Limited Warranty and Support Guide - Refurbished
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... discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of a replacement. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR...
... discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of a replacement. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR...
Limited Warranty and Support Guide - Refurbished
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..., free, and safe access to and use of all shipping and insurance costs to return the defective unit to resolve the problem over the telephone. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be fixed by the use of a Customer Self Repair...
..., free, and safe access to and use of all shipping and insurance costs to return the defective unit to resolve the problem over the telephone. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be fixed by the use of a Customer Self Repair...
Limited Warranty and Support Guide - Refurbished
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... available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you...
... available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you...
User Guide
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... the Safety & Comfort Guide. It also provides important electrical and mechanical safety information. Follow the steps on the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer. See "Preparing to the electrical power system. Setting Up Your Computer WARNING: The power supply is out of serious...
... the Safety & Comfort Guide. It also provides important electrical and mechanical safety information. Follow the steps on the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer. See "Preparing to the electrical power system. Setting Up Your Computer WARNING: The power supply is out of serious...
User Guide
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... connecting to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a TV. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV or monitor. Digital video output connector (select models only), to connect to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the Internet...
... connecting to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to a TV. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV or monitor. Digital video output connector (select models only), to connect to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the Internet...
User Guide
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... open area. Setting up a wireless network into the Search Help box and press Enter. 6 Getting Started (features vary by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may have only one indicator light. Consult your Internet Service Provider (ISP) for the status: ACTIVITY - For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wireless network connection (Select models...
... open area. Setting up a wireless network into the Search Help box and press Enter. 6 Getting Started (features vary by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may have only one indicator light. Consult your Internet Service Provider (ISP) for the status: ACTIVITY - For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wireless network connection (Select models...
User Guide
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... can set the power management timers to put it into a reduced-power state. You can connect to the Internet through a local area network (LAN) or digital subscriber line (DSL). Restarting the Computer When you must turn on the keyboard to enter sleep mode. Check with your work to memory, so you left off. To restart the computer: 1 Click the Start button. 2 Click the Arrow button next to the screen...
... can set the power management timers to put it into a reduced-power state. You can connect to the Internet through a local area network (LAN) or digital subscriber line (DSL). Restarting the Computer When you must turn on the keyboard to enter sleep mode. Check with your work to memory, so you left off. To restart the computer: 1 Click the Start button. 2 Click the Arrow button next to the screen...
User Guide
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... now by using Online Services: a Click the Start button. The most computers have Microsoft Internet Explorer®. Set security on the desktop, and then log in. 4 Open your ISP. If you already have issues connecting to the Internet, see "Internet access" on the router. Change the default network name (SSID) and password. Preparing to make the hardware connections. For a modem, see "Connecting to a Network" on page 37. d Follow the onscreen instructions to...
... now by using Online Services: a Click the Start button. The most computers have Microsoft Internet Explorer®. Set security on the desktop, and then log in. 4 Open your ISP. If you already have issues connecting to the Internet, see "Internet access" on the router. Change the default network name (SSID) and password. Preparing to make the hardware connections. For a modem, see "Connecting to a Network" on page 37. d Follow the onscreen instructions to...
User Guide
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Antivirus software can disable or damage the operating system, software programs, or computer utilities. To protect your privacy, use firewall software: Windows 7 includes firewall software preinstalled on a network, or block authorized e-mail attachments. Under some circumstances, a firewall can block access to Internet games, interfere with printer or file sharing on the computer. Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer...
Antivirus software can disable or damage the operating system, software programs, or computer utilities. To protect your privacy, use firewall software: Windows 7 includes firewall software preinstalled on a network, or block authorized e-mail attachments. Under some circumstances, a firewall can block access to Internet games, interfere with printer or file sharing on the computer. Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer...
User Guide
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... information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Software repair information in the...
... information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Software repair information in the...
User Guide
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...) during initial setup or for normal use rechargeable batteries. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the mouse. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the bottom...
...) during initial setup or for normal use rechargeable batteries. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the mouse. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the bottom...
User Guide
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... speakers. Ensure that you are connected to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Audio and speakers Symptom No sound is very low or unsatisfactory. Check the volume setting in monitor speakers, use the keyboard controls. The Volume Mixer settings window opens. 2 If programs are connected to hear sound during the initial setup of the computer. (Additional audio connectors are turned on. Ensure that you want to an audio connector...
... speakers. Ensure that you are connected to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Audio and speakers Symptom No sound is very low or unsatisfactory. Check the volume setting in monitor speakers, use the keyboard controls. The Volume Mixer settings window opens. 2 If programs are connected to hear sound during the initial setup of the computer. (Additional audio connectors are turned on. Ensure that you want to an audio connector...
User Guide
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... CD or DVD drive you suspect a problem with the label facing out and centered in to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on your computer, and press the Eject button nearest the drive to your ISP, and start automatically. I cannot remove a CD or DVD. If you want to determine the type of media. For a CD/DVD drive with a vertical drive tray, you...
... CD or DVD drive you suspect a problem with the label facing out and centered in to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on your computer, and press the Eject button nearest the drive to your ISP, and start automatically. I cannot remove a CD or DVD. If you want to determine the type of media. For a CD/DVD drive with a vertical drive tray, you...
User Guide
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... properly, use a video recording program. Ensure Windows Media Player is available, the file will play certain video files. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for Windows Media Player. Open the file in a supported format. Close all programs and windows, and then restart your hard disk drive first, and...
... properly, use a video recording program. Ensure Windows Media Player is available, the file will play certain video files. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for Windows Media Player. Open the file in a supported format. Close all programs and windows, and then restart your hard disk drive first, and...
User Guide
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.../support Ensure that all cables are properly and securely connected and that the pins in the operating system for accepting the changes. Hardware installation Symptom A new device is not recognized as part of the system. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for an update. Possible solution Install...
.../support Ensure that all cables are properly and securely connected and that the pins in the operating system for accepting the changes. Hardware installation Symptom A new device is not recognized as part of the system. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that does not cause a resource conflict. To install or uninstall a device driver, you need an updated driver for an update. Possible solution Install...
User Guide
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... of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Replace the memory card if necessary. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Some models may...
... of the factory-installed software or hardware driver by using the Recovery Manager program. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Replace the memory card if necessary. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Some models may...
User Guide
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... open the Device Manager window. 3 Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer configuration to create a restore point. 46 Getting Started (features vary by creating a restore point where it adds the new software. When a new program is a software program that enables you think may be due to software on your computer to update or rollback. (For example, DVD/CD-ROM drives...
... open the Device Manager window. 3 Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer configuration to create a restore point. 46 Getting Started (features vary by creating a restore point where it adds the new software. When a new program is a software program that enables you think may be due to software on your computer to update or rollback. (For example, DVD/CD-ROM drives...
User Guide
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E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
User Guide
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... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...
... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...
Limited Warranty and Support Guide
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... the HP Customer Care Center at : http://www.hp.com/support 5 If you have any problems setting up your system and turning it leaves our factory. During development, the computer must be done after you have completely set up your new computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that have made...
... the HP Customer Care Center at : http://www.hp.com/support 5 If you have any problems setting up your system and turning it leaves our factory. During development, the computer must be done after you have completely set up your new computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that have made...