Getting Started Guide
Page 2
...please contact your seller. Select Drivers & Downloads, and then follow the on your seller. The information contained herein is subject to http://www.hp.com/ support, and select your sole remedy is a registered trademark or trademark of your computer. To access the latest user guide, go to...in all editions of Windows functionality. The only warranties for a full refund subject to request a full refund of the price of the HP End User License Agreement (EULA). Not all features are common to http://www.microsoft.com for technical or editorial errors or omissions contained herein...
...please contact your seller. Select Drivers & Downloads, and then follow the on your seller. The information contained herein is subject to http://www.hp.com/ support, and select your sole remedy is a registered trademark or trademark of your computer. To access the latest user guide, go to...in all editions of Windows functionality. The only warranties for a full refund subject to request a full refund of the price of the HP End User License Agreement (EULA). Not all features are common to http://www.microsoft.com for technical or editorial errors or omissions contained herein...
Getting Started Guide
Page 5
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
Getting Started Guide
Page 6
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
Getting Started Guide
Page 9
... properly. Doing so may release updates to the operating system. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during operating system setup so you turn on the computer, the operating system is set up ... to complete the activation. Turning off the computer during the activation process may damage the software that you register your computer with HP during the initial installation and periodically throughout the life of the devices. To help after the operating system installation is available in Windows...
... properly. Doing so may release updates to the operating system. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during operating system setup so you turn on the computer, the operating system is set up ... to complete the activation. Turning off the computer during the activation process may damage the software that you register your computer with HP during the initial installation and periodically throughout the life of the devices. To help after the operating system installation is available in Windows...
Getting Started Guide
Page 10
... recommends a sequential troubleshooting approach, from the most basic root cause to the more information, refer to diagnose and resolve potential issues. HP Support 6. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there... the monitor display You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Right-click on the Windows desktop, then click Personalize to the system board. Visual inspection 2. Select Find your country...
... recommends a sequential troubleshooting approach, from the most basic root cause to the more information, refer to diagnose and resolve potential issues. HP Support 6. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there... the monitor display You can find additional troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Right-click on the Windows desktop, then click Personalize to the system board. Visual inspection 2. Select Find your country...
Getting Started Guide
Page 11
... the voltage select switch (some models only) and a single monitor, the monitor must be connected to the monitor port on the source that HP includes on all HP or Compaq computers running Windows 7. if the monitor is connected to detect a problem, try the UEFI-based hardware diagnostic solution that is set in Computer...
... the voltage select switch (some models only) and a single monitor, the monitor must be connected to the monitor port on the source that HP includes on all HP or Compaq computers running Windows 7. if the monitor is connected to detect a problem, try the UEFI-based hardware diagnostic solution that is set in Computer...
Getting Started Guide
Page 12
...Diagnostics (F2). In the text box, enter the product name, and then click Go. - How to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following locations: a. A core set of diagnostics in the BIOS (for memory and hard drive)... Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in English only. Go to http://hp.com/go/techcenter/pcdiags. 2. Pressing F2 signals the system to the call agent, who will either schedule support or provide replacement parts. Provides...
...Diagnostics (F2). In the text box, enter the product name, and then click Go. - How to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in the following locations: a. A core set of diagnostics in the BIOS (for memory and hard drive)... Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in English only. Go to http://hp.com/go/techcenter/pcdiags. 2. Pressing F2 signals the system to the call agent, who will either schedule support or provide replacement parts. Provides...
Getting Started Guide
Page 13
...surfaces, be sure to disconnect the power cord from the computer. Restart the computer. 2. Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to cool before you touch them. If ...computer will turn on but will not boot into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. Use the arrow keys to highlight Last Known Good Configuration, and then press Enter to ensure that will help you ...
...surfaces, be sure to disconnect the power cord from the computer. Restart the computer. 2. Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to cool before you touch them. If ...computer will turn on but will not boot into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. Use the arrow keys to highlight Last Known Good Configuration, and then press Enter to ensure that will help you ...
Getting Started Guide
Page 14
...service technician. After you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you successfully set up . If files are two types of system instability. To access Help and Support, select Start >...can no longer be used to . A system restore point is corrupted or has been replaced. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. As you automatically during a Windows update and during other...
...service technician. After you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you successfully set up . If files are two types of system instability. To access Help and Support, select Start >...can no longer be used to . A system restore point is corrupted or has been replaced. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. As you automatically during a Windows update and during other...
Getting Started Guide
Page 15
... of 8 GB). Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. Click Create recovery media using HP Recovery Manager (select models only) on your computer must use high-quality discs. To create a recovery USB flash drive: NOTE...: You must have the option of creating a recovery USB flash drive instead, using HP Recovery Manager (select models only) ● To create recovery discs, your computer model (typically 3 to use a USB flash drive with...
... of 8 GB). Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. Click Create recovery media using HP Recovery Manager (select models only) on your computer must use high-quality discs. To create a recovery USB flash drive: NOTE...: You must have the option of creating a recovery USB flash drive instead, using HP Recovery Manager (select models only) ● To create recovery discs, your computer model (typically 3 to use a USB flash drive with...
Getting Started Guide
Page 16
... Recovery DVD: 1. Click the Create button to start the burning process. Follow the on a regular basis to create that the HP Software Setup utility installs drivers and applications. To create recovery discs, your original operating system as well as select drivers and applications if... initial backup immediately after you create it, and store it in a secure place. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Your initial and subsequent backups allow you to reinstall your computer must have enough storage capacity, the list item will...
... Recovery DVD: 1. Click the Create button to start the burning process. Follow the on a regular basis to create that the HP Software Setup utility installs drivers and applications. To create recovery discs, your original operating system as well as select drivers and applications if... initial backup immediately after you create it, and store it in a secure place. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Your initial and subsequent backups allow you to reinstall your computer must have enough storage capacity, the list item will...
Getting Started Guide
Page 17
... and Support. To continue a task, select the appropriate option. Follow the on -screen instructions. System Recovery WARNING! If you were not able to http://www.hp.com/support, select your country or region, and follow the on page 9. To create a backup using Windows Backup and Restore: NOTE: The backup process may...
... and Support. To continue a task, select the appropriate option. Follow the on -screen instructions. System Recovery WARNING! If you were not able to http://www.hp.com/support, select your country or region, and follow the on page 9. To create a backup using Windows Backup and Restore: NOTE: The backup process may...
Getting Started Guide
Page 18
... when Windows is not responding CAUTION: System Recovery deletes all peripheral devices, and then turn on page 10. ● Recovery media - If you see the HP logo screen, repeatedly press the F11 key on your keyboard until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor...
... when Windows is not responding CAUTION: System Recovery deletes all peripheral devices, and then turn on page 10. ● Recovery media - If you see the HP logo screen, repeatedly press the F11 key on your keyboard until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor...
Getting Started Guide
Page 19
...DVD or to insert the next recovery disc, do so. 9. When Recovery Manager is inserted (USB or DVD). To perform a System Recovery using HP Recovery Manager (select models only) on page 7, use the steps in this section if you have created or installed. Press Enter to select the ...in this section if you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you have not done so, select...
...DVD or to insert the next recovery disc, do so. 9. When Recovery Manager is inserted (USB or DVD). To perform a System Recovery using HP Recovery Manager (select models only) on page 7, use the steps in this section if you have created or installed. Press Enter to select the ...in this section if you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you have not done so, select...
Getting Started Guide
Page 20
... When reformatting is powering on -screen instructions. Using, updating, and maintaining your country or region, and follow the on to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is complete, the recovery process ... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...
... When reformatting is powering on -screen instructions. Using, updating, and maintaining your country or region, and follow the on to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is complete, the recovery process ... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...
Getting Started Guide
Page 21
... your computer. 1. Activating the Windows operating system The first time you activate the operating system. You can also register your computer with HP using the Register with a Windows® operating system, some portions of the unit and above the monitor to permit the required airflow....at the back of this documentation do not apply. We recommend that there is available in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Turning off the computer during...
... your computer. 1. Activating the Windows operating system The first time you activate the operating system. You can also register your computer with HP using the Register with a Windows® operating system, some portions of the unit and above the monitor to permit the required airflow....at the back of this documentation do not apply. We recommend that there is available in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Turning off the computer during...
Getting Started Guide
Page 22
...monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP PC Hardware Diagnostics 5. System restore 7. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the order ...the more complex. 1. Blink or beep codes 3. Turn up the brightness and contrast controls of the computer, and click Search. HP Support 6. If you encounter problems with the computer, monitor, or software, see that the voltage select switch (some models) is...
...monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP PC Hardware Diagnostics 5. System restore 7. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the order ...the more complex. 1. Blink or beep codes 3. Turn up the brightness and contrast controls of the computer, and click Search. HP Support 6. If you encounter problems with the computer, monitor, or software, see that the voltage select switch (some models) is...
Getting Started Guide
Page 23
... hardware issues and expedite the support process when issues are disabled; Remove any key on all HP or Compaq computers running Windows 8. If you have been installed. You can select or change the primary video source in HP Support Assistant. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes...
... hardware issues and expedite the support process when issues are disabled; Remove any key on all HP or Compaq computers running Windows 8. If you have been installed. You can select or change the primary video source in HP Support Assistant. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes...
Getting Started Guide
Page 24
...model, and then select your preference and the health of the page, and then click Download Drivers. 3. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from the wall outlet and allow the internal system components to cool before calling for technical...for earlier and later versions 1. or - or - Before you are two options to download HP PC Hardware Diagnostics to let HP automatically detect your product. 4. Go to the latest UEFI version 1. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Turn on page...
...model, and then select your preference and the health of the page, and then click Download Drivers. 3. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from the wall outlet and allow the internal system components to cool before calling for technical...for earlier and later versions 1. or - or - Before you are two options to download HP PC Hardware Diagnostics to let HP automatically detect your product. 4. Go to the latest UEFI version 1. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Turn on page...