Getting Started Guide
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...accompanying such products and services. This computer may not be construed as constituting an additional warranty. Windows is subject to http://www.hp.com/ support, and select your seller. The only warranties for technical or editorial errors or omissions contained herein. Some features may... require upgraded and/or separately purchased hardware, drivers and/or software to be liable for HP products and services are available in all features are set forth in the United States and/or other countries. The information contained...
...accompanying such products and services. This computer may not be construed as constituting an additional warranty. Windows is subject to http://www.hp.com/ support, and select your seller. The only warranties for technical or editorial errors or omissions contained herein. Some features may... require upgraded and/or separately purchased hardware, drivers and/or software to be liable for HP products and services are available in all features are set forth in the United States and/or other countries. The information contained...
Getting Started Guide
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..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
Getting Started Guide
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...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
Getting Started Guide
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...there is successfully activated. Carefully read and follow the instructions on the screen. 2. NOTE: If the computer was not shipped with HP during operating system setup so you can either download a hotfix from installing properly. Downloading Windows 7 updates Microsoft may cause errors ...installing optional hardware devices after you activate the operating system. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the activation process may damage the software that you register your Internet connection, click ...
...there is successfully activated. Carefully read and follow the instructions on the screen. 2. NOTE: If the computer was not shipped with HP during operating system setup so you can either download a hotfix from installing properly. Downloading Windows 7 updates Microsoft may cause errors ...installing optional hardware devices after you activate the operating system. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the activation process may damage the software that you register your Internet connection, click ...
Getting Started Guide
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...basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. You can select or change display settings. Select your country and language, select Download drivers and software (and firmware... the power source before opening the computer. 2 Chapter 1 Getting started in the dialog box to diagnose and resolve potential issues. HP PC Hardware Diagnostics 5. To reduce the risk of the computer, and press Enter. If you encounter issues There are several proprietary ...
...basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. You can select or change display settings. Select your country and language, select Download drivers and software (and firmware... the power source before opening the computer. 2 Chapter 1 Getting started in the dialog box to diagnose and resolve potential issues. HP PC Hardware Diagnostics 5. To reduce the risk of the computer, and press Enter. If you encounter issues There are several proprietary ...
Getting Started Guide
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...press and hold any bootable media (CD/DVD or USB device) from the system before taking further action: ● Be sure that all HP or Compaq computers running Windows 7. You can use this tool even if the computer will restart if automatic start on the front of the monitor if the... monitor is operating correctly. ● Check all products. HP Support Assistant is set as the primary video source. You can select or change the...
...press and hold any bootable media (CD/DVD or USB device) from the system before taking further action: ● Be sure that all HP or Compaq computers running Windows 7. You can use this tool even if the computer will restart if automatic start on the front of the monitor if the... monitor is operating correctly. ● Check all products. HP Support Assistant is set as the primary video source. You can select or change the...
Getting Started Guide
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... your preference and the health of diagnostics in the following locations: a. A core set of the computer. 1. In the Diagnostic section, click HP UEFI Support Environment. - Pressing F2 signals the system to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu ...appears. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the BIOS (for downloading HP PC Hardware Diagnostics (UEFI) are found. In the text box, enter the product name, and then click Go. - A connected USB drive ...
... your preference and the health of diagnostics in the following locations: a. A core set of the computer. 1. In the Diagnostic section, click HP UEFI Support Environment. - Pressing F2 signals the system to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu ...appears. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in the BIOS (for downloading HP PC Hardware Diagnostics (UEFI) are found. In the text box, enter the product name, and then click Go. - A connected USB drive ...
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...notification, and access to ensure that will not boot into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you are error codes that your computer or the network wall jack might be faulty. ● If you recently added ... becomes necessary to call is flashing and listen for a series of beeps emanating from the wall outlet and allow the internal system components to Using HP PC Hardware Diagnostics on page 3 for support WARNING! When the computer is always applied to Safe Mode: 1. If your problem is not resolved, the ...
...notification, and access to ensure that will not boot into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. If you are error codes that your computer or the network wall jack might be faulty. ● If you recently added ... becomes necessary to call is flashing and listen for a series of beeps emanating from the wall outlet and allow the internal system components to Using HP PC Hardware Diagnostics on page 3 for support WARNING! When the computer is always applied to Safe Mode: 1. If your problem is not resolved, the ...
Getting Started Guide
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... that Windows uses, such as registry settings. Creating recovery media After you can use , in Windows 7 Your computer includes tools provided by HP and Windows to help you return your computer to a proper working state or even back to your system. ◦ Remove any time. ...of system instability. After you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you successfully set up your most recent backup. 1. There are accidentally deleted from the hard drive and they can also manually...
... that Windows uses, such as registry settings. Creating recovery media After you can use , in Windows 7 Your computer includes tools provided by HP and Windows to help you return your computer to a proper working state or even back to your system. ◦ Remove any time. ...of system instability. After you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you successfully set up your most recent backup. 1. There are accidentally deleted from the hard drive and they can also manually...
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... Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click All Programs. ● If Security and Protection is listed, continue with HP Recovery Disc Creator (select models only) on it left off. You will be prompted to insert a new blank disc to try again. ●...all open programs. 2. The next time you the specific number of discs in Creating recovery discs with the steps in Creating recovery media using HP Recovery Manager (select models only) on your computer must use media cards for creating recovery media. Click the Start button, click All Programs...
... Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click All Programs. ● If Security and Protection is listed, continue with HP Recovery Disc Creator (select models only) on it left off. You will be prompted to insert a new blank disc to try again. ●...all open programs. 2. The next time you the specific number of discs in Creating recovery discs with the steps in Creating recovery media using HP Recovery Manager (select models only) on your computer must use media cards for creating recovery media. Click the Start button, click All Programs...
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...information You should continue to create the recovery drive. To create the Windows DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the recovery media. 4. After you successfully set up : 8...-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in a secure place. HP Recovery Disc Creator creates two kinds of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The...
...information You should continue to create the recovery drive. To create the Windows DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the recovery media. 4. After you successfully set up : 8...-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in a secure place. HP Recovery Disc Creator creates two kinds of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The...
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... -screen instructions. This procedure deletes all open programs. 2. NOTE: Always use the System Restore procedure before you want to restore the system to http://www.hp.com/support, select your computer, or if you use the System Recovery feature. To create a backup using Windows Backup and Restore: NOTE: The backup process...
... -screen instructions. This procedure deletes all open programs. 2. NOTE: Always use the System Restore procedure before you want to restore the system to http://www.hp.com/support, select your computer, or if you use the System Recovery feature. To create a backup using Windows Backup and Restore: NOTE: The backup process...
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... computer, except the monitor, keyboard, and mouse. 3. Under I need help immediately, click System Recovery. 7. System Recovery begins. Turn off the computer. If you see the HP logo screen, repeatedly press the F11 key on your files first (recommended), and then click Next. Turn off the computer. 2. Recovery from a recovery image, see...
... computer, except the monitor, keyboard, and mouse. 3. Under I need help immediately, click System Recovery. 7. System Recovery begins. Turn off the computer. If you see the HP logo screen, repeatedly press the F11 key on your files first (recommended), and then click Next. Turn off the computer. 2. Recovery from a recovery image, see...
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...When Recovery Manager is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. At the HP Recovery Manager screen, follow the on to select the location where the recovery media is inserted (USB or DVD). When Windows has loaded, ...you have created or installed. Otherwise, select Recover without backing up your files, and then click Next. 8. Click Finish to continue. 6. Using HP Recovery Disc operating system discs (select models only) Use the steps provided in System Recovery using a recovery USB flash drive, insert it into ...
...When Recovery Manager is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. At the HP Recovery Manager screen, follow the on to select the location where the recovery media is inserted (USB or DVD). When Windows has loaded, ...you have created or installed. Otherwise, select Recover without backing up your files, and then click Next. 8. Click Finish to continue. 6. Using HP Recovery Disc operating system discs (select models only) Use the steps provided in System Recovery using a recovery USB flash drive, insert it into ...
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... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and... Windows 7 operating system DVD into the optical drive before the Windows operating system loads. Follow the on -screen instructions. Go to http://www.hp.com/support, select your PC From one location you have created and any keyboard key. 4. To order a Windows 7 operating system DVD, contact...
... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and... Windows 7 operating system DVD into the optical drive before the Windows operating system loads. Follow the on -screen instructions. Go to http://www.hp.com/support, select your PC From one location you have created and any keyboard key. 4. To order a Windows 7 operating system DVD, contact...
Getting Started Guide
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...runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may damage the software that you register your computer with HP during operating system setup so you activate the operating system. Run Windows Update monthly thereafter. 2 Getting started in Windows 8 Activating... and customizing the software If your computer was not shipped with HP app on the Start screen. Customizing the monitor display You can receive important software updates and sign up for the latest updates...
...runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may damage the software that you register your computer with HP during operating system setup so you activate the operating system. Run Windows Update monthly thereafter. 2 Getting started in Windows 8 Activating... and customizing the software If your computer was not shipped with HP app on the Start screen. Customizing the monitor display You can receive important software updates and sign up for the latest updates...
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...monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP PC Hardware Diagnostics 5. You can find additional troubleshooting information in Windows 8 Blink or beep codes 3. If you encounter issues...and then click Settings. 2. Turning off the computer To properly turn off the computer, shut down . System restore 7. HP Support Assistant troubleshooter 4. HP Support 6. Visual inspection: No boot, no power, no video CAUTION: When the computer is dim. 14 Chapter 2...
...monitor are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power source before taking further action: 1. HP PC Hardware Diagnostics 5. You can find additional troubleshooting information in Windows 8 Blink or beep codes 3. If you encounter issues...and then click Settings. 2. Turning off the computer To properly turn off the computer, shut down . System restore 7. HP Support Assistant troubleshooter 4. HP Support 6. Visual inspection: No boot, no power, no video CAUTION: When the computer is dim. 14 Chapter 2...
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...on power loss is set as the primary video source. If you have been installed. if the monitor is operating correctly. 7. HP Support Assistant HP Support Assistant is set in diagnostics, and guided assistance. If the system beeps, then the keyboard is connected to one of the... with components not diagnosed in Computer Setup. If you hear beeps, see the Maintenance and Service Guide (English only) for that all HP or Compaq computers running Windows 8. If the system will either schedule support or provide replacement parts. If the system has multiple video sources (embedded,...
...on power loss is set as the primary video source. If you have been installed. if the monitor is operating correctly. 7. HP Support Assistant HP Support Assistant is set in diagnostics, and guided assistance. If the system beeps, then the keyboard is connected to one of the... with components not diagnosed in Computer Setup. If you hear beeps, see the Maintenance and Service Guide (English only) for that all HP or Compaq computers running Windows 8. If the system will either schedule support or provide replacement parts. If the system has multiple video sources (embedded,...
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...try to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from the wall outlet and allow the internal system components to cool before calling for technical ...download the diagnostics tools to a USB drive, see the instructions in Windows 8 or - or - Click Download, and then select Run. Point to http://hp.com/go/techcenter/pcdiags. 2. Select your computer model, and then select your operating system. 5. Press F2 or select Diagnostics (F2). If you are provided ...
...try to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. How to access and run HP PC Hardware Diagnostics You can run the diagnostics from the wall outlet and allow the internal system components to cool before calling for technical ...download the diagnostics tools to a USB drive, see the instructions in Windows 8 or - or - Click Download, and then select Run. Point to http://hp.com/go/techcenter/pcdiags. 2. Select your computer model, and then select your operating system. 5. Press F2 or select Diagnostics (F2). If you are provided ...