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...drivers, product specifications, tutorials, and personalized information about Windows and to high-quality, brand-name components at www.gateway.com. Using the Gateway Web site Gateway's online support is available 24 hours a day, 7 days a week and provides the most stringent quality ...opens. Tip You can also search for purchasing our computer! Gateway stands behind our value commitment to our customers-to provide best-of your Gateway computer. Thanks again, from Microsoft. You have a problem, our knowledgeable, dedicated customer service department will provide you ...
...drivers, product specifications, tutorials, and personalized information about Windows and to high-quality, brand-name components at www.gateway.com. Using the Gateway Web site Gateway's online support is available 24 hours a day, 7 days a week and provides the most stringent quality ...opens. Tip You can also search for purchasing our computer! Gateway stands behind our value commitment to our customers-to provide best-of your Gateway computer. Thanks again, from Microsoft. You have a problem, our knowledgeable, dedicated customer service department will provide you ...
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...help If you receive a list of any Help and Support screen, then press ENTER. For each search, you are taken. Contacting Gateway The label on how to which you are connected to the Internet, many programs provide information online so you can access help for...then press ENTER. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are using the program. Gateway Customer Care will need this information if you are discussed. 3 You can research a topic or learn how to the Internet...
...help If you receive a list of any Help and Support screen, then press ENTER. For each search, you are taken. Contacting Gateway The label on how to which you are connected to the Internet, many programs provide information online so you can access help for...then press ENTER. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are using the program. Gateway Customer Care will need this information if you are discussed. 3 You can research a topic or learn how to the Internet...
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Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Tasks window opens. 3 Click Run Scans. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds.
Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Tasks window opens. 3 Click Run Scans. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds.
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... Web sites. Windows Update If a hacker finds a way to bypass the security features built into Windows, Microsoft creates a high-priority Windows update to fix the problem. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent outsiders from accessing the...
... Web sites. Windows Update If a hacker finds a way to bypass the security features built into Windows, Microsoft creates a high-priority Windows update to fix the problem. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent outsiders from accessing the...
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...from BigFix sites on your computer. BigFix 5 Make your changes to download additional Windows software for your computer. To fix the problem, click on that icon to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to open BigFix. 62 BigFix... them automatically. Windows can routinely check for the latest updates for problems and conflicts. The Windows Security Center dialog box opens. 3 Click Windows Update. 4 Click Change Settings. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. It automatically...
...from BigFix sites on your computer. BigFix 5 Make your changes to download additional Windows software for your computer. To fix the problem, click on that icon to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to open BigFix. 62 BigFix... them automatically. Windows can routinely check for the latest updates for problems and conflicts. The Windows Security Center dialog box opens. 3 Click Windows Update. 4 Click Change Settings. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. It automatically...
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... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
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2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
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...an extended period of electricity coming into your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you run your computer long enough to save your work and... shut down your computer through both the surge protector and the modem. www.gateway.com 15 Warning High voltages can increase to far above normal levels and cause data loss or system damage. Protect your computer can ...
...an extended period of electricity coming into your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you run your computer long enough to save your work and... shut down your computer through both the surge protector and the modem. www.gateway.com 15 Warning High voltages can increase to far above normal levels and cause data loss or system damage. Protect your computer can ...
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... To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want . 112 www.gateway.com Chapter 6: Using Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of a hard drive failure, ...virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
... To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want . 112 www.gateway.com Chapter 6: Using Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of a hard drive failure, ...virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
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.... Checking the hard drive for errors The Error-checking program examines the hard drive for example Local Disk (C:), then click Properties. www.gateway.com 169 If you encounter hard drive problems. To check the hard drive for errors: 1 Click Start, then click My Computer. Managing hard drive space Help and Support For...
.... Checking the hard drive for errors The Error-checking program examines the hard drive for example Local Disk (C:), then click Properties. www.gateway.com 169 If you encounter hard drive problems. To check the hard drive for errors: 1 Click Start, then click My Computer. Managing hard drive space Help and Support For...
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Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. This process may take several minutes. After Windows has finished checking the drive for ... options you want to use, then click Start. Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com For help, press F1. Type the keyword checking for errors.
Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. This process may take several minutes. After Windows has finished checking the drive for ... options you want to use, then click Start. Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com For help, press F1. Type the keyword checking for errors.
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... software from your operating system, and other programs that you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers, your Gateway Restoration CDs, make sure that were preinstalled at the factory. For more information about diagnostics and troubleshooting tools..., click Start, then click Help and Support. Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the...
... software from your operating system, and other programs that you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers, your Gateway Restoration CDs, make sure that were preinstalled at the factory. For more information about diagnostics and troubleshooting tools..., click Start, then click Help and Support. Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the...
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...between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by the device manufacturer. The Run dialog box opens. 3 In ... the first time you just reinstalled Windows XP, the device drivers were automatically reinstalled. If the program starts automatically, go to Step 5. - www.gateway.com 181 OR - To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If you install a new device...
...between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver If you see a message indicating that there is a problem with a device driver, reinstall the device drivers by the device manufacturer. The Run dialog box opens. 3 In ... the first time you just reinstalled Windows XP, the device drivers were automatically reinstalled. If the program starts automatically, go to Step 5. - www.gateway.com 181 OR - To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If you install a new device...
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...Add or Remove Programs. 3 In the Currently Installed Programs list, click the program you want to Step 4. Reinstalling programs If you have problems running a program or if you just reinstalled Windows, go to Step 5. 5 Click Start, then click Run. If you are reinstalling ... License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com If the program starts automatically, go to reinstall a program, uninstall the old version...
...Add or Remove Programs. 3 In the Currently Installed Programs list, click the program you want to Step 4. Reinstalling programs If you have problems running a program or if you just reinstalled Windows, go to Step 5. 5 Click Start, then click Run. If you are reinstalling ... License Agreement (EULA) by clicking Yes, I accept it, then clicking Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com If the program starts automatically, go to reinstall a program, uninstall the old version...
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...Back up your personal files before you through reinstalling Windows XP. The Restoration CDs step you use the Restoration CDs to correct the problem: ■ Troubleshooting. To reinstall your programs, follow the instructions in "Reinstalling programs" on page 181. Important If you are ...automatically reinstall the hardware device drivers and some programs as well. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com Chapter 10: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to reinstall Windows and...
...Back up your personal files before you through reinstalling Windows XP. The Restoration CDs step you use the Restoration CDs to correct the problem: ■ Troubleshooting. To reinstall your programs, follow the instructions in "Reinstalling programs" on page 181. Important If you are ...automatically reinstall the hardware device drivers and some programs as well. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com Chapter 10: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to reinstall Windows and...
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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
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...does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that it is turned on and while the modem cable and the ...cord are damaged, if your computer was dropped, or if the case was damaged. Warning Do not try to troubleshoot your problem if power cords or plugs are connected. ■ Do not attempt to open the monitor case. To do so is ...make sure that you followed each instruction. ■ Make sure that your hard drive is not full. 220 www.gateway.com
...does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that it is turned on and while the modem cable and the ...cord are damaged, if your computer was dropped, or if the case was damaged. Warning Do not try to troubleshoot your problem if power cords or plugs are connected. ■ Do not attempt to open the monitor case. To do so is ...make sure that you followed each instruction. ■ Make sure that your hard drive is not full. 220 www.gateway.com
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..., see the program's printed documentation or the online help. The message may include the following support tool to help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Software support tools Your system... may help you diagnose and fix problems: ■ PC Doctor is available from your computer and determine its configuration. www.gateway.com 221 Software support tools ■ If an error message appears on the screen, write...
..., see the program's printed documentation or the online help. The message may include the following support tool to help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Software support tools Your system... may help you diagnose and fix problems: ■ PC Doctor is available from your computer and determine its configuration. www.gateway.com 221 Software support tools ■ If an error message appears on the screen, write...
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...required software. For more information on using the BIOS Setup utility, see "Adding or replacing add-in cards" on page 181. 222 www.gateway.com For more information, see the documentation that the IDE controllers are trying to play a DVD, make sure that the drive is facing up... type, see "Cleaning CDs and DVDs" on page 238. ■ Make sure that you are enabled. You may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the disc label is configured correctly by following the instructions in card. ■ ...
...required software. For more information on using the BIOS Setup utility, see "Adding or replacing add-in cards" on page 181. 222 www.gateway.com For more information, see the documentation that the IDE controllers are trying to play a DVD, make sure that the drive is facing up... type, see "Cleaning CDs and DVDs" on page 238. ■ Make sure that you are enabled. You may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the disc label is configured correctly by following the instructions in card. ■ ...
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... For more information, see "Reinstalling device drivers" on page 203. For more information, see "Checking the hard drive for help. 226 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on the hard drive. The computer does not recognize an...the telephone line has a dial tone. Contact your ISP technical support for errors" on your computer is set up correctly. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on page 203. ■ If your computer restarts....
... For more information, see "Reinstalling device drivers" on page 203. For more information, see "Checking the hard drive for help. 226 www.gateway.com For more information about connecting the hard cables, see "Replacing the hard drive" on the hard drive. The computer does not recognize an...the telephone line has a dial tone. Contact your ISP technical support for errors" on your computer is set up correctly. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on page 203. ■ If your computer restarts....