Maintenance and Service Guide
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5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly ...25 Bottom cover ...26 Battery ...28 Memory module ...29 Solid-state drive ...31 WLAN module ...32 Card reader/audio board ...34 USB board ...35 Touchpad ...36 Fingerprint reader board ...37 Fan ...38 Heat sink (thermal module) ...39 System board ...41 Display assembly ...43 Power connector ...52 Speaker assembly ...53 Keyboard/top cover ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55...
5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly ...25 Bottom cover ...26 Battery ...28 Memory module ...29 Solid-state drive ...31 WLAN module ...32 Card reader/audio board ...34 USB board ...35 Touchpad ...36 Fingerprint reader board ...37 Fan ...38 Heat sink (thermal module) ...39 System board ...41 Display assembly ...43 Power connector ...52 Speaker assembly ...53 Keyboard/top cover ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55...
Maintenance and Service Guide
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... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on the screen after it to an optional power source. Complete the installation by unplugging the power cord from your hard drive where the BIOS update is typically Local Disk (C:). 3. Type support in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. Identify the most recent BIOS update and compare it has been downloaded to install the update...
... initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on the screen after it to an optional power source. Complete the installation by unplugging the power cord from your hard drive where the BIOS update is typically Local Disk (C:). 3. Type support in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. Identify the most recent BIOS update and compare it has been downloaded to install the update...
Maintenance and Service Guide
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...part number 18 backup, creating 62 backups 62 battery removal 28 spare part number 16, 28 bezel spare part number 17, 45 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 Bluetooth label 13 boot order, changing 63 bottom components 12 bottom cover removal 26 spare part number 26 bottom cover, spare part numbers 16 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 34 spare part number 34 card reader/audio board removal 34 spare part number 16, 34 card reader/audio board cable...
...part number 18 backup, creating 62 backups 62 battery removal 28 spare part number 16, 28 bezel spare part number 17, 45 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 Bluetooth label 13 boot order, changing 63 bottom components 12 bottom cover removal 26 spare part number 26 bottom cover, spare part numbers 16 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 34 spare part number 34 card reader/audio board removal 34 spare part number 16, 34 card reader/audio board cable...
Maintenance and Service Guide
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... part numbers 19 power lights, identifying 5 power requirements, product description 3 processor, product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 4 storage 2 video 2 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download...
... part numbers 19 power lights, identifying 5 power requirements, product description 3 processor, product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 4 storage 2 video 2 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download...
User Guide 1
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... 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Low blue light mode (select products only 7 Keyboard area ...9 Touchpad ...9 Touchpad settings ...9 Lights ...10 Button, vent, speakers, and fingerprint reader 11 Special keys ...13 Action keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to...
... 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Low blue light mode (select products only 7 Keyboard area ...9 Touchpad ...9 Touchpad settings ...9 Lights ...10 Button, vent, speakers, and fingerprint reader 11 Special keys ...13 Action keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to...
User Guide 1
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... the display ...40 Cleaning the sides or cover 40 Cleaning the touchpad, keyboard, or mouse (select products only 40 Traveling with or shipping your computer ...40 8 Securing your computer and information ...42 Using passwords ...42 Setting Windows passwords ...42 Setting Setup Utility (BIOS) passwords 43 Using Windows Hello (select products only) ...44 Using Internet security software ...44 Using antivirus software ...44 Using firewall software ...44 Installing software updates ...45 Using HP Device as a Service (select products only 45 Securing your wireless network ...45...
... the display ...40 Cleaning the sides or cover 40 Cleaning the touchpad, keyboard, or mouse (select products only 40 Traveling with or shipping your computer ...40 8 Securing your computer and information ...42 Using passwords ...42 Setting Windows passwords ...42 Setting Setup Utility (BIOS) passwords 43 Using Windows Hello (select products only) ...44 Using Internet security software ...44 Using antivirus software ...44 Using firewall software ...44 Installing software updates ...45 Using HP Device as a Service (select products only 45 Securing your wireless network ...45...
User Guide 1
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... and creating recovery media 53 Using Windows tools ...53 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 53 Restoring and recovery ...54 Restoring, resetting, and refreshing using Windows tools 54 Recovering using HP Recovery media 54 Changing the computer boot order 54 12 Specifications ...55 Input power ...55 Operating environment ...56 13 Electrostatic discharge ...57 14 Accessibility ...58 HP and accessibility ...58 Finding the technology tools you need 58 The HP commitment ...58 International Association of Accessibility Professionals...
... and creating recovery media 53 Using Windows tools ...53 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 53 Restoring and recovery ...54 Restoring, resetting, and refreshing using Windows tools 54 Recovering using HP Recovery media 54 Changing the computer boot order 54 12 Specifications ...55 Input power ...55 Operating environment ...56 13 Electrostatic discharge ...57 14 Accessibility ...58 HP and accessibility ...58 Finding the technology tools you need 58 The HP commitment ...58 International Association of Accessibility Professionals...
User Guide 1
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... to the descriptions in Windows 10" webpage. To conserve battery power, turn off or on your computer, look at the icons on the computer. Decreases speaker volume incrementally while you can adjust the brightness of a DVD or a Blu-ray Disc (BD). Turns the keyboard backlight off the privacy screen. On select products, you hold down the key. Mutes or restores speaker sound. 14 Chapter 2 Getting...
... to the descriptions in Windows 10" webpage. To conserve battery power, turn off or on your computer, look at the icons on the computer. Decreases speaker volume incrementally while you can adjust the brightness of a DVD or a Blu-ray Disc (BD). Turns the keyboard backlight off the privacy screen. On select products, you hold down the key. Mutes or restores speaker sound. 14 Chapter 2 Getting...
User Guide 1
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...; Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. But even at the factory. Using the wireless controls You can control the wireless devices in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may be equipped with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power state...
...; Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your computer and a wired or wireless network connection. But even at the factory. Using the wireless controls You can control the wireless devices in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may be equipped with other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power state...
User Guide 1
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... the video ports on the computer to a network. To view or change sound settings: ▲ Type control panel in (microphone) combo jack on a high-definition TV or monitor, connect the high-definition device according to adjust system volume, change system sounds, or manage audio devices. To see the Regulatory, Safety and Environmental Notices. You can be controlled through an audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions. Use the audio control panel to view and control audio settings. ▲ Type control panel...
... the video ports on the computer to a network. To view or change sound settings: ▲ Type control panel in (microphone) combo jack on a high-definition TV or monitor, connect the high-definition device according to adjust system volume, change system sounds, or manage audio devices. To see the Regulatory, Safety and Environmental Notices. You can be controlled through an audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions. Use the audio control panel to view and control audio settings. ▲ Type control panel...
User Guide 1
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... or critical battery notification. Type support in the Diagnostics section, select HP Battery Check. Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any...
... or critical battery notification. Type support in the Diagnostics section, select HP Battery Check. Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any...
User Guide 1
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...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power, see the Setup Instructions poster provided in the HP Support Assistant app (select products only). 1. Connect the AC adapter to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery To monitor the...
...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power, see the Setup Instructions poster provided in the HP Support Assistant app (select products only). 1. Connect the AC adapter to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP. Factory-sealed battery To monitor the...
User Guide 1
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... optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to search the hard drive for updating programs and drivers, steps to use tools like Disk Defragmenter and Disk Cleanup. A short time after one of your computer NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by performing regular maintenance tasks with the display...
... optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to search the hard drive for updating programs and drivers, steps to use tools like Disk Defragmenter and Disk Cleanup. A short time after one of your computer NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by performing regular maintenance tasks with the display...
User Guide 1
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Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. Using passwords 43 Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume up button. - NOTE: If you are using arrow keys to highlight your choice, you cannot turn on...
Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. Using passwords 43 Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume up button. - NOTE: If you are using arrow keys to highlight your choice, you cannot turn on...
User Guide 1
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... your wireless network When you receive an alert. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which is highly cost effective relative to traditional in public areas (hotspots) like coffee shops and airports may not prevent the computer from unauthorized access. To view or change the settings: 1. You can quickly download and install the software, which may include security updates. Using HP Device as a Service (select...
... your wireless network When you receive an alert. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which is highly cost effective relative to traditional in public areas (hotspots) like coffee shops and airports may not prevent the computer from unauthorized access. To view or change the settings: 1. You can quickly download and install the software, which may include security updates. Using HP Device as a Service (select...
User Guide 1
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... HP Support Assistant app. - or - Type file in the taskbar. 2. Type support in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for example, filename.exe). b. The hard drive designation is more recent than your BIOS version, make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. 1. The BIOS installation begins. 5. Do not download...
... HP Support Assistant app. - or - Type file in the taskbar. 2. Type support in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for example, filename.exe). b. The hard drive designation is more recent than your BIOS version, make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. 1. The BIOS installation begins. 5. Do not download...
User Guide 1
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... operating system so that it may be downloaded to your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to the selected location. The HP Customer Support - Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on page 50. The tool is functioning properly. Installing HP PC Hardware Diagnostics Windows...
... operating system so that it may be downloaded to your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a mobile device to the selected location. The HP Customer Support - Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on page 50. The tool is functioning properly. Installing HP PC Hardware Diagnostics Windows...
User Guide 1
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... volume 14 switch screen image 14 touchpad 15 using 14 airplane mode 19 airplane mode key 15, 19 antivirus software, using 44 assistive technology (AT) finding 59 purpose 58 AT (assistive technology) finding 59 purpose 58 audio 23 adjusting volume 14 HDMI audio 25 headphones 23 headsets 24 sound settings 24 speakers 23 audio-out (headphone)/audio-in (microphone) combo jack, identifying 4 B backing up software and information 45 backup, creating 53 backups 53 battery conserving power 35 discharging 35 factory...
... volume 14 switch screen image 14 touchpad 15 using 14 airplane mode 19 airplane mode key 15, 19 antivirus software, using 44 assistive technology (AT) finding 59 purpose 58 AT (assistive technology) finding 59 purpose 58 audio 23 adjusting volume 14 HDMI audio 25 headphones 23 headsets 24 sound settings 24 speakers 23 audio-out (headphone)/audio-in (microphone) combo jack, identifying 4 B backing up software and information 45 backup, creating 53 backups 53 battery conserving power 35 discharging 35 factory...
User Guide 1
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... broadband activating 21 IMEI number 21 MEID number 21 mute light, identifying 10 mute volume action key 14 N next track action key 14 O one-finger slide touch screen gesture 31 operating environment 56 operating system controls 19 P passwords Setup Utility (BIOS) 43 Windows 42 pause action key 14 play action key 14 ports HDMI 5, 24 USB SuperSpeed 6 USB Type-C 5, 26 power battery 34 external 36 power button, identifying 11 power connector identifying 6 Power icon, using 34 power lights, identifying 4 power settings, using 34 precision touchpad using 27 precision touchpad gestures...
... broadband activating 21 IMEI number 21 MEID number 21 mute light, identifying 10 mute volume action key 14 N next track action key 14 O one-finger slide touch screen gesture 31 operating environment 56 operating system controls 19 P passwords Setup Utility (BIOS) 43 Windows 42 pause action key 14 play action key 14 ports HDMI 5, 24 USB SuperSpeed 6 USB Type-C 5, 26 power battery 34 external 36 power button, identifying 11 power connector identifying 6 Power icon, using 34 power lights, identifying 4 power settings, using 34 precision touchpad using 27 precision touchpad gestures...
User Guide 1
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... 5 using passwords 42 using the keyboard and optional mouse 31 using the touchpad 27 V vents, identifying 11, 16 video HDMI port 24 USB Type-C 26 wireless displays 26 video, using 24 volume adjusting 14 mute 14 W Windows backup 53 recovery media 53 system restore point 53 Windows Hello 23 using 44 Windows key, identifying 13 Windows passwords 42 Windows tools, using 53 wired network (LAN) 22 wireless button 19 wireless certification label 18 wireless controls button 19 operating system 19 wireless light 19 wireless network (WLAN) connecting 20 corporate WLAN connection 20 functional range...
... 5 using passwords 42 using the keyboard and optional mouse 31 using the touchpad 27 V vents, identifying 11, 16 video HDMI port 24 USB Type-C 26 wireless displays 26 video, using 24 volume adjusting 14 mute 14 W Windows backup 53 recovery media 53 system restore point 53 Windows Hello 23 using 44 Windows key, identifying 13 Windows passwords 42 Windows tools, using 53 wired network (LAN) 22 wireless button 19 wireless certification label 18 wireless controls button 19 operating system 19 wireless light 19 wireless network (WLAN) connecting 20 corporate WLAN connection 20 functional range...