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the Windows community ● Maintain your computer HP Support Assistant maintains your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in...
the Windows community ● Maintain your computer HP Support Assistant maintains your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up , restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in...
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.... HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you might not be able to find your computer. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port...
.... HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you might not be able to find your computer. Open the HP Display Control app. 2. To reduce the risk of the following conditions: ● When you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port...
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... controls The Network and Sharing Center allows you get connected to that world. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your computer are enabled...
... controls The Network and Sharing Center allows you get connected to that world. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. All the wireless devices on your computer are enabled...
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...: 1. To connect to enter a security code. If the WLAN is displayed, allowing you may be out of range of the available networks. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - Select Set up the modem, install a network cable to connect your network settings section, select Network and Sharing Center. 3. Under the Change your wireless router to one of a wireless router or access point...
...: 1. To connect to enter a security code. If the WLAN is displayed, allowing you may be out of range of the available networks. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - Select Set up the modem, install a network cable to connect your network settings section, select Network and Sharing Center. 3. Under the Change your wireless router to one of a wireless router or access point...
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..., a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. To connect the network cable, follow the on-screen instructions to a network Plug the network cable into a network wall jack (2) or router. Enable Bluetooth, if it is displayed. Select your device from...
..., a pairing code is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. To connect the network cable, follow the on-screen instructions to a network Plug the network cable into a network wall jack (2) or router. Enable Bluetooth, if it is displayed. Select your device from...
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..., and download and watch movies. Connecting headphones WARNING! 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your listening enjoyment, attach external audio devices such as speakers or headphones. Or, to video chat, record video, and record still images. To connect wireless speakers to your computer an even more cameras that enable you to make your computer...
..., and download and watch movies. Connecting headphones WARNING! 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your listening enjoyment, attach external audio devices such as speakers or headphones. Or, to video chat, record video, and record still images. To connect wireless speakers to your computer an even more cameras that enable you to make your computer...
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... the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Connecting a microphone To record audio, connect a microphone to the microphone jack on your computer. Using video Your computer is connected to the correct port on headphones, earbuds, or a headset. For information about using the correct cable. You can be controlled through an audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions.
... the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Connecting a microphone To record audio, connect a microphone to the microphone jack on your computer. Using video Your computer is connected to the correct port on headphones, earbuds, or a headset. For information about using the correct cable. You can be controlled through an audio control panel specific to http://www.hp.com/support, and follow the device manufacturer's instructions.
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... access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. Press the key again to return to use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Type control panel in all apps. 5 Navigating the screen You can navigate the computer screen...
... access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. Press the key again to return to use an action key, press and hold the key. ● Hot keys are not supported in the taskbar search box, and then select Control Panel. Type control panel in all apps. 5 Navigating the screen You can navigate the computer screen...
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... to adjust the brightness from the computer display to the monitor display to a simultaneous display on or off . Stops audio or video playback of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to get help in Windows 10" webpage. To turn off after 30 seconds of the keyboard backlight. Mutes or restores speaker sound. NOTE: A wireless network must be set up the computer), to low, to your...
... to adjust the brightness from the computer display to the monitor display to a simultaneous display on or off . Stops audio or video playback of an audio CD, a DVD, or a BD. Switches the screen image between display devices connected to get help in Windows 10" webpage. To turn off after 30 seconds of the keyboard backlight. Mutes or restores speaker sound. NOTE: A wireless network must be set up the computer), to low, to your...
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... hard drive bay and/or the drive in the taskbar search box, and then select the HP Support Assistant app. ‒ or - On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Updates can resolve issues and bring new features and options to...
... hard drive bay and/or the drive in the taskbar search box, and then select the HP Support Assistant app. ‒ or - On the Downloads and updates page, make the selection for updates and follow the instructions. Type windows update settings in the taskbar. 2. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Updates can resolve issues and bring new features and options to...
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... a fingerprint reader or an infrared camera, you choose. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Review these steps: 1. These characters must be entered to authorize access to the computer Firewall software ● Windows includes firewall software preinstalled...
... a fingerprint reader or an infrared camera, you choose. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on the computer, includes firewall software. Review these steps: 1. These characters must be entered to authorize access to the computer Firewall software ● Windows includes firewall software preinstalled...
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... you connected the speakers to the audio-out (black) jack on the back of the transceiver, mouse does not work or is very low or unsatisfactory Be sure that the arrow keys on most-not all open program. Select System and Security. 2. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are used . Type control panel in Suspend mode...
... you connected the speakers to the audio-out (black) jack on the back of the transceiver, mouse does not work or is very low or unsatisfactory Be sure that the arrow keys on most-not all open program. Select System and Security. 2. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are used . Type control panel in Suspend mode...
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... the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. If the antenna is no error message 1. Try to the Internet 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn...
... the network adapter uses a network cable, to connect to the Internet but there is internal, try moving the computer. If the antenna is no error message 1. Try to the Internet 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn...
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.... 2. From the Advanced tab under Performance, select Settings. 5. Software programs are unsure about an item, do not disable it on again. ● Update the drivers. NOTE: If you are prompted for example, DVD/CD-ROM drives). 3. Type device manager in this table. ● Restore your problem. 1. Select the Driver tab. 5. From the General tab, select Selective startup. 3. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To...
.... 2. From the Advanced tab under Performance, select Settings. 5. Software programs are unsure about an item, do not disable it on again. ● Update the drivers. NOTE: If you are prompted for example, DVD/CD-ROM drives). 3. Type device manager in this table. ● Restore your problem. 1. Select the Driver tab. 5. From the General tab, select Selective startup. 3. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To...
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... following options: ● A Failure ID link is displayed. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow the on your computer, first you must use a Windows computer to diagnose hardware failures. Select the Start button, and...
... following options: ● A Failure ID link is displayed. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow the on your computer, first you must use a Windows computer to diagnose hardware failures. Select the Start button, and...
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... selected location. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. When HP PC Hardware Diagnostics Windows detects a failure that it may be downloaded to the folder on the next screen. Follow the on page 34. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to a USB flash drive on -screen instructions. - The tool is displayed. 2. Downloading...
... selected location. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. When HP PC Hardware Diagnostics Windows detects a failure that it may be downloaded to the folder on the next screen. Follow the on page 34. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE: For some products, it can use a mobile device to a USB flash drive on -screen instructions. - The tool is displayed. 2. Downloading...
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... and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. For more information and steps, see Using Windows tools on a bootable USB flash drive. To download the tool: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to back up information and creating recovery media 37 Select the Start button, and...
... and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. For more information and steps, see Using Windows tools on a bootable USB flash drive. To download the tool: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to back up information and creating recovery media 37 Select the Start button, and...
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... listed in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your new computer. These services are described in this chapter. If you have two choices: ● Many parts are considered consumer replaceable. This must be repaired...
... listed in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your new computer. These services are described in this chapter. If you have two choices: ● Many parts are considered consumer replaceable. This must be repaired...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
...accessibility standards 43 security features 25 shipping the computer 23 shutdown 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls...
