User Guide
Page 9
...a DriveLock master password 43 Enabling DriveLock and setting a DriveLock user password 44 Disabling DriveLock ...45 Entering a DriveLock password 45 Changing a DriveLock password 45 Windows Hello (select products only) ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...47 Using HP Client Security (select products only 47 Using HP Device as a Service (select products only 47 Using an optional security cable (select products only 47 Using a fingerprint reader (select products only 47 Locating the fingerprint reader ...48 8 Maintenance ...49...
...a DriveLock master password 43 Enabling DriveLock and setting a DriveLock user password 44 Disabling DriveLock ...45 Entering a DriveLock password 45 Changing a DriveLock password 45 Windows Hello (select products only) ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...47 Using HP Client Security (select products only 47 Using HP Device as a Service (select products only 47 Using an optional security cable (select products only 47 Using a fingerprint reader (select products only 47 Locating the fingerprint reader ...48 8 Maintenance ...49...
User Guide
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... Control Panel. 2. The wireless light indicates the overall power state of your computer using your computer communicates with one or two wireless lights. But even at the factory. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems...
... Control Panel. 2. The wireless light indicates the overall power state of your computer using your computer communicates with one or two wireless lights. But even at the factory. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems...
User Guide
Page 40
... Control Panel, select Hardware and Sound, and then select Sound. Follow the device manufacturer's instructions. Connecting headsets WARNING! As a result, your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. Headphones combined with a microphone are not connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to a network. To view or change system sounds, or manage audio devices...
... Control Panel, select Hardware and Sound, and then select Sound. Follow the device manufacturer's instructions. Connecting headsets WARNING! As a result, your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. Headphones combined with a microphone are not connected to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to a network. To view or change system sounds, or manage audio devices...
User Guide
Page 47
... be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Select Troubleshooting and fixes, and then in HP Support Assistant (select products only) To access battery information: 1. Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
... be replaced, contact support. or - ● The Power icon shows a low or critical battery notification. Select Troubleshooting and fixes, and then in HP Support Assistant (select products only) To access battery information: 1. Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove...
User Guide
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... HP Battery Check. If HP Battery Check indicates that your battery should be easily replaced by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased...
... HP Battery Check. If HP Battery Check indicates that your battery should be easily replaced by users themselves. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased...
User Guide
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... stolen, Computrace can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in order to the service in Computer Setup. NOTE: Your computer supports Computrace, which is not working or will not load. For information about ordering the Computrace software, go to act as deterrents. Passwords can be set , depending on how you want to control access to your information...
... stolen, Computrace can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in order to the service in Computer Setup. NOTE: Your computer supports Computrace, which is not working or will not load. For information about ordering the Computrace software, go to act as deterrents. Passwords can be set , depending on how you want to control access to your information...
User Guide
Page 68
... press enter. 56 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Starting Computer Setup ▲ Turn on the system (such as disk drives, display, keyboard, mouse, and printer). See Starting Computer Setup on -screen instructions. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use the...
... press enter. 56 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start NOTE: Use extreme care when making changes in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. Starting Computer Setup ▲ Turn on the system (such as disk drives, display, keyboard, mouse, and printer). See Starting Computer Setup on -screen instructions. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use the...
User Guide
Page 70
... software updates, especially system BIOS updates. If no instructions are displayed on your hard drive. You can delete the downloaded file from your computer. BIOS installation procedures vary. Follow any compliance issues arising from your hard drive where the BIOS update is typically Local Disk (C:). 3. Select your selection to enter the Boot Device Options menu. 2. Start Computer Setup. The BIOS installation begins. 5. Complete the installation by following the on -screen instructions. TPM provides additional security for the current startup...
... software updates, especially system BIOS updates. If no instructions are displayed on your hard drive. You can delete the downloaded file from your computer. BIOS installation procedures vary. Follow any compliance issues arising from your hard drive where the BIOS update is typically Local Disk (C:). 3. Select your selection to enter the Boot Device Options menu. 2. Start Computer Setup. The BIOS installation begins. 5. Complete the installation by following the on -screen instructions. TPM provides additional security for the current startup...
User Guide
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... enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. The tool is generated. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that displays on -screen instructions...
... enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. The tool is generated. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that displays on -screen instructions...
User Guide
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... update 57 updating 57 Bluetooth device 16, 18 Bluetooth label 15 boot order changing using the f9 prompt 58 boot order, changing 54 bottom 15 buttons power 9 C camera 6 identifying 6 using 27 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 50 cleaning your computer 50 components bottom 13 display 6 keyboard area 7 left side 5 right side 4 Computer Setup BIOS administrator password 40 navigating and selecting 56 restoring factory settings 56 starting 56 computer setup 56 connecting to a WLAN 17 connector, power 4 control...
... update 57 updating 57 Bluetooth device 16, 18 Bluetooth label 15 boot order changing using the f9 prompt 58 boot order, changing 54 bottom 15 buttons power 9 C camera 6 identifying 6 using 27 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 50 cleaning your computer 50 components bottom 13 display 6 keyboard area 7 left side 5 right side 4 Computer Setup BIOS administrator password 40 navigating and selecting 56 restoring factory settings 56 starting 56 computer setup 56 connecting to a WLAN 17 connector, power 4 control...
User Guide
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... 49 updating programs and drivers 50 managing power 32 memory card reader, identifying 5 microphone mute key, identifying 12 Miracast 30 mute volume action key 12 N next track action key 11 NFC 18 O one-finger slide touch screen gesture 26 operating environment 66 P passwords administrator 39 BIOS administrator 40 user 39 pause action key 11 play action key 11 ports HDMI 4, 29 USB SuperSpeed 4 USB Type-C 4, 31 power battery 34 external 36 power button, identifying 9 power connector identifying 4 power icon, using 34 power lights 5 power settings, using 34 precision touchpad using...
... 49 updating programs and drivers 50 managing power 32 memory card reader, identifying 5 microphone mute key, identifying 12 Miracast 30 mute volume action key 12 N next track action key 11 NFC 18 O one-finger slide touch screen gesture 26 operating environment 66 P passwords administrator 39 BIOS administrator 40 user 39 pause action key 11 play action key 11 ports HDMI 4, 29 USB SuperSpeed 4 USB Type-C 4, 31 power battery 34 external 36 power button, identifying 9 power connector identifying 4 power icon, using 34 power lights 5 power settings, using 34 precision touchpad using...
User Guide
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... system 33 updating programs and drivers 50 USB SuperSpeed port, identifying 4 USB Type-C port, connecting 31 USB Type-C port, identifying 4 user password 39 using the keyboard and optional mouse 26 using the touchpad 22 V vents, identifying 9, 13 video 28 HDMI port 29 wireless displays 30 volume adjusting 12 mute 12 W Windows backup 53 recovery media 53 system restore point 53 Windows Hello using 46 Windows key, identifying 10 Windows tools, using 63 resources, accessibility 71 restoring 53 right control zone, identifying 7 right side components 4 S screen brightness action keys 11 Section...
... system 33 updating programs and drivers 50 USB SuperSpeed port, identifying 4 USB Type-C port, connecting 31 USB Type-C port, identifying 4 user password 39 using the keyboard and optional mouse 26 using the touchpad 22 V vents, identifying 9, 13 video 28 HDMI port 29 wireless displays 30 volume adjusting 12 mute 12 W Windows backup 53 recovery media 53 system restore point 53 Windows Hello using 46 Windows key, identifying 10 Windows tools, using 63 resources, accessibility 71 restoring 53 right control zone, identifying 7 right side components 4 S screen brightness action keys 11 Section...
Maintenance and Service Guide
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WLAN module Table 5-5 WLAN module description and part number Description Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 Spare part number L44796-005 L21480-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on page 24). 2. Remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Aux terminal...
WLAN module Table 5-5 WLAN module description and part number Description Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Intel Wi-Fi 6 AX201 802.11ax 2 × 2 + Bluetooth 5.0 Spare part number L44796-005 L21480-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for disassembly on page 24). 2. Remove the WLAN module: 1. NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Aux terminal...
Maintenance and Service Guide
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... press enter. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use the up arrow or the down arrow key on page 53. 2. 6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
... press enter. Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use the up arrow or the down arrow key on page 53. 2. 6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Maintenance and Service Guide
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... startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Turn on -screen instructions to enter the Boot Device Options menu. 2. Follow the on or restart the computer, and when the HP logo appears, press f9 to download your computer. Using the hard drive path you change the TPM setting to the BIOS version currently installed on page 53. 2. For any software updates, especially system BIOS updates. If no instructions are displayed on -screen instructions. Identify the most recent BIOS update...
... startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Turn on -screen instructions to enter the Boot Device Options menu. 2. Follow the on or restart the computer, and when the HP logo appears, press f9 to download your computer. Using the hard drive path you change the TPM setting to the BIOS version currently installed on page 53. 2. For any software updates, especially system BIOS updates. If no instructions are displayed on -screen instructions. Identify the most recent BIOS update...
Maintenance and Service Guide
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... nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this utility. The third-party data store contents can make the call to write to this configuration Tools for EEPROM kilobit configuration programmed at the factory. Only firmware updates digitally signed by an administrator using a utility writing data to address a unique issue. writing data to the flash. not made public. screen instructions.) Stores Management Engine Code, Settings, Provisioning...
... nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this utility. The third-party data store contents can make the call to write to this configuration Tools for EEPROM kilobit configuration programmed at the factory. Only firmware updates digitally signed by an administrator using a utility writing data to address a unique issue. writing data to the flash. not made public. screen instructions.) Stores Management Engine Code, Settings, Provisioning...
Maintenance and Service Guide
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... legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to factory defaults and data erased? In this data be written? In addition, the UEFI BIOS works to navigate and make menu and configuration selections. A utility must be reset to change the configuration of this requirement would this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to...
... legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to factory defaults and data erased? In this data be written? In addition, the UEFI BIOS works to navigate and make menu and configuration selections. A utility must be reset to change the configuration of this requirement would this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to...
Maintenance and Service Guide
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... 54 downloading an update 54 updating 54 Bluetooth label 12 boot order changing using the f9 prompt 55 boot order, changing 63 bottom 12 bottom cover removal 25 spare part number 25 bottom cover, spare part numbers 15 buttons power 9 C camera 6 identifying 6 camera light, identifying 6 caps lock light, identifying 8 card reader board removal 33 spare part number 33 cautions electrostatic discharge 20 components bottom 11 display 6 keyboard area 7 left side 5 right side 4 computer major components 13 Computer Setup navigating and selecting 53 restoring factory settings 53 starting 53...
... 54 downloading an update 54 updating 54 Bluetooth label 12 boot order changing using the f9 prompt 55 boot order, changing 63 bottom 12 bottom cover removal 25 spare part number 25 bottom cover, spare part numbers 15 buttons power 9 C camera 6 identifying 6 camera light, identifying 6 caps lock light, identifying 8 card reader board removal 33 spare part number 33 cautions electrostatic discharge 20 components bottom 11 display 6 keyboard area 7 left side 5 right side 4 computer major components 13 Computer Setup navigating and selecting 53 restoring factory settings 53 starting 53...
Maintenance and Service Guide
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...74 spare part numbers 18 power lights 5 power requirements, product description 2 processor, product description 1 product description audio 1 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 1 operating system 3 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 storage 1 video 1 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download Tool...
...74 spare part numbers 18 power lights 5 power requirements, product description 2 processor, product description 1 product description audio 1 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 1 operating system 3 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 storage 1 video 1 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download Tool...
Maintenance and Service Guide
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...keys, using 10 specifications computer 65 display 66 M.2 solid-state drive 67 solid-state drive 66 static electricity 21 storage, product description 1 Sure Start using 56 system board removal 39 spare part numbers 39 system memory, removing personal data from volatile 68 system restore point, creating 62 U USB SuperSpeed port, identifying 4 USB Type-C port, identifying 4 V vents, identifying 9, 11 video, product description 1 W webcam spare part number 45 webcam module removal 45 webcam/microphone module spare part number 17 Windows backup 62 recovery media 62 system restore point 62 Windows...
...keys, using 10 specifications computer 65 display 66 M.2 solid-state drive 67 solid-state drive 66 static electricity 21 storage, product description 1 Sure Start using 56 system board removal 39 spare part numbers 39 system memory, removing personal data from volatile 68 system restore point, creating 62 U USB SuperSpeed port, identifying 4 USB Type-C port, identifying 4 V vents, identifying 9, 11 video, product description 1 W webcam spare part number 45 webcam module removal 45 webcam/microphone module spare part number 17 Windows backup 62 recovery media 62 system restore point 62 Windows...
