Worldwide Limited Warranty and Technical Support - (1 Year)
Page 14
... serial numbers) are in place, accessible, and legible „ Maintain an environment consistent with product specifications and supported configurations Service Upgrades HP has a range of additional support and service coverage for ninety (90) days from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). „ Setting up and configuring the software and options supplied or purchased with HP Hardware...
... serial numbers) are in place, accessible, and legible „ Maintain an environment consistent with product specifications and supported configurations Service Upgrades HP has a range of additional support and service coverage for ninety (90) days from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). „ Setting up and configuring the software and options supplied or purchased with HP Hardware...
Compaq 320, 321, 420, 421, 620, 621 Notebook PCs and HP 420, 620 Notebook PCs - Maintenance and Service Guide
Page 136
... then press f8 before the Windows operating system loads. 4. If the Windows partition and the HP Recovery partition are unable to boot (start up . Select Repair your computer. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. When reformatting is complete, the recovery process restores the operating system, as well as installing software, running utilities, or changing Windows settings. Performing a recovery In case of system failure...
... then press f8 before the Windows operating system loads. 4. If the Windows partition and the HP Recovery partition are unable to boot (start up . Select Repair your computer. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. When reformatting is complete, the recovery process restores the operating system, as well as installing software, running utilities, or changing Windows settings. Performing a recovery In case of system failure...
Compaq 320, 321, 420, 421, 620, 621 Notebook PCs and HP 420, 620 Notebook PCs - Maintenance and Service Guide
Page 140
... installing software, running utilities, or changing Windows settings. To find the partition, select Start > Computer. If possible, check for the presence of the HP Recovery partition. For additional information, refer to the "Using a Windows Vista operating system DVD (purchased separately)" section in this guide. 3. To recover the original hard drive image using the Windows tools, perform a search for your operating system and programs using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard...
... installing software, running utilities, or changing Windows settings. To find the partition, select Start > Computer. If possible, check for the presence of the HP Recovery partition. For additional information, refer to the "Using a Windows Vista operating system DVD (purchased separately)" section in this guide. 3. To recover the original hard drive image using the Windows tools, perform a search for your operating system and programs using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard...
Compaq 320, 321, 420, 421, 620, 621 Notebook PCs and HP 420, 620 Notebook PCs - Maintenance and Service Guide
Page 157
... boot order 107, 115 built-in device ambient light sensor 109 audio device 109 bay device 109 Bluetooth device 109 fingerprint reader 109 integrated camera 109 internal speakers 109 microphone 109 modem 109 Network Interface Controller (LAN) 109 options 109 power monitor circuit 109 Wake on LAN 109 wireless button 109 WLAN device 109 WWAN device 109 buttons power 11 C Cable Kit contents 31 spare part number 31 cables, service considerations 43 caps lock light, identifying 10 chipset, product description 2 components additional hardware 20...
... boot order 107, 115 built-in device ambient light sensor 109 audio device 109 bay device 109 Bluetooth device 109 fingerprint reader 109 integrated camera 109 internal speakers 109 microphone 109 modem 109 Network Interface Controller (LAN) 109 options 109 power monitor circuit 109 Wake on LAN 109 wireless button 109 WLAN device 109 WWAN device 109 buttons power 11 C Cable Kit contents 31 spare part number 31 cables, service considerations 43 caps lock light, identifying 10 chipset, product description 2 components additional hardware 20...
Compaq 320, 321, 420, 421, 620, 621 Notebook PCs and HP 420, 620 Notebook PCs - Maintenance and Service Guide
Page 158
... keys esc 12, 13 fn 12, 13 function 12, 13 keypad 12, 13 wireless 12, 13 L language, changing in Computer Setup 107 latches, battery release 16 LCD Cable contents 32 spare part number 32 legacy support, USB 103, 107, 111, 115 lights caps lock 10 optical drive 14 power 10 webcam 17 wireless 10 M main battery cable removal 96 mass storage devices, spare part numbers 33 memory module product description 2 removal 55 spare part numbers 26, 55 microphone (audio-in) jack identifying...
... keys esc 12, 13 fn 12, 13 function 12, 13 keypad 12, 13 wireless 12, 13 L language, changing in Computer Setup 107 latches, battery release 16 LCD Cable contents 32 spare part number 32 legacy support, USB 103, 107, 111, 115 lights caps lock 10 optical drive 14 power 10 webcam 17 wireless 10 M main battery cable removal 96 mass storage devices, spare part numbers 33 memory module product description 2 removal 55 spare part numbers 26, 55 microphone (audio-in) jack identifying...
Compaq 320, 321, 420, 421, 620, 621 Notebook PCs and HP 420, 620 Notebook PCs - Maintenance and Service Guide
Page 160
... TouchPad button 9 TouchPad scroll zone 9 TouchPad, identifying 9 transporting guidelines 45 webcam module spare part number 29 webcam, identifying 17 Windows 7 operating system DVD 127 Windows Backup utility 132, 133 Windows recovery 126, 129, 133 Windows Vista operating system DVD 131 wireless antenna, disconnecting 58 wireless light, identifying 10 wireless, product description 4 WLAN antennas, identifying 19 WLAN module removal 57 spare part numbers 26, 57 workstation guidelines 45 WWAN antennas, identifying 19 U Unified Extensible Firmware Interface (UEFI) mode 108 USB board spare part...
... TouchPad button 9 TouchPad scroll zone 9 TouchPad, identifying 9 transporting guidelines 45 webcam module spare part number 29 webcam, identifying 17 Windows 7 operating system DVD 127 Windows Backup utility 132, 133 Windows recovery 126, 129, 133 Windows Vista operating system DVD 131 wireless antenna, disconnecting 58 wireless light, identifying 10 wireless, product description 4 WLAN antennas, identifying 19 WLAN module removal 57 spare part numbers 26, 57 workstation guidelines 45 WWAN antennas, identifying 19 U Unified Extensible Firmware Interface (UEFI) mode 108 USB board spare part...
Notebook PC User Guide - Windows 7
Page 10
Upgrading a memory module in the primary memory module slot 96 10 Security ...100 Protecting the computer ...100 Using passwords ...101 Setting passwords in Windows 101 Setting passwords in Computer Setup 101 BIOS administrator password 102 Managing a BIOS administrator password 102 Entering a BIOS administrator password 103 Using Computer Setup DriveLock 103 Setting a DriveLock password 104 Entering a DriveLock password 104 Changing a DriveLock password 104 Removing DriveLock protection 105 Using Computer Setup Auto DriveLock 105 Entering an Automatic DriveLock password 106 ...
Upgrading a memory module in the primary memory module slot 96 10 Security ...100 Protecting the computer ...100 Using passwords ...101 Setting passwords in Windows 101 Setting passwords in Computer Setup 101 BIOS administrator password 102 Managing a BIOS administrator password 102 Entering a BIOS administrator password 103 Using Computer Setup DriveLock 103 Setting a DriveLock password 104 Entering a DriveLock password 104 Changing a DriveLock password 104 Removing DriveLock protection 105 Using Computer Setup Auto DriveLock 105 Entering an Automatic DriveLock password 106 ...
Notebook PC User Guide - Windows 7
Page 34
...Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not properly installed. Select Start > Control Panel > System and Security. 2. Cannot create a WLAN connection If you want to expand the list and show all wireless devices...
...Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. If wireless networking is not properly installed. Select Start > Control Panel > System and Security. 2. Cannot create a WLAN connection If you want to expand the list and show all wireless devices...
Notebook PC User Guide - Windows 7
Page 43
... on Bluetooth-enabled computers (select models only); A wireless Bluetooth mouse can connect an external USB mouse to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Use the TouchPad buttons like the corresponding buttons on the f1 through f12 keys represent the hotkey functions. follow the instructions provided with the device. NOTE: If you must lift your finger up and down over the lines. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse...
... on Bluetooth-enabled computers (select models only); A wireless Bluetooth mouse can connect an external USB mouse to customize settings for pointing devices, such as button configuration, click speed, and pointer options. Use the TouchPad buttons like the corresponding buttons on the f1 through f12 keys represent the hotkey functions. follow the instructions provided with the device. NOTE: If you must lift your finger up and down over the lines. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse...
Notebook PC User Guide - Windows 7
Page 133
...the Windows partition and the HP Recovery partition are not listed, you must purchase a Windows 7 operating system DVD to recover information you previously backed up . Select Start > All Programs > Maintenance > Backup and Restore. 2. Refer to the "Using a Windows 7 operating system DVD (purchased separately)" section in this guide. 3. Using the Windows recovery tools To recover information you have created and any software installed on -screen instructions. To check for the HP Recovery partition, select Start, right-click Computer, click Manage, and then click Disk Management...
...the Windows partition and the HP Recovery partition are not listed, you must purchase a Windows 7 operating system DVD to recover information you previously backed up . Select Start > All Programs > Maintenance > Backup and Restore. 2. Refer to the "Using a Windows 7 operating system DVD (purchased separately)" section in this guide. 3. Using the Windows recovery tools To recover information you have created and any software installed on -screen instructions. To check for the HP Recovery partition, select Start, right-click Computer, click Manage, and then click Disk Management...
Notebook PC User Guide - Windows 7
Page 152
... HP driver download Web site and on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as operating systems, programs, software updates, and content and configuration settings to ensure that are supported by SSM are denoted with help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations management ◦ Ongoing client management...
... HP driver download Web site and on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as operating systems, programs, software updates, and content and configuration settings to ensure that are supported by SSM are denoted with help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations management ◦ Ongoing client management...
Notebook PC User Guide - Windows 7
Page 157
...connection 19 country-specific modem cable adapter 26 creating a backup 119 critical battery level 68 D deployment, software 138 device configurations 128 device drivers HP drivers 57 Microsoft drivers 58 reinstalling 57 device security 107 digital card inserting 86 removing 87 stopping 87 Disk Cleanup software 77 Disk Defragmenter software 77 disk sanitizer 127 diskette drive 78, 85 display cleaning 143 image, switching 34 screen brightness hotkeys 34 drive media 61 DriveLock password changing 104 description 103 entering 104 removing 105 setting 104 DriveLock, automatic 127 drives boot order...
...connection 19 country-specific modem cable adapter 26 creating a backup 119 critical battery level 68 D deployment, software 138 device configurations 128 device drivers HP drivers 57 Microsoft drivers 58 reinstalling 57 device security 107 digital card inserting 86 removing 87 stopping 87 Disk Cleanup software 77 Disk Defragmenter software 77 disk sanitizer 127 diskette drive 78, 85 display cleaning 143 image, switching 34 screen brightness hotkeys 34 drive media 61 DriveLock password changing 104 description 103 entering 104 removing 105 setting 104 DriveLock, automatic 127 drives boot order...
Notebook PC User Guide - Windows 7
Page 158
... service tag 13 wireless certification 14 WLAN 14 LAN, connecting 30 language, changing in Computer Setup 127 latches, battery release 10 legacy support, USB 124, 128 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 30 connecting cable 30 logical drive designations 135 low battery level 68 M maintenance Disk Cleanup 77 Disk Defragmenter 77 media controls, hotkeys 36 memory module adding 92 inserting 97 removing 93, 97 replacing 92, 96 upgrading primary 96 memory module compartment, identifying 11 memory, replacing memory modules 92, 96 microphone (audio...
... service tag 13 wireless certification 14 WLAN 14 LAN, connecting 30 language, changing in Computer Setup 127 latches, battery release 10 legacy support, USB 124, 128 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 30 connecting cable 30 logical drive designations 135 low battery level 68 M maintenance Disk Cleanup 77 Disk Defragmenter 77 media controls, hotkeys 36 memory module adding 92 inserting 97 removing 93, 97 replacing 92, 96 upgrading primary 96 memory module compartment, identifying 11 memory, replacing memory modules 92, 96 microphone (audio...
Notebook PC User Guide - Windows 7
Page 159
...release latches, battery 10, 66 restore factory settings 126 security defaults 131 restoring hard drive 122 RJ-11 (modem) jack, identifying 8 RJ-45 (network) jack, identifying 9 S SATA (Serial Advanced Technology Attachment) devices AHCI (Advanced Host Controller Interface) 128 IDE (Integrated Drive Electronics) 128 screen brightness hotkeys 34 screen image, switching 34 scroll zone, TouchPad 2 SD Card Reader, identifying 8 Secondary Battery Fast Charge 129 security cable slot, identifying 9 Security menu always prompt for HP SpareKey enrollment 127 Automatic DriveLock 127 change password 127...
...release latches, battery 10, 66 restore factory settings 126 security defaults 131 restoring hard drive 122 RJ-11 (modem) jack, identifying 8 RJ-45 (network) jack, identifying 9 S SATA (Serial Advanced Technology Attachment) devices AHCI (Advanced Host Controller Interface) 128 IDE (Integrated Drive Electronics) 128 screen brightness hotkeys 34 screen image, switching 34 scroll zone, TouchPad 2 SD Card Reader, identifying 8 Secondary Battery Fast Charge 129 security cable slot, identifying 9 Security menu always prompt for HP SpareKey enrollment 127 Automatic DriveLock 127 change password 127...
Notebook PC User Guide - Windows Vista
Page 126
... a storage location on your operating system. 5. Click the option for software and driver downloads, type your country or region. 2. Click Download. 7. If prompted to do so, restart your hard drive. Open your Internet browser, go to open a window containing additional information. 6. Click Save to save the file to your specific product from your computer after the installation is displayed, click an update to http://www.hp.com/support, and then...
... a storage location on your operating system. 5. Click the option for software and driver downloads, type your country or region. 2. Click Download. 7. If prompted to do so, restart your hard drive. Open your Internet browser, go to open a window containing additional information. 6. Click Save to save the file to your specific product from your computer after the installation is displayed, click an update to http://www.hp.com/support, and then...
Notebook PC User Guide - Windows Vista
Page 153
... connection 20 country-specific modem cable adapter 26 D deployment, software 134 device configurations 124 device drivers HP drivers 54 Microsoft drivers 55 reinstalling 54 device security 105 digital card inserting 84 removing 85 stopping 85 Disk Cleanup software 75 Disk Defragmenter software 75 disk sanitizer 123 diskette drive 76, 83 display cleaning 139 image, switching 33 screen brightness hotkeys 33 drive media 58 DriveLock password changing 102 description 101 entering 102 removing 103 setting 102 DriveLock, automatic 123 drives boot order 124, 128 diskette 76, 83 DVD-ROM...
... connection 20 country-specific modem cable adapter 26 D deployment, software 134 device configurations 124 device drivers HP drivers 54 Microsoft drivers 55 reinstalling 54 device security 105 digital card inserting 84 removing 85 stopping 85 Disk Cleanup software 75 Disk Defragmenter software 75 disk sanitizer 123 diskette drive 76, 83 display cleaning 139 image, switching 33 screen brightness hotkeys 33 drive media 58 DriveLock password changing 102 description 101 entering 102 removing 103 setting 102 DriveLock, automatic 123 drives boot order 124, 128 diskette 76, 83 DVD-ROM...
Notebook PC User Guide - Windows Vista
Page 154
..., changing in Computer Setup 123 latches, battery release 10 legacy support, USB 120, 124 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 29 connecting cable 29 logical drive designations 131 J jacks audio-in (microphone) 8, 39 audio-out (headphone) 8, 39 RJ-11 (modem) 8 RJ-45 (network) 9 K keyboard hotkeys, identifying 30 keyboard, cleaning 139 keypad, embedded enabling and disabling 36 M maintenance Disk Cleanup 75 Disk Defragmenter 75 media controls, hotkeys 35 memory module adding 90 inserting 95 removing 91, 95 replacing 90, 94 upgrading primary...
..., changing in Computer Setup 123 latches, battery release 10 legacy support, USB 120, 124 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 29 connecting cable 29 logical drive designations 131 J jacks audio-in (microphone) 8, 39 audio-out (headphone) 8, 39 RJ-11 (modem) 8 RJ-45 (network) 9 K keyboard hotkeys, identifying 30 keyboard, cleaning 139 keypad, embedded enabling and disabling 36 M maintenance Disk Cleanup 75 Disk Defragmenter 75 media controls, hotkeys 35 memory module adding 90 inserting 95 removing 91, 95 replacing 90, 94 upgrading primary...
Notebook PC User Guide - Windows Vista
Page 155
..., wireless 18 serial number, computer 13 service tag 13 set security level 127 setup of WLAN 18 setup utility File menu 122 navigating and selecting 120 restoring factory settings 121 Security menu 122 System Configuration menu 123 setup, computer 1 shut down 71 Sleep exiting 58 initiating 58 Sleep hotkey 34 slots ExpressCard 9 memory 89 memory module 11 security cable 9 WLAN 11 SoftPaqs, downloading 114 software BIOS update 113 deployment 134 Disk Cleanup 75 Disk Defragmenter 75 recovery 134 updates 135 updating programs and drivers...
..., wireless 18 serial number, computer 13 service tag 13 set security level 127 setup of WLAN 18 setup utility File menu 122 navigating and selecting 120 restoring factory settings 121 Security menu 122 System Configuration menu 123 setup, computer 1 shut down 71 Sleep exiting 58 initiating 58 Sleep hotkey 34 slots ExpressCard 9 memory 89 memory module 11 security cable 9 WLAN 11 SoftPaqs, downloading 114 software BIOS update 113 deployment 134 Disk Cleanup 75 Disk Defragmenter 75 recovery 134 updates 135 updating programs and drivers...
Notebook PC User Guide - Windows XP
Page 128
... press enter, and follow the instructions provided. When the list of the screen. Updating programs and drivers 1. Click the option for software and driver downloads, type your hard drive. or - When prompted, select a storage location on your computer model number in the Search box, at the top-right corner of updates is displayed, click an update to open a window containing additional information. 6. Click your computer. If you want a specific SoftPaq, type the SoftPaq number...
... press enter, and follow the instructions provided. When the list of the screen. Updating programs and drivers 1. Click the option for software and driver downloads, type your hard drive. or - When prompted, select a storage location on your computer model number in the Search box, at the top-right corner of updates is displayed, click an update to open a window containing additional information. 6. Click your computer. If you want a specific SoftPaq, type the SoftPaq number...
Notebook PC User Guide - Windows XP
Page 155
... 14 service tag 13 wireless certification 14 WLAN 14 LAN, connecting 29 language, changing in Computer Setup 124 latches, battery release 10 legacy support, USB 121, 125 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 29 connecting cable 29 logical drive designations 132 low battery level 66 M maintenance Disk Cleanup 74 Disk Defragmenter 74 McAfee Total Protection 106, 107 media controls, hotkeys 35 memory module adding 89 inserting 94 removing 90, 94 replacing 89, 93 upgrading primary 93 memory module...
... 14 service tag 13 wireless certification 14 WLAN 14 LAN, connecting 29 language, changing in Computer Setup 124 latches, battery release 10 legacy support, USB 121, 125 lights battery 9 caps lock 3 power 4 wireless 4 local area network (LAN) cable required 29 connecting cable 29 logical drive designations 132 low battery level 66 M maintenance Disk Cleanup 74 Disk Defragmenter 74 McAfee Total Protection 106, 107 media controls, hotkeys 35 memory module adding 89 inserting 94 removing 90, 94 replacing 89, 93 upgrading primary 93 memory module...
