HP Chromebook x360 13.3 inch 13b-ca0000 Support and Manuals
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Maintenance and Service Guide - Page 2
... a trademark of your product. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of Intel Corporation or its proprietor and used by its subsidiaries in the express warranty statements accompanying such products and services.
If you agree to request a full refund of the...
Maintenance and Service Guide - Page 4
... Enabling HP Easy Clean (select products only) ...20 Removing dirt and debris from your computer...20 Cleaning your computer with a disinfectant ...21 Caring for wood veneer (select products only) ...22 Packaging and transporting guidelines ...22 Accessing support information ...22
5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures...25...
Maintenance and Service Guide - Page 6
... their descriptions
Category
Description
Product Name
HP Chromebook™ x360 13.3 inch
Model numbers: 13b-ca0xxx
CTO model number: 13b-ca000
Processors
MediaTek™ processors
MediaTek...PSR), 250 nits
Memory
Integrated, not customer accessible or upgradeable supporting up to 8 GB of RAM
LPDDR4X-4266 dual-channel support
Supports the following configurations: ● 8 GB ● 4...
Maintenance and Service Guide - Page 10
Table 2-1 Right-side components and their descriptions
Component
(1)
USB SuperSpeed 5 Gbps port with HP Sleep
and Charge
Description
Connects a USB device, provides high-speed data transfer, and charges small devices (such as a ... when the computer is connected to the computer and, if needed, charging
the computer battery.
-
This jack does not
support optional standalone microphones.
Maintenance and Service Guide - Page 15
... serial number, the product number, or the model number. Refer to the illustration that most closely matches the service label on the bottom of a tablet kickstand.
● Service label-Provides important information to the computer provide information you might be in this information before you troubleshoot system problems or travel internationally with the computer. IMPORTANT...
Maintenance and Service Guide - Page 16
... label components (continued) Component (2) Product ID (3) Serial number (4) Warranty period
Table 2-9 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional ...
Maintenance and Service Guide - Page 28
...panel. Chrome: 1. Select Support & Troubleshooting. 4. Select Advisories to access ...Repair professionals
3. To locate technical bulletins: 1. Select Authorized service providers. Place the cursor over Support resources to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log.
- Place the cursor over Problem...
Maintenance and Service Guide - Page 29
...(continued)
Service consideration
Path to http://www.hp.com/go/techcenter/pcdiags.
2. Go to access information
Component and diagnosis information, failure To locate diagnosis information and actions:
detection, and required action 1. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your location.
24 Chapter 4 Removal and replacement procedures...
Maintenance and Service Guide - Page 30
... cover on -screen instructions. Turn off or in this section. If you are on , and then shut it down through the operating system.
2. Removal and replacement procedures for authorized service provider parts. 5 Removal and replacement procedures for authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts 25 To remove...
Maintenance and Service Guide - Page 35
... disassembly on page 28). To replace the battery, reverse the removal procedures. Disconnect the battery cable from the system board (see Battery on page 25).
2. When installing a new battery, be sure to install metal plates at the locations as the battery label. Prepare the computer for authorized service provider parts WLAN module
To remove the...
Maintenance and Service Guide - Page 51
...chapter provides information about creating a backup, go to http://www.support.google.com. Resetting
A factory reset erases the information on -screen instructions to an SD memory card, or through Google Drive™.... profile or settings. ● You restarted your computer, and it still doesn't work properly, you can set up your computer and check to see whether the problem is recognized ...
Maintenance and Service Guide - Page 53
...recovery is complete, perform the initial setup process. Setting up , resetting, and recovering Follow these instructions to recover the Chrome operating system ...error message is complete.
For details about setting up the computer, go to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to the computer.
2. After recovery, you might need to http://www.support...
Maintenance and Service Guide - Page 56
Contact support for your solid-state drives.
Actual drive specifications might differ slightly. Solid-state drive specifications 51 Table 7-2 Display specifications (continued)
Metric
U.S.
Table 7-3 Solid-state drive specifications
256 GB*
512 GB*
Dimensions
Height Length Width
1.0 mm 50.8 mm 28.9 mm
1.0 mm 50.8 mm 28.9 mm
Weight
< 10 g
< 10 g
Interface type Ready time, ...
Maintenance and Service Guide - Page 60
... 13 removal and replacement 27 spare part numbers 13, 27 buttons power 6
C
camera identifying 7 light 7
camera cable illustrated 14 removal and replacement 42 spare part numbers 14, 42
camera module illustrated 14 removal and replacement 42 spare part numbers 14, 42
camera privacy cover 7 caring for your computer 20 cautions
electrostatic discharge 16, 17 Chromebook Recovery Utility,
installing...
Maintenance and Service Guide - Page 61
... 30 speaker illustrated 13 spare part numbers 13 speakers 10 removal and replacement 34 spare part numbers 34 specifications computer 50 display 50 hard drive 50 solid-state drive 51 static electricity 16, 17 support information 22 system board illustrated 13 removal and replacement 37 spare part numbers 13, 37 system recovery Chrome operating system 48 Chromebook Recovery
Utility 47 internet...
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