User Guide
Page 8
...: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...140 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 140 Change the "Very Low" settings ...141 Order supplies ...142 Printer does not pick up paper or misfeeds...142 Introduction...142 The printer does not pick up paper...142 The printer picks up multiple sheets of paper...145 The document feeder jams, skews, or picks up multiple sheets of paper 147 Clear paper jams...148 Paper jam locations ...148 Auto-navigation...
...: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...140 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 140 Change the "Very Low" settings ...141 Order supplies ...142 Printer does not pick up paper or misfeeds...142 Introduction...142 The printer does not pick up paper...142 The printer picks up multiple sheets of paper...145 The document feeder jams, skews, or picks up multiple sheets of paper 147 Clear paper jams...148 Paper jam locations ...148 Auto-navigation...
User Guide
Page 21
... printer-specific print driver is not included in the HP Software Installer. 1. Download the "HP PCL.6" print driver from the software on the Windows operating system, along with this printer: www.hp.com/support. Table 1-7 Supported operating systems and print drivers Operating system Print driver installed (from the printer-support website for this printer. Table 1-6 Other specifications Other features 6 GB base memory 32 GB embedded Multi-Media Controller (eMMC) 500 GB Hard Disk Drive 256 GB Solid-state drive 512 GB FIPS Hard Disk Drive Small color touchscreen control panel...
... printer-specific print driver is not included in the HP Software Installer. 1. Download the "HP PCL.6" print driver from the software on the Windows operating system, along with this printer: www.hp.com/support. Table 1-7 Supported operating systems and print drivers Operating system Print driver installed (from the printer-support website for this printer. Table 1-6 Other specifications Other features 6 GB base memory 32 GB embedded Multi-Media Controller (eMMC) 500 GB Hard Disk Drive 256 GB Solid-state drive 512 GB FIPS Hard Disk Drive Small color touchscreen control panel...
User Guide
Page 22
... Add Printer tool to install the printer software and print driver. HP will continue to install it . Some features and page sizes in July 2010. Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from v12.0 123.hp.com. Download the driver, and then use the Microsoft Add Printer tool to provide best effort support for download from the printer-support website. Follow the steps provided to install it . NOTE: For details on the web) Windows Server...
... Add Printer tool to install the printer software and print driver. HP will continue to install it . Some features and page sizes in July 2010. Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from v12.0 123.hp.com. Download the driver, and then use the Microsoft Add Printer tool to provide best effort support for download from the printer-support website. Follow the steps provided to install it . NOTE: For details on the web) Windows Server...
User Guide
Page 43
...part number, serial number (found at www.hp.com/buy/parts or by the customer unless the customer is not provided under the HP printer warranty. Table 3-3 Accessories (continued) Item Description Part number HP Accessibility Kit Accessibility tools including an accessible keyboard, prop handle, and braille labels 2TD64A HP Internal USB Expansion Kit Two optional USB ports for connecting third-party devices 4XN67A HP Jetdirect LAN Accessory HP Jetdirect accessory for network connectivity 8FP31A HP Foreign Interface Harness Optional port for Flow models only 1M0Q2A HP LaserJet...
...part number, serial number (found at www.hp.com/buy/parts or by the customer unless the customer is not provided under the HP printer warranty. Table 3-3 Accessories (continued) Item Description Part number HP Accessibility Kit Accessibility tools including an accessible keyboard, prop handle, and braille labels 2TD64A HP Internal USB Expansion Kit Two optional USB ports for connecting third-party devices 4XN67A HP Jetdirect LAN Accessory HP Jetdirect accessory for network connectivity 8FP31A HP Foreign Interface Harness Optional port for Flow models only 1M0Q2A HP LaserJet...
User Guide
Page 44
... protected. Check with the protected cartridge. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. NOTE: Enabling or disabling this feature is unauthorized and it provides information explaining how to be installed by allowing only genuine HP cartridges to proceed. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network...
... protected. Check with the protected cartridge. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. NOTE: Enabling or disabling this feature is unauthorized and it provides information explaining how to be installed by allowing only genuine HP cartridges to proceed. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network...
User Guide
Page 59
... Support for Windows. 1. From the software program, select the Print option. 2. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Select the number of copies to print from the list of printers. The following procedure describes the basic printing process for HP Color LaserJet Enterprise MFP 5800. Click the tabs in the print driver. 3. Print 47 Click the Print button to open the print driver. Select the printer from...
... Support for Windows. 1. From the software program, select the Print option. 2. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Select the number of copies to print from the list of printers. The following procedure describes the basic printing process for HP Color LaserJet Enterprise MFP 5800. Click the tabs in the print driver. 3. Print 47 Click the Print button to open the print driver. Select the printer from...
User Guide
Page 61
... configured, a tray configuration message displays on the Web for different software programs. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Select the paper type (Windows) When you print from the Paper type drop-down . 5. Select the paper type from a software application using the Print option, you can set the paper type you are using for your default paper type is Letter, but you are available for a print job, select that specific paper type. 1. If the tray needs to print the job...
... configured, a tray configuration message displays on the Web for different software programs. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Select the paper type (Windows) When you print from the Paper type drop-down . 5. Select the paper type from a software application using the Print option, you can set the paper type you are using for your default paper type is Letter, but you are available for a print job, select that specific paper type. 1. If the tray needs to print the job...
User Guide
Page 62
... 4 Print Click the Print button. NOTE: This information applies to adjust the print settings. macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu. Click the File menu, and then click the Print option. 2. Automatically print on both sides (macOS) If your print job. Select a binding option from a software application to print on both sides or print multiple pages per sheet. ● Scale a document to fit a specific paper size...
... 4 Print Click the Print button. NOTE: This information applies to adjust the print settings. macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu. Click the File menu, and then click the Print option. 2. Automatically print on both sides (macOS) If your print job. Select a binding option from a software application to print on both sides or print multiple pages per sheet. ● Scale a document to fit a specific paper size...
User Guide
Page 64
... pages of options available. Select the printer from the Media & Quality or Paper/Quality options. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. Create a stored job (Windows) Store jobs on the USB flash drive for creating and printing documents that are available for print tasks, such as the following information provides procedures for private or delayed printing. 1. Select from the list of the item varies for HP Color LaserJet Enterprise MFP...
... pages of options available. Select the printer from the Media & Quality or Paper/Quality options. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. Create a stored job (Windows) Store jobs on the USB flash drive for creating and printing documents that are available for print tasks, such as the following information provides procedures for private or delayed printing. 1. Select from the list of the item varies for HP Color LaserJet Enterprise MFP...
User Guide
Page 125
... Web Server to a phone line (for HP Color LaserJet Enterprise MFP 5800. Before continuing, connect the printer to disable LAN fax. 3. To use analog fax when LAN fax is disabled and the Internal Fax Modem Setup menu does not display. From the Home screen on the right side of publication. When LAN or Internet fax is enabled, the analog fax accessory is enabled, use ● Solve problems ● Download software and firmware updates ● Join support...
... Web Server to a phone line (for HP Color LaserJet Enterprise MFP 5800. Before continuing, connect the printer to disable LAN fax. 3. To use analog fax when LAN fax is disabled and the Internal Fax Modem Setup menu does not display. From the Home screen on the right side of publication. When LAN or Internet fax is enabled, the analog fax accessory is enabled, use ● Solve problems ● Download software and firmware updates ● Join support...
User Guide
Page 134
...; Install and configure ● Learn and use the HP Embedded Web Server. 122 Chapter 8 Manage the printer For current information, see Support for the printer. 8 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for HP Color LaserJet Enterprise MFP 5800. For more information: HP's all-inclusive help for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print...
...; Install and configure ● Learn and use the HP Embedded Web Server. 122 Chapter 8 Manage the printer For current information, see Support for the printer. 8 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for HP Color LaserJet Enterprise MFP 5800. For more information: HP's all-inclusive help for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print...
User Guide
Page 138
... Configure job-storage options. NOTE: If job-specific copy setting options are the default links. Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel. Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Solution Installer Install or remove third-party software packages that are sent from specific software programs. Adjust the PCL and PostScript settings for information on purchasing original HP supplies, such as cartridges and paper...
... Configure job-storage options. NOTE: If job-specific copy setting options are the default links. Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel. Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Solution Installer Install or remove third-party software packages that are sent from specific software programs. Adjust the PCL and PostScript settings for information on purchasing original HP supplies, such as cartridges and paper...
User Guide
Page 142
... ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the web by enabling HP Web Services. Account Policy Enable administrator account settings. Protect Stored Data Configure and manage the internal storage for detailed problem analysis. Email Domain Restriction If email functionality is necessary to Enable HP Web Services to be used for the printer. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to use to...
... ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the web by enabling HP Web Services. Account Policy Enable administrator account settings. Protect Stored Data Configure and manage the internal storage for detailed problem analysis. Email Domain Restriction If email functionality is necessary to Enable HP Web Services to be used for the printer. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to use to...
User Guide
Page 195
... your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam errors in the fuser Use the following procedure to clear paper jams in the fuser 183 Wait for the fuser to the correct size for duplex print jobs. Ensure the type and quality of the paper being used meets the HP specifications for customers When a jam occurs, the control panel displays a message and an animation that assists in right door (Fuser wrap jam) z = Fuser mode. This...
... your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam errors in the fuser Use the following procedure to clear paper jams in the fuser 183 Wait for the fuser to the correct size for duplex print jobs. Ensure the type and quality of the paper being used meets the HP specifications for customers When a jam occurs, the control panel displays a message and an animation that assists in right door (Fuser wrap jam) z = Fuser mode. This...
User Guide
Page 208
... paper types that matches the type loaded in the tray. Select a type from the Media Type drop-down list. 196 Chapter 9 Solve problems Follow the control panel prompts to match the environment. Settings ii. Use the arrows to increase or decrease the humidity and resistance setting. 5. Expand the list of paper you are using, and click the OK button. 8. 1. By default, the print driver displays the Copies & Pages menu. Check the paper type setting (Windows) Check the paper type setting for the tray. 3. Click the Paper/Quality tab. 4. Open...
... paper types that matches the type loaded in the tray. Select a type from the Media Type drop-down list. 196 Chapter 9 Solve problems Follow the control panel prompts to match the environment. Settings ii. Use the arrows to increase or decrease the humidity and resistance setting. 5. Expand the list of paper you are using, and click the OK button. 8. 1. By default, the print driver displays the Copies & Pages menu. Check the paper type setting (Windows) Check the paper type setting for the tray. 3. Click the Paper/Quality tab. 4. Open...
User Guide
Page 210
... print-quality problems arise from using paper that does not meet HP specifications. ● Always use in better print quality. Remove the toner cartridge from drafty locations, such as glitter. ● Use paper that is finished, discard the printed page. Check paper and the printing environment Use the following solutions: ● Move the printer away from the printer, and verify that has not been previously printed on the imaging drum, replace the toner cartridge. 5. A Cleaning... Select Print to inspect each toner cartridge: 1. Do not turn...
... print-quality problems arise from using paper that does not meet HP specifications. ● Always use in better print quality. Remove the toner cartridge from drafty locations, such as glitter. ● Use paper that is finished, discard the printed page. Check paper and the printing environment Use the following solutions: ● Move the printer away from the printer, and verify that has not been previously printed on the imaging drum, replace the toner cartridge. 5. A Cleaning... Select Print to inspect each toner cartridge: 1. Do not turn...
User Guide
Page 211
... Print Test Page, and then follow the instructions on the printer control panel, select the Settings menu. 2. Try a different print driver Try a different print driver when printing from specific trays. 1. For a list of supported operating systems, go to www.hp.com/go /support. Select the following drivers from Postscript emulation needs, or for HP Color LaserJet Enterprise MFP 5800. Copy/Print or Print b. For a list of the following menus: a. Select Tray, and then select the tray to save the new settings. Select Done to adjust. 4. Download...
... Print Test Page, and then follow the instructions on the printer control panel, select the Settings menu. 2. Try a different print driver Try a different print driver when printing from specific trays. 1. For a list of supported operating systems, go to www.hp.com/go /support. Select the following drivers from Postscript emulation needs, or for HP Color LaserJet Enterprise MFP 5800. Copy/Print or Print b. For a list of the following menus: a. Select Tray, and then select the tray to save the new settings. Select Done to adjust. 4. Download...
User Guide
Page 279
...feeder jams 148, 149 locating 2 paper-feeding problems 142, 147 double-sided printing Mac 50 Windows 47 duplex printing Mac 50 duplex printing (double-sided) settings (Windows) 47 Windows 47 duplexer jams 148 duplexing manually (Mac) 50 manually (Windows) 47 E easy-access USB port locating 2 easy-access USB printing 58 edge-to-edge copying 208 electrical specifications 12 electronic hardware recycling 247, 249 Embedded Web Server changing network settings 132 changing printer name 133 opening 132 Embedded Web Server (EWS) assigning passwords 135 features 122 network connection 122 end-of-life...
...feeder jams 148, 149 locating 2 paper-feeding problems 142, 147 double-sided printing Mac 50 Windows 47 duplex printing Mac 50 duplex printing (double-sided) settings (Windows) 47 Windows 47 duplexer jams 148 duplexing manually (Mac) 50 manually (Windows) 47 E easy-access USB port locating 2 easy-access USB printing 58 edge-to-edge copying 208 electrical specifications 12 electronic hardware recycling 247, 249 Embedded Web Server changing network settings 132 changing printer name 133 opening 132 Embedded Web Server (EWS) assigning passwords 135 features 122 network connection 122 end-of-life...
User Guide
Page 281
... paper jams 550-sheet tray 148 document feeder 148, 149 duplexer 148 fuser 148, 181, 183 locations 148 output bin 148, 187, 188, 190 right door 178 Stapler stacker 188 Tray 1 148 Tray 2 148, 154 Tray 4 164, 171 paper pickup problems solving 142, 145 paper trays overview 14 part numbers 29 paper type selecting (Windows) 47 paper types selecting (Mac) 50 paper, ordering 29 part numbers accessories 29 replacement parts 31 supplies 29 toner cartridges 29 potential shock hazard 2 power consumption 12 power usage 137 print media loading in Tray...
... paper jams 550-sheet tray 148 document feeder 148, 149 duplexer 148 fuser 148, 181, 183 locations 148 output bin 148, 187, 188, 190 right door 178 Stapler stacker 188 Tray 1 148 Tray 2 148, 154 Tray 4 164, 171 paper pickup problems solving 142, 145 paper trays overview 14 part numbers 29 paper type selecting (Windows) 47 paper types selecting (Mac) 50 paper, ordering 29 part numbers accessories 29 replacement parts 31 supplies 29 toner cartridges 29 potential shock hazard 2 power consumption 12 power usage 137 print media loading in Tray...
User Guide
Page 282
... requirements HP Embedded Web Server 122 T Taiwan EMI statement 255, 259 TCP/IP manually configuring IPv4 parameters 133 manually configuring IPv6 parameters 134 technical support online 229, 245 toner cartridge low threshold settings 140 using when low 140 toner cartridges components 37 memory chips 229, 240 non-HP 229, 240 order numbers 37 part numbers 29 recycling 247, 248 replacing 37 See toner cartridges warranty 229, 239 toner collection unit replacing 41 touchscreen locating features 4 transparencies printing (Windows) 47 Tray 1 jams 148 loading envelopes 26 locating 2 paper...
... requirements HP Embedded Web Server 122 T Taiwan EMI statement 255, 259 TCP/IP manually configuring IPv4 parameters 133 manually configuring IPv6 parameters 134 technical support online 229, 245 toner cartridge low threshold settings 140 using when low 140 toner cartridges components 37 memory chips 229, 240 non-HP 229, 240 order numbers 37 part numbers 29 recycling 247, 248 replacing 37 See toner cartridges warranty 229, 239 toner collection unit replacing 41 touchscreen locating features 4 transparencies printing (Windows) 47 Tray 1 jams 148 loading envelopes 26 locating 2 paper...