User Guide
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... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Requirements for HP+ printers...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...10 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi...
... from the printer control panel ...5 Print reports from the printer control panel...6 Change printer settings...7 HP Smart (iOS, Android, and Windows 10)...7 The embedded web server (EWS) ...7 Find the default printer password or PIN ...7 Use the HP Smart app ...7 Use the HP printer software (Windows) ...8 Turn printer off ...8 2 Connect your printer...9 Requirements for HP+ printers...9 Connect to a Wi-Fi network ...9 Before you begin ...9 Connect to a Wi-Fi network using HP Smart ...10 Connect to a Wi-Fi network using HP printer software (Windows 10 Connect to a Wi-Fi network using Wi-Fi...
User Guide
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... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
... password...26 Use Web Services ...26 Remove Web Services using EWS ...26 7 Manage cartridges ...27 Dynamic security enabled printers...27 Things to note when using cartridges ...27 Check the estimated ink levels...28 Order ink supplies ...28 Replace the cartridges...29 HP Instant Ink (some printer models)...31 Use single-cartridge mode ...32 Cartridge warranty information ...32 8 Solve a problem ...33 Update the printer...33 HP Smart (iOS, Android, and Windows 10)...33 Download from the HP support website ...33 The embedded web server (EWS) ...33 Interpret error codes, lights...
User Guide
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... print issues (macOS)...49 Fix print quality issues...50 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
... print issues (macOS)...49 Fix print quality issues...50 Align and clean cartridges...51 The embedded web server (EWS) ...52 HP printer software (Windows)...52 Copy and scan issues...52 Network and connection issues...52 Fix network connection issues...53 Restore original factory defaults and settings ...53 Web Services issues ...54 Printer hardware issues ...54 Close cartridge access door...54 The printer shuts down unexpectedly...54 Resolve printer failure ...55 Printer maintenance ...55 Clean the scanner glass ...55 Clean the document feeder glass area (some printer models 55 HP support...
User Guide
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... Printer parts on your printer model, check the details of the appropriate control panel below. After setup, you set up using a USB connection. Also see Interpret error codes, lights, and icons. 2 Chapter 1 Get started To use all the available printer features, complete setup using a USB cable, if needed. Depending on the rear. Table 1-2 Printer rear view Feature Description 1 Power connection 2 USB port NOTE: HP+ printers will not work as lights and a display to indicate printer status and errors. Control panel Understand the control panel buttons, lights, and display icons...
... Printer parts on your printer model, check the details of the appropriate control panel below. After setup, you set up using a USB connection. Also see Interpret error codes, lights, and icons. 2 Chapter 1 Get started To use all the available printer features, complete setup using a USB cable, if needed. Depending on the rear. Table 1-2 Printer rear view Feature Description 1 Power connection 2 USB port NOTE: HP+ printers will not work as lights and a display to indicate printer status and errors. Control panel Understand the control panel buttons, lights, and display icons...
User Guide
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... of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and the estimated ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. Wi-Fi light: Indicates whether the printer is connected to confirm connection if you are doing Wi-Fi setup. ● If the light is in a warning or error state. 3 Information button: Print an information page. Check the page for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is amber...
... of copies, wireless status and signal strength, Wi-Fi Direct status, warnings or errors, and the estimated ink levels. 6 Ink Alert light: Indicates low ink or cartridge problems. 7 Color Copy button: Start color copying. Wi-Fi light: Indicates whether the printer is connected to confirm connection if you are doing Wi-Fi setup. ● If the light is in a warning or error state. 3 Information button: Print an information page. Check the page for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is amber...
User Guide
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... an error. Ink Level icons: Indicate the estimated ink levels of paper, paper jam, and so on the control panel. Perform common tasks from the printer control panel Perform common tasks using buttons on ). The left icon represents the color cartridge and the right icon represents the black cartridge. Table 1-5 Control panel display icons Icon Description Error Code/Number Counter ● Displays the letter E and a number when the printer is disabled by your network administrator. The maximum count is 9. ● Changes to use...
... an error. Ink Level icons: Indicate the estimated ink levels of paper, paper jam, and so on the control panel. Perform common tasks from the printer control panel Perform common tasks using buttons on ). The left icon represents the color cartridge and the right icon represents the black cartridge. Table 1-5 Control panel display icons Icon Description Error Code/Number Counter ● Displays the letter E and a number when the printer is disabled by your network administrator. The maximum count is 9. ● Changes to use...
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... connection. 6 Chapter 1 Get started Provides instructions to help you print, make sure paper is loaded in the input tray. and Cancel Depending on or set up Web Services, and also fix connection issues. Wi-Fi Network Test Report shows the diagnostics results for 3 seconds. Also contains the Wi-Fi Direct name and password. WPS Pin Code Page Press the Information button and the Wi-Fi button at the same time. Table 1-7 Print reports Printer report How to help you set...
... connection. 6 Chapter 1 Get started Provides instructions to help you print, make sure paper is loaded in the input tray. and Cancel Depending on or set up Web Services, and also fix connection issues. Wi-Fi Network Test Report shows the diagnostics results for 3 seconds. Also contains the Wi-Fi Direct name and password. WPS Pin Code Page Press the Information button and the Wi-Fi button at the same time. Table 1-7 Print reports Printer report How to help you set...
User Guide
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.... Change printer settings 7 Select your printer. ● Print and scan documents and photos. ● Share documents through email and other applications. Open the EWS. Change printer settings You can help you perform different printer tasks from the left menu. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select the desired option and make the necessary changes. If prompted, create or sign in the embedded web server (EWS), enter your printer image to access the printer settings. 3. Search for a password, enter...
.... Change printer settings 7 Select your printer. ● Print and scan documents and photos. ● Share documents through email and other applications. Open the EWS. Change printer settings You can help you perform different printer tasks from the left menu. 3. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Select the desired option and make the necessary changes. If prompted, create or sign in the embedded web server (EWS), enter your printer image to access the printer settings. 3. Search for a password, enter...
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... setup mode. If non-Original HP supplies or refilled cartridges are cartridges manufactured and sold by HP in order to deliver HP+ specific app features and firmware updates. Have an HP account Create or sign into an HP account to the Internet. If not, reset the printer network settings. Connect your Wi-Fi network. During setup, you must connect the printer to turn it on. Press the Wi-Fi button to the Internet using a USB cable connection...
... setup mode. If non-Original HP supplies or refilled cartridges are cartridges manufactured and sold by HP in order to deliver HP+ specific app features and firmware updates. Have an HP account Create or sign into an HP account to the Internet. If not, reset the printer network settings. Connect your Wi-Fi network. During setup, you must connect the printer to turn it on. Press the Wi-Fi button to the Internet using a USB cable connection...
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... b/g/n network that includes a wireless router or access point. Make sure the printer is connected successfully, the Wi-Fi light stops blinking and remains lit. Make sure your printer See Reset printer network settings from the control panel. 4. Select the option to add printer, and then follow the onscreen instructions to your permission. If prompted, create or sign in Wi-Fi setup mode. ● The Wi-Fi password prevents other people from connecting to an HP...
... b/g/n network that includes a wireless router or access point. Make sure the printer is connected successfully, the Wi-Fi light stops blinking and remains lit. Make sure your printer See Reset printer network settings from the control panel. 4. Select the option to add printer, and then follow the onscreen instructions to your permission. If prompted, create or sign in Wi-Fi setup mode. ● The Wi-Fi password prevents other people from connecting to an HP...
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... network using Wi-Fi Protected Setup (WPS) 11 Press the WPS button on Wi-Fi Direct. Click Device Setup & Software. 3. Change Wi-Fi settings from each other. 2. Select Reconfigure Wireless Settings and follow the onscreen instructions. Open the software. Connect to start WPS. 3. Click Connect a new device. 4. Click the Network tab. 3. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. NOTE: After connecting the printer wirelessly, visit 123.hp.com to an existing network. See Access and use...
... network using Wi-Fi Protected Setup (WPS) 11 Press the WPS button on Wi-Fi Direct. Click Device Setup & Software. 3. Change Wi-Fi settings from each other. 2. Select Reconfigure Wireless Settings and follow the onscreen instructions. Open the software. Connect to start WPS. 3. Click Connect a new device. 4. Click the Network tab. 3. Select Manual Setup, select the wireless option, and then follow the onscreen instructions. NOTE: After connecting the printer wirelessly, visit 123.hp.com to an existing network. See Access and use...
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... or mobile device has HP software or a compatible software installed. ● The Wi-Fi Direct name and password can connect to the printer using Wi-Fi Direct connection. NOTE: HP+ printers will not work as expected if you set up using a USB cable. 2. Open HP software on your printer Wi-Fi Direct was previously turned off, press the Wi-Fi button button for 3 seconds. Change from USB to Wi-Fi connection Unplug the USB cable from the printer control panel. ● Wi...
... or mobile device has HP software or a compatible software installed. ● The Wi-Fi Direct name and password can connect to the printer using Wi-Fi Direct connection. NOTE: HP+ printers will not work as expected if you set up using a USB cable. 2. Open HP software on your printer Wi-Fi Direct was previously turned off, press the Wi-Fi button button for 3 seconds. Change from USB to Wi-Fi connection Unplug the USB cable from the printer control panel. ● Wi...
User Guide
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... copy options or tiles. 4. You can use the HP Smart app to scan a printed document or photo with the device camera. Scan using HP printer software (Windows) Make sure you begin, see Copy and scan issues. Open the HP software on your subject, and then tap the round button at the bottom of the screen to take a picture. 6. Make sure your printer is available in the input tray. 2. Select one of copies, press the button multiple times quickly. Change any settings. 5. Make other necessary changes...
... copy options or tiles. 4. You can use the HP Smart app to scan a printed document or photo with the device camera. Scan using HP printer software (Windows) Make sure you begin, see Copy and scan issues. Open the HP software on your subject, and then tap the round button at the bottom of the screen to take a picture. 6. Make sure your printer is available in the input tray. 2. Select one of copies, press the button multiple times quickly. Change any settings. 5. Make other necessary changes...
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... part of the image. ● Place the original print-side down on your country/region. 4. Attach an existing file to fax or scan a new file using HP software. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the scanner lid clean. Review the details and send the fax when ready. Select the Mobile Fax tile. Tips for successful scanning...
... part of the image. ● Place the original print-side down on your country/region. 4. Attach an existing file to fax or scan a new file using HP software. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the scanner lid clean. Review the details and send the fax when ready. Select the Mobile Fax tile. Tips for successful scanning...
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... install a new cartridge, the printhead alignment page prints automatically. Check the cartridge installation label. 28 Chapter 7 Manage cartridges Wait until all sounds of the printer image. ● From the Windows Start menu, open the HP printer software, and then click the Estimated Levels tab. While moving the printer, follow these guidelines to scan the page. If a cartridge is sufficient ink. This aligns the printheads for any reason, try to make sure there is left in printhead servicing...
... install a new cartridge, the printhead alignment page prints automatically. Check the cartridge installation label. 28 Chapter 7 Manage cartridges Wait until all sounds of the printer image. ● From the Windows Start menu, open the HP printer software, and then click the Estimated Levels tab. While moving the printer, follow these guidelines to scan the page. If a cartridge is sufficient ink. This aligns the printheads for any reason, try to make sure there is left in printhead servicing...
User Guide
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...; Printer control panel: See Interpret error codes, lights, and icons. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help using one of the support services. Solve a problem 33 8 Solve a problem Solve common printer problems. You can update the printer or change the settings from EWS for additional assistance. To update the printer manually, follow the onscreen instructions. Select Firmware Updates and follow the instructions in to an HP account. 2. Select Advanced Settings. This opens the printer home page...
...; Printer control panel: See Interpret error codes, lights, and icons. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help using one of the support services. Solve a problem 33 8 Solve a problem Solve common printer problems. You can update the printer or change the settings from EWS for additional assistance. To update the printer manually, follow the onscreen instructions. Select Firmware Updates and follow the instructions in to an HP account. 2. Select Advanced Settings. This opens the printer home page...
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... the page you want to match the paper loaded in HP software and resolve it by the blinking Ink Level icon. 1. Open the EWS. To change the paper size settings in your application to print, or change the paper size, see Change the paper settings. 3. Error codes When the control panel display shows a letter E, the printer is in an error state. See Access and use the EWS. 2. The left menu, click Printer Updates, and then select Firmware Updates. 4. NOTE: When all control panel lights on...
... the page you want to match the paper loaded in HP software and resolve it by the blinking Ink Level icon. 1. Open the EWS. To change the paper size settings in your application to print, or change the paper size, see Change the paper settings. 3. Error codes When the control panel display shows a letter E, the printer is in an error state. See Access and use the EWS. 2. The left menu, click Printer Updates, and then select Firmware Updates. 4. NOTE: When all control panel lights on...
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... working. 3. If you are installed, HP+ printers will not operate as the default printer. The default printer has a check mark in order: 1. On the Printer menu, make sure you pull the plug or turn the printer off the printer when not in use). Original HP cartridges are no check marks next to print again. 4. Windows 10: From the Windows Start menu, select Windows System from the Internet (for your printer and select See what's printing to the printer with a wireless connection, confirm...
... working. 3. If you are installed, HP+ printers will not operate as the default printer. The default printer has a check mark in order: 1. On the Printer menu, make sure you pull the plug or turn the printer off the printer when not in use). Original HP cartridges are no check marks next to print again. 4. Windows 10: From the Windows Start menu, select Windows System from the Internet (for your printer and select See what's printing to the printer with a wireless connection, confirm...
User Guide
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... programs) are not affecting the printer connection to assist in diagnosing network connection issues. Fix network connection issues 53 Open the cartridge access door. 2. Click Restore Defaults, and then select the option to 20 seconds. Restore printer factory defaults or network settings from the control panel Press the Cancel button and the Wi-Fi button at the same time for 3 seconds. Fix network connection issues Choose one of the following troubleshooting options: ● Print and check the wireless network test report and network configuration page to your printer...
... programs) are not affecting the printer connection to assist in diagnosing network connection issues. Fix network connection issues 53 Open the cartridge access door. 2. Click Restore Defaults, and then select the option to 20 seconds. Restore printer factory defaults or network settings from the control panel Press the Cancel button and the Wi-Fi button at the same time for 3 seconds. Fix network connection issues Choose one of the following troubleshooting options: ● Print and check the wireless network test report and network configuration page to your printer...
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... power cord of inactivity to help reduce energy use Web Services. Web Services issues If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using a wireless connection, make sure the proxy settings you are entering are valid: - For more information, see Network and connection issues. ● If your firewall. If these settings in either the printer control panel or the embedded web server (EWS). Close cartridge access door Cartridge access door must update...
... power cord of inactivity to help reduce energy use Web Services. Web Services issues If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using a wireless connection, make sure the proxy settings you are entering are valid: - For more information, see Network and connection issues. ● If your firewall. If these settings in either the printer control panel or the embedded web server (EWS). Close cartridge access door Cartridge access door must update...