HP ENVY PC 13-ba1000 Support and Manuals
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Maintenance and Service Guide - Page 2
... hardware, drivers, software or BIOS update to the refund policy of the HP End User License Agreement (EULA). Then select User Manuals. Intel, Celeron, Core, Pentium, Thunderbolt, and XMM are trademarks or registered trademarks of Windows. Bluetooth is always enabled. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to...
Maintenance and Service Guide - Page 9
...Table 1-1 Product components and their descriptions
Category
Description
Product Name
HP ENVY 13 Laptop PC
HP model numbers:13-ba0xxx, 13t-ba000
Processors
Intel® i5-1021 0U (1.6 ...PSR 2
Memory
Two SODIMM slots, nonaccessible/nonupgradeable
DDR4-3200 and DDR4-2666 dual-channel support
Supports up to 16 GB maximum system memory in the following configurations:
● 16 GB 2666 DDR4 1....
Maintenance and Service Guide - Page 77
....
The HP Customer Support -
The BIOS searches three places for the diagnostic tools, in . For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use HP PC Hardware Diagnostics UEFI to scan the Failure ID
code that requires hardware replacement, a 24-digit Failure ID code is generated. BIOS 3. Downloading the latest HP PC Hardware...
Maintenance and Service Guide - Page 78
... HP PC Hardware Diagnostics setting in the
search box that you might have to select and download the specific UEFI
Diagnostics version for the product. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to http://www.hp.com/support. 2. Select Download Remote Diagnostics, and then select Run. Select Get software and drivers...
Maintenance and Service Guide - Page 82
... slightly. Table 8-3 Hard drive specifications (continued)
500 GB*
750 GB*
Disk rotational speed
5400 rpm
5400 rpm
Operating temperature
0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F)
*Size refers to hard drive storage capacity. Contact support for details.
74 Chapter 8 Specifications NOTE: Certain restrictions and...
Maintenance and Service Guide - Page 88
... 16
Remote HP PC Hardware Diagnostics UEFI settings customizing 70 using 70
removal/replacement procedures 37
restoring 64 right side components 5 rubber feet
removal 38 spare part number 38
S security, product description 3 serial number, computer 15 service labels, locating 15 serviceability, product description 3 slots
microSD memory card reader 5 software
locating 4 software installed
locating...
User Guide - Page 9
... your computer and information ...42 Using passwords ...42 Setting Windows passwords ...42 Setting Setup Utility (BIOS) passwords 43 Using Windows Hello (select products only) ...44 Using internet security software ...44 Using antivirus software ...44 Using firewall software ...44 Installing software updates ...45 Using HP Device as a Service (select products only 45 Securing your wireless...
User Guide - Page 28
... to the illustration that you might be in this information before you troubleshoot system problems or travel internationally with the computer. Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period
Table 2-11 Service label components Component (1) HP product name (2) Product ID
16 Chapter 2 Getting to know your...
User Guide - Page 30
...one or more of individual devices. Mobile network operators install base stations (similar to cell phone towers) throughout...travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area ...helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use ...
User Guide - Page 47
... device or expansion product. The battery[ies] in this product cannot be replaced, contact support. If HP Battery Check indicates that your warranty coverage. Connect the AC adapter to the computer and to external power, see the Setup Instructions poster provided in the computer box. Select Troubleshooting and fixes, and then in the Diagnostics section, select...
User Guide - Page 50
... Update
settings. 2. Select Check for updates and messages. 3. Select your computer Type windows update settings in the taskbar search box, and then select the HP Support Assistant app.
‒ or - NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the on -screen instructions. Follow the on -screen
instructions. Identifying HP...
User Guide - Page 55
Setting Setup Utility (BIOS) passwords
Table 8-2 Types of BIOS passwords and their functions
Password
Function
Administrator password
● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you must then press enter. To set... choice, you cannot access Setup Utility (BIOS). Using passwords 43 Errors can prevent the computer from...
User Guide - Page 57
... and install the software, which may not prevent the computer from the system is installed on a system, all data sent to correct security problems and ...Service (select products only)
HP DaaS is blocked. Using HP Device as a deterrent, but it is installed on -screen
instructions. Installing software updates 45 To view or change the settings: 1. To schedule a time for installing updates...
User Guide - Page 59
...in an optional docking device, or connected to install the update. To check for later BIOS versions, see Downloading a BIOS update on -screen instructions. 4. Downloading a BIOS update
IMPORTANT: To reduce the risk of the date, name, or other identifier. or - b. Updating Setup Utility (BIOS) 47 If no instructions appear, follow these instructions: ● Do not disconnect power from your...
User Guide - Page 78
...updating programs and drivers 38 USB port with HP Sleep and Charge,
identifying 4 USB port, identifying 5 USB Type-C port with HP Sleep and
Charge, identifying 5 USB Type-C port, connecting 24, 25 USB Type-C Thunderbolt port with HP
Sleep and Charge, identifying 5 using passwords... cable, installing 45 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 43 shipping...
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