User Guide
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... printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ......86 Printer hardware issues ...88 HP support ...90 Appendix A Technical information ...92 Hewlett-Packard Company notices ...93 Specifications ...94 Environmental product ...
... printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ......86 Printer hardware issues ...88 HP support ...90 Appendix A Technical information ...92 Hewlett-Packard Company notices ...93 Specifications ...94 Environmental product ...
User Guide
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Check cartridge access door ...113 Paper size mismatch ...114 Ink cartridge carriage stalled ...115 Paper jam or tray problem ...116 Out of paper ...117 Document failed to print ...118 Printer failure ...119 Door open ...120 Ink cartridge failure ...121 Counterfeit Cartridge Advisory ...122 Incompatible ink cartridges ...123 Paper too short ...124 Paper too long to auto-duplex ...125 Incompatible HP Instant Ink Cartridge ...126 Used HP Instant Ink Cartridge ...127 Please Connect Printer to HP Connected ...128 Cannot Print ...129 HP Protected Cartridge Installed ...130 Index ...131 ENWW v
Check cartridge access door ...113 Paper size mismatch ...114 Ink cartridge carriage stalled ...115 Paper jam or tray problem ...116 Out of paper ...117 Document failed to print ...118 Printer failure ...119 Door open ...120 Ink cartridge failure ...121 Counterfeit Cartridge Advisory ...122 Incompatible ink cartridges ...123 Paper too short ...124 Paper too long to auto-duplex ...125 Incompatible HP Instant Ink Cartridge ...126 Used HP Instant Ink Cartridge ...127 Please Connect Printer to HP Connected ...128 Cannot Print ...129 HP Protected Cartridge Installed ...130 Index ...131 ENWW v
User Guide
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...ColorLok logo for printing and copying of weights and sizes from major paper manufacturers. HP recommends plain papers with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for selecting and using paper For the best results, observe the following guidelines. ● Load... stretches easily ◦ Media that is loaded correctly. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: ◦ Multipart forms ◦ Media that contains staples or clips ENWW...
...ColorLok logo for printing and copying of weights and sizes from major paper manufacturers. HP recommends plain papers with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for selecting and using paper For the best results, observe the following guidelines. ● Load... stretches easily ◦ Media that is loaded correctly. ● Do not overload the tray. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray: ◦ Multipart forms ◦ Media that contains staples or clips ENWW...
User Guide
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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support ENWW 67
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support ENWW 67
User Guide
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... in several locations inside the printer. To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the paper path cover and remove the cover. 68 Chapter 8 Solve a problem ENWW Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues...
... in several locations inside the printer. To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the paper path cover and remove the cover. 68 Chapter 8 Solve a problem ENWW Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues...
User Guide
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... printer, grasp it with both hands and pull it from the printer, more paper jams are likely to occur. If you . b. Move the carriage to the print carriage. a. CAUTION: If the paper tears when you are removing it towards you do the same as in the...far right of paper from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. Reinsert the paper path cover until it from the printer, more paper jams are likely to occur. b. ENWW Jams and paper-feed issues 69 Locate any jammed paper inside the ...
... printer, grasp it with both hands and pull it from the printer, more paper jams are likely to occur. If you . b. Move the carriage to the print carriage. a. CAUTION: If the paper tears when you are removing it towards you do the same as in the...far right of paper from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. Reinsert the paper path cover until it from the printer, more paper jams are likely to occur. b. ENWW Jams and paper-feed issues 69 Locate any jammed paper inside the ...
User Guide
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... check the rollers and wheels for torn pieces of the printer. Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard. c. CAUTION: If the paper tears when you . Push the paper tray back in the printer where the input tray was. If the problem is blocking ... turn the printer on its side to extend it from the printer, more paper jams are removing it . Close the ink cartridge access door. 6. d. a. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it does not move easily, get step-by-...
... check the rollers and wheels for torn pieces of the printer. Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard. c. CAUTION: If the paper tears when you . Push the paper tray back in the printer where the input tray was. If the problem is blocking ... turn the printer on its side to extend it from the printer, more paper jams are removing it . Close the ink cartridge access door. 6. d. a. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it does not move easily, get step-by-...
User Guide
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... paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the Home screen. Make sure the paper- width guides do not print highly saturated images on light weight paper. ● Use paper types that the trays are loaded correctly and are not too full. Solve paper-...● Do not use paper that is about to run out of paper, allow the printer to fit snugly against all paper. For more information, see Paper basics on page 10. ● Ensure that are you having? ● Paper is printing. NOTE: The HP online troubleshooting wizards may not...
... paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the Home screen. Make sure the paper- width guides do not print highly saturated images on light weight paper. ● Use paper types that the trays are loaded correctly and are not too full. Solve paper-...● Do not use paper that is about to run out of paper, allow the printer to fit snugly against all paper. For more information, see Paper basics on page 10. ● Ensure that are you having? ● Paper is printing. NOTE: The HP online troubleshooting wizards may not...
User Guide
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... low on ink ● Ink cartridge problem ● Check cartridge access door ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink... cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP ...
... low on ink ● Ink cartridge problem ● Check cartridge access door ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ● Ink... cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP ...
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To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 68. ENWW Ink cartridge carriage stalled 115 Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).
To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 68. ENWW Ink cartridge carriage stalled 115 Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).
User Guide
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... about how to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is clean. ● Make sure that the printer is not wrinkled, folded, or damaged. Paper jam or tray problem Paper has become jammed in the printer. For instructions... on page 10. For more information, see Jams and paperfeed issues on page 7. ● Make sure that the trays are loaded correctly...
... about how to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is clean. ● Make sure that the printer is not wrinkled, folded, or damaged. Paper jam or tray problem Paper has become jammed in the printer. For instructions... on page 10. For more information, see Jams and paperfeed issues on page 7. ● Make sure that the trays are loaded correctly...
User Guide
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...environment Environmental product stewardship program 96 environmental specifications 94 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 64 I ink cartridges 4 IP settings 63 J jams clear 68 paper to avoid 9 L lights, control panel 5 M media duplexing 25 multi-feeds, troubleshoot 72 N...IP settings 63 settings, change 63 wireless communication setup 58 O OS X HP Utility 64 output tray locating 3 P paper clear jams 68 HP, order 8 selecting 9 skewed pages 72 troubleshoot feeding 71 paper-feed problems, troubleshoot 71 power troubleshoot 88 power input, locating 4 print double...
...environment Environmental product stewardship program 96 environmental specifications 94 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 64 I ink cartridges 4 IP settings 63 J jams clear 68 paper to avoid 9 L lights, control panel 5 M media duplexing 25 multi-feeds, troubleshoot 72 N...IP settings 63 settings, change 63 wireless communication setup 58 O OS X HP Utility 64 output tray locating 3 P paper clear jams 68 HP, order 8 selecting 9 skewed pages 72 troubleshoot feeding 71 paper-feed problems, troubleshoot 71 power troubleshoot 88 power input, locating 4 print double...
User Guide
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system requirements 94 T technical information copy specifications 95 environmental specifications 94 print specifications 94 scan specifications 94 system requirements 94 trays clear paper jams 68 locating 3 paper-width guides illustration 3 troubleshoot feeding 71 troubleshoot multiple pages are picked 72 paper not picked up from tray 71 paper-feed problems 71 power 88 print 88 skewed pages 72 two-sided printing 25 U USB connection port, locating 3, 4 W warranty 91 Webscan 44 websites accessibility information 20 wireless communication regulatory information 105 set up 58 132 Index ENWW
system requirements 94 T technical information copy specifications 95 environmental specifications 94 print specifications 94 scan specifications 94 system requirements 94 trays clear paper jams 68 locating 3 paper-width guides illustration 3 troubleshoot feeding 71 troubleshoot multiple pages are picked 72 paper not picked up from tray 71 paper-feed problems 71 power 88 print 88 skewed pages 72 two-sided printing 25 U USB connection port, locating 3, 4 W warranty 91 Webscan 44 websites accessibility information 20 wireless communication regulatory information 105 set up 58 132 Index ENWW