Getting Started Guide
Page 3
... Start, click Control Panel, and then click Printers and Faxes. If your printer is set as your computer. 2. Do not connect the USB cable until you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you want to select it . Mac Check your printer has a check mark in the U.S. In System Preferences, click Printers & Scanners (Print & Scan in and turn on . Press and hold the Control key as Default Printer...
... Start, click Control Panel, and then click Printers and Faxes. If your printer is set as your computer. 2. Do not connect the USB cable until you click the list at www.hp.com/go/tools to download free diagnostic utilities (tools) that you want to select it . Mac Check your printer has a check mark in the U.S. In System Preferences, click Printers & Scanners (Print & Scan in and turn on . Press and hold the Control key as Default Printer...
Getting Started Guide
Page 4
... disable your printer control panel, touch (Wireless). 2. Sometimes, turning off the router and the printer, and then turn them back on helps resolve network communication issues. Note: If you are using a computer running Windows, you prepare your wireless network, set up -to-date information about wireless printing, as well as firewalls, can use the Print and Scan Doctor tool, which your printer is connected to your printer. 1. Check the top of the wireless network. From the Current Configuration...
... disable your printer control panel, touch (Wireless). 2. Sometimes, turning off the router and the printer, and then turn them back on helps resolve network communication issues. Note: If you are using a computer running Windows, you prepare your wireless network, set up -to-date information about wireless printing, as well as firewalls, can use the Print and Scan Doctor tool, which your printer is connected to your printer. 1. Check the top of the wireless network. From the Current Configuration...
Getting Started Guide
Page 5
... a new wireless network or hotspot. Windows 1. If Status is designed for more information, see the documentation provided with AirPrint This printer is Apple AirPrint™-enabled. Visit the HP Wireless Printing Center at www.hp.com/go/wirelessprinting for use the printer. Select Printer Setup & Software. 4. Select Convert a USB connected printer to wireless for this allows anyone may access and use in open environments (e.g., in "Automatic" mode by default, without an administrator password; Mac Use HP Utility in Applications/Hewlett-Packard to change...
... a new wireless network or hotspot. Windows 1. If Status is designed for more information, see the documentation provided with AirPrint This printer is Apple AirPrint™-enabled. Visit the HP Wireless Printing Center at www.hp.com/go/wirelessprinting for use the printer. Select Printer Setup & Software. 4. Select Convert a USB connected printer to wireless for this allows anyone may access and use in open environments (e.g., in "Automatic" mode by default, without an administrator password; Mac Use HP Utility in Applications/Hewlett-Packard to change...
Getting Started Guide
Page 6
... or limitations; For software products, HP's limited warranty applies only to a failure to setup, installation, assembly and connectivity. HP's limited warranty covers only those that it has functionality at HP's option. 6. Improper maintenance or modification; Software, media, parts, or supplies not provided or supported by HP. Operation outside of a consumer (e.g., the United Kingdom); d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect...
... or limitations; For software products, HP's limited warranty applies only to a failure to setup, installation, assembly and connectivity. HP's limited warranty covers only those that it has functionality at HP's option. 6. Improper maintenance or modification; Software, media, parts, or supplies not provided or supported by HP. Operation outside of a consumer (e.g., the United Kingdom); d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect...
User Guide
Page 4
... ...55 Tips for working with cartridges ...56 7 Connect Your Printer ...57 Set up the printer for wireless communication 58 Connect wirelessly to the printer without a router 60 Change network settings ...63 Advanced printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical...
... ...55 Tips for working with cartridges ...56 7 Connect Your Printer ...57 Set up the printer for wireless communication 58 Connect wirelessly to the printer without a router 60 Change network settings ...63 Advanced printer management tools (for networked printers 64 Tips for setting up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical...
User Guide
Page 12
... check wireless status and change preferences and use tools to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW Ink icon: Shows estimated ink levels by cartridge. You do not need to perform maintenance functions. Setup : Opens the Setup menu where you can change wireless settings. You can view How To videos, printer feature information, and tips. Displays a warning symbol if the ink level is less than the minimum expected ink level. Help : Opens...
... check wireless status and change preferences and use tools to replace cartridges until the print quality becomes unacceptable. 6 Chapter 2 Get started ENWW Ink icon: Shows estimated ink levels by cartridge. You do not need to perform maintenance functions. Setup : Opens the Setup menu where you can change wireless settings. You can view How To videos, printer feature information, and tips. Displays a warning symbol if the ink level is less than the minimum expected ink level. Help : Opens...
User Guide
Page 35
... HP cartridges. Use clean and flat paper of paper is loaded at a time. ● Adjust the paper-width guides in the printer software. Make sure the paperwidth guides do one of paper loaded in the paper tray. Access the Advanced Options dialog box by clicking the Advanced button on the app bar, and then click the icon with HP printers to help you want to print a black and white document using black ink only, click the Advanced button. Original HP cartridges are designed for and tested...
... HP cartridges. Use clean and flat paper of paper is loaded at a time. ● Adjust the paper-width guides in the printer software. Make sure the paperwidth guides do one of paper loaded in the paper tray. Access the Advanced Options dialog box by clicking the Advanced button on the app bar, and then click the icon with HP printers to help you want to print a black and white document using black ink only, click the Advanced button. Original HP cartridges are designed for and tested...
User Guide
Page 39
.... When the printer is connected to set up Web Services. For more information, see Open the embedded Web server on -screen instructions to the server, the printer prints an information page. Repeat the instructions from step 1 to accept the terms of the following methods. ENWW Set up Web Services using wireless connection. To set up Web Services, use and enable Web Services. 4. From the printer control panel display, touch HP Printables. 2. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install printer updates. If...
.... When the printer is connected to set up Web Services. For more information, see Open the embedded Web server on -screen instructions to the server, the printer prints an information page. Repeat the instructions from step 1 to accept the terms of the following methods. ENWW Set up Web Services using wireless connection. To set up Web Services, use and enable Web Services. 4. From the printer control panel display, touch HP Printables. 2. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install printer updates. If...
User Guide
Page 40
..., the printer will have the details, contact your network uses proxy settings, follow the on the information page to accept the terms of use. 5. If you do not have to repeat the instructions from step 1 to set up the network. 6. NOTE: If prompted for and install printer updates. NOTE: If a printer update is connected to check for proxy settings and if your network administrator or the person who set up Web Services.
..., the printer will have the details, contact your network uses proxy settings, follow the on the information page to accept the terms of use. 5. If you do not have to repeat the instructions from step 1 to set up the network. 6. NOTE: If prompted for and install printer updates. NOTE: If a printer update is connected to check for proxy settings and if your network administrator or the person who set up Web Services.
User Guide
Page 41
... check the print status on the original fonts and layout options used. ● Free product updates are multiple email addresses included in the software program that allows you to print to the printer for an account on . You can send an email. Just send your documents and photos to the email address assigned to your document to your HP ePrint-enabled printer anywhere you enable Web Services. You will be prompted to an active network providing Internet access. ● Web Services is received...
... check the print status on the original fonts and layout options used. ● Free product updates are multiple email addresses included in the software program that allows you to print to the printer for an account on . You can send an email. Just send your documents and photos to the email address assigned to your document to your HP ePrint-enabled printer anywhere you enable Web Services. You will be prompted to an active network providing Internet access. ● Web Services is received...
User Guide
Page 49
... these instructions if the feature has been disabled, and you wish to enable it again. 1. Open HP Utility. 2. Under Scan Settings, click Scan to Computer. 3. To enable the scan to a computer feature (Windows) The scan to a computer feature is enabled, you have installed the HP printer software. ● Scan to a computer ● Scan using Webscan ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan to a computer Before scanning to a computer, make sure you can scan documents, photos, and other paper types, and save...
... these instructions if the feature has been disabled, and you wish to enable it again. 1. Open HP Utility. 2. Under Scan Settings, click Scan to Computer. 3. To enable the scan to a computer feature (Windows) The scan to a computer feature is enabled, you have installed the HP printer software. ● Scan to a computer ● Scan using Webscan ● Change scan settings (Windows) ● Create a new scan shortcut (Windows) Scan to a computer Before scanning to a computer, make sure you can scan documents, photos, and other paper types, and save...
User Guide
Page 50
... want . 5. Open HP Scan. Scan using Webscan Webscan is off . You can make adjustments to the scanned image in lower left corner of scan you want to scan to a file (Windows) 1. To scan a document or photo to . 4. If Show Viewer After Scan is available even if you can enable this feature from HP printer software (OS X) 1. This feature is selected, you did not install the printer software on -screen instructions. For more information, see Change scan settings (Windows) on the...
... want . 5. Open HP Scan. Scan using Webscan Webscan is off . You can make adjustments to the scanned image in lower left corner of scan you want to scan to a file (Windows) 1. To scan a document or photo to . 4. If Show Viewer After Scan is available even if you can enable this feature from HP printer software (OS X) 1. This feature is selected, you did not install the printer software on -screen instructions. For more information, see Change scan settings (Windows) on the...
User Guide
Page 51
... the HP Scan dialog. To enable Webscan 1. In the Security section, click Administrator Settings. 4. To scan using drop-down arrow in lower left corner of the scan settings either for each section at the left column summarizes the current settings for a singular use or save the changes to use permanently. Open the embedded web server. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for the printer...
... the HP Scan dialog. To enable Webscan 1. In the Security section, click Administrator Settings. 4. To scan using drop-down arrow in lower left corner of the scan settings either for each section at the left column summarizes the current settings for a singular use or save the changes to use permanently. Open the embedded web server. These settings include options such as page size and orientation, scan resolution, contrast, and the folder location for the printer...
User Guide
Page 67
... computer. Use the process you have turned on Wi-Fi Direct on the printer). If the printer has been installed and connected to your computer does not support Wi-Fi, you have turned on Wi-Fi Direct on -screen instructions. 5. c. When the Connection Options software screen appears, select Wireless. Select your printer. For more information, see the documentation provided by Apple. Print your document. Follow the on the printer. 2. HP ENVY-5540 (where...
... computer. Use the process you have turned on Wi-Fi Direct on the printer). If the printer has been installed and connected to your computer does not support Wi-Fi, you have turned on Wi-Fi Direct on -screen instructions. 5. c. When the Connection Options software screen appears, select Wireless. Select your printer. For more information, see the documentation provided by Apple. Print your document. Follow the on the printer. 2. HP ENVY-5540 (where...
User Guide
Page 81
... page not printing (unable to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Use an HP online troubleshooting wizard. Check for error messages from the printer display and resolve them by -step instructions...
... page not printing (unable to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Use an HP online troubleshooting wizard. Check for error messages from the printer display and resolve them by -step instructions...
User Guide
Page 86
... Device Reports tab to open the printer software: ● Windows 8.1: Click the down on the printer display to access the printer toolbox. e. Recycle or discard the cartridge alignment sheet. Load Letter or A4 unused plain white paper into the paper tray. Review the blue, magenta, yellow, and black boxes on -screen instructions. 6. To align the cartridges from the printer software a. From the printer control panel display, touch Setup . To print a diagnostics page from the printer display a. c. d. Depending on your operating system, do one of the Start screen...
... Device Reports tab to open the printer software: ● Windows 8.1: Click the down on the printer display to access the printer toolbox. e. Recycle or discard the cartridge alignment sheet. Load Letter or A4 unused plain white paper into the paper tray. Review the blue, magenta, yellow, and black boxes on -screen instructions. 6. To align the cartridges from the printer software a. From the printer control panel display, touch Setup . To print a diagnostics page from the printer display a. c. d. Depending on your operating system, do one of the Start screen...
User Guide
Page 87
... unused plain white paper into the paper tray. From the printer control panel display, touch Setup . If cleaning the printhead does not solve the problem, contact HP support. Make sure you have selected the appropriate paper type and print quality in lower left corner of the color and black boxes. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the Start screen, and then select the printer name. ● Windows 8: Right...
... unused plain white paper into the paper tray. From the printer control panel display, touch Setup . If cleaning the printhead does not solve the problem, contact HP support. Make sure you have selected the appropriate paper type and print quality in lower left corner of the color and black boxes. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the Start screen, and then select the printer name. ● Windows 8: Right...
User Guide
Page 92
...? Fix wireless connection Choose one of the following troubleshooting options. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the Help for Wi-Fi Direct troubleshooting 1. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your network name (SSID) and wireless password. Read general instructions in all languages. and then touch Display Network Configuration or Print Wireless Test Report. From the Home screen, touch (Wireless) and then touch (Settings). 2. Touch Print Reports. Use an HP online...
...? Fix wireless connection Choose one of the following troubleshooting options. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the Help for Wi-Fi Direct troubleshooting 1. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your network name (SSID) and wireless password. Read general instructions in all languages. and then touch Display Network Configuration or Print Wireless Test Report. From the Home screen, touch (Wireless) and then touch (Settings). 2. Touch Print Reports. Use an HP online...
User Guide
Page 94
... help you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Insert the output tray back into the input tray. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in some languages. This website provides information and utilities that can extract it manually. 1. Go to a functioning power outlet. Remove...
... help you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Insert the output tray back into the input tray. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in some languages. This website provides information and utilities that can extract it manually. 1. Go to a functioning power outlet. Remove...
User Guide
Page 96
... HP ENVY 5540 series support website at no cost for in-warranty customers (HP agent-assisted support for out-of the printer) Register printer By taking just a few quick minutes to register, you need help with your printer: Drivers & downloads: Download software drivers and updates, as well as HP ENVY 5540) ● Product number (located inside the cartridge access door) ● Serial number (located on the printer, such as product manuals and documentation that came in and post your printer while installing the software...
... HP ENVY 5540 series support website at no cost for in-warranty customers (HP agent-assisted support for out-of the printer) Register printer By taking just a few quick minutes to register, you need help with your printer: Drivers & downloads: Download software drivers and updates, as well as HP ENVY 5540) ● Product number (located inside the cartridge access door) ● Serial number (located on the printer, such as product manuals and documentation that came in and post your printer while installing the software...