Getting Started Guide
Page 6
... a defect in Canada), may contain remanufactured parts, components, or materials equivalent to HP. 8. Limitations of a non-HP or refilled cartridge or an expired ink cartridge, HP will be interrupted or error free. 3. HP shall have been refilled, remanufactured, refurbished, misused, or tampered with such local law. HP products may : a. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR...
... a defect in Canada), may contain remanufactured parts, components, or materials equivalent to HP. 8. Limitations of a non-HP or refilled cartridge or an expired ink cartridge, HP will be interrupted or error free. 3. HP shall have been refilled, remanufactured, refurbished, misused, or tampered with such local law. HP products may : a. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR...
User Guide
Page 4
... up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical information ...92 Hewlett-Packard Company notices ...93 Specifications ...94 Environmental product...
... up and using a networked printer 66 8 Solve a problem ...67 Jams and paper-feed issues ...68 Ink cartridge issues ...73 Printing issues ...75 Copy issues ...84 Scan issues ...85 Network and connection issues ...86 Printer hardware issues ...88 HP support ...90 Appendix A Technical information ...92 Hewlett-Packard Company notices ...93 Specifications ...94 Environmental product...
User Guide
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Check cartridge access door ...113 Paper size mismatch ...114 Ink cartridge carriage stalled ...115 Paper jam or tray problem ...116 Out of paper ...117 Document failed to print ...118 Printer failure ...119 Door open ...120 Ink cartridge failure ...121 Counterfeit Cartridge Advisory ...122 Incompatible ink cartridges ...123 Paper too short ...124 Paper too long to auto-duplex ...125 Incompatible HP Instant Ink Cartridge ...126 Used HP Instant Ink Cartridge ...127 Please Connect Printer to HP Connected ...128 Cannot Print ...129 HP Protected Cartridge Installed ...130 Index ...131 ENWW v
Check cartridge access door ...113 Paper size mismatch ...114 Ink cartridge carriage stalled ...115 Paper jam or tray problem ...116 Out of paper ...117 Document failed to print ...118 Printer failure ...119 Door open ...120 Ink cartridge failure ...121 Counterfeit Cartridge Advisory ...122 Incompatible ink cartridges ...123 Paper too short ...124 Paper too long to auto-duplex ...125 Incompatible HP Instant Ink Cartridge ...126 Used HP Instant Ink Cartridge ...127 Please Connect Printer to HP Connected ...128 Cannot Print ...129 HP Protected Cartridge Installed ...130 Index ...131 ENWW v
User Guide
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Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5540 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Paper path cover Cartridge access area Ink cartridges On button (also referred to as the Power button) Control panel Output tray Automatic output tray extender (also referred to as the tray extender) Color graphics display (also referred to as the display) Photo tray Paper tray ENWW Printer parts 3
Printer parts Front view Figure 2-1 Front and top views of HP ENVY 5540 All-in-One series Feature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Description Lid Lid-backing Scanner glass Printer model name Cartridge access door Paper path cover Cartridge access area Ink cartridges On button (also referred to as the Power button) Control panel Output tray Automatic output tray extender (also referred to as the tray extender) Color graphics display (also referred to as the display) Photo tray Paper tray ENWW Printer parts 3
User Guide
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... paper. Everyday printing All the papers listed for everyday printing feature ColorLok Technology for optimum print quality. To order HP papers and other everyday documents. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with...
... paper. Everyday printing All the papers listed for everyday printing feature ColorLok Technology for optimum print quality. To order HP papers and other everyday documents. HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with...
User Guide
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... paper type and quality. ● To print a black and white document using a non-HP supply will not be covered under warranty. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to copying or scanning. ● You can print your document on both ...sides of the paper. 30 Chapter 3 Print ENWW NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or...
... paper type and quality. ● To print a black and white document using a non-HP supply will not be covered under warranty. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to copying or scanning. ● You can print your document on both ...sides of the paper. 30 Chapter 3 Print ENWW NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or...
User Guide
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Close the cartridge access door. Slide the new cartridge in the slot until it clicks. 4. c. b. ENWW Replace the cartridges 51 NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Remove plastic tape using the pull tab.
Close the cartridge access door. Slide the new cartridge in the slot until it clicks. 4. c. b. ENWW Replace the cartridges 51 NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Remove plastic tape using the pull tab.
User Guide
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... Settings to return to find the print cartridge reorder numbers 1. If prompted, choose your printer. To order original HP supplies for your country/region, and then follow the prompts to the Information and Support pane. NOTE: Ordering ink cartridges online is not available in the Applications ... do one of the following to www.hp.com/buy/supplies . To find the right cartridges for the HP ENVY 5540 series, go to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the hard disk. 2. Open HP Utility. In the printer software, click...
... Settings to return to find the print cartridge reorder numbers 1. If prompted, choose your printer. To order original HP supplies for your country/region, and then follow the prompts to the Information and Support pane. NOTE: Ordering ink cartridges online is not available in the Applications ... do one of the following to www.hp.com/buy/supplies . To find the right cartridges for the HP ENVY 5540 series, go to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the hard disk. 2. Open HP Utility. In the printer software, click...
User Guide
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... jobs from each ink cartridge. NOTE: When the HP ENVY 5540 series operates in single-cartridge mode, a message is removed from the ink cartridge carriage. Use single-cartridge mode Use the single-cartridge mode to exit single-cartridge mode. The singlecartridge mode is initiated when an ink cartridge is displayed on the printer display. Exit single-cartridge mode ● Install two ink cartridges in the printer...
... jobs from each ink cartridge. NOTE: When the HP ENVY 5540 series operates in single-cartridge mode, a message is removed from the ink cartridge carriage. Use single-cartridge mode Use the single-cartridge mode to exit single-cartridge mode. The singlecartridge mode is initiated when an ink cartridge is displayed on the printer display. Exit single-cartridge mode ● Install two ink cartridges in the printer...
User Guide
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..., in its designated HP printing device. Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in YYYY/MM format, may be found on the cartridge as the HP ink is covered as long as indicated: For a copy of warranty date has not been reached. This warranty does not cover HP ink cartridges that came with the...
..., in its designated HP printing device. Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in YYYY/MM format, may be found on the cartridge as the HP ink is covered as long as indicated: For a copy of warranty date has not been reached. This warranty does not cover HP ink cartridges that came with the...
User Guide
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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support ENWW 67
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support ENWW 67
User Guide
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...the printhead, clear paper jams as soon as possible. Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving... the Help for clearing the jam in the printer or in several locations inside the printer. a. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Check the paper path inside the printer; To...to turn the printer off. 2. Press the (Power button) to clear the jam. Open the ink cartridge access door. 3.
...the printhead, clear paper jams as soon as possible. Clear a paper jam Solve paper jam issues Use an HP online troubleshooting wizard. Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving... the Help for clearing the jam in the printer or in several locations inside the printer. a. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. Check the paper path inside the printer; To...to turn the printer off. 2. Press the (Power button) to clear the jam. Open the ink cartridge access door. 3.
User Guide
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... it does not move easily, get step-by-step instructions. 70 Chapter 8 Solve a problem ENWW Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard. a. e. If something is blocking the print carriage or it . If the problem is any jammed paper, reach into the gap, grasp the... tears when you do not remove all of the pieces of the printer. If there is still not resolved, check the tray area. Close the ink cartridge access door. 6.
... it does not move easily, get step-by-step instructions. 70 Chapter 8 Solve a problem ENWW Clear a print carriage jam Resolve a print carriage jam Use an HP online troubleshooting wizard. a. e. If something is blocking the print carriage or it . If the problem is any jammed paper, reach into the gap, grasp the... tears when you do not remove all of the pieces of the printer. If there is still not resolved, check the tray area. Close the ink cartridge access door. 6.
User Guide
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... the contacts in the product as soon as possible. ENWW Ink cartridge issues 73 On the inside of the ink or other debris elsewhere on the ink cartridge. Ink cartridge issues If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of the product longer than 30 minutes...
... the contacts in the product as soon as possible. ENWW Ink cartridge issues 73 On the inside of the ink or other debris elsewhere on the ink cartridge. Ink cartridge issues If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of the product longer than 30 minutes...
User Guide
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9. If you can remove it and use the single-cartridge mode to operate the HP ENVY 5540 series with only one cartridge. 74 Chapter 8 Solve a problem ENWW NOTE: If one ink cartridge is causing problems, you still receive the error message, turn the product off, and then on again. Close the access door, and check if the error message has gone away. 10.
9. If you can remove it and use the single-cartridge mode to operate the HP ENVY 5540 series with only one cartridge. 74 Chapter 8 Solve a problem ENWW NOTE: If one ink cartridge is causing problems, you still receive the error message, turn the product off, and then on again. Close the access door, and check if the error message has gone away. 10.
User Guide
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... lower left corner of the following to the plastic bag. In Printer Toolbox, click Align Ink Cartridges on ink. ENWW Printing issues 79 When you are low on page 7. To align the cartridges from curling. 5. If the ink cartridges are using original HP ink cartridges. 2. c. a. b. Make sure you have selected the appropriate paper type from the Media drop-down...
... lower left corner of the following to the plastic bag. In Printer Toolbox, click Align Ink Cartridges on ink. ENWW Printing issues 79 When you are low on page 7. To align the cartridges from curling. 5. If the ink cartridges are using original HP ink cartridges. 2. c. a. b. Make sure you have selected the appropriate paper type from the Media drop-down...
User Guide
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... on the Device Services tab. In the printer software, click Print & Scan and then click Maintain Your Printer to determine if the cartridges are using original HP cartridges. 2. Click Clean Ink Cartridges on ink. Load Letter or A4 unused plain white paper into the paper tray. From the printer control panel display, touch Setup . b. c. b. If cleaning...
... on the Device Services tab. In the printer software, click Print & Scan and then click Maintain Your Printer to determine if the cartridges are using original HP cartridges. 2. Click Clean Ink Cartridges on ink. Load Letter or A4 unused plain white paper into the paper tray. From the printer control panel display, touch Setup . b. c. b. If cleaning...
User Guide
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... application is connected firmly to www.hp.com/support . The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in the input tray when you align the ink cartridges, the alignment fails. ● If... the alignment process fails repeatedly, you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 88 ...
... application is connected firmly to www.hp.com/support . The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in the input tray when you align the ink cartridges, the alignment fails. ● If... the alignment process fails repeatedly, you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 88 ...
User Guide
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... end of product life. Environmental Protection Agency. A chemical information report for the recycling of charge. Instead, you recycle used print cartridges and ink cartridges free of waste electrical and electronic equipment. The HP Inkjet Supplies Recycling Program is available in our products as REACH (Regulation EC No 1907/2006 of waste equipment by the...
... end of product life. Environmental Protection Agency. A chemical information report for the recycling of charge. Instead, you recycle used print cartridges and ink cartridges free of waste electrical and electronic equipment. The HP Inkjet Supplies Recycling Program is available in our products as REACH (Regulation EC No 1907/2006 of waste equipment by the...
User Guide
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... paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink Cartridge ● Please Connect Printer to HP Connected ● Cannot Print ● HP Protected Cartridge Installed ENWW 109
... paper ● Document failed to print ● Printer failure ● Door open ● Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP Instant Ink Cartridge ● Used HP Instant Ink Cartridge ● Please Connect Printer to HP Connected ● Cannot Print ● HP Protected Cartridge Installed ENWW 109