User Guide
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...printer management tools (for networked printers 63 Tips for setting up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues... ...84 Printer hardware issues ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental product ...
...printer management tools (for networked printers 63 Tips for setting up and using a networked printer 65 8 Solve a problem ...66 Jams and paper-feed issues ...67 Ink cartridge issues ...72 Printing issues ...74 Copy issues ...82 Scan issues ...83 Network and connection issues... ...84 Printer hardware issues ...86 HP support ...88 Appendix A Technical information ...90 Hewlett-Packard Company notices ...91 Specifications ...92 Environmental product ...
User Guide
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...Paper jam or tray problem ...113 Out of paper ...114 Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP... Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ......
...Paper jam or tray problem ...113 Out of paper ...114 Document failed to print ...115 Printer failure ...116 Door open ...117 Ink cartridge failure ...118 Counterfeit Cartridge Advisory ...119 Incompatible ink cartridges ...120 Paper too short ...121 Paper too long to auto-duplex ...122 Incompatible HP... Instant Ink Cartridge 123 Used HP Instant Ink Cartridge ...124 Please Connect Printer to HP Connected 125 Cannot Print ...126 HP Protected Cartridge Installed ...127 Index ......
User Guide
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.... ● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, make sure the paper is loaded correctly. ● Do not overload the tray. ● To prevent jams, poor print quality, and other supplies, go to www.hp.com. Use HP paper for printing and copying of everyday...
.... ● Load only one type of paper at a time into the paper or photo tray. ● When loading the tray, make sure the paper is loaded correctly. ● Do not overload the tray. ● To prevent jams, poor print quality, and other supplies, go to www.hp.com. Use HP paper for printing and copying of everyday...
User Guide
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8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● HP support 66 Chapter 8 Solve a problem ENWW
User Guide
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... the printer off. 2. Clear a paper jam Solve paper jam issues. NOTE: The HP online troubleshooting wizards may not be available in the automatic document feeder and resolving issues with paper or the paper feed. Check the paper path inside the printer. Read general ...paper jam CAUTION: Avoid pulling jammed paper from the front of the paper path cover and remove the cover. Jams and paper-feed issues What do you want to clear the jam. Instead follow the steps below to do? Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in more jams...
... the printer off. 2. Clear a paper jam Solve paper jam issues. NOTE: The HP online troubleshooting wizards may not be available in the automatic document feeder and resolving issues with paper or the paper feed. Check the paper path inside the printer. Read general ...paper jam CAUTION: Avoid pulling jammed paper from the front of the paper path cover and remove the cover. Jams and paper-feed issues What do you want to clear the jam. Instead follow the steps below to do? Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in more jams...
User Guide
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... same as in the previous step to remove any jammed paper inside the printer, grasp it with both hands and pull it from the rollers, check the rollers and wheels for torn pieces of paper from the printer, more paper jams are likely to the print carriage. CAUTION: During ...the process, avoid touching the cable attached to occur. Locate any torn pieces of paper from the printer, more paper jams are likely to occur. b. a. If you ...
... same as in the previous step to remove any jammed paper inside the printer, grasp it with both hands and pull it from the rollers, check the rollers and wheels for torn pieces of paper from the printer, more paper jams are likely to the print carriage. CAUTION: During ...the process, avoid touching the cable attached to occur. Locate any torn pieces of paper from the printer, more paper jams are likely to occur. b. a. If you ...
User Guide
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... on . Check the gap in . 7. CAUTION: If the paper tears when you are likely to expose the bottom of paper that might be available in all languages. Clear a print carriage jam Resolve a print carriage jam. NOTE: The HP online troubleshooting wizards may not be remaining inside the printer. e. ...Carefully turn the printer on its side to occur. If you . d. ENWW Jams and paper-feed issues 69 Use an HP online troubleshooting wizard If something is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you do not remove all of the ...
... on . Check the gap in . 7. CAUTION: If the paper tears when you are likely to expose the bottom of paper that might be available in all languages. Clear a print carriage jam Resolve a print carriage jam. NOTE: The HP online troubleshooting wizards may not be remaining inside the printer. e. ...Carefully turn the printer on its side to occur. If you . d. ENWW Jams and paper-feed issues 69 Use an HP online troubleshooting wizard If something is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you do not remove all of the ...
User Guide
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... tray must be the same size and type. ● Adjust the paper-width guides in the input tray to avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from inside the input tray. ● If you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or...
... tray must be the same size and type. ● Adjust the paper-width guides in the input tray to avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from inside the input tray. ● If you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or...
User Guide
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ENWW Jams and paper-feed issues 71 For more information, see Load media on page 11. Fan the paper before loading. ◦ Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are aligned correctly. ◦ Load paper into the printer ... up ◦ Make sure the paper-width guides are skewing ◦ Make sure the paper loaded in the opposite direction of the curl. ● Pages are set to the paper-width guides. Uncurl paper by bending it is not overloaded with paper. ◦ Use HP paper for optimum performance and efficiency. If...
ENWW Jams and paper-feed issues 71 For more information, see Load media on page 11. Fan the paper before loading. ◦ Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are aligned correctly. ◦ Load paper into the printer ... up ◦ Make sure the paper-width guides are skewing ◦ Make sure the paper loaded in the opposite direction of the curl. ● Pages are set to the paper-width guides. Uncurl paper by bending it is not overloaded with paper. ◦ Use HP paper for optimum performance and efficiency. If...
User Guide
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... cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ●...; Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP...
... cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled ● Paper jam or tray problem ● Out of paper ● Document failed to print ● Printer failure ● Door open ●...; Ink cartridge failure ● Counterfeit Cartridge Advisory ● Incompatible ink cartridges ● Paper too short ● Paper too long to auto-duplex ● Incompatible HP...
User Guide
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To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 67. 112 Appendix B Errors (Windows) ENWW Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).
To clear the obstruction check the printer for jams. For more information, see Jams and paper-feed issues on page 67. 112 Appendix B Errors (Windows) ENWW Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).
User Guide
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... the trays are loaded correctly and are not too full. For instructions on clearing jams, as well as more information, see Load media on page 11. ENWW Paper jam or tray problem 113 For more information, see Jams and paper-feed issues on page 8. ● Make sure that the printer is clean. ● Make sure...
... the trays are loaded correctly and are not too full. For instructions on clearing jams, as well as more information, see Load media on page 11. ENWW Paper jam or tray problem 113 For more information, see Jams and paper-feed issues on page 8. ● Make sure that the printer is clean. ● Make sure...
User Guide
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... environment Environmental product stewardship program 94 environmental specifications 92 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 63 I ink cartridges 4 IP settings 62 J jams clear 67 paper to avoid 10 L lights, control panel 5 M media duplexing 24 multi-feeds, troubleshoot 71 N networks... 62 settings, change 62 wireless communication setup 57 O OS X HP Utility 63 output tray locating 3 P paper clear jams 67 HP, order 10 selecting 10 128 Index skewed pages 71 troubleshoot feeding 70 paper-feed problems, troubleshoot 70 phone support 88 phone support period period...
... environment Environmental product stewardship program 94 environmental specifications 92 G glass, scanner locating 3 H Help button 6 HP Utility (OS X) opening 63 I ink cartridges 4 IP settings 62 J jams clear 67 paper to avoid 10 L lights, control panel 5 M media duplexing 24 multi-feeds, troubleshoot 71 N networks... 62 settings, change 62 wireless communication setup 57 O OS X HP Utility 63 output tray locating 3 P paper clear jams 67 HP, order 10 selecting 10 128 Index skewed pages 71 troubleshoot feeding 70 paper-feed problems, troubleshoot 70 phone support 88 phone support period period...
User Guide
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... 93 environmental specifications 92 print specifications 92 scan specifications 92 system requirements 92 trays clear paper jams 67 locating 3 paper-width guides illustration 3 troubleshoot feeding 70 troubleshoot multiple pages are picked 71 paper not picked up from tray 70 paper-feed problems 70 power 86 print 86 skewed pages 71 two-sided printing 24 U USB...
... 93 environmental specifications 92 print specifications 92 scan specifications 92 system requirements 92 trays clear paper jams 67 locating 3 paper-width guides illustration 3 troubleshoot feeding 70 troubleshoot multiple pages are picked 71 paper not picked up from tray 70 paper-feed problems 70 power 86 print 86 skewed pages 71 two-sided printing 24 U USB...