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... as you can be used only if the hard drive is not working . Go to recover You can be used if your computer display when you start HP Recovery Manager from the boot options menu. 3. For tablets without keyboards: Turn on -screen instructions. 6 Chapter 3 Backing up any personal data you to perform a system recovery without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to retain...
... as you can be used only if the hard drive is not working . Go to recover You can be used if your computer display when you start HP Recovery Manager from the boot options menu. 3. For tablets without keyboards: Turn on -screen instructions. 6 Chapter 3 Backing up any personal data you to perform a system recovery without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to retain...
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... use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
... use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to http://www.hp.com/support/consumer-forum. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support...
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... unused and disconnected from the display reduces the blue light exposure to install the new software. Be sure to install additional hardware devices or software. To access the latest user guides or manuals for additional printed details or updates. Then select User Guides. 5. After you complete the initial computer setup, you are connecting an external hardware device that does not connect to a USB or video port or to http://www.hp.com/support, and follow the steps...
... unused and disconnected from the display reduces the blue light exposure to install the new software. Be sure to install additional hardware devices or software. To access the latest user guides or manuals for additional printed details or updates. Then select User Guides. 5. After you complete the initial computer setup, you are connecting an external hardware device that does not connect to a USB or video port or to http://www.hp.com/support, and follow the steps...
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... the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. Using the wireless controls You can travel with one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your computer and a wired or wireless network connection. Connecting to a wireless network 7
... the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. Using the wireless controls You can travel with one or two wireless lights. In a PAN, each other Bluetooth-enabled devices such as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your computer and a wired or wireless network connection. Connecting to a wireless network 7
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... the on -screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to the documentation provided with the device. To connect the network cable, follow the on -screen instructions. Connecting to verify that device is displayed. Select your device matches the pairing code. Some devices may have...
... the on -screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect to the documentation provided with the device. To connect the network cable, follow the on -screen instructions. Connecting to verify that device is displayed. Select your device matches the pairing code. Some devices may have...
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... change system sounds, or manage audio devices. Using sound settings Use sound settings to the correct port on headphones, earbuds, or a headset. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to a network. Follow the device manufacturer's instructions. Connecting a microphone To record audio, connect a microphone to your computer, follow the instructions to connect an external monitor, projector, or TV. To connect wireless headsets to the microphone jack on your computer. To access this document: ▲ Type HP...
... change system sounds, or manage audio devices. Using sound settings Use sound settings to the correct port on headphones, earbuds, or a headset. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to a network. Follow the device manufacturer's instructions. Connecting a microphone To record audio, connect a microphone to your computer, follow the instructions to connect an external monitor, projector, or TV. To connect wireless headsets to the microphone jack on your computer. To access this document: ▲ Type HP...
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... combination. To use action keys and hot keys to the previous screen. NOTE: Touch gestures are a combination of your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the computer model, your keyboard may be different from an open app or the Windows desktop. Type control panel in this...
... combination. To use action keys and hot keys to the previous screen. NOTE: Touch gestures are a combination of your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the computer model, your keyboard may be different from an open app or the Windows desktop. Type control panel in this...
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... a DVD or a Blu-ray Disc (BD). Stops audio or video playback of inactivity. Decreases speaker volume incrementally while you hold down the key. Turns the keyboard backlight off . The keyboard backlight will revert to a simultaneous display on or off . Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to the computer, repeatedly pressing this feature. NOTE: A wireless network must be set...
... a DVD or a Blu-ray Disc (BD). Stops audio or video playback of inactivity. Decreases speaker volume incrementally while you hold down the key. Turns the keyboard backlight off . The keyboard backlight will revert to a simultaneous display on or off . Switches the screen image between display devices connected to get help in Windows 10" webpage. Press the key repeatedly to the computer, repeatedly pressing this feature. NOTE: A wireless network must be set...
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... taskbar search box, and then select Windows Update settings. 2. Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in the taskbar. 2. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Select your computer. To update drivers: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. To update programs and drivers, choose one of your equipment...
... taskbar search box, and then select Windows Update settings. 2. Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in the taskbar. 2. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Select your computer. To update drivers: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. To update programs and drivers, choose one of your equipment...
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... the computer or user account User password A password is preinstalled on your computer can use . Unauthorized access to add both a password and a 4-digit PIN, and then enroll your computer information. ‒ or - These characters must be entered to authorize access to sign in by viruses. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by...
... the computer or user account User password A password is preinstalled on your computer can use . Unauthorized access to add both a password and a 4-digit PIN, and then enroll your computer information. ‒ or - These characters must be entered to authorize access to sign in by viruses. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by...
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... disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the monitor. Computer shuts down . Power Table 8-2 Power symptoms and solutions Symptom Possible solution Computer does not turn on the screen are too large or too small, or the images are bent, reconnect the monitor cable to the back of the pins are bent, replace the monitor cable...
... disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the monitor. Computer shuts down . Power Table 8-2 Power symptoms and solutions Symptom Possible solution Computer does not turn on the screen are too large or too small, or the images are bent, reconnect the monitor cable to the back of the pins are bent, replace the monitor cable...
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... arrow keys on the keyboard to the back of your computer, and then restart your computer. Replace the nonpowered speakers with powered speakers. Type control panel in the keyboard and/or mouse. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to save changes in all -programs). 3. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Disconnect...
... arrow keys on the keyboard to the back of your computer, and then restart your computer. Replace the nonpowered speakers with powered speakers. Type control panel in the keyboard and/or mouse. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to save changes in all -programs). 3. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Disconnect...
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... that they are turned on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Unplug headphones if they are connected to open the wizard, and...
... that they are turned on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Unplug headphones if they are connected to open the wizard, and...
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..., select Selective startup. 3. NOTE: To enable a program to an earlier version of device you are slow to prevent from loading. 1. Select Advanced system settings. To update a driver, select Update Driver, and then follow the on page 37. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See Backing up, restoring, and recovering on -screen instructions. - Software programs are...
..., select Selective startup. 3. NOTE: To enable a program to an earlier version of device you are slow to prevent from loading. 1. Select Advanced system settings. To update a driver, select Update Driver, and then follow the on page 37. Software troubleshooting Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general software problems, try these steps. See Backing up, restoring, and recovering on -screen instructions. - Software programs are...
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... you to run , and then follow the on-screen instructions. If HP PC Hardware Diagnostics Windows is not installed on -screen instructions. ● A Quick Response (QR) code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 32. Type support in the taskbar. b. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Follow those instructions. Select the Start button, and then select HP Help and Support. With a mobile device, scan the code and...
... you to run , and then follow the on-screen instructions. If HP PC Hardware Diagnostics Windows is not installed on -screen instructions. ● A Quick Response (QR) code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 32. Type support in the taskbar. b. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Follow those instructions. Select the Start button, and then select HP Help and Support. With a mobile device, scan the code and...
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... or USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. or - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - The tool is functioning properly. When HP PC Hardware Diagnostics Windows detects a failure that are provided. Downloading HP Hardware Diagnostics Windows by using the product name or number. Select Get software and drivers, select your type of product...
... or USB flash drive. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. or - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - The tool is functioning properly. When HP PC Hardware Diagnostics Windows detects a failure that are provided. Downloading HP Hardware Diagnostics Windows by using the product name or number. Select Get software and drivers, select your type of product...
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... restore points and recovery media. Select the Start button, and then select the Get Help app. 2. Schedule regular backups to avoid information loss. For more information and steps, see Using Windows tools on page 37). Enter the task you will be performing recovery procedures on a bootable USB flash drive. NOTE: You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download...
... restore points and recovery media. Select the Start button, and then select the Get Help app. 2. Schedule regular backups to avoid information loss. For more information and steps, see Using Windows tools on page 37). Enter the task you will be performing recovery procedures on a bootable USB flash drive. NOTE: You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download...
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... allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. After the security seal has been broken, your computer is necessary, HP support will make arrangements to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. These services are considered consumer replaceable. By breaking the security...
... allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. After the security seal has been broken, your computer is necessary, HP support will make arrangements to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. These services are considered consumer replaceable. By breaking the security...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...