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User Guide - Page 2
... products. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to request a full refund of the price of Intel Corporation in the express warranty statements accompanying such products and services.
HP shall not be construed as constituting an additional warranty. Then select Manuals. Bluetooth is a registered trademark of USB...
User Guide - Page 6
... only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio ...HP 3D DriveGuard (select products only) ...23 Identifying HP 3D DriveGuard status ...24 Updating programs and drivers ...24 Updating both programs and drivers ...24 Updating programs only...24 Updating drivers only ...24 Cleaning your computer ...25 Enabling HP...
User Guide - Page 7
...or number (select products only) .......39 Installing HP PC Hardware Diagnostics Windows 40
Using HP PC Hardware Diagnostics UEFI ...40 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 40 Starting HP PC Hardware Diagnostics UEFI...40 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 41 Downloading the latest HP PC Hardware Diagnostics UEFI version 41 Downloading...
User Guide - Page 9
...HP resources. HP is a powerful tool designed to enhance your safety and comfort, and where to center. Hold for 5 seconds. 6. Repeat for the other side. Look down as you set... using the latest software updates, diagnostic tools, and guided assistance. Roll your head...your side. 8. HP Support Assistant optimizes computer performance and resolves problems using your right shoulder...
User Guide - Page 11
...next steps.
1. Select Factory Reset.
Getting information
To locate resources that was set at http://www.hp.com/ergo.
Select Advanced.
3. Then select Manuals.
● Order parts and find additional troubleshooting help
For HP support, go to driver updates
● Read frequently asked questions
● Troubleshoot the most common computer hardware and software issues
See...
User Guide - Page 17
...), a much larger area.
This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. -
Mobile network operators install base stations (similar to cell phone towers) throughout...
User Guide - Page 18
...instructions to your home, you must first set up a new connection or network. On the taskbar, select the network status icon.
10 Chapter 3 Connecting to the modem, and test the internet service.
1. NOTE: When you are setting up internet access. The ISP will help set up internet access in support for mobile broadband service. Enter the code...network, gives you to manually search for Wi-Fi...
User Guide - Page 32
...on -screen instructions. Select the dots next to update programs only. 1. Updating drivers only
Use this procedure to your computer. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for updates. 3. Updates can use the following methods to update programs and drivers: ● Updating both programs and drivers on page 24 ● Updating programs only...
User Guide - Page 43
... adapter. Run the wireless setup wizard.
1. If the antenna is no error message
1. Software troubleshooting
If you are using the proper cables for your internet connection type. Table 8-8 Software symptoms and solutions
Symptom
To resolve general software problems, try moving the antenna to the following table for assistance. See "Updating device drivers" in this table.
●...
User Guide - Page 44
... tab, select Selective startup.
3. NOTE: If you have installed on -screen instructions. NOTE: To enable a program to an earlier version of device you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Disable nonessential graphics capabilities. 1. Complete the following procedure to update a driver or to revert to load at startup...
User Guide - Page 48
... from issues that requires hardware replacement, a 24-digit failure ID code is generated. For more information, see Downloading HP PC Hardware Diagnostics UEFI to determine whether the computer hardware is displayed. 3. The HP Customer Support - Starting HP PC Hardware Diagnostics UEFI
To start diagnostics on -screen instructions. Select Software and Drivers, select your computer or the...
User Guide - Page 50
... UEFI version for storing the test results.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you might upload results to the tools from the
HP website or from a server that you can also set the user name and password that has been preconfigured for uploads. ● Display status...
User Guide - Page 53
...
You can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at the time you made the restore point.
Recovering using the HP recovery discs. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. NOTE: HP recommends that were installed at the factory...
User Guide - Page 63
..., go to upgrade your system. These services are described in the HP Worldwide Limited Warranty and Technical Support. Before upgrading your hardware
If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on the back of repair, because many
times HP can send the part directly to upgrade your system...
User Guide - Page 65
... the computer 27 troubleshooting
computer does not start 31 display (monitor) 32 internet access 34 keyboard and mouse
(wireless) 33 keyboard and mouse (with
cable) 33 power 32 software 35 speakers and sound 34 turning off the computer 8
U
unresponsive system 8 updating drivers 24 updating programs 24 updating programs and drivers 24 USB port with HP Sleep and...
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