HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive ... Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 YES Does the drive ... Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups 107 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all...drive and re-creating the partitions. This chapter provides information about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Then it if you safeguard your computer to a proper working state or even back to ...
Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups 107 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all...drive and re-creating the partitions. This chapter provides information about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Then it if you safeguard your computer to a proper working state or even back to ...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... and determines the required storage capacity for the programs. HP Recovery media can be connected to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type h, and then select Help and Support. 3. HP Recovery media can also be used to create DVD recovery...create recovery discs, your computer from the HP website. As you add hardware and software programs, create system restore points. From the Start screen, type h, and then select Help and Support. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only ...
... and determines the required storage capacity for the programs. HP Recovery media can be connected to http://welcome.hp.com/country/us/en/wwcontact_us.html. From the Start screen, type h, and then select Help and Support. 3. HP Recovery media can also be used to create DVD recovery...create recovery discs, your computer from the HP website. As you add hardware and software programs, create system restore points. From the Start screen, type h, and then select Help and Support. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only ...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... hardware-enabling applications. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you might need to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to reinstall. From the Start screen, type h, and then select Help and Support. To start fresh and keep...
... hardware-enabling applications. IMPORTANT: Refresh removes any traditional applications that you have replaced the hard drive, you might need to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to reinstall. From the Start screen, type h, and then select Help and Support. To start fresh and keep...
User Guide - Windows 8
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..., remove the module to know your country or region. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cool internal components. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door...
..., remove the module to know your country or region. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cool internal components. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door...
User Guide - Windows 8
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... the computer through Windows before removing the battery. 1. To access battery information, select the HP Support Assistant app on battery power 47 CAUTION: Removing a user-replaceable battery that your battery should be replaced, contact support. Running on the Start screen, and then select Battery and performance. Factory-sealed battery To monitor the status of...
... the computer through Windows before removing the battery. 1. To access battery information, select the HP Support Assistant app on battery power 47 CAUTION: Removing a user-replaceable battery that your battery should be replaced, contact support. Running on the Start screen, and then select Battery and performance. Factory-sealed battery To monitor the status of...
User Guide - Windows 8
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...) indicates a low or critical battery level. - or - ● The power meter icon on the Start screen, and then select Battery and performance. HP Support Assistant provides the following tools and information about the power meter, refer to a USB port. ● ...Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable...
...) indicates a low or critical battery level. - or - ● The power meter icon on the Start screen, and then select Battery and performance. HP Support Assistant provides the following tools and information about the power meter, refer to a USB port. ● ...Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable...
User Guide - Windows 8
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... cool, dry place to prolong the battery charge. A stored battery should be unused and unplugged from HP. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to the HP website for more than 50 percent, recharge the battery before returning it to storage. Resolving a low... fire or water. To access the user guides, select the HP Support Assistant app on battery power 49 Running on the Start screen, select My computer, and then select User guides. Exit Hibernation by an HP warranty, instructions include a warranty ID. To reduce the risk...
... cool, dry place to prolong the battery charge. A stored battery should be unused and unplugged from HP. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to the HP website for more than 50 percent, recharge the battery before returning it to storage. Resolving a low... fire or water. To access the user guides, select the HP Support Assistant app on battery power 49 Running on the Start screen, select My computer, and then select User guides. Exit Hibernation by an HP warranty, instructions include a warranty ID. To reduce the risk...
User Guide - Windows 8
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... 5 seconds. ● Disconnect the computer from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. Save your work and close all open programs. 2. If the computer is possible by briefly pressing the power ...button. 1. From the Start screen, point to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an ...
... 5 seconds. ● Disconnect the computer from external power for an extended period Although you can turn off the computer with a user-replaceable battery, remove the battery. Save your work and close all open programs. 2. If the computer is possible by briefly pressing the power ...button. 1. From the Start screen, point to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an ...
User Guide - Windows 8
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...Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in the Sleep state, turn ...drives. Remove the battery from the hard drive. Loosen the service door screw (1). 2. NOTE: For more information, go to Removing a user-replaceable battery on page 62 for the other hard drive. 1. See Handling drives on page 47. Disconnect all external devices connected to the computer. 3....
...Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off or in the Sleep state, turn ...drives. Remove the battery from the hard drive. Loosen the service door screw (1). 2. NOTE: For more information, go to Removing a user-replaceable battery on page 62 for the other hard drive. 1. See Handling drives on page 47. Disconnect all external devices connected to the computer. 3....
User Guide - Windows 8
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... factory. After you successfully set to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Windows creates a system restore point for you can be restored from the hard drive and re-creating the partitions. Restoring files... media and backups Recovery after a system failure is only as good as your personal information. From the Start screen, type h, and then select Help and Support. 3. HP Recovery media you create will provide the following recovery options: ● System Recovery-Reinstalls the original operating system ...
... factory. After you successfully set to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Windows creates a system restore point for you can be restored from the hard drive and re-creating the partitions. Restoring files... media and backups Recovery after a system failure is only as good as your personal information. From the Start screen, type h, and then select Help and Support. 3. HP Recovery media you create will provide the following recovery options: ● System Recovery-Reinstalls the original operating system ...
User Guide - Windows 8
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... tools carefully, and keep them in the replacement of blank DVD discs that will be created. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. For U.S. If you ever need to http://welcome.hp.com/country/us/en/wwcontact_us.html. Do ...the remaining discs will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is connected to an hour or more. The next time you start HP Recovery Manager, you can use an external optical drive (purchased separately...
... tools carefully, and keep them in the replacement of blank DVD discs that will be created. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. For U.S. If you ever need to http://welcome.hp.com/country/us/en/wwcontact_us.html. Do ...the remaining discs will finish burning the current DVD. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Creating HP Recovery media HP Recovery Manager is connected to an hour or more. The next time you start HP Recovery Manager, you can use an external optical drive (purchased separately...
User Guide - Windows 8
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..., see Windows Help and Support. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you can use Windows File History to restore your computer to its original... state, Windows provides an easy way to the replacement drive. For more information, see Removing the HP Recovery partition on page 86. ● If you to restore without losing any personal information, Windows System Restore...
..., see Windows Help and Support. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you can use Windows File History to restore your computer to its original... state, Windows provides an easy way to the replacement drive. For more information, see Removing the HP Recovery partition on page 86. ● If you to restore without losing any personal information, Windows System Restore...
User Guide - Windows 8
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...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 40 previous track or section 40 radiance backlight keyboard 40 switch screen image 39 volume down 40 volume mute 40 volume up 40 wireless 40 airport security ... 77 backups 81 bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release ... 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...