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Maintenance and Service Guide - Page 8
...CMOS ...97
Resetting the password jumper ...97 Clearing and resetting the BIOS ...99 Appendix A Power cord set requirements ...100 General requirements ...100 Japanese power cord requirements ...100 Country-specific requirements ...101 Appendix B Statement of memory volatility 102 Nonvolatile memory usage ...104 Questions and answers ...106 Using HP Sure Start (select models only) ...107 Appendix...
Maintenance and Service Guide - Page 55
... values. ● View the system configuration, including settings for valid passwords, including length and required types of boot sources. ● Configure features such as Secure Boot, power management, virtualization support, and language and
keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. Repeatedly press F10 when the power button...
Maintenance and Service Guide - Page 57
... installed, then a basic version built into the BIOS will launch. Lists smaller subset if Basic System Information is selected. Table 5-1 Computer Setup-Main
Option
Description
System Information System Diagnostics
Lists all information in following functions: ● Memory Test ● Hard Drive Check
Computer Setup (F10) Utilities 49 Computer Setup-Main
NOTE: Support for specific...
Maintenance and Service Guide - Page 62
.... Sets the drive's user password and enables DriveLock.
● Secure Erase
Lets you to factory defaults.
54 Chapter 5 Computer Setup (...save the GUID Partition Table (GPT) of the current bootable disk; the BIOS cannot prevent changes that these settings take ...DriveLock passwords during a service event. If the GPT is subsequently changed, the user is prompted to reset security settings ...
Maintenance and Service Guide - Page 65
...the M.2 solid-state drive slot. Default is enabled. Computer Setup (F10) Utilities 57 Default is enabled. Allow PCIe/PCI ...Allow No Panel configuration When enabled, POST blink and beep codes and error messages are not generated. Default is enabled. Default is...not affect devices plugged into audio jacks. Video memory size Use this setting requires turning the computer off and then...
Maintenance and Service Guide - Page 69
... hardware replacement, a 24digit Failure ID code is installed, follow the on page 61. b. Using HP PC Hardware Diagnostics Windows (select products only) 61 The tool runs within the Windows operating system in order to download this tool because only .exe files are provided in correcting the problem, contact support, and then provide the Failure ID code. To access HP PC...
Maintenance and Service Guide - Page 86
.... Cause Memory is installed incorrectly or is disabled. Replace DIMMs one at a time to determine if you still cannot resolve the issue, contact Customer Support. Network driver does not detect network controller.
Solution
1. Solving network problems
Some common causes and solutions for specific problems.
3.
Cause
Wrong memory modules were used in the upgrade or memory modules were...
Maintenance and Service Guide - Page 87
...installed.
Make sure the correct network client and protocol is not securely connected.
Make sure the network drivers are loaded and that the other end are not loaded, or driver parameters do not match current configuration.
There is attached to the incorrect connector.
The network controller is not set... an authorized service provider. Solving network problems 79
Maintenance and Service Guide - Page 98
To manually switch to see Computer Setup (F10) Utility on a regularly scheduled basis. Full Boot runs all of the ...is displayed on Computer Setup, see if the problem remains.
4. POST numeric codes and text messages
This section covers those POST errors that does not run every 1 to complete. Clear CMOS. (See Password security and resetting CMOS on page 97.)
2. Replace the system board....
Maintenance and Service Guide - Page 99
... is not supported by the BIOS. Upgrade BIOS to update this information.
1. Unplug the power cord, re-seat the memory modules, and reboot the computer.
3. If the memory configuration was recently changed , unplug the computer, restore the original memory configuration, and reboot the computer.
4. Use Computer Setup to proper version.
2. If the error persists, replace the...
Maintenance and Service Guide - Page 101
... F2 Diagnostics when booting the computer.
Hard disk 1 error.
1. Remove any serial port expansion cards.
2. There is an incompatibility or problem with a supported module.
More than one is installed. Not applicable.
have a hard drive firmware patch that will fix an
erroneous error message.)
2.
3.
Clear CMOS. (See Password security and resetting CMOS on page 97...
Maintenance and Service Guide - Page 118
... memory 102 numeric error codes 90
O opening the computer 16 operating guidelines 12 original system recovery 87 overheating, prevention 12
P password
administrator 97 clearing 97 power-on 97 POST error messages 90 power cord set requirements country specific 101 power problems 71 power supply 108 power-on password 97 printer problems 75 problems audio 74 Computer Setup 68 F10 Setup 68 flash...
Hardware Reference Guide - Page 5
... ...12 Setting up Windows Hello ...12 Synchronizing the optional wireless keyboard and mouse 13
3 Hardware repair and upgrade ...14 Warnings and cautions ...14 Additional information ...14 Removing and replacing the base unit access covers 15 Removing and replacing the monitor head ...17 Locating internal components ...21 Removing and installing memory ...21 Memory module specifications ...21...
Hardware Reference Guide - Page 18
...installed on -screen instructions to add both a password and a 4-digit PIN. Then
enroll your computer, follow these steps to unlock it. ● To close the webcam, press it down until it down to set...facial ID.
12 Chapter 2 Setup Select the Start button, select Settings, select Accounts, and then select Sign-in the following ways: ● Stream online video conferences ● Send and ...
Hardware Reference Guide - Page 41
...K keyboard
synchronizing 13
M M.2 SSD
installation 26 removal 26 memory installing 22 locations 22 removing 22 specifications 21 monitor head adjustment 10 front components 3 installing 5 removal 17 replacement 17 mouse synchronizing 13
P power supply connection 8
S secondary monitor connection 11 security cable 9 serial and product number
locations 4 setup 5 shipping preparation 33 synchronizing...
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