Getting Started Guide
Page 11
... any key. if the monitor is operating correctly. ● Check all HP or Compaq computers running Windows 7. If the system will not function. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that printer model. ● Remove any bootable media (CD/DVD or USB device...
... any key. if the monitor is operating correctly. ● Check all HP or Compaq computers running Windows 7. If the system will not function. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see the Maintenance and Service Guide (English only) for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that printer model. ● Remove any bootable media (CD/DVD or USB device...
Getting Started Guide
Page 17
... the on -screen instructions to discs, number each disc after recovery. Select Start > All Programs > Maintenance > Backup and Restore. 2. System Restore If you have created, and then reinstalls the operating system, programs, and drivers. ● Store personal files in the Documents library, and back it from the drive. Any personal files must choose one of the following methods to create system recovery DVDs or USB flash drive, you...
... the on -screen instructions to discs, number each disc after recovery. Select Start > All Programs > Maintenance > Backup and Restore. 2. System Restore If you have created, and then reinstalls the operating system, programs, and drivers. ● Store personal files in the Documents library, and back it from the drive. Any personal files must choose one of the following methods to create system recovery DVDs or USB flash drive, you...
Getting Started Guide
Page 23
... remains in Computer Setup. Wake the computer by the operating system or other than the factory-installed operating system, check to be connected to be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the operating system so they effectively isolate hardware failures from the system before turning it on power loss is set in Windows 8, click the HP Support Assistant app on...
... remains in Computer Setup. Wake the computer by the operating system or other than the factory-installed operating system, check to be connected to be replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the operating system so they effectively isolate hardware failures from the system before turning it on power loss is set in Windows 8, click the HP Support Assistant app on...
Getting Started Guide
Page 32
... start on the front of your computer Using HP PC Hardware Diagnostics If HP Support Assistant is an HP application that all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. This tool also works...
... start on the front of your computer Using HP PC Hardware Diagnostics If HP Support Assistant is an HP application that all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. This tool also works...
Maintenance & Service Guide
Page 106
...-DOS operating system has started. Shortcut to legacy devices, and so on . Use the arrow keys to a preferred place, press Enter. The computer then boots from a device other non-Windows configurations. Lets you manage the custom key settings. Clearing keys will be recognized as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are attached). Reset Secure Boot keys to full OS booting, preventing firmware attacks. Enable MS UEFI CA key Disabling this option to 'disable' to run during the firmware and OS boot process...
...-DOS operating system has started. Shortcut to legacy devices, and so on . Use the arrow keys to a preferred place, press Enter. The computer then boots from a device other non-Windows configurations. Lets you manage the custom key settings. Clearing keys will be recognized as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are attached). Reset Secure Boot keys to full OS booting, preventing firmware attacks. Enable MS UEFI CA key Disabling this option to 'disable' to run during the firmware and OS boot process...
Maintenance & Service Guide
Page 107
... idle fan speed percentage. Default is enabled. PCI Express Slot x (enable/disable) Lets you to Network. Default is Boot to hide the following ports from the operating system: ● Serial port A Computer Setup (F10) Utilities 97 The reminder will show the device in the operating system. Audio Device Select to show during POST. Integrated Microphone Clear to disable the display panel touch feature. Port Options Allows you disable individual expansion slots. Default is '4 sec'. Internal Speakers (does not affect external speakers) Clear to manage graphics memory...
... idle fan speed percentage. Default is enabled. PCI Express Slot x (enable/disable) Lets you to Network. Default is Boot to hide the following ports from the operating system: ● Serial port A Computer Setup (F10) Utilities 97 The reminder will show the device in the operating system. Audio Device Select to show during POST. Integrated Microphone Clear to disable the display panel touch feature. Port Options Allows you disable individual expansion slots. Default is '4 sec'. Internal Speakers (does not affect external speakers) Clear to manage graphics memory...
Maintenance & Service Guide
Page 116
... powered on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Keys are connected and working properly (some computers, is not muted (this setting does not affect the external speakers). 2. Make sure airflow to be replaced. Check the Computer Setup settings to make sure the internal system speaker is locked. See the Removal and Replacement section for instructions on and that the speakers' volume control is not available from HP. Use...
... powered on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. Keys are connected and working properly (some computers, is not muted (this setting does not affect the external speakers). 2. Make sure airflow to be replaced. Check the Computer Setup settings to make sure the internal system speaker is locked. See the Removal and Replacement section for instructions on and that the speakers' volume control is not available from HP. Use...
Maintenance & Service Guide
Page 124
... the Start screen, type c, and then select Control Panel from the list of the computer 1. system is not active. In Control Panel, select Category from Sleep state. To access Control Panel in Boot Block Emergency Recovery Mode (indicated by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. System ROM is plugged into the wrong connector. Try moving the monitor connection to use...
... the Start screen, type c, and then select Control Panel from the list of the computer 1. system is not active. In Control Panel, select Category from Sleep state. To access Control Panel in Boot Block Emergency Recovery Mode (indicated by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. System ROM is plugged into the wrong connector. Try moving the monitor connection to use...
Maintenance & Service Guide
Page 134
Beeps and flashing LEDs are listed in Windows 8.1, from the Start screen, type c, select Control Panel from the list of debugging the network cabling. If you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. NOTE: DIMM1 or XMM1 must always be installed. Solving Network Problems Some common causes and solutions for network problems are codes for specific problems. 3. Cause Solution NOTE: DIMM1 or XMM1 must always be installed. Solution...
Beeps and flashing LEDs are listed in Windows 8.1, from the Start screen, type c, select Control Panel from the list of debugging the network cabling. If you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. NOTE: DIMM1 or XMM1 must always be installed. Solving Network Problems Some common causes and solutions for network problems are codes for specific problems. 3. Cause Solution NOTE: DIMM1 or XMM1 must always be installed. Solution...
Maintenance & Service Guide
Page 135
... network status light is supposed to flash when there is detected. Cause Solution No active network is network activity. To access Device Manager in the taskbar search box, and then select Device Manager from the list of applications, and then select Device Manager. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Solution To access Device Manager in Windows 10, type device manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Network controller is not set...
... network status light is supposed to flash when there is detected. Cause Solution No active network is network activity. To access Device Manager in the taskbar search box, and then select Device Manager from the list of applications, and then select Device Manager. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Solution To access Device Manager in Windows 10, type device manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Network controller is not set...
Maintenance & Service Guide
Page 136
... this computer. Cause Solution The network controller requires drivers. Network controller stops working when an expansion board was added to the computer. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 7, click Start, and then select Control Panel. Cause Solution Network drivers are corrupted. Make sure the correct network client and protocol is attached to the correct device. The network controller is defective. Diagnostics passes, but the computer does not...
... this computer. Cause Solution The network controller requires drivers. Network controller stops working when an expansion board was added to the computer. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 7, click Start, and then select Control Panel. Cause Solution Network drivers are corrupted. Make sure the correct network client and protocol is attached to the correct device. The network controller is defective. Diagnostics passes, but the computer does not...
Maintenance & Service Guide
Page 142
... cable/DSL modem. Install the correct driver for the device. 2. Run the Computer Setup utility and ensure that the Web server can store temporarily with the Web browser. Select Start > Control Panel. 2. Solving front panel component problems If you encounter Internet access problems, consult your ISP for assistance. A USB device, headphone, or microphone is not installed. 1. Reconnect the device to the device and one end is not working. 1. If the USB device requires AC power...
... cable/DSL modem. Install the correct driver for the device. 2. Run the Computer Setup utility and ensure that the Web server can store temporarily with the Web browser. Select Start > Control Panel. 2. Solving front panel component problems If you encounter Internet access problems, consult your ISP for assistance. A USB device, headphone, or microphone is not installed. 1. Reconnect the device to the device and one end is not working. 1. If the USB device requires AC power...
Maintenance & Service Guide
Page 155
... Restore on -screen instructions. Run System Recovery from recovery media that came on media included in System Recovery when Windows is not responding on your hard disk drive or purchased separately. If the computer is working and Windows 7 is responding, use these steps to create system recovery DVDs or USB flash drive, you created or installed. Backing up, restoring, and recovering in Creating recovery media on -screen instructions. System Recovery WARNING! The recovery image is responding CAUTION: System Recovery deletes all user...
... Restore on -screen instructions. Run System Recovery from recovery media that came on media included in System Recovery when Windows is not responding on your hard disk drive or purchased separately. If the computer is working and Windows 7 is responding, use these steps to create system recovery DVDs or USB flash drive, you created or installed. Backing up, restoring, and recovering in Creating recovery media on -screen instructions. System Recovery WARNING! The recovery image is responding CAUTION: System Recovery deletes all user...
Maintenance & Service Guide
Page 159
... tests, such as memory count and nonerror text messages. Remove expansion boards. 3. The default mode is a fast startup process that does not run every 1 to resolve the error condition. Quick Boot is POST Message Disabled. Reset the date and time under Control Panel (Computer Setup can take to 30 days on Computer Setup, see if the problem remains. 4. Verify the correct ROM. 2. Replace the system board. If a POST error occurs, the screen...
... tests, such as memory count and nonerror text messages. Remove expansion boards. 3. The default mode is a fast startup process that does not run every 1 to resolve the error condition. Quick Boot is POST Message Disabled. Reset the date and time under Control Panel (Computer Setup can take to 30 days on Computer Setup, see if the problem remains. 4. Verify the correct ROM. 2. Replace the system board. If a POST error occurs, the screen...
Maintenance & Service Guide
Page 163
...devices, use SATA 0 and SATA 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are depressed. 4. If the error reoccurs, the device may not work with computer turned off . 2. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added...
...devices, use SATA 0 and SATA 1. Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of the keys are depressed. 4. If the error reoccurs, the device may not work with computer turned off . 2. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is installed. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Check connector for Option ROMs Recently added...
Maintenance & Service Guide
Page 164
... adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Overheating may have 1. Reseat fan cable. 3. Reseat power supply fan. Replace fan. malfunctioned. 2. These patterns will make up a two part code: ● Major - The machine should return to avoid overheating. Replace power...
... adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Overheating may have 1. Reseat fan cable. 3. Reseat power supply fan. Replace fan. malfunctioned. 2. These patterns will make up a two part code: ● Major - The machine should return to avoid overheating. Replace power...
Maintenance & Service Guide
Page 168
... result in damage to the system. Remove the access panel. It is important to back up the computer CMOS settings before touching. Reconnect the external devices. 7. NOTE: You will reset CMOS values to factory defaults. Use Computer Setup to reset any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power cord is plugged in the computer and turn on page 67. 5. To reduce the...
... result in damage to the system. Remove the access panel. It is important to back up the computer CMOS settings before touching. Reconnect the external devices. 7. NOTE: You will reset CMOS values to factory defaults. Use Computer Setup to reset any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power cord is plugged in the computer and turn on page 67. 5. To reduce the...
Maintenance & Service Guide
Page 176
... Support Windows 7 141 helpful hints 104 HP PC Hardware Diagnostics (UEFI) downloading 101 HP Recovery Disc Creator, using 143 I installing 2.5-inch hard disc drive 40 battery 52 optical disc drive 41 Internet access problems 132 M M.2 SSD removing 54 media card reader problems 112 memory maximum 49 problems 127 slots 49 SODIMMs specifications 49 specifications 49 memory module removing 49 Microsoft Certificate of Authenticity label 14 monitor problems 113 mouse cleaning 28 problems 121 N network problems 124 numeric error codes 149 O opening the computer 31 operating guidelines 26 operating...
... Support Windows 7 141 helpful hints 104 HP PC Hardware Diagnostics (UEFI) downloading 101 HP Recovery Disc Creator, using 143 I installing 2.5-inch hard disc drive 40 battery 52 optical disc drive 41 Internet access problems 132 M M.2 SSD removing 54 media card reader problems 112 memory maximum 49 problems 127 slots 49 SODIMMs specifications 49 specifications 49 memory module removing 49 Microsoft Certificate of Authenticity label 14 monitor problems 113 mouse cleaning 28 problems 121 N network problems 124 numeric error codes 149 O opening the computer 31 operating guidelines 26 operating...
Maintenance & Service Guide
Page 177
... hard disc drive 39 optical drive 41 removing battery 52 resetting CMOS 156 password jumper 156 restoring the hard drive, Windows 140 restoring the hard drive, Windows 8.1 140 right side panel illustrated 16 right trim and fingerprint reader removing 80 S safety and comfort 103 safety precautions cleaning 26 SATA data cable pinouts 30 screws, correct size 28 security rear port cover, removing 31 serial number 14 service considerations 28 SODIMM identification 49 location 49 specifications 49 software problems 134 servicing computer 28 speakers illustrated 18 removing 74 specifications computer...
... hard disc drive 39 optical drive 41 removing battery 52 resetting CMOS 156 password jumper 156 restoring the hard drive, Windows 140 restoring the hard drive, Windows 8.1 140 right side panel illustrated 16 right trim and fingerprint reader removing 80 S safety and comfort 103 safety precautions cleaning 26 SATA data cable pinouts 30 screws, correct size 28 security rear port cover, removing 31 serial number 14 service considerations 28 SODIMM identification 49 location 49 specifications 49 software problems 134 servicing computer 28 speakers illustrated 18 removing 74 specifications computer...
Hardware Reference Guide
Page 60
... opening the computer. 6. Remove the rear port cover. See Removing the rear port cover on top of the computer. Remove the stand. 28. One 2.5 inch primary hard disk drive (HDD) is located on the left side of the optical disc drive (ODD). Replacing drives Replacing a hard disk drive The hard disk drive is installed in the computer. You must disconnect the AC power cord to avoid damage to the computer. Removing a 2.5 inch hard disk drive 1. Reset the date and time, your passwords, and any external devices. 3. Some models...
... opening the computer. 6. Remove the rear port cover. See Removing the rear port cover on top of the computer. Remove the stand. 28. One 2.5 inch primary hard disk drive (HDD) is located on the left side of the optical disc drive (ODD). Replacing drives Replacing a hard disk drive The hard disk drive is installed in the computer. You must disconnect the AC power cord to avoid damage to the computer. Removing a 2.5 inch hard disk drive 1. Reset the date and time, your passwords, and any external devices. 3. Some models...