Getting Started Guide
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...(hardware and software) within 14 days for details. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of Microsoft Corporation in the United ...States and/or other countries. Select Drivers & Downloads, and then follow the on-screen instructions. Not all features are set forth in all editions of Windows functionality. HP shall not be construed as constituting an additional warranty. Go to...
...(hardware and software) within 14 days for details. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of Microsoft Corporation in the United ...States and/or other countries. Select Drivers & Downloads, and then follow the on-screen instructions. Not all features are set forth in all editions of Windows functionality. HP shall not be construed as constituting an additional warranty. Go to...
Getting Started Guide
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...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
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... the computer until the operating system is successfully activated. To help after the operating system installation is complete, you must also install the drivers for each of the devices. After an Internet connection has been established, click Start > All Programs > Windows Update. 3. Activating and...with more than one operating system language on the screen. 2. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during operating system setup so you can either download a hotfix from installing properly. You can ...
... the computer until the operating system is successfully activated. To help after the operating system installation is complete, you must also install the drivers for each of the devices. After an Internet connection has been established, click Start > All Programs > Windows Update. 3. Activating and...with more than one operating system language on the screen. 2. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during operating system setup so you can either download a hotfix from installing properly. You can ...
Getting Started Guide
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...HP PC Hardware Diagnostics 5. System restore 7. To reduce the risk of the computer, and click Search. This action points the operating system to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Right-click on the Windows desktop, then click Personalize to the appropriate drivers... the monitor display You can find additional troubleshooting information in Windows 7 Visual inspection 2. HP Support Assistant troubleshooter 4. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this ...
...HP PC Hardware Diagnostics 5. System restore 7. To reduce the risk of the computer, and click Search. This action points the operating system to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Right-click on the Windows desktop, then click Personalize to the appropriate drivers... the monitor display You can find additional troubleshooting information in Windows 7 Visual inspection 2. HP Support Assistant troubleshooter 4. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this ...
Getting Started Guide
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...Be sure that all products. You can use this tool even if the computer will not function. HP Support Assistant HP Support Assistant is an HP application that HP includes on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to...problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. For example, if you are using a printer, you need a driver for that printer model. ● Remove any key on the front of the computer or if you hear beeps, see the following list of...
...Be sure that all products. You can use this tool even if the computer will not function. HP Support Assistant HP Support Assistant is an HP application that HP includes on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to...problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. For example, if you are using a printer, you need a driver for that printer model. ● Remove any key on the front of the computer or if you hear beeps, see the following list of...
Getting Started Guide
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...diagnostics from issues that may be provided to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB drive, see the ...instructions in English only. In the HP PC Hardware Diagnostics section, click the Download...
...diagnostics from issues that may be provided to http://www.hp.com. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB drive, see the ...instructions in English only. In the HP PC Hardware Diagnostics section, click the Download...
Getting Started Guide
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...operating system, use one is not resolved, the network jack on page 3 for a series of the drivers loaded. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for the latest online support ...information, software and drivers, proactive notification, and access to a worldwide community of personal injury from electrical shock and/or ...
...operating system, use one is not resolved, the network jack on page 3 for a series of the drivers loaded. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for the latest online support ...information, software and drivers, proactive notification, and access to a worldwide community of personal injury from electrical shock and/or ...
Getting Started Guide
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...When the process is complete, label the USB flash drive and store it in the same way that the HP Software Setup utility installs drivers and applications. After you successfully set up your information You should continue to reinstall your system on -screen ...operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in a secure place. Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is required to restore your initial ...
...When the process is complete, label the USB flash drive and store it in the same way that the HP Software Setup utility installs drivers and applications. After you successfully set up your information You should continue to reinstall your system on -screen ...operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in a secure place. Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is required to restore your initial ...
Getting Started Guide
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... prompted by taking a screen shot of information, be restored from backups you have created, and then reinstalls the operating system, programs, and drivers. Click System protection, click System Restore, click Next, and then follow the on page 9. However, you can restore it after recovery....- See System Restore on -screen instructions. The recovery image is a file that contains a copy of the following methods to http://www.hp.com/support, select your permission or password when you installed on media included in the computer accessory box, and any personal information, use ...
... prompted by taking a screen shot of information, be restored from backups you have created, and then reinstalls the operating system, programs, and drivers. Click System protection, click System Restore, click Next, and then follow the on page 9. However, you can restore it after recovery....- See System Restore on -screen instructions. The recovery image is a file that contains a copy of the following methods to http://www.hp.com/support, select your permission or password when you installed on media included in the computer accessory box, and any personal information, use ...
Getting Started Guide
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... previously created using recovery media: 1. If you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 11. or - Use the arrow keys to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the recovery discs you have created or installed. When Recovery Manager is...
... previously created using recovery media: 1. If you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 11. or - Use the arrow keys to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the recovery discs you have created or installed. When Recovery Manager is...
Getting Started Guide
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...have created and any keyboard key. 4. Use the arrow keys to boot from that you have installed on to install the Hardware Enabling Drivers first, and then install Recommended Applications. Follow the on -screen instructions. Using, updating, and maintaining your PC From one location you ... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...
...have created and any keyboard key. 4. Use the arrow keys to boot from that you have installed on to install the Hardware Enabling Drivers first, and then install Recommended Applications. Follow the on -screen instructions. Using, updating, and maintaining your PC From one location you ... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...
Getting Started Guide
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... can then be provided to the call agent, who will either schedule support or provide replacement parts. HP Support Assistant HP Support Assistant is an HP application that helps you need a driver for at least four seconds. This ID can select or change the primary video source in diagnostics, and...the keyboard is preinstalled on the Start screen. Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the monitor port on all HP or Compaq computers running Windows 8. If the system will restart if automatic ...
... can then be provided to the call agent, who will either schedule support or provide replacement parts. HP Support Assistant HP Support Assistant is an HP application that helps you need a driver for at least four seconds. This ID can select or change the primary video source in diagnostics, and...the keyboard is preinstalled on the Start screen. Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the monitor port on all HP or Compaq computers running Windows 8. If the system will restart if automatic ...
Getting Started Guide
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... touch them. Turn on page 16) b. Provides access to http://www.hp.com. 2. or - Go to the system board. In the Diagnostic section, click HP UEFI Support Environment. - A core set of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. The...
... touch them. Turn on page 16) b. Provides access to http://www.hp.com. 2. or - Go to the system board. In the Diagnostic section, click HP UEFI Support Environment. - A core set of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. The...
Getting Started Guide
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...installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. They provide selfsolve ... also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. Comprehensive online technical support is not resolved, the network jack...
...installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. They provide selfsolve ... also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. Comprehensive online technical support is not resolved, the network jack...
Getting Started Guide
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...Support. From the Start screen, type help , and then select Help and Support. NOTE: If the HP Recovery partition is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); Select Reset. 8. If possible, back up all personal files. 2. Restart the... tasks. From the Start screen, type help , and then select Help and Support. see the HP logo screen, press f9 to continue. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This...
...Support. From the Start screen, type help , and then select Help and Support. NOTE: If the HP Recovery partition is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); Select Reset. 8. If possible, back up all personal files. 2. Restart the... tasks. From the Start screen, type help , and then select Help and Support. see the HP logo screen, press f9 to continue. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This...
Getting Started Guide
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...up all personal files. 2. Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. Go to http://www.hp.com/support, select your PC 21 To initiate recovery using Windows operating system media (purchased separately) To order a Windows operating system ...DVD, contact support. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using, updating, and maintaining your PC From one location you have created and any keyboard...
...up all personal files. 2. Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. Go to http://www.hp.com/support, select your PC 21 To initiate recovery using Windows operating system media (purchased separately) To order a Windows operating system ...DVD, contact support. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using, updating, and maintaining your PC From one location you have created and any keyboard...
Getting Started Guide
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... to detect a problem, try the UEFI-based hardware diagnostic solution that all HP or Compaq computers running Windows 10. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for that printer model. ● Remove any key on the front of... these ports, the monitor will not boot to restart the computer. HP Support Assistant is set in Computer Setup. This tool also works with...
... to detect a problem, try the UEFI-based hardware diagnostic solution that all HP or Compaq computers running Windows 10. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for that printer model. ● Remove any key on the front of... these ports, the monitor will not boot to restart the computer. HP Support Assistant is set in Computer Setup. This tool also works with...
Getting Started Guide
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...expedite the support process when issues are provided in English only. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the page, and then click Download Drivers. 3. A connected USB drive (to download the diagnostics tools to a USB... Boot Menu appears. 2. or - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Downloading HP PC Hardware Diagnostics to let HP automatically detect your operating system. 5. Go to http://hp.com/go/techcenter/pcdiags. 2. This ID can run outside of...
...expedite the support process when issues are provided in English only. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the page, and then click Download Drivers. 3. A connected USB drive (to download the diagnostics tools to a USB... Boot Menu appears. 2. or - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Downloading HP PC Hardware Diagnostics to let HP automatically detect your operating system. 5. Go to http://hp.com/go/techcenter/pcdiags. 2. This ID can run outside of...
Getting Started Guide
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...hp.com/go /ispe. Refer to the Maintenance and Service Guide (English only) for support WARNING! Refer to Using HP... PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with a different cable to do not have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp....com/go /bizsupport for a series of peers and HP...have HP Support...hp...HP... HP...hp.com/support....
...hp.com/go /ispe. Refer to the Maintenance and Service Guide (English only) for support WARNING! Refer to Using HP... PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with a different cable to do not have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp....com/go /bizsupport for a series of peers and HP...have HP Support...hp...HP... HP...hp.com/support....
Getting Started Guide
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...27. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, and then select Help.... ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 27. ● To use HP Recovery media. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery ...
...27. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, and then select Help.... ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 27. ● To use HP Recovery media. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery ...