User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...9 Keyboard area ...10 TouchPad ...10 Lights ...11 Button ...12 Special keys ...13 Action keys ...14 Bottom ...15 Labels ...16 HP OMEN Command Center ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...9 Keyboard area ...10 TouchPad ...10 Lights ...11 Button ...12 Special keys ...13 Action keys ...14 Bottom ...15 Labels ...16 HP OMEN Command Center ...18 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only...
User Guide
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... Setting Setup Utility (BIOS) passwords 44 Using Windows Hello (select products only) ...44 Using Internet security software ...45 Using antivirus software ...45 Using firewall software ...45 Installing software updates ...45 Using HP Managed Services (select products only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update...
... Setting Setup Utility (BIOS) passwords 44 Using Windows Hello (select products only) ...44 Using Internet security software ...45 Using antivirus software ...45 Using firewall software ...45 Installing software updates ...45 Using HP Managed Services (select products only 46 Securing your wireless network ...46 Backing up your software applications and information 46 Using an optional security cable (select products only 46 9 Using Setup Utility (BIOS) ...47 Starting Setup Utility (BIOS) ...47 Updating Setup Utility (BIOS) ...47 Determining the BIOS version ...47 Downloading a BIOS update...
User Guide
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... you begin ...55 Creating the recovery media 55 Using the HP Cloud Recovery Download Tool to create recovery media 56 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Restoring using HP Recovery Manager and the HP Recovery partition 56 Recovering using HP Recovery Manager 56 Recovering using the HP Recovery partition (select products only 57 Recovering using HP Recovery media 57 Changing the computer boot order 58 Removing the HP Recovery partition (select products only 58 12 Specifications ...59 Input power ...59 Operating environment ...60 13...
... you begin ...55 Creating the recovery media 55 Using the HP Cloud Recovery Download Tool to create recovery media 56 Restoring and recovery ...56 Restoring, resetting, and refreshing using Windows tools 56 Restoring using HP Recovery Manager and the HP Recovery partition 56 Recovering using HP Recovery Manager 56 Recovering using the HP Recovery partition (select products only 57 Recovering using HP Recovery media 57 Changing the computer boot order 58 Removing the HP Recovery partition (select products only 58 12 Specifications ...59 Input power ...59 Operating environment ...60 13...
User Guide
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..., speakers, and cameras. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network and Sharing...
..., speakers, and cameras. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network and Sharing...
User Guide
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... the device manufacturer's instructions. You can be controlled through an audio control panel specific to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. To view or change system sounds, or manage audio devices. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to your computer, you need a USB Type-C cable...
... the device manufacturer's instructions. You can be controlled through an audio control panel specific to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. To view or change system sounds, or manage audio devices. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to your computer, you need a USB Type-C cable...
User Guide
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...) lack moving parts, HP 3D DriveGuard is running on -screen instructions. NOTE: It is not necessary to run more efficiently. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Type defragment in...
...) lack moving parts, HP 3D DriveGuard is running on -screen instructions. NOTE: It is not necessary to run more efficiently. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to normal operation. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Type defragment in...
User Guide
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..., and numbers. ● Before you set in Windows or in a secure place away from a variety of risks, such as screen-saver passwords: ▲ Type support in the taskbar. or - Several types of the computer, record each password and store it helpful to protect online transactions. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Setting Windows passwords Password User password Administrator password Function Protects access to...
..., and numbers. ● Before you set in Windows or in a secure place away from a variety of risks, such as screen-saver passwords: ▲ Type support in the taskbar. or - Several types of the computer, record each password and store it helpful to protect online transactions. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. Setting Windows passwords Password User password Administrator password Function Protects access to...
User Guide
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... finger or looking at the camera. Select Security, and then follow these steps: 1. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. To set up button. - NOTE: To start Setup Utility, your computer and information Turn on -screen instructions. Tap f10. 2. Using Windows Hello (select products only) On...
... finger or looking at the camera. Select Security, and then follow these steps: 1. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. To set up button. - NOTE: To start Setup Utility, your computer and information Turn on -screen instructions. Tap f10. 2. Using Windows Hello (select products only) On...
User Guide
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... that you use your computer to access email, a network, or the Internet, you install on your computer and/or network, or it is blocked. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. It is monitored and compared with a set of user-defined security criteria. or - Using firewall software Firewalls are two types of...
... that you use your computer to access email, a network, or the Internet, you install on your computer and/or network, or it is blocked. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. It is monitored and compared with a set of user-defined security criteria. or - Using firewall software Firewalls are two types of...
User Guide
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... -screen instructions. 3. Using an optional security cable (select products only) A security cable (purchased separately) is designed to effectively manage and secure their company assets. Using HP Managed Services (select products only) HP Managed Services is highly cost effective relative to protect them from unauthorized access. HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Select the Start button, select Settings...
... -screen instructions. 3. Using an optional security cable (select products only) A security cable (purchased separately) is designed to effectively manage and secure their company assets. Using HP Managed Services (select products only) HP Managed Services is highly cost effective relative to protect them from unauthorized access. HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. Select the Start button, select Settings...
User Guide
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... contains the update. 4. Follow any device, cable, or cord. Using the hard drive path you are ready to install the update. Click Updates, and then click Check for example, filename.exe). Make a note of the path to the location on -screen instructions to download your hard drive. Do not download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. During the download and installation, follow...
... contains the update. 4. Follow any device, cable, or cord. Using the hard drive path you are ready to install the update. Click Updates, and then click Check for example, filename.exe). Make a note of the path to the location on -screen instructions to download your hard drive. Do not download or install a BIOS update while the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. During the download and installation, follow...
User Guide
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... the Start button, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - or - b. For assistance in the taskbar. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Using HP PC Hardware Diagnostics Windows 49 To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement...
... the Start button, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - or - b. For assistance in the taskbar. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Using HP PC Hardware Diagnostics Windows 49 To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement...
User Guide
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... optical drive or a USB flash drive, depending on -screen instructions. Type recovery in HP Recovery Manager, you to remove the HP Recovery partition (select products only) to perform System Recovery or create HP Recovery media. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up , restoring, and recovering Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. 58...
... optical drive or a USB flash drive, depending on -screen instructions. Type recovery in HP Recovery Manager, you to remove the HP Recovery partition (select products only) to perform System Recovery or create HP Recovery media. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up , restoring, and recovering Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. 58...
User Guide
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... microphones 24 sound settings 24 speakers 23 audio-in (microphone) jack 7, 8 audio-out (headphone)/audio-in (microphone) jack, identifying 6, 8 B backing up software and information 46 backup, creating 54 backups 54 battery conserving power 36 discharging 36 factory-sealed 37 finding information 36 low battery levels 36 resolving low battery level 37 battery charge 36 battery information, finding 36 battery power 35 best practices 1 BIOS determining version 47 downloading an update 48 starting the Setup Utility 47 updating 47 Bluetooth device 19, 21 Bluetooth label 17 boot order, changing...
... microphones 24 sound settings 24 speakers 23 audio-in (microphone) jack 7, 8 audio-out (headphone)/audio-in (microphone) jack, identifying 6, 8 B backing up software and information 46 backup, creating 54 backups 54 battery conserving power 36 discharging 36 factory-sealed 37 finding information 36 low battery levels 36 resolving low battery level 37 battery charge 36 battery information, finding 36 battery power 35 best practices 1 BIOS determining version 47 downloading an update 48 starting the Setup Utility 47 updating 47 Bluetooth device 19, 21 Bluetooth label 17 boot order, changing...
User Guide
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... port with HP Sleep and Charge 8 USB Type-C Thunderbolt 24 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 12 power connector, identifying 5, 8 Power icon, using 35 power lights, identifying 11 power settings, using 35 product name and number, computer 16 PRT SC key 13 public WLAN connection 20 R recovery 54 discs 55, 57 HP Recovery Manager 56 HP Recovery partition 56 media 57 starting 57 supported discs 55 system 56 USB flash drive 57 using HP Recovery media 55 recovery media creating using HP Cloud Recovery Download Tool 56 creating using HP...
... port with HP Sleep and Charge 8 USB Type-C Thunderbolt 24 USB Type-C with HP Sleep and Charge 6 power battery 35 external 37 power button, identifying 12 power connector, identifying 5, 8 Power icon, using 35 power lights, identifying 11 power settings, using 35 product name and number, computer 16 PRT SC key 13 public WLAN connection 20 R recovery 54 discs 55, 57 HP Recovery Manager 56 HP Recovery partition 56 media 57 starting 57 supported discs 55 system 56 USB flash drive 57 using HP Recovery media 55 recovery media creating using HP Cloud Recovery Download Tool 56 creating using HP...
User Guide
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... 6 USB Type-C port, connecting 24, 28 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 8 using passwords 43 using the keyboard and optional mouse 32 using the TouchPad 29 W Windows backup 54 recovery media 54 system restore point 54 Windows Hello 23 using 44 Windows key, identifying 13 Windows passwords 43 Windows tools, using 54 wired network (LAN) 22 wireless button 19 wireless certification label 17 wireless controls button 19 operating system 19 wireless light 19 wireless network (WLAN) connecting 20 corporate WLAN connection 20 functional range...
... 6 USB Type-C port, connecting 24, 28 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 8 using passwords 43 using the keyboard and optional mouse 32 using the TouchPad 29 W Windows backup 54 recovery media 54 system restore point 54 Windows Hello 23 using 44 Windows key, identifying 13 Windows passwords 43 Windows tools, using 54 wired network (LAN) 22 wireless button 19 wireless certification label 17 wireless controls button 19 operating system 19 wireless light 19 wireless network (WLAN) connecting 20 corporate WLAN connection 20 functional range...
Maintenance and Service Guide
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... updates and messages. 3. Updating Setup Utility (BIOS) 71 Do not download or install a BIOS update while the computer is more recent than your hard drive. Type support in the taskbar search box, and then select File Explorer. 2. or - Follow the on -screen instructions to download your hard drive where the BIOS update is connected to reliable external power using the AC adapter. If the update is running on your selection to the hard drive. Follow the on -screen instructions. 4. Downloading a BIOS update CAUTION...
... updates and messages. 3. Updating Setup Utility (BIOS) 71 Do not download or install a BIOS update while the computer is more recent than your hard drive. Type support in the taskbar search box, and then select File Explorer. 2. or - Follow the on -screen instructions to download your hard drive where the BIOS update is connected to reliable external power using the AC adapter. If the update is running on your selection to the hard drive. Follow the on -screen instructions. 4. Downloading a BIOS update CAUTION...
Maintenance and Service Guide
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8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. When the tool opens, select the type of diagnostic ...
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. When the tool opens, select the type of diagnostic ...
Maintenance and Service Guide
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... audio-out (headphone)/audio-in (microphone) jack, identifying 7, 9 B back cover, spare part number 29, 64 backup, creating 77 backups 77 base enclosure removal 45 spare part numbers 45 base enclosure;spare part numbers 27 battery removal 38 spare part number 26, 38 BIOS determining version 70 downloading an update 71 starting the Setup Utility 70 updating 70 Bluetooth label 19 boot order, changing 78 buttons left TouchPad 12 optical drive eject 5 power 14 right TouchPad 12 C camera identifying 11 camera light, identifying 11 camera module removal 67 camera, spare part number 29, 64 caps lock...
... audio-out (headphone)/audio-in (microphone) jack, identifying 7, 9 B back cover, spare part number 29, 64 backup, creating 77 backups 77 base enclosure removal 45 spare part numbers 45 base enclosure;spare part numbers 27 battery removal 38 spare part number 26, 38 BIOS determining version 70 downloading an update 71 starting the Setup Utility 70 updating 70 Bluetooth label 19 boot order, changing 78 buttons left TouchPad 12 optical drive eject 5 power 14 right TouchPad 12 C camera identifying 11 camera light, identifying 11 camera module removal 67 camera, spare part number 29, 64 caps lock...
Maintenance and Service Guide
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...port with HP Sleep and Charge 9 USB Type-C with HP Sleep and Charge 7 power button board; spare part numbers 25 power lights, identifying 13 power requirements, product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 86 Index I insert key 15 internal microphones, identifying 11 J jacks audio-in (microphone...
...port with HP Sleep and Charge 9 USB Type-C with HP Sleep and Charge 7 power button board; spare part numbers 25 power lights, identifying 13 power requirements, product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 86 Index I insert key 15 internal microphones, identifying 11 J jacks audio-in (microphone...