Maintenance and Service Guide
Page 5
...Display ...7 Low blue light mode (select products only 7 Keyboard area ...8 Touchpad settings and components 8 Touchpad settings ...9 Adjusting touchpad settings 9 Turning on the touchpad 9 Touchpad components ...9 Lights ...10 Special keys ...10 Bottom ...12 Labels ...12 HP OMEN Gaming Hub ...13 3 Illustrated parts catalog ...15 Computer major components ...15 Display assembly subcomponents ...17 Miscellaneous parts ...19 4 Removal and replacement procedures preliminary requirements 21 Tools required ...21 Service considerations ...21 Plastic parts ...21 Cables and connectors ...21 Drive...
...Display ...7 Low blue light mode (select products only 7 Keyboard area ...8 Touchpad settings and components 8 Touchpad settings ...9 Adjusting touchpad settings 9 Turning on the touchpad 9 Touchpad components ...9 Lights ...10 Special keys ...10 Bottom ...12 Labels ...12 HP OMEN Gaming Hub ...13 3 Illustrated parts catalog ...15 Computer major components ...15 Display assembly subcomponents ...17 Miscellaneous parts ...19 4 Removal and replacement procedures preliminary requirements 21 Tools required ...21 Service considerations ...21 Plastic parts ...21 Cables and connectors ...21 Drive...
Maintenance and Service Guide
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... authorized service provider parts 29 Component replacement procedures ...29 Preparation for disassembly ...29 Bottom cover ...29 Battery ...30 Solid-state drive ...32 Speaker, left ...33 Memory modules ...34 Card reader ...36 Speaker, right ...37 Heat sink ...38 Power connector cable ...40 Fans ...41 WLAN module ...41 USB board ...43 System board ...44 IR sensor board ...46 Touchpad ...47 RJ-45 door ...49 Display assembly ...50 Top cover with keyboard ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59...
... authorized service provider parts 29 Component replacement procedures ...29 Preparation for disassembly ...29 Bottom cover ...29 Battery ...30 Solid-state drive ...32 Speaker, left ...33 Memory modules ...34 Card reader ...36 Speaker, right ...37 Heat sink ...38 Power connector cable ...40 Fans ...41 WLAN module ...41 USB board ...43 System board ...44 IR sensor board ...46 Touchpad ...47 RJ-45 door ...49 Display assembly ...50 Top cover with keyboard ...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59...
Maintenance and Service Guide
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... wireless module only with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. Carefully disconnect the antenna cables from the computer (4). Disconnect the battery cable from the module (1). 2. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the plastic antenna protector from the system board (see Preparation for authorized service provider parts...
... wireless module only with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. Carefully disconnect the antenna cables from the computer (4). Disconnect the battery cable from the module (1). 2. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the plastic antenna protector from the system board (see Preparation for authorized service provider parts...
Maintenance and Service Guide
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...-screen instructions. ● In Windows, press ctrl+alt+s. Starting Setup Utility (BIOS) You have several ways to your computer. Most BIOS updates on your notebook. Start Setup Utility (BIOS) (see Preparing for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. To check for later BIOS versions, see Starting Setup Utility (BIOS) on page 60. 59 Turn on the system (such as ROM date and System BIOS), use...
...-screen instructions. ● In Windows, press ctrl+alt+s. Starting Setup Utility (BIOS) You have several ways to your computer. Most BIOS updates on your notebook. Start Setup Utility (BIOS) (see Preparing for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. To check for later BIOS versions, see Starting Setup Utility (BIOS) on page 60. 59 Turn on the system (such as ROM date and System BIOS), use...
Maintenance and Service Guide
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... downloaded. You might need to access this information to locate the update later, after the download is connected to follow these steps: a. You will need this path when you are ready to the BIOS version currently installed on -screen instructions. 60 Chapter 6 Using Setup Utility (BIOS) Downloading a BIOS update After you review the prerequisites, you recorded earlier, open the folder that contains the update. 4. Select the question mark icon in an optional docking device...
... downloaded. You might need to access this information to locate the update later, after the download is connected to follow these steps: a. You will need this path when you are ready to the BIOS version currently installed on -screen instructions. 60 Chapter 6 Using Setup Utility (BIOS) Downloading a BIOS update After you review the prerequisites, you recorded earlier, open the folder that contains the update. 4. Select the question mark icon in an optional docking device...
Maintenance and Service Guide
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... 21 H hard drive specifications 71 HDMI port identifying 6 heat sink removal 38 spare part number 38 HP OMEN Gaming Hub, using 13 HP PC Hardware Diagnostics UEFI downloading 68 failure ID code 67 starting 68 using 67 HP PC Hardware Diagnostics Windows accessing 65, 66 downloading 66 failure ID code 65 installing 67 using 65 HP Recovery media recovery 63 HP Sure Recover 64 I illustrated parts catalog 15 internal microphones, identifying 8 IR sensor board removal 46 spare part numbers 46 J jacks audio-out (headphone)/audio-in (microphone) 6 network 6 RJ-45 (network) 6 K keyboard product...
... 21 H hard drive specifications 71 HDMI port identifying 6 heat sink removal 38 spare part number 38 HP OMEN Gaming Hub, using 13 HP PC Hardware Diagnostics UEFI downloading 68 failure ID code 67 starting 68 using 67 HP PC Hardware Diagnostics Windows accessing 65, 66 downloading 66 failure ID code 65 installing 67 using 65 HP Recovery media recovery 63 HP Sure Recover 64 I illustrated parts catalog 15 internal microphones, identifying 8 IR sensor board removal 46 spare part numbers 46 J jacks audio-out (headphone)/audio-in (microphone) 6 network 6 RJ-45 (network) 6 K keyboard product...
Maintenance and Service Guide
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... Thunderbolt port with HP Sleep and Charge 6 power button, identifying 11 power connector cable removal 40 spare part numbers 40 power connector, identifying 6 power cord requirements for all countries 73 requirements for specific countries and regions 73 set requirements 73 power light, identifying 10 product description keyboard 3 pointing device 3 ports 2 product name and number, computer 12 R recovery 62 discs 63 media 63 USB flash drive 63 recovery media 62 creating using HP Cloud Recovery Download Tool 62 creating using Windows tools 62 regulatory information regulatory label 12 wireless...
... Thunderbolt port with HP Sleep and Charge 6 power button, identifying 11 power connector cable removal 40 spare part numbers 40 power connector, identifying 6 power cord requirements for all countries 73 requirements for specific countries and regions 73 set requirements 73 power light, identifying 10 product description keyboard 3 pointing device 3 ports 2 product name and number, computer 12 R recovery 62 discs 63 media 63 USB flash drive 63 recovery media 62 creating using HP Cloud Recovery Download Tool 62 creating using Windows tools 62 regulatory information regulatory label 12 wireless...
Setup Instructions
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...™ service for gaming, media creation, and graphics-intensive tasks. Use this document, please send any suggestions, comments, or errors to switch between Hybrid or Discrete graphics. Hybrid-Use to http://www.hp.com/support. FreeDOS products To access the user guides, select HP Documents on the product. Then select Manuals. You can briefly press the fn+esc key combination to configure GPU mode automatically (select...
...™ service for gaming, media creation, and graphics-intensive tasks. Use this document, please send any suggestions, comments, or errors to switch between Hybrid or Discrete graphics. Hybrid-Use to http://www.hp.com/support. FreeDOS products To access the user guides, select HP Documents on the product. Then select Manuals. You can briefly press the fn+esc key combination to configure GPU mode automatically (select...
User Guide
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......3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display...5 Low blue light mode (select products only) ...5 Keyboard area...6 Touchpad settings and components ...6 Touchpad settings...7 Adjusting touchpad settings...7 Turning on the touchpad...7 Touchpad components ...7 Lights...8 Special keys...9 Action keys ...10 Bottom ...11 Labels ...12 HP OMEN Gaming Hub...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls...14 Airplane mode key ...14 Operating system controls ...14 Connecting to a WLAN...15 Using HP...
......3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display...5 Low blue light mode (select products only) ...5 Keyboard area...6 Touchpad settings and components ...6 Touchpad settings...7 Adjusting touchpad settings...7 Turning on the touchpad...7 Touchpad components ...7 Lights...8 Special keys...9 Action keys ...10 Bottom ...11 Labels ...12 HP OMEN Gaming Hub...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls...14 Airplane mode key ...14 Operating system controls ...14 Connecting to a WLAN...15 Using HP...
User Guide
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... touchpad) ...27 One-finger slide (touch screen) ...28 Using an optional keyboard or mouse...28 Using an on-screen keyboard (select products only)...28 6 Managing power...29 Using Sleep and Hibernation ...29 Initiating and exiting Sleep ...29 Initiating and exiting Hibernation (select products only 30 Shutting down (turning off) the computer ...30 Using the Power icon and Power Options...31 Running on battery power...31 Using HP Fast Charge (select products only)...31 Displaying battery charge...32 Finding battery...
... touchpad) ...27 One-finger slide (touch screen) ...28 Using an optional keyboard or mouse...28 Using an on-screen keyboard (select products only)...28 6 Managing power...29 Using Sleep and Hibernation ...29 Initiating and exiting Sleep ...29 Initiating and exiting Hibernation (select products only 30 Shutting down (turning off) the computer ...30 Using the Power icon and Power Options...31 Running on battery power...31 Using HP Fast Charge (select products only)...31 Displaying battery charge...32 Finding battery...
User Guide
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Setting Windows passwords...41 Setting Setup Utility (BIOS) passwords ...42 Using Windows Hello (select products only) ...42 Using internet security software...43 Using antivirus software...43 Using firewall software ...43 Installing software updates...44 Using HP Device as a Service (select products only) ...44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45 Determining the BIOS ...
Setting Windows passwords...41 Setting Setup Utility (BIOS) passwords ...42 Using Windows Hello (select products only) ...42 Using internet security software...43 Using antivirus software...43 Using firewall software ...43 Installing software updates...44 Using HP Device as a Service (select products only) ...44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45 Determining the BIOS ...
User Guide
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..., and then select HP Documentation. WARNING! Follow the device manufacturer's instructions. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings, follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to the audio-out (headphone)/audio-in (microphone) combo jack on the computer to connect an external monitor, projector, or...
..., and then select HP Documentation. WARNING! Follow the device manufacturer's instructions. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to adjust system volume, change sound settings, follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to the audio-out (headphone)/audio-in (microphone) combo jack on the computer to connect an external monitor, projector, or...
User Guide
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... gaming software. Type support in the taskbar. 2. On the Downloads and updates page, make the selection for updates and follow the on -screen instructions. Type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then select Windows Update settings. 36...
... gaming software. Type support in the taskbar. 2. On the Downloads and updates page, make the selection for updates and follow the on -screen instructions. Type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers HP recommends that the drive in the taskbar search box, and then select Windows Update settings. 36...
User Guide
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... or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in options. 42 Chapter 8 Securing your computer and information or Turn on -screen instructions. To save your choice, you can prevent the computer from operating properly. 1. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down button. - Your changes take...
... or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in options. 42 Chapter 8 Securing your computer and information or Turn on -screen instructions. To save your choice, you can prevent the computer from operating properly. 1. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). or Turn on or restart the tablet, and then quickly hold down button. - Your changes take...
User Guide
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... information to correct security problems and improve software performance. To connect a security cable to https://www.hptouchpointmanager.com/. Select the Start button, select Settings, and then select Update & Security. 2. You can install these updates automatically. Securing your wireless network When you receive an alert. Backing up your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable security features to...
... information to correct security problems and improve software performance. To connect a security cable to https://www.hptouchpointmanager.com/. Select the Start button, select Settings, and then select Update & Security. 2. You can install these updates automatically. Securing your wireless network When you receive an alert. Backing up your software applications and information Regularly back up a WLAN or access an existing WLAN, always enable security features to...
User Guide
Page 54
... optional power source. The hard drive designation is connected to your hard drive designation. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. If no instructions appear, follow these steps. 1. Type file in an optional docking device, or connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 46 Chapter 9 Using Setup Utility (BIOS) Do not download or install a BIOS update...
... optional power source. The hard drive designation is connected to your hard drive designation. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. If no instructions appear, follow these steps. 1. Type file in an optional docking device, or connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 46 Chapter 9 Using Setup Utility (BIOS) Do not download or install a BIOS update...
User Guide
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... -screen instructions to find your product and locate your HP Recovery media. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. Select the optical drive or USB flash drive from which you can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Changing the computer boot order...
... -screen instructions to find your product and locate your HP Recovery media. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. Select the optical drive or USB flash drive from which you can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Changing the computer boot order...
User Guide
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... switch screen image 10 touchpad 11 using 10 volume mute 11 airplane mode 14 airplane mode key 14 antivirus software, using 43 assistive technology (AT) finding 61 purpose 60 AT (assistive technology) finding 61 purpose 60 audio 18 adjusting volume 11 HDMI audio 21, 22 headphones 18 headsets 19 sound settings 19 speakers 18 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 44 backup, creating 54 backups 54 battery conserving power...
... switch screen image 10 touchpad 11 using 10 volume mute 11 airplane mode 14 airplane mode key 14 antivirus software, using 43 assistive technology (AT) finding 61 purpose 60 AT (assistive technology) finding 61 purpose 60 audio 18 adjusting volume 11 HDMI audio 21, 22 headphones 18 headsets 19 sound settings 19 speakers 18 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 44 backup, creating 54 backups 54 battery conserving power...
User Guide
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... number 15 mute light, identifying 8 mute volume action key 11 N navigating the screen 25 network jack, identifying 4 next track action key 11 O OMEN key, identifying 10 on-screen keyboard 28 one-finger slide touch screen gesture 28 operating environment 59 operating system controls 14 P passwords Setup Utility (BIOS 42 Windows 41 pause action key 11 play action key 11 ports HDMI 4, 20-22 USB SuperSpeed 3 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C Thunderbolt...........20 USB Type-C Thunderbolt port with HP Sleep and Charge...... 4 power battery...
... number 15 mute light, identifying 8 mute volume action key 11 N navigating the screen 25 network jack, identifying 4 next track action key 11 O OMEN key, identifying 10 on-screen keyboard 28 one-finger slide touch screen gesture 28 operating environment 59 operating system controls 14 P passwords Setup Utility (BIOS 42 Windows 41 pause action key 11 play action key 11 ports HDMI 4, 20-22 USB SuperSpeed 3 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 23 USB Type-C Thunderbolt...........20 USB Type-C Thunderbolt port with HP Sleep and Charge...... 4 power battery...
User Guide
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... 3 RJ-45 (network) jack, identifying.....4 RJ-45 (network) status lights, identifying 4 S screen navigating 25 Section 508 accessibility standards 62 security cable, installing 44 serial number, computer 12 service labels, locating 12 Setup Utility (BIOS) passwords...... 42 shipping the computer 39 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating... 29 slots 5 memory card reader 5 software Disk Cleanup 35 Disk Defragmenter 35 locating 3 software installed locating 3 software updates, installing.......... 44 sound See audio sound settings, using 19...
... 3 RJ-45 (network) jack, identifying.....4 RJ-45 (network) status lights, identifying 4 S screen navigating 25 Section 508 accessibility standards 62 security cable, installing 44 serial number, computer 12 service labels, locating 12 Setup Utility (BIOS) passwords...... 42 shipping the computer 39 shutdown 30 Sleep exiting 29 initiating 29 Sleep and Hibernation, initiating... 29 slots 5 memory card reader 5 software Disk Cleanup 35 Disk Defragmenter 35 locating 3 software installed locating 3 software updates, installing.......... 44 sound See audio sound settings, using 19...
