Maintenance and Service Guide
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... sole remedy is a US registered trademark and/or service mark of S Mode. Systems may not be available on this computer, you cannot switch back to take full advantage of HDMI Licensing Administrator, Inc. under license. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to S Mode. Not all features are trademarks or registered trademarks of Windows functionality.
... sole remedy is a US registered trademark and/or service mark of S Mode. Systems may not be available on this computer, you cannot switch back to take full advantage of HDMI Licensing Administrator, Inc. under license. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to S Mode. Not all features are trademarks or registered trademarks of Windows functionality.
Maintenance and Service Guide
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...-state drive...32 Memory modules...34 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Preparation for disassembly...37 Bottom cover ...37 Battery...39 WLAN module...40 Speakers...41 Per key lighting board...42 Touchpad ...43 USB board ...46 Heat sink assembly...47 System board with heat sink ...48 RJ-45 door...51 Fans ...52 IR board...53 Audio board...54 Display assembly...55 Top cover with keyboard ...63 7 Using Setup Utility (BIOS) ...65 Starting Setup Utility (BIOS)...65 Updating Setup Utility (BIOS...
...-state drive...32 Memory modules...34 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Preparation for disassembly...37 Bottom cover ...37 Battery...39 WLAN module...40 Speakers...41 Per key lighting board...42 Touchpad ...43 USB board ...46 Heat sink assembly...47 System board with heat sink ...48 RJ-45 door...51 Fans ...52 IR board...53 Audio board...54 Display assembly...55 Top cover with keyboard ...63 7 Using Setup Utility (BIOS) ...65 Starting Setup Utility (BIOS)...65 Updating Setup Utility (BIOS...
Maintenance and Service Guide
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... in the BIOS Event Log. Type Event Viewer, and then press enter. 4. Chrome™: 1. Go to display more options. 3. Type the serial number, product number, or product name to go to view technical bulletins. 30 Chapter 4 Removal and replacement procedures preliminary requirements Select Advisories to the product support page. 5. Post-operating system failures are logged in the right panel. Accessing support information To find the HP support that...
... in the BIOS Event Log. Type Event Viewer, and then press enter. 4. Chrome™: 1. Go to display more options. 3. Type the serial number, product number, or product name to go to view technical bulletins. 30 Chapter 4 Removal and replacement procedures preliminary requirements Select Advisories to the product support page. 5. Post-operating system failures are logged in the right panel. Accessing support information To find the HP support that...
Maintenance and Service Guide
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... your computer, including model, serial number, product key, and length of warranty, are unsure whether the computer is off the computer. Turn off or in Hibernation, turn the computer on the service tag at the bottom of each screw size and location during removal and replacement. Accessing these procedures: For initial safety procedures, see Removal and replacement procedures preliminary requirements on -screen instructions. If you...
... your computer, including model, serial number, product key, and length of warranty, are unsure whether the computer is off the computer. Turn off or in Hibernation, turn the computer on the service tag at the bottom of each screw size and location during removal and replacement. Accessing these procedures: For initial safety procedures, see Removal and replacement procedures preliminary requirements on -screen instructions. If you...
Maintenance and Service Guide
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Remove the display assembly: NOTE: All flat cable connectors are covered with the display assembly connected to the computer. You can remove the bezel, display panel, camera module, and ambient light sensor without removing the entire display assembly from the display assembly. Display assembly 55 Spare parts for disassembly on page 37). 2. Before removing the display panel, follow these procedures and illustrations. Disconnect the battery cable from the display assembly. 3. Remove the bottom cover (see Bottom cover on...
Remove the display assembly: NOTE: All flat cable connectors are covered with the display assembly connected to the computer. You can remove the bezel, display panel, camera module, and ambient light sensor without removing the entire display assembly from the display assembly. Display assembly 55 Spare parts for disassembly on page 37). 2. Before removing the display panel, follow these procedures and illustrations. Disconnect the battery cable from the display assembly. 3. Remove the bottom cover (see Bottom cover on...
Maintenance and Service Guide
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..., type file in an optional docking device, or connected to follow these steps: a. The Checking for Updates window opens, and Windows checks for a BIOS update on your BIOS version, make note of the BIOS version. 3. Follow any software updates, especially system BIOS updates. IMPORTANT: To reduce the risk of the path to a network, consult the network administrator before downloading and installing a BIOS update. Select Updates. You might need to access this information to reliable external power using the AC adapter...
..., type file in an optional docking device, or connected to follow these steps: a. The Checking for Updates window opens, and Windows checks for a BIOS update on your BIOS version, make note of the BIOS version. 3. Follow any software updates, especially system BIOS updates. IMPORTANT: To reduce the risk of the path to a network, consult the network administrator before downloading and installing a BIOS update. Select Updates. You might need to access this information to reliable external power using the AC adapter...
Maintenance and Service Guide
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... Software and Drivers, select your failure ID and product number automatically filled in the following order: 70 Chapter 8 Using HP PC Hardware Diagnostics Service Center page appears with your type of these tasks: ● Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to a USB flash drive on your computer or USB flash drive. Press f2. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics Unified Extensible Firmware Interface...
... Software and Drivers, select your failure ID and product number automatically filled in the following order: 70 Chapter 8 Using HP PC Hardware Diagnostics Service Center page appears with your type of these tasks: ● Select Contact HP, accept the HP privacy disclaimer, and then use a Windows computer and a USB flash drive to a USB flash drive on your computer or USB flash drive. Press f2. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics Unified Extensible Firmware Interface...
Maintenance and Service Guide
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... BIOS for startup information. Select the optical drive or USB flash drive from which is the order of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Follow the on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with keyboards attached, turn on -screen instructions...
... BIOS for startup information. Select the optical drive or USB flash drive from which is the order of a custom image To access the latest documentation for boot options. ● For tablets without installed recovery software. Follow the on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with keyboards attached, turn on -screen instructions...
Maintenance and Service Guide
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... spare part number 20 audio board removal 54 spare part number 54 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 2 B backup, creating 74 backups 74 battery illustrated 17 spare part number 17 bezel illustrated 19 spare part numbers 19 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 14 boot order, changing 76 bottom components 13 bottom cover illustrated 18 removal 37 spare part number 37 spare part numbers 18 buttons left touchpad 8, 9 power 11 right touchpad 8, 9 C calculator key...
... spare part number 20 audio board removal 54 spare part number 54 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 2 B backup, creating 74 backups 74 battery illustrated 17 spare part number 17 bezel illustrated 19 spare part numbers 19 BIOS determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65 Bluetooth label 14 boot order, changing 76 bottom components 13 bottom cover illustrated 18 removal 37 spare part number 37 spare part numbers 18 buttons left touchpad 8, 9 power 11 right touchpad 8, 9 C calculator key...
Maintenance and Service Guide
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... lights AC adapter and battery 12 camera 7 caps lock 10 mute 10 power 10 RJ-45 (network) status 12 touchpad 8, 10 low blue light mode 7 M memory module product description 1 memory modules removal 34 spare part numbers 34 microphone product description 2 model name 1 mute light, identifying 10 N network jack, identifying 12 O OMEN key, identifying 12 operating system, product description 4 P packaging guidelines 23, 29 pointing device, product description 3 ports HDMI 13 product description 3 USB SuperSpeed 13 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C Thunderbolt port with HP...
... lights AC adapter and battery 12 camera 7 caps lock 10 mute 10 power 10 RJ-45 (network) status 12 touchpad 8, 10 low blue light mode 7 M memory module product description 1 memory modules removal 34 spare part numbers 34 microphone product description 2 model name 1 mute light, identifying 10 N network jack, identifying 12 O OMEN key, identifying 12 operating system, product description 4 P packaging guidelines 23, 29 pointing device, product description 3 ports HDMI 13 product description 3 USB SuperSpeed 13 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C Thunderbolt port with HP...
User Guide
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... Locating software...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only) ...5 Wake-on-voice (select products only)...5 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings ...7 Adjusting touchpad settings ...7 Turning on the touchpad ...7 Touchpad components ...7 Lights ...8 Special keys ...9 Action keys...11 HP OMEN Gaming Hub ...12 Rear ...13 Bottom ...14 Labels...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key...17 Operating system controls ...17 Connecting...
... Locating software...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only) ...5 Wake-on-voice (select products only)...5 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings ...7 Adjusting touchpad settings ...7 Turning on the touchpad ...7 Touchpad components ...7 Lights ...8 Special keys ...9 Action keys...11 HP OMEN Gaming Hub ...12 Rear ...13 Bottom ...14 Labels...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key...17 Operating system controls ...17 Connecting...
User Guide
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... action key. Decreases speaker volume incrementally while you turn off this key alternates the screen image from high (when you can adjust the brightness of an audio CD, a DVD, or a BD. Action keys 11 Table 2-7 Action keys and their descriptions (continued) Component (7) OMEN key (8) Calculator key Description Opens the OMEN Gaming Hub software. To turn off after 30 seconds of a DVD or a Blu-ray Disc (BD). To conserve battery power, turn the keyboard backlight...
... action key. Decreases speaker volume incrementally while you turn off this key alternates the screen image from high (when you can adjust the brightness of an audio CD, a DVD, or a BD. Action keys 11 Table 2-7 Action keys and their descriptions (continued) Component (7) OMEN key (8) Calculator key Description Opens the OMEN Gaming Hub software. To turn off after 30 seconds of a DVD or a Blu-ray Disc (BD). To conserve battery power, turn the keyboard backlight...
User Guide
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....support.microsoft.com , and type Use an eSIM in the search box. 2. Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that area. For example, you can be equipped with HP Mobile Broadband: 1. You can quickly switch between mobile operators and data plans. Select Location privacy settings, and then make sure that you might be active at a time. ● Place a removable...
....support.microsoft.com , and type Use an eSIM in the search box. 2. Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that area. For example, you can be equipped with HP Mobile Broadband: 1. You can quickly switch between mobile operators and data plans. Select Location privacy settings, and then make sure that you might be active at a time. ● Place a removable...
User Guide
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...: a. Setting Setup Utility (BIOS) passwords 45 Tap f10. 2. To save your power-on or restart the tablet, and then quickly hold down the Windows button. NOTE: This password cannot be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be used to access Setup Utility (BIOS) contents. Errors can prevent the computer from operating properly. 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ■ Turn on -screen instructions. To set, change...
...: a. Setting Setup Utility (BIOS) passwords 45 Tap f10. 2. To save your power-on or restart the tablet, and then quickly hold down the Windows button. NOTE: This password cannot be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be used to access Setup Utility (BIOS) contents. Errors can prevent the computer from operating properly. 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ■ Turn on -screen instructions. To set, change...
User Guide
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... options, and then follow the on -screen instructions. 3. Securing your wireless network When you receive an alert. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that enables businesses to https://www.hpdaas.com/. For more information, go to effectively manage and secure their company assets. You can quickly download and install the software, which may not provide any security. Installing software updates HP, Windows...
... options, and then follow the on -screen instructions. 3. Securing your wireless network When you receive an alert. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that enables businesses to https://www.hpdaas.com/. For more information, go to effectively manage and secure their company assets. You can quickly download and install the software, which may not provide any security. Installing software updates HP, Windows...
User Guide
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3. Preparing for and download BIOS updates. 1. Select the Search icon in the taskbar, type support in an optional docking device, or connected to reliable external power using the AC adapter. Follow the on-screen instructions to download your computer. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. Follow any device, cable, or cord. Select your hard drive. IMPORTANT: To reduce the risk...
3. Preparing for and download BIOS updates. 1. Select the Search icon in the taskbar, type support in an optional docking device, or connected to reliable external power using the AC adapter. Follow the on-screen instructions to download your computer. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. Follow any device, cable, or cord. Select your hard drive. IMPORTANT: To reduce the risk...
User Guide
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..., and quickly press esc. 2. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading HP PC Hardware Diagnostics UEFI to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to diagnose hardware issues. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI...
..., and quickly press esc. 2. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading HP PC Hardware Diagnostics UEFI to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to diagnose hardware issues. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI...
User Guide
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... sound settings 23 speakers 22 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 47 backup, creating 58 backups 58 battery conserving power 35 discharging 35 factory-sealed 36 finding information 35 low battery levels 35 resolving low battery level 36 battery charge 34 battery information, finding 35 battery power 34 best practices 1 BIOS determining version 49 downloading an update 50 starting the Setup Utility 49 updating 49 Bluetooth device 17, 19 Bluetooth label 15 boot order, changing...
... sound settings 23 speakers 22 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 47 backup, creating 58 backups 58 battery conserving power 35 discharging 35 factory-sealed 36 finding information 35 low battery levels 35 resolving low battery level 36 battery charge 34 battery information, finding 35 battery power 34 best practices 1 BIOS determining version 49 downloading an update 50 starting the Setup Utility 49 updating 49 Bluetooth device 17, 19 Bluetooth label 15 boot order, changing...
User Guide
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... number 18 mobile operator settings locating 18 mute light, identifying 9 mute volume action key 11 N navigating the screen 28 network jack, identifying 13 next track action key 12 O OMEN key, identifying 11 on-screen keyboard 31 one-finger slide touch screen gesture 31 operating environment 63 operating system controls 17 P passwords Setup Utility (BIOS) 45 Windows 44 pause action key 11 play action key 11 ports HDMI 14, 24 USB SuperSpeed 14 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C 26 USB Type-C Thunderbolt 24 USB Type-C Thunderbolt port with HP Sleep...
... number 18 mobile operator settings locating 18 mute light, identifying 9 mute volume action key 11 N navigating the screen 28 network jack, identifying 13 next track action key 12 O OMEN key, identifying 11 on-screen keyboard 31 one-finger slide touch screen gesture 31 operating environment 63 operating system controls 17 P passwords Setup Utility (BIOS) 45 Windows 44 pause action key 11 play action key 11 ports HDMI 14, 24 USB SuperSpeed 14 USB SuperSpeed port with HP Sleep and Charge 3 USB Type-C 26 USB Type-C Thunderbolt 24 USB Type-C Thunderbolt port with HP Sleep...
User Guide
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... USB flash drive 59 recovery media 58 creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 56 using 56 resources, accessibility 68 restoring 58 restoring and recovery methods 59 right control zone, identifying 7 right side components 3 RJ-45 (network) jack, identifying 13 RJ-45 (network) status lights, identifying 13 S screen navigating 28 Section 508 accessibility standards 67 security cable, installing...
... USB flash drive 59 recovery media 58 creating using HP Cloud Recovery Download Tool 58 creating using Windows tools 58 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 56 using 56 resources, accessibility 68 restoring 58 restoring and recovery methods 59 right control zone, identifying 7 right side components 3 RJ-45 (network) jack, identifying 13 RJ-45 (network) status lights, identifying 13 S screen navigating 28 Section 508 accessibility standards 67 security cable, installing...
