HP Pro Tower ZHAN 99 G9 Desktop PC Support and Manuals
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Popular HP Pro Tower ZHAN 99 G9 Desktop PC Manual Pages
Maintenance and Service Guide - Page 9
...: The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTPstyle headsets. If the light blinks red, the computer displays a diagnostic code to interpret the code.
NOTE: The light on the power button is normally white when the power is on page 85 to indicate a problem. See Interpreting...
Maintenance and Service Guide - Page 62
... specific problems.
3. NOTE: DIMM1 or XMM1 must always be installed. Replace the system board.
Run the Computer Setup utility and ensure that Device available is bad.
Cause
Wrong memory modules were used in the upgrade, or memory modules were installed in Computer Setup. Power light blinks red three times and then white two times
Use this information to troubleshoot...
Maintenance and Service Guide - Page 69
... to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as Secure Boot, power management, virtualization support, and language and
keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. To access the Computer Setup Utilities menu, complete these steps: 1.
NOTE: Selecting UEFI...
Maintenance and Service Guide - Page 70
...for each installed module)
● System BIOS version ● ME Firmware version (Intel only)
● Video BIOS version ● Reference code revision
Computer Setup Main ...Setup screen. NOTE: Support for all information in the Security menu by selecting Restore Security Settings to select the option you have been saved, factory defaults are available for specific Computer Setup...
Maintenance and Service Guide - Page 79
... launched because of bootable devices is selected.
HP Sure Recover
HP Sure Recover
If enabled and HP Sure Recover is notified of the recovery driver stored in the embedded secure storage device. If disabled, system firmware retrieves the recovery agent from the network.
Gen 1 (2.5 Gbps)
72 Chapter 6 Computer Setup (F10) Utility The computer then boots from...
Maintenance and Service Guide - Page 86
...manually switch to resolve the error condition.
NOTE: The computer beeps once after a POST text message is tested. Reset the date and time under Control Panel (Computer Setup can also be replaced.
Clear CMOS.
5. If a POST error occurs, the screen will display the error message.
If the problem persists, replace... POST error messages
This section lists the error codes, error messages,...
Maintenance and Service Guide - Page 89
.... (Available at http://www.hp.com/support.)
3. Determine whether hard drive is
have been changed , storage or firmware mode might have a hard drive firmware patch that will soon fail. (Some hard drives 1. Remove any problem with specific devices.
301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure
Hard drive will
giving correct error message. Back up ) might...
Maintenance and Service Guide - Page 108
... obtained from the the driver whenever
silicon vendor. Table 11-1 Troubleshooting steps for writing data to this memory are available through
not publicly available but newer versions of this memory write-protected? What is available on -screen instructions.
How is
calibration
data to http://www.hp.com/ support.
Configuration data and settings are typically not made...
Maintenance and Service Guide - Page 116
... parts 6 mouse
cleaning 8, 11, 14 problems 53
N
network problems 55 nonvolatile memory 98 numeric error codes 79
O
operating guidelines 8, 11 optical drive 2
installation 24 removal 24 optical drive cage removing 29 overheating, prevention 8, 11
P
password Power-On 87 security 87 Setup 87
POST error messages 79 power button 2 power connector 3 power cord set requirements
country specific...
User Guide - Page 11
... application to find additional troubleshooting help
For HP support, go to http://www.hp.com/support, and follow the next steps.
1. To reduce the risk of your computer model
To access the latest user guides or manuals for computer users.
To restore the default brightness setting, follow the instructions to recover the original monitor brightness setting that provide product details...
User Guide - Page 32
... update settings in the taskbar. 2. Under My notebook, select Updates. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for updates. 3.
Updating programs and drivers
HP recommends that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both programs and drivers
Use this procedure to update drivers...
User Guide - Page 43
Select Troubleshoot problems.
Verify that you have software problems, refer to the following table for possible solutions. Software troubleshooting
If you are using the proper cables for assistance. See Backing up, restoring, and recovering on -screen instructions. Run the wireless setup wizard.
1. If your ISP for your internet connection type. Try to the internet but there ...
User Guide - Page 44
... search box, and then select File Explorer.
2. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on your problem.
1. You can also set restore points manually.
For more information and steps, see the Get Help app.
■
Select the Start button, select All apps and then select the Get Help app.
36 Chapter 8 Troubleshooting
User Guide - Page 63
... hardware
If you intend to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to repair your new computer. After 30 days, there might not be done first before you set up your computer. This must be available in the HP Worldwide Limited Warranty and Technical Support. Telephone assistance to get started...
User Guide - Page 65
... the computer 27 troubleshooting
computer does not start 31 display (monitor) 32 internet access 34 keyboard and mouse
(wireless) 33 keyboard and mouse (with
cable) 33 power 32 software 35 speakers and sound 34 turning off the computer 8
U
unresponsive system 8 updating drivers 24 updating programs 24 updating programs and drivers 24 USB port with HP Sleep and...
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