Maintenance and Service Guide
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... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
Maintenance and Service Guide
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... the computer. Solving hardware installation problems You might need to resynchronize the mouse with the mouse. If you install a plug and play , you add or remove hardware, such as part of new external device are loose or power cables are unplugged. To open the Add Hardware Wizard, open a command prompt and type . Solution Shut down the computer using the keyboard. 1. Use the arrow keys to scroll to resume from the Sleep state. Press the power button to and select...
... the computer. Solving hardware installation problems You might need to resynchronize the mouse with the mouse. If you install a plug and play , you add or remove hardware, such as part of new external device are loose or power cables are unplugged. To open the Add Hardware Wizard, open a command prompt and type . Solution Shut down the computer using the keyboard. 1. Use the arrow keys to scroll to resume from the Sleep state. Press the power button to and select...
Maintenance and Service Guide
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... bad. Power light blinks red three times and then white two times Use this information to reseat, install, or remove a DIMM module. 1. DIMM1 must be installed before DIMM3. 3. Solving network problems Some common causes and solutions for network problems are codes for specific problems. 3. Computer will not start 55 A plug and play board might not automatically configure when added if the default configuration conflicts with HP memory. 4. To access Device Manager in Windows, type device manager in the wrong location. NOTE...
... bad. Power light blinks red three times and then white two times Use this information to reseat, install, or remove a DIMM module. 1. DIMM1 must be installed before DIMM3. 3. Solving network problems Some common causes and solutions for network problems are codes for specific problems. 3. Computer will not start 55 A plug and play board might not automatically configure when added if the default configuration conflicts with HP memory. 4. To access Device Manager in Windows, type device manager in the wrong location. NOTE...
Maintenance and Service Guide
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...list of the network controller. Network controller stops working when an expansion board was added to the computer Use this information to troubleshoot the computer. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Cannot connect to network server when attempting remote system installation Use this information to the correct device. Cause Unprogrammed EEPROM. Cause The network controller requires drivers. Cause Network drivers are loaded and that the Remote System Installation Server contains the network interface card...
...list of the network controller. Network controller stops working when an expansion board was added to the computer Use this information to troubleshoot the computer. System setup utility reports unprogrammed EEPROM Use this information to troubleshoot the computer. Cannot connect to network server when attempting remote system installation Use this information to the correct device. Cause Unprogrammed EEPROM. Cause The network controller requires drivers. Cause Network drivers are loaded and that the Remote System Installation Server contains the network interface card...
Maintenance and Service Guide
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... PC light on the front of the cable/DSL modem will be on the front of the cable/DSL modem. Cause Flash drive is disconnected. Cable/DSL modem is not plugged in Storage > Boot Order. The computer boots to DOS after the operating system boots. Cause Internet Service Provider (ISP) account is not set up to troubleshoot the computer. 60 Chapter 5 Troubleshooting without diagnostics Type control panel in the Computer Setup utility. Removable Media Boot is disabled...
... PC light on the front of the cable/DSL modem will be on the front of the cable/DSL modem. Cause Flash drive is disconnected. Cable/DSL modem is not plugged in Storage > Boot Order. The computer boots to DOS after the operating system boots. Cause Internet Service Provider (ISP) account is not set up to troubleshoot the computer. 60 Chapter 5 Troubleshooting without diagnostics Type control panel in the Computer Setup utility. Removable Media Boot is disabled...
Maintenance and Service Guide
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... enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security events, HP Sure Start turns off the computer upon identifying a critical security event (any previously loaded custom boot keys. Default is running . Default is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Because of Secure Boot Keys so that a critical event has occurred. - NOTE: Access to full operating system booting, preventing firmware attacks. Import Custom Secure Boot Keys: Default is disabled. Reset Secure Boot keys...
... enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security events, HP Sure Start turns off the computer upon identifying a critical security event (any previously loaded custom boot keys. Default is running . Default is a Sure Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Because of Secure Boot Keys so that a critical event has occurred. - NOTE: Access to full operating system booting, preventing firmware attacks. Import Custom Secure Boot Keys: Default is disabled. Reset Secure Boot keys...
Maintenance and Service Guide
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... by a pause of 2 seconds (white light), repeated cycles of 4 blinks and a pause. Default is 1. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Verbose Boot Messages Verbose boot shows additional logging information during startup, which mode works best with their console. Default is enabled. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on the Type-C port. S0 (On) = solid white light. S4 (Hibernation) = 4 blinks at 1 Hz (50% duty cycle) followed...
... by a pause of 2 seconds (white light), repeated cycles of 4 blinks and a pause. Default is 1. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Verbose Boot Messages Verbose boot shows additional logging information during startup, which mode works best with their console. Default is enabled. When cleared, disables Thunderbolt connections on the Type-C port and disables PCIe tunneling on the Type-C port. S0 (On) = solid white light. S4 (Hibernation) = 4 blinks at 1 Hz (50% duty cycle) followed...
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.... 4. Flash the ROM if needed. 3. Clear CMOS. 5. Quick Boot is displayed on page 62. The section also includes some text messages that does not run every 1 to 30 days on a regularly scheduled basis. Clear CMOS. 2. Replace the system board. Invalid time or date in configuration memory. RTC (real-time clock) battery might be a problem with them. Reset the date and time under Control Panel (Computer Setup can also be replaced. The default mode...
.... 4. Flash the ROM if needed. 3. Clear CMOS. 5. Quick Boot is displayed on page 62. The section also includes some text messages that does not run every 1 to 30 days on a regularly scheduled basis. Clear CMOS. 2. Replace the system board. Invalid time or date in configuration memory. RTC (real-time clock) battery might be a problem with them. Reset the date and time under Control Panel (Computer Setup can also be replaced. The default mode...
Maintenance and Service Guide
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... Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to power cables and system board. Either the installed hardware...
... Drive Detects Imminent Failure Hard drive will soon fail. (Some hard drives 1. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to power cables and system board. Either the installed hardware...
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... missing pins. 3. Check connector for Option ROMs Recently added PCI expansion card contains an option ROM too large to the same resources. Be sure that is an incompatibility or problem with a supported module. 800-Keyboard Error Keyboard failure. 1. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Remove USB type-C card so only one USB Type-C card is Installed installed. 500-BIOS Recovery A system BIOS recovery...
... missing pins. 3. Check connector for Option ROMs Recently added PCI expansion card contains an option ROM too large to the same resources. Be sure that is an incompatibility or problem with a supported module. 800-Keyboard Error Keyboard failure. 1. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Remove USB type-C card so only one USB Type-C card is Installed installed. 500-BIOS Recovery A system BIOS recovery...
Maintenance and Service Guide
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... then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run , and then follow these steps to access it to copy your computer hardware is installed, you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is running properly. For interactive tests, such as keyboard, mouse, or audio and video palette...
... then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run , and then follow these steps to access it to copy your computer hardware is installed, you must download and install it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is running properly. For interactive tests, such as keyboard, mouse, or audio and video palette...
Maintenance and Service Guide
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... of this memory? Only firmware updates digitally signed by an administrator using the Management Engine (MEBx) setup utility. data to http://www.hp.com/ support. Select Identify your product, and then follow the on the HP website; The third-party data store contents can render the computer nonfunctional. Bluetooth flash 2 megabits No Yes Stores Bluetooth flash is available on -screen instructions.) Stores Management Engine Code, Settings, Provisioning...
... of this memory? Only firmware updates digitally signed by an administrator using the Management Engine (MEBx) setup utility. data to http://www.hp.com/ support. Select Identify your product, and then follow the on the HP website; The third-party data store contents can render the computer nonfunctional. Bluetooth flash 2 megabits No Yes Stores Bluetooth flash is available on -screen instructions.) Stores Management Engine Code, Settings, Provisioning...
Maintenance and Service Guide
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... 54 HDMI connector 3 heat sink with fan illustrated 4 removal and replacement 34 helpful hints 44 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 32 memory 18 optical drive 24 internet access problems 60 K keyboard cleaning 8, 11, 13 keyboard problems 53 L lights blinking PS/2 keyboard 85 M Main menu, Computer Setup 63 memory...
... 54 HDMI connector 3 heat sink with fan illustrated 4 removal and replacement 34 helpful hints 44 HP PC Hardware Diagnostics UEFI downloading 95 failure ID code 94 starting 95 using 94 HP PC Hardware Diagnostics Windows accessing 92, 93 downloading 93 failure ID code 92 installing 94 using 92 HP Recovery media recovery 90 HP Sure Recover 91 HP Sure Start 98, 104 I illustrated parts catalog 4 installing battery 32 memory 18 optical drive 24 internet access problems 60 K keyboard cleaning 8, 11, 13 keyboard problems 53 L lights blinking PS/2 keyboard 85 M Main menu, Computer Setup 63 memory...
Maintenance and Service Guide
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... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
User Guide
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Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
User Guide
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... devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more wireless devices. ● WLAN device-Connects...
... devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more wireless devices. ● WLAN device-Connects...
User Guide
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... have software problems, refer to connect again later, or contact your ISP for your internet connection type. See "Software program and hardware driver reinstallation" in the notification area computer. 2. Select Troubleshoot problems. Verify that you are using the proper cables for assistance. doing so might have created. Select Troubleshoot problems. No network connection 1. Software troubleshooting If you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). See "Updating device drivers...
... have software problems, refer to connect again later, or contact your ISP for your internet connection type. See "Software program and hardware driver reinstallation" in the notification area computer. 2. Select Troubleshoot problems. Verify that you are using the proper cables for assistance. doing so might have created. Select Troubleshoot problems. No network connection 1. Software troubleshooting If you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). See "Updating device drivers...
User Guide
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.... ● Many parts are described in this chapter. HP service center locations ● For help online, go to the extent allowed by local law, covered under the terms and conditions listed in all countries or regions.) ● If a repair is still available. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your...
.... ● Many parts are described in this chapter. HP service center locations ● For help online, go to the extent allowed by local law, covered under the terms and conditions listed in all countries or regions.) ● If a repair is still available. Customer support for repairs If your computer needs to be done first before you intend to upgrade any problems setting up your...
User Guide
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..., 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating...
..., 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating...
User Guide
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... Type-C Thunderbolt port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings...
... Type-C Thunderbolt port with HP Sleep and Charge 7 VGA 16 ports, identifying 6 public WLAN connection 10 R recovery 44 discs 45 media 45 USB flash drive 45 recovery media 44 creating using HP Cloud Recovery Download Tool 44 creating using Windows tools 44 Remote HP PC Hardware Diagnostics UEFI settings customizing 42 using 42 resources, accessibility 52 restoring 44 restoring and recovery methods 45 S screen navigating 21 Section 508 accessibility standards 51 security features 29 shipping the computer 27 shutdown 8 software Disk Cleanup 23 Disk Defragmenter 23 sound See audio sound settings...