HP ProBook 11 Support and Manuals
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Start Here - Page 5
... User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer. Go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.
1
Maintenance and Service Guide - Page 9
... description
Category Product Name Processor
Chipset Graphics Panel
Memory
Storage
Audio and video
Description
HP ProBook 11 G2 Education Edition
● Intel™ Core® i3-6100U 2.30-GHz processor...software Two speakers with DTS Sound
1 WWAN
One customer-accessible memory slot Supports DDR4 PC3-17000 (2133) SODIMMS Supports up to 8192-MB maximum system memory ● 4096-MB Total System ...
Maintenance and Service Guide - Page 32
... supported parts for your computer, go to access and replace Customer Self-Repair parts successfully. Disconnect all external devices from HP. NOTE: Details about your computer, including model,...instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to http://partsurfer.hp.com, select your country or region, and then follow these parts...
Maintenance and Service Guide - Page 34
... model, serial number, product key, and length of each screw size and location during removal and replacement. Remove the battery (see Battery on -screen instructions.
Component replacement procedures
NOTE: Details about your computer. Disconnect the power from the computer by an authorized service provider. If you are on supported parts for Authorized Service Provider parts...
Maintenance and Service Guide - Page 43
... Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Spare part number 806723-005 806722-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with...down the computer. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the battery (see ...
Maintenance and Service Guide - Page 46
Remove the four Phillips PM2.5×5.8 screws (6) that secure the display assembly to computer models equipped with a non-TouchScreen display assembly. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Swing the display hinges (1) to the open the computer. 8. NOTE: Steps 11 through 18 apply only to the base enclosure.
7. Remove the display assembly...
Maintenance and Service Guide - Page 73
... in the taskbar search box, and then select the HP Support Assistant app. -
Do not shut down the computer or initiate Sleep. Most BIOS updates on your selection to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on -screen instructions. - Determining the BIOS version
To decide whether you...
Maintenance and Service Guide - Page 78
... changes, click the Exit icon in compressed files called SoftPaqs. Start Computer Setup. 2. or - During the download and installation, follow these steps:
a. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. If the update is running on -screen instructions. - NOTE: If you are packaged in the lower-right corner
of the...
Maintenance and Service Guide - Page 84
..., name, or other identifier.
If no instructions are packaged in an optional docking device, or connected to an optional power source. Select Updates and tune-ups, and then select Check for HP updates now.
3.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. You will need to access...
Maintenance and Service Guide - Page 92
... (select products only) on -screen instructions.
● If you want to correct a problem with the computer. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 82.
See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use HP Recovery media. If you have not...
Maintenance and Service Guide - Page 95
... system setup. Backing up your computer. 12 Backup and recovery in Windows Help and Support. NOTE: For detailed instructions on a regular basis to improve the security of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Automatic Repair to fix problems that...
Maintenance and Service Guide - Page 107
...to this ROM in an
settings are not publicly
memory and is updated.
An Intel utility is installed in specific ZBook and EliteBook models. A utility is required for
Bluetooth
Tools for
code (keyboard, Code is updated when
writing data to this
mouse, &
the system BIOS is updated via Intel
protection to block all
Settings,
secure firmware update
direct read/write access to...
Maintenance and Service Guide - Page 113
... 7 chipset, product description 1
components bottom 11 button 5 display 4 front 8 keys 6 left side 9 lights 7 right side 10 speakers 5 TouchPad 8
computer major components 13 specifications 96
Computer Setup navigating and selecting 63, 68, 74 restoring factory settings 64, 69, 75
connectors, service considerations 20
counterweight removal 53 spare part number 15, 53
D display assembly
removal...
Maintenance and Service Guide - Page 114
... recovery 88, 94 HDMI port 9 headphone jack 9 hinge
removal 43 spare part number 17, 44 HP PC Hardware Diagnostics (UEFI) using 80 HP Recovery Disc Creator, using 91 HP Recovery Manager correcting boot problems 86 starting 85 HP Recovery media creating 82 recovery 85 HP Recovery partition checking for presence 94 recovery 85 removing 86 using for...
Maintenance and Service Guide - Page 115
... 10 RTC battery
removal 60 spare part number 15, 60 Rubber Kit, spare part numbers 15, 18
S Screw Kit, spare part number 18 security cable slot 9 security, product description 2 service considerations
cables 20 connectors 20 plastic parts 19 serviceability, product description 3 setup utility navigating and selecting 63, 68,
74 restoring factory settings 64,
69, 75 solid-state drive...
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