HP ProDesk 400 G2 Micro Support and Manuals

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Getting Started Guide - Page 6

... system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics...
Getting Started Guide - Page 17

... for these topics in Help and Support. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set up to back up templates that are stored in their associated directories. ● Save customized settings that was not installed on -screen instructions. NOTE: You may take over...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 12

... is a problem with the computer and it is on. Some models have a bezel... blank covering the optical drive bay. 1 Slim Optical Drive (optional) 5 Hard Drive Activity Light 2 Dual-State Power Button 6 USB 3.0 Ports (blue) 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader NOTE: The Power On Light is normally white when the power is displaying a diagnostic code...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 41

... in a high-performing dual channel mode. DIMMs HP ProDesk 400 G2 and 480 G2 models The memory sockets on the system board can populate the system board with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs). To achieve the maximum memory support, you install unsupported DIMMs. Memory 31 DIMMs constructed with...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 88

...; CD-ROM: Model, firmware version, serial number, connector color (not included for consideration as disable EFI boot and/or legacy boot. Computer Setup-Storage NOTE: Support for USB diskette drives. The following options may not apply after a non-MS-DOS operating system has started. Operating systems usually do not require additional driver support in Boot Order...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 89

... Mode. NOTE: If the setup password is set Enabled/Disabled (default is Enabled) for specific Computer Setup options may vary depending on password, the computer is enabled. Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on F9 & F12 (requires setup password to use these passwords, the computer cannot be either...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 91

... passwords is legitimate before the operating system loads. If set . Secure Boot enabled also sets Legacy Support to disable, legacy boot options in Storage > Boot Order are not displayed. Default is disabled. NOTE: If Windows 8 detects a serious error, it , making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. Computer Setup...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 115

... or is selected for specific problems. 3. Replace DIMMs one at a time to reseat, install, or remove a DIMM module. 1. Solution 1. Table 7-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of applications, and then select Device Manager. Cause Wrong memory modules were used in the upgrade or memory modules were installed in Windows 8, from the...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 117

.... 1. Solution 1. Run Computer Setup and enable network controller. 2. To access Device Manager in the operating system using Device Manager. Run Computer Setup and enable network controller. 2. Click...Problems (continued) Wake-on LAN option. Cause Solution 1. Select Network and Sharing Center, and then click the Ethernet link next to flash when there is not set up properly. Network driver...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 125

... not working. 1. Verify that the USB ports are set up properly. Cable/DSL service is not installed. 1. If possible, replace the cable. 2. This is not plugged in Security > USB Security. Cookies are disabled in cable/DSL modem. Solving Internet access problems 115 Cause Solution The correct device driver is not available or has been interrupted due...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 128

... steps you can take to see if the problem remains. 4. NOTE: For more information on the screen. Replace the system board. 8 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that may be encountered during POST. To manually switch to 30 days on page 75. Verify the...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 138

... CMOS settings before resetting them in Computer Setup and you access to Computer Setup. If you establish only a setup password, any other information on password. Without these passwords, the computer cannot be established through the Computer Setup Utilities menu: setup password and power-on the computer. When you lose or forget the password, the system board must be replaced. Back...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 140

... delete the power-on and setup passwords. To delete the Setup password, as soon as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on password, go to step 2. The AMT settings will clear the Active Management Technology (AMT) settings in damage to be reset. WARNING! Before beginning these procedures, ensure...
Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower - Page 150

...recovery disc set from backups you have created, and then reinstalls the operating system, programs, and drivers. Turn...created or installed. Any personal files must choose one of the following methods to http://www.hp.com/support, select your...models only) on -screen instructions. If you have created from a recovery image stored on your country or region, and follow the instructions...
Hardware Reference Guide - Page 8

... models have a bezel blank covering the optical drive bay. 1 Slim Optical Drive (optional) 5 Hard Drive Activity Light 2 Dual-State Power Button 6 USB 3.0 Ports (blue) 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. Refer to the Maintenance and Service Guide to...

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We have the following 3 documents available for the HP ProDesk 400 G2 Micro:
  • Maintenance and Service Guide ProDesk 400 G2 Microtower ProDesk 480 G2 Microtower ProDesk 490 G2 Microtower
  • Hardware Reference Guide
  • Getting Started Guide

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