HP ProDesk 405 G2 Micro Support and Manuals
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Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 7
... Setup (F10) Utilities 62 Computer Setup-File ...64 Computer Setup-Storage ...65 Computer Setup-Security ...66 Computer Setup-Power ...68 Computer Setup-Advanced ...69 Recovering the Configuration Settings ...70
7 Troubleshooting without diagnostics ...71 Safety and comfort ...71 Before you call for technical support ...71 Helpful hints ...72 Solving general problems ...73 Solving power problems...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 10
... Card Reader
5 Hard Drive Activity Light 6 USB 3.0 Ports (blue) 7 Headphone Connector
NOTE: The Power On Light is normally white when the power is displaying a diagnostic code.
2 Chapter 1 Product features Front panel components
Drive configuration may vary by model. If it is flashing red, there is a problem with the computer and it is on.
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 19
Misc parts
Item (1)
(2) (3) (4) (5) (6)
Description Fan sink (includes replacement thermal material) Standard BFR/PVC free Speaker Fan Front I/O assembly Fan vent cover for use in models without a chassis fan WLAN modules HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 Card reader Optical drive bezel blank
Misc parts 11
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 35
... DIMMs must be populated with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs).
To achieve the maximum memory support, you install unsupported DIMMs.
Memory 27 DDR3-SDRAM DIMMs
For proper system operation, the DDR3-SDRAM DIMMs must also: ●...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 73
...● Hard Disk: Size, model, firmware version, serial number. ● CD-ROM: Model, firmware version, serial number. ● Diskette: Model and firmware version.
NOTE: MS-DOS drive lettering assignments may prevent access to boot the system from consideration as a bootable device, press F5. Computer Setup-Storage
NOTE: Support for specific Computer Setup options may vary depending on...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 74
...password. Device Security
Allows you to set Device Available/Device Hidden (default is Device Available) for specific Computer Setup options may vary depending on the system board). Table 6-2 Computer Setup-Storage (continued)
Shortcut to Temporarily Override Boot Order To boot one time. Computer Setup-Security
NOTE: Support for : ● System audio ● USB controller (varies by model...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 76
... disabled, except for specific Computer Setup options may vary depending on the hardware configuration. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys.
Default is Disabled. S5 Maximum Power Savings - Turns off power to access the screen that verifies kernels during the firmware and OS boot process. NOTE: This setting only changes the...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 91
Replace...set . Replace the graphics card. Solution 1. Fluorescent lights or fans may not be set properly.
Solving display problems...resolution cannot be loaded. Solution Install the video drivers included in close
proximity, be... the graphics controller was upgraded, the correct graphics drivers may be sure the ...the graphics cable is in the upgrade kit. Dim characters. Graphics card...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 93
...brightness and/or contrast settings. faint vertical bars...the appropriate symbol. Manually synchronize the Clock and...hp.com/support
Graphics card is not seated properly or is bad (some models).
1. You can copy the symbol from the list of the graphics card.
1. or unable to the following table. Replace the graphics card. Certain typed symbols do not appear correct. Solving audio problems...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 101
...the Power Management tab, then enable the
appropriate Wake-on -LAN feature is not set up properly. Network driver does not detect network controller. Solution 1. To access Device Manager in Windows 7, ...Configure button. 5.
Table 7-2 Solving Network Problems (continued)
Wake-on LAN option. Run Computer Setup and enable network controller. 2.
Network status link light never flashes.
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 102
....
System cannot autosense the network. Network controller interrupt is attached to the incorrect connector. Under the Computer Setup Advanced menu, change the resource settings for the board.
94 Chapter 7 Troubleshooting without diagnostics Cause
Solution
Network drivers are loaded and that the cable is shared with an expansion board.
To access Control Panel in Windows...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 109
...
Delete button. Run the Computer Setup utility and ensure that the Web browser is not plugged in Security > USB Security. If possible, replace the cable. 2. Restart the computer. Install the correct driver for the correct IP address. Verify Internet settings or contact your ISP for the device. 2.
Solving Internet access problems 101 Cause
Solution
The correct...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 112
... those POST errors that have numeric codes associated with the expansion card. 6.
Clear CMOS. (See Appendix B, Password security and resetting CMOS on the screen. Verify the correct ROM. 2. Remove expansion boards. 3. Recently added PCI expansion card contains an 1. Clear CMOS. (See Appendix B, Password
security and resetting CMOS on Computer Setup, see if the problem remains. 4. DMA...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 120
... computer except Computer Setup. 9 Password security and resetting CMOS
This computer supports security password features, which can be used in place of the power-on password as an override to log in to reset the password by resetting the password jumper. If you forget the password for the computer, you can clear that are set, the setup password can also be...
Maintenance and Service Guide ProDesk 405 G2 Microtower - Page 132
... the on your hard disk drive or purchased separately. To perform a System Recovery from support.
System Recovery when Windows is not
responding on page 125. Before you have created, and then reinstalls the operating system, programs, and drivers. Turn off the computer. 2. Turn on media included in the computer accessory box, and...
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