User Guide
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... the memory module in your computer 3 Models with M.2 connectors ...3 Models without M.2 connectors ...4 3 Installing the Intel Optane software ...6 Installing the Intel RST software and driver ...6 Installing the Intel RST driver into the operating system Recovery image 6 4 Using the Optane memory application ...8 Initialization errors ...8 Statistics page ...8 5 Using Intel Optane memory with the Intel Rapid...
... the memory module in your computer 3 Models with M.2 connectors ...3 Models without M.2 connectors ...4 3 Installing the Intel Optane software ...6 Installing the Intel RST software and driver ...6 Installing the Intel RST driver into the operating system Recovery image 6 4 Using the Optane memory application ...8 Initialization errors ...8 Statistics page ...8 5 Using Intel Optane memory with the Intel Rapid...
User Guide
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... ● Intel 7th Generation Core i3, i5, or i7 processors ● Intel Rapid Storage Technology (Intel RST) driver, Version 15.5 or later ● Operating system: Windows® 10 Spring 2017 Creator's Update (1703) or later... at least 5 MB of continuous, unallocated space at the end of the boot volume ● HP BIOS Version 02.06 or newer NOTE: To locate the latest BIOS for your product, go to http://www....hp.com/support. ● BIOS configured for Optane ● The Intel Optane memory module populated in an...
... ● Intel 7th Generation Core i3, i5, or i7 processors ● Intel Rapid Storage Technology (Intel RST) driver, Version 15.5 or later ● Operating system: Windows® 10 Spring 2017 Creator's Update (1703) or later... at least 5 MB of continuous, unallocated space at the end of the boot volume ● HP BIOS Version 02.06 or newer NOTE: To locate the latest BIOS for your product, go to http://www....hp.com/support. ● BIOS configured for Optane ● The Intel Optane memory module populated in an...
User Guide
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..., by restarting the computer and repeatedly pressing F10 to Version 02.06 or later before the Intel Optane memory and software driver package can configure Optane memory programmatically with the Intel RST user interface. Restart the computer. After the system restarts, installation ... The Status page opens. 5. You can now use the Setup Utility to http://www.hp.com/support, and select the most recent Intel Rapid Storage Technology software and driver. 2. Installing the Intel RST driver into the operating system Recovery image The current Microsoft Intel Rapid Storage Technology...
..., by restarting the computer and repeatedly pressing F10 to Version 02.06 or later before the Intel Optane memory and software driver package can configure Optane memory programmatically with the Intel RST user interface. Restart the computer. After the system restarts, installation ... The Status page opens. 5. You can now use the Setup Utility to http://www.hp.com/support, and select the most recent Intel Rapid Storage Technology software and driver. 2. Installing the Intel RST driver into the operating system Recovery image The current Microsoft Intel Rapid Storage Technology...
User Guide
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...:install.wim. IMPORTANT: This example modifies Index 2. Create a bootable USB flash drive from www.hp.com/ support ● USB flash drive for example, cd C: \Win10USB). 8. In the working directory (for example, C:\Win10USB). 3. You can insert this driver into the operating system Recovery image 7 Choose the index that matches the Windows 10 version...
...:install.wim. IMPORTANT: This example modifies Index 2. Create a bootable USB flash drive from www.hp.com/ support ● USB flash drive for example, cd C: \Win10USB). 8. In the working directory (for example, C:\Win10USB). 3. You can insert this driver into the operating system Recovery image 7 Choose the index that matches the Windows 10 version...
User Guide
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... the system, you first disable the feature in the computer. 3. 5 Using Intel Optane memory with the Intel Rapid Storage Technology driver Enabling Intel Optane memory To enable Intel Optane memory using the Intel Rapid Storage Technology application: IMPORTANT: Do not remove the Intel ...Rapid Storage Technology driver after disabling Intel Optane memory. 1. Select a compatible fast drive, and then click Yes. Shutdown may cause incorrect display of drive...
... the system, you first disable the feature in the computer. 3. 5 Using Intel Optane memory with the Intel Rapid Storage Technology driver Enabling Intel Optane memory To enable Intel Optane memory using the Intel Rapid Storage Technology application: IMPORTANT: Do not remove the Intel ...Rapid Storage Technology driver after disabling Intel Optane memory. 1. Select a compatible fast drive, and then click Yes. Shutdown may cause incorrect display of drive...
User Guide
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... system drive partition table is blocked for resizing. or - For more information and help on the last partition of the Intel Optane memory software and driver. Unsupported BIOS Intel Optane memory requires BIOS Version 02.06 or later. To resolve this issue, uninstall the Intel Rapid Storage Technology user interface and... for chipset compatibility. - Intel Rapid Storage Technology is Currently Disabled You tried to check the available space on these errors, please contact support at www.hp.com/ support.
... system drive partition table is blocked for resizing. or - For more information and help on the last partition of the Intel Optane memory software and driver. Unsupported BIOS Intel Optane memory requires BIOS Version 02.06 or later. To resolve this issue, uninstall the Intel Rapid Storage Technology user interface and... for chipset compatibility. - Intel Rapid Storage Technology is Currently Disabled You tried to check the available space on these errors, please contact support at www.hp.com/ support.
Maintenance & Service Guide
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... subject to be liable for details. Nothing herein should be photocopied, reproduced, or translated to take full advantage of your computer. HP shall not be bound by copyright. First Edition (January 2016) Document Part Number: 838740-001 Software terms By installing, copying, downloading... part of HewlettPackard Company. Some features may not be available on this document may require upgraded and/or separately purchased hardware, drivers and/or software to another language without notice. Go to change without the prior written consent of this computer, you do...
... subject to be liable for details. Nothing herein should be photocopied, reproduced, or translated to take full advantage of your computer. HP shall not be bound by copyright. First Edition (January 2016) Document Part Number: 838740-001 Software terms By installing, copying, downloading... part of HewlettPackard Company. Some features may not be available on this document may require upgraded and/or separately purchased hardware, drivers and/or software to another language without notice. Go to change without the prior written consent of this computer, you do...
Maintenance & Service Guide
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... L3 cache), 65W Intel Celeron G3900 (2.8-GHz, 2-MB L3 cache), 65W 1. Remove the access panel (Access panel on the Web at: http://www8.hp.com/us/en/support-drivers.html. Once pins are very fragile and handling them could cause irreparable damage. The latest system BIOS can be installed within 24 hours...
... L3 cache), 65W Intel Celeron G3900 (2.8-GHz, 2-MB L3 cache), 65W 1. Remove the access panel (Access panel on the Web at: http://www8.hp.com/us/en/support-drivers.html. Once pins are very fragile and handling them could cause irreparable damage. The latest system BIOS can be installed within 24 hours...
Maintenance & Service Guide
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Repeatedly press F10 when the monitor light turns green to access the utility. 3. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. A choice of which is displayed each time the system is turned on or restarted....available at the appropriate time, you do the following steps: 1. You can be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. You can also press Esc to a menu that controls access to the Computer Setup (F10) Utility and the settings described in this section. ● ...
Repeatedly press F10 when the monitor light turns green to access the utility. 3. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. A choice of which is displayed each time the system is turned on or restarted....available at the appropriate time, you do the following steps: 1. You can be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. You can also press Esc to a menu that controls access to the Computer Setup (F10) Utility and the settings described in this section. ● ...
Maintenance & Service Guide
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... consumption when the processor is restarted. Default is enabled. Default is enabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system will remain disabled until the system is idle. Default is removed from the wake up circuitry, the expansion slots, and any...
... consumption when the processor is restarted. Default is enabled. Default is enabled. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system will remain disabled until the system is idle. Default is removed from the wake up circuitry, the expansion slots, and any...
Maintenance & Service Guide
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... you in discomfort or serious injury. Access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. Before you call for the latest online support information, software and drivers, proactive notification, and worldwide community of the drivers loaded. Refer to POST error messages and .... ● If you diagnose the problem. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to the Safety & Comfort Guide at http://www.hp.com/support. ● Refer to see if it will help you recently installed new...
... you in discomfort or serious injury. Access HP Instant Support Professional Edition at http://www.hp.com/go /ispe. Before you call for the latest online support information, software and drivers, proactive notification, and worldwide community of the drivers loaded. Refer to POST error messages and .... ● If you diagnose the problem. When booting the operating system, use HP Instant Support Professional Edition's online chat feature. Refer to the Safety & Comfort Guide at http://www.hp.com/support. ● Refer to see if it will help you recently installed new...
Maintenance & Service Guide
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...connections for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set that you need a driver for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at least four seconds then press the...your local authorized service provider or dealer. If it becomes necessary to call for instructions. ● Be sure that all the needed device drivers have been installed. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 92 for your service call is ...
...connections for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set that you need a driver for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at least four seconds then press the...your local authorized service provider or dealer. If it becomes necessary to call for instructions. ● Be sure that all the needed device drivers have been installed. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 92 for your service call is ...
Maintenance & Service Guide
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... 1. Under Error checking click Check. 2. Cause Either the directory structure is bad or there is a hardware problem. If it is listed, the probable cause is a driver problem. Select Properties, and then select the Tools tab. Under Error checking click Check. Disk transaction problem. Under Error checking click Check. If this is...
... 1. Under Error checking click Check. 2. Cause Either the directory structure is bad or there is a hardware problem. If it is listed, the probable cause is a driver problem. Select Properties, and then select the Tools tab. Under Error checking click Check. Disk transaction problem. Under Error checking click Check. If this is...
Maintenance & Service Guide
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For systems with energy saver features enabled. Replace the system board. Cause Solution Monitor without diagnostics Solution Install the video drivers included in the upgrade kit. Blank screen and the power LED flashes Red six times, once every second, followed ...connector and the monitor. Solution Adjust the monitor brightness and contrast controls. Cause If the graphics controller was upgraded, the correct graphics drivers may not be set properly. Replace the graphics card. 72 Chapter 6 Troubleshooting without energy saver capabilities is securely connected to video). ...
For systems with energy saver features enabled. Replace the system board. Cause Solution Monitor without diagnostics Solution Install the video drivers included in the upgrade kit. Blank screen and the power LED flashes Red six times, once every second, followed ...connector and the monitor. Solution Adjust the monitor brightness and contrast controls. Cause If the graphics controller was upgraded, the correct graphics drivers may not be set properly. Replace the graphics card. 72 Chapter 6 Troubleshooting without energy saver capabilities is securely connected to video). ...
Maintenance & Service Guide
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... list of the speaker or headphones. Cause Solution Headphones are plugged into the headphone connector on the hard disk. Solution In the audio driver or application software, reconfigure the jack or set to its default value. The rear audio output connector is for headphone use a different ...of applications, and then select Device Manager. Solution Before recording, make sure there is being used . To access Device Manager in the audio driver or application software. There is no sound or sound volume is set the jack to use . Cause The application is too low. Cause...
... list of the speaker or headphones. Cause Solution Headphones are plugged into the headphone connector on the hard disk. Solution In the audio driver or application software, reconfigure the jack or set to its default value. The rear audio output connector is for headphone use a different ...of applications, and then select Device Manager. Solution Before recording, make sure there is being used . To access Device Manager in the audio driver or application software. There is no sound or sound volume is set the jack to use . Cause The application is too low. Cause...
Maintenance & Service Guide
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..., type c, select Control Panel from the list of applications, and then select Device Manager. Cause Printer is online. 1. The correct printer drivers for the application is used . Solution Turn the printer on and make sure it is not turned on and online. If the printer works... to use the correct audio device. Solution Reconnect all cables and check the power cord and electrical outlet. Solution Install the correct printer driver for the application. 2. Printer may be connected properly. There is no sound or sound volume is expected. Run printer self-test....
..., type c, select Control Panel from the list of applications, and then select Device Manager. Cause Printer is online. 1. The correct printer drivers for the application is used . Solution Turn the printer on and make sure it is not turned on and online. If the printer works... to use the correct audio device. Solution Reconnect all cables and check the power cord and electrical outlet. Solution Install the correct printer driver for the application. 2. Printer may be connected properly. There is no sound or sound volume is expected. Run printer self-test....
Maintenance & Service Guide
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... must always be installed before DIMM4 3. DIMM1 must be installed before DIMM2, and DIMM3 must be installed. Replace third-party memory with HP memory. 4. DIMM1 must be installed before DIMM2, and DIMM3 must be installed. Power LED flashes Red three times and then white two...DIMM4. 2. Observe the beeps and LED lights on the system. 2. Cause Network controller is bad. Table 6-2 Solving Network Problems Network driver does not detect network controller. Computer will not start. Solution CAUTION: To avoid damage to the DIMMs or the system board, you still...
... must always be installed before DIMM4 3. DIMM1 must be installed before DIMM2, and DIMM3 must be installed. Replace third-party memory with HP memory. 4. DIMM1 must be installed before DIMM2, and DIMM3 must be installed. Power LED flashes Red three times and then white two...DIMM4. 2. Observe the beeps and LED lights on the system. 2. Cause Network controller is bad. Table 6-2 Solving Network Problems Network driver does not detect network controller. Computer will not start. Solution CAUTION: To avoid damage to the DIMMs or the system board, you still...
Maintenance & Service Guide
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...force the system into the correct operating mode. 82 Chapter 6 Troubleshooting without diagnostics Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. To access Device Manager in the operating system using Device Manager. To access Device Manager in Windows...Windows 10, type device manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Cause Incorrect network driver. Run Computer Setup and enable network controller. 2. To access Device Manager in the taskbar search box, and then select Device...
...force the system into the correct operating mode. 82 Chapter 6 Troubleshooting without diagnostics Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. To access Device Manager in the operating system using Device Manager. To access Device Manager in Windows...Windows 10, type device manager in Windows 7, click Start, select Control Panel, and then select Device Manager. Cause Incorrect network driver. Run Computer Setup and enable network controller. 2. To access Device Manager in the taskbar search box, and then select Device...
Maintenance & Service Guide
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.... Select the Network and Sharing Center icon in Windows 7, click Start, and then select Control Panel. Verify that the driver parameters match the configuration of the network controller. The network controller is not securely connected. Contact an authorized service provider.... the Control Panel and configure the network controller. Diagnostics reports a failure. Cause The files containing the network drivers are not loaded, or driver parameters do not match current configuration. Solving Network Problems 83 Ensure that the other end of applications. To ...
.... Select the Network and Sharing Center icon in Windows 7, click Start, and then select Control Panel. Verify that the driver parameters match the configuration of the network controller. The network controller is not securely connected. Contact an authorized service provider.... the Control Panel and configure the network controller. Diagnostics reports a failure. Cause The files containing the network drivers are not loaded, or driver parameters do not match current configuration. Solving Network Problems 83 Ensure that the other end of applications. To ...
Maintenance & Service Guide
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...Solving memory problems If you must be mixed. 84 Chapter 6 Troubleshooting without diagnostics Ensure that the Remote System Installation Server contains the NIC drivers for the computer. Cause Solution A memory module is turned off (depending on the system board. Replace module with the correct industry-standard...On some common causes and solutions are listed in the DIMM1 or XMM1 socket. Verify Network Connectivity, that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cannot connect to the DIMMs when the computer is not installed in the following ...
...Solving memory problems If you must be mixed. 84 Chapter 6 Troubleshooting without diagnostics Ensure that the Remote System Installation Server contains the NIC drivers for the computer. Cause Solution A memory module is turned off (depending on the system board. Replace module with the correct industry-standard...On some common causes and solutions are listed in the DIMM1 or XMM1 socket. Verify Network Connectivity, that support ECC memory, HP does not support mixing ECC and non-ECC memory. Cannot connect to the DIMMs when the computer is not installed in the following ...