PC Commercial BIOS UEFI Setup
Page 17
... beep/blink code indicates that the system BIOS is flashing normally. Other models may be displayed during this phase. When checked, disallows BIOS updates. The setting can drive firmware updates (for example, Windows Update). For the BIOS flash to complete. 3. When progress is HP.com, then the feature appears as Check HP.com for BIOS Updates. On some models, video cannot be and blink. The message "Final step of the BIOS update is in the BIOS Update Preferences menu...
... beep/blink code indicates that the system BIOS is flashing normally. Other models may be displayed during this phase. When checked, disallows BIOS updates. The setting can drive firmware updates (for example, Windows Update). For the BIOS flash to complete. 3. When progress is HP.com, then the feature appears as Check HP.com for BIOS Updates. On some models, video cannot be and blink. The message "Final step of the BIOS update is in the BIOS Update Preferences menu...
PC Commercial BIOS UEFI Setup
Page 22
... reset the power-on password by using Restore Security Settings to power-on the system. Allows the administrator to set to control remote access to the setup menu (F10), 3rd Party Option ROM Management (F3), Update System ROM, WMI commands that provides security functions for BIOS administration and power-on regarding the use the administrator password as an alternative to Factory Defaults. NOTE: the settings in this will be set password requirements for secure communication and software and hardware...
... reset the power-on password by using Restore Security Settings to power-on the system. Allows the administrator to set to control remote access to the setup menu (F10), 3rd Party Option ROM Management (F3), Update System ROM, WMI commands that provides security functions for BIOS administration and power-on regarding the use the administrator password as an alternative to Factory Defaults. NOTE: the settings in this will be set password requirements for secure communication and software and hardware...
PC Commercial BIOS UEFI Setup
Page 62
... type of a customer service event. When checked, enables Trusted Execution Technology on individual hard drives: Drive Lock and Secure Erase. The following settings are still cleared. Disable (nonvPro & 2015) Inactive No Setting When checked, allows authorized HP service personnel in case of HP service command. A subscription service that a sensitive setting change was requested by the user. Controls settings for the Administrator & Power-on desktop models. For customers that require more BIOS security, uncheck this to reset...
... type of a customer service event. When checked, enables Trusted Execution Technology on individual hard drives: Drive Lock and Secure Erase. The following settings are still cleared. Disable (nonvPro & 2015) Inactive No Setting When checked, allows authorized HP service personnel in case of HP service command. A subscription service that a sensitive setting change was requested by the user. Controls settings for the Administrator & Power-on desktop models. For customers that require more BIOS security, uncheck this to reset...
Hardware Reference Guide
Page 5
... Rear panel components ...4 Serial number location ...5 2 Setup ...6 Changing from desktop to tower orientation ...6 Attaching the computer to a mounting fixture ...7 Installing a security cable ...8 Connecting the power cord ...8 3 Hardware upgrades ...9 Serviceability features ...9 Warnings and cautions ...9 Removing and installing the access panel ...10 Removing the access panel ...10 Installing the access panel ...12 Upgrading system memory ...13 Memory module specifications ...13 Populating memory module slots ...14 Installing a memory module ...15 Removing a hard drive ...18 Installing...
... Rear panel components ...4 Serial number location ...5 2 Setup ...6 Changing from desktop to tower orientation ...6 Attaching the computer to a mounting fixture ...7 Installing a security cable ...8 Connecting the power cord ...8 3 Hardware upgrades ...9 Serviceability features ...9 Warnings and cautions ...9 Removing and installing the access panel ...10 Removing the access panel ...10 Installing the access panel ...12 Upgrading system memory ...13 Memory module specifications ...13 Populating memory module slots ...14 Installing a memory module ...15 Removing a hard drive ...18 Installing...
Hardware Reference Guide
Page 38
For instructions, see Installing the access panel on the computer. 14. Reset the date and time, your passwords, and any security devices that were disengaged when the computer access panel was on a stand, replace the stand. 13. Connect the fan assembly plug to the system board (3). 11. If the computer was removed. 15. Replace the access panel. Lock any special system setups using Computer Setup. 32 Chapter 3 Hardware upgrades c. Reconnect external devices, plug in the power cord, and then turn on page 12. 12.
For instructions, see Installing the access panel on the computer. 14. Reset the date and time, your passwords, and any security devices that were disengaged when the computer access panel was on a stand, replace the stand. 13. Connect the fan assembly plug to the system board (3). 11. If the computer was removed. 15. Replace the access panel. Lock any special system setups using Computer Setup. 32 Chapter 3 Hardware upgrades c. Reconnect external devices, plug in the power cord, and then turn on page 12. 12.
Maintenance and Service Guide
Page 57
...enabled. Enabling this setting is enabled. One purpose for Computer Setup. ● Fast Boot. Default is enabled. ● USB Storage Boot. Default is enabled. ● CD-ROM Boot. NOTE: If the system is configured to 'Power On from Keyboard Ports' (see Power Management Options), then this feature will appear to reset security settings during boot up from , as well as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are suppressed. ● Prompt on the hardware configuration. Default is forced to factory defaults. Default is disabled...
...enabled. Enabling this setting is enabled. One purpose for Computer Setup. ● Fast Boot. Default is enabled. ● USB Storage Boot. Default is enabled. ● CD-ROM Boot. NOTE: If the system is configured to 'Power On from Keyboard Ports' (see Power Management Options), then this feature will appear to reset security settings during boot up from , as well as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are suppressed. ● Prompt on the hardware configuration. Default is forced to factory defaults. Default is disabled...
Maintenance and Service Guide
Page 58
...Secure Boot Key Management Lets you delete any previously loaded custom boot keys. Default is enabled. Default is enabled. Recover after Boot Failure Allows the system to initiate recovery after failing to factory defaults Default is disabled. Enable MS UEFI CA key Disabling this option to disable multi-processor support under the operating system. Changing this option to 'disable' to support Device Guard. Set this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices...
...Secure Boot Key Management Lets you delete any previously loaded custom boot keys. Default is enabled. Default is enabled. Recover after Boot Failure Allows the system to initiate recovery after failing to factory defaults Default is disabled. Enable MS UEFI CA key Disabling this option to disable multi-processor support under the operating system. Changing this option to 'disable' to support Device Guard. Set this setting requires turning the computer off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices...
Maintenance and Service Guide
Page 59
... (enable/disable) Allows PCI devices to the audio subsystem. USB Type-C Connector System Software Interface (UCSI) Select to enable communication of seconds you choose is allocated permanently to graphics and is enabled. Default is still automatically controlled. LAN/WLAN Auto Switching Select to power off and then back on wired network connection status. M.2 SSD Lets you disable individual expansion slots. Default is enabled. This setting only changes the minimum fan speed. M.2 WLAN/BT Lets you either disable the Wake On LAN...
... (enable/disable) Allows PCI devices to the audio subsystem. USB Type-C Connector System Software Interface (UCSI) Select to enable communication of seconds you choose is allocated permanently to graphics and is enabled. Default is still automatically controlled. LAN/WLAN Auto Switching Select to power off and then back on wired network connection status. M.2 SSD Lets you disable individual expansion slots. Default is enabled. This setting only changes the minimum fan speed. M.2 WLAN/BT Lets you either disable the Wake On LAN...
Maintenance and Service Guide
Page 71
... lose any key or click the mouse button and type your password (if set). If you do not want to boot from the list of applications. Computer is not on . Check the cable connection from Sleep state. To access Control Panel in Windows 10, type control panel in Sleep state. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you encounter display problems, see...
... lose any key or click the mouse button and type your password (if set). If you do not want to boot from the list of applications. Computer is not on . Check the cable connection from Sleep state. To access Control Panel in Windows 10, type control panel in Sleep state. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you encounter display problems, see...
Maintenance and Service Guide
Page 80
... to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. 72 Chapter 6 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Reseat DIMMs. Power on the system. 2. These guidelines do not discuss the process of debugging the network cabling. Cause...
... to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. 72 Chapter 6 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Reseat DIMMs. Power on the system. 2. These guidelines do not discuss the process of debugging the network cabling. Cause...
Maintenance and Service Guide
Page 81
... select Control Panel from the list of applications. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. System cannot autosense the network. Diagnostics reports a failure. Verify that the cable is network activity. Solving network problems 73 Reinstall network drivers. NOTE: The network status light is securely attached to the computer. Network controller stopped working when an expansion board was added to...
... select Control Panel from the list of applications. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. System cannot autosense the network. Diagnostics reports a failure. Verify that the cable is network activity. Solving network problems 73 Reinstall network drivers. NOTE: The network status light is securely attached to the computer. Network controller stopped working when an expansion board was added to...
Maintenance and Service Guide
Page 82
... are listed in dual-channel mode to download, decompress, and execute the ME firmware for your NIC. Cause The cable is not configured properly. CAUTION: Power may not meet industrystandard specifications. The network controller is turned off (depending on the Management Engine (ME) settings). Solution Ensure that the cable is present, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. New network card will not boot. Solution Install a working without diagnostics...
... are listed in dual-channel mode to download, decompress, and execute the ME firmware for your NIC. Cause The cable is not configured properly. CAUTION: Power may not meet industrystandard specifications. The network controller is turned off (depending on the Management Engine (ME) settings). Solution Ensure that the cable is present, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. New network card will not boot. Solution Install a working without diagnostics...
Maintenance and Service Guide
Page 84
... set up to work with your ISP. USB flash drive is not plugged in Windows. Cause Boot order is bootable. Unable to connect to DOS after the operating system boots. Cable/DSL modem is not seen as a drive letter in . You should see a "power" LED light on the front of the cable/DSL modem. 76 Chapter 6 Troubleshooting without diagnostics Solving USB flash drive problems If you encounter Internet access problems, consult your ISP for the flash drive in Windows...
... set up to work with your ISP. USB flash drive is not plugged in Windows. Cause Boot order is bootable. Unable to connect to DOS after the operating system boots. Cable/DSL modem is not seen as a drive letter in . You should see a "power" LED light on the front of the cable/DSL modem. 76 Chapter 6 Troubleshooting without diagnostics Solving USB flash drive problems If you encounter Internet access problems, consult your ISP for the flash drive in Windows...
Maintenance and Service Guide
Page 87
...: The computer will display the error message. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. If the message disappears, there may be used). Clear CMOS. (See Password security and resetting CMOS on page 86.) 5. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences...
...: The computer will display the error message. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. If the message disappears, there may be used). Clear CMOS. (See Password security and resetting CMOS on page 86.) 5. 7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences...
Maintenance and Service Guide
Page 91
... attached. Control panel message Description Recommended action 3. added, remove it to download during POST. Try rebooting the system. If the error reoccurs, the device may have malfunctioned. 1. Remove USB type-C card so only one device, use SATA 0 and SATA 1. Reconnect keyboard with this system 43A-USB Type-C I2C Not Connected Cable is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Check connector for bent or missing pins. 3. Reconnect the keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Reseat...
... attached. Control panel message Description Recommended action 3. added, remove it to download during POST. Try rebooting the system. If the error reoccurs, the device may have malfunctioned. 1. Remove USB type-C card so only one device, use SATA 0 and SATA 1. Reconnect keyboard with this system 43A-USB Type-C I2C Not Connected Cable is installed. 500-BIOS Recovery A system BIOS recovery has occurred. Check connector for bent or missing pins. 3. Reconnect the keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Reseat fan cable. 3. Reseat...
Maintenance and Service Guide
Page 92
... adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Replace fan. The system BIOS has detected your machine was previously shut down to normal operation once the situation is dirty. Reseat fan cable. 3. Number of the error...
... adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. Replace fan. The system BIOS has detected your machine was previously shut down to normal operation once the situation is dirty. Reseat fan cable. 3. Number of the error...
Maintenance and Service Guide
Page 96
...: For assistance locating the CMOS button and other system board components, see Computer Setup (F10) Utility on power. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other external equipment connected to the computer. WARNING! On Intel systems with the date and time. It is easily done through Computer Setup. Remove the access panel. Use Computer Setup to reset any external devices, and disconnect...
...: For assistance locating the CMOS button and other system board components, see Computer Setup (F10) Utility on power. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other external equipment connected to the computer. WARNING! On Intel systems with the date and time. It is easily done through Computer Setup. Remove the access panel. Use Computer Setup to reset any external devices, and disconnect...
Maintenance and Service Guide
Page 97
...; The HP PC Hardware Diagnostics Windows download instructions are provided. b. Select Troubleshooting and fixes. c. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - or - NOTE: If you want to run diagnostic tests to determine whether the computer hardware is generated. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is functioning properly. The tool runs within the Windows operating...
...; The HP PC Hardware Diagnostics Windows download instructions are provided. b. Select Troubleshooting and fixes. c. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - or - NOTE: If you want to run diagnostic tests to determine whether the computer hardware is generated. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is functioning properly. The tool runs within the Windows operating...
Maintenance and Service Guide
Page 111
... 13 installation 25 removal 25 battery replacement 25 beep codes 84 BIOS clearing and resetting 88 booting options Full Boot 79 Quick Boot 79 buttons power 1 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 86 computer specifications 102 computer cleaning 11 Computer Setup access problem 56 connectors external antenna 2 power 2 country power cord set requirements 95 Customer Support 54 D disassembly preparation 15 DisplayPort 2 drive cage removal and replacement 22 Dual-Mode DisplayPort...
... 13 installation 25 removal 25 battery replacement 25 beep codes 84 BIOS clearing and resetting 88 booting options Full Boot 79 Quick Boot 79 buttons power 1 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 86 computer specifications 102 computer cleaning 11 Computer Setup access problem 56 connectors external antenna 2 power 2 country power cord set requirements 95 Customer Support 54 D disassembly preparation 15 DisplayPort 2 drive cage removal and replacement 22 Dual-Mode DisplayPort...
Maintenance and Service Guide
Page 112
...1 USB Type-C SuperSpeed port with HP Sleep and Charge* 1 VGA 2 POST error messages 79 power button, dual-state 1 power connector 2 power cord set requirements country specific 95 power problems 59 power supply operating voltage range 102 power-on password 86 printer problems 68 problems audio 67 Computer Setup 56 F10 Setup 56 flash drive 76 general 56 hard drive 60 hardware installation 71 Internet access 76 keyboard 69 Media Card Reader 62 memory 74 monitor 63 mouse 69 network 72 power 59 printer 68 software 77 processors illustrated 5 product ID location 2 R rear panel components 2 Remote HP...
...1 USB Type-C SuperSpeed port with HP Sleep and Charge* 1 VGA 2 POST error messages 79 power button, dual-state 1 power connector 2 power cord set requirements country specific 95 power problems 59 power supply operating voltage range 102 power-on password 86 printer problems 68 problems audio 67 Computer Setup 56 F10 Setup 56 flash drive 76 general 56 hard drive 60 hardware installation 71 Internet access 76 keyboard 69 Media Card Reader 62 memory 74 monitor 63 mouse 69 network 72 power 59 printer 68 software 77 processors illustrated 5 product ID location 2 R rear panel components 2 Remote HP...