User Guide
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... Apple Inc., registered in a protected location where no user-serviceable parts inside. Android and Chromebook are trademarks of Microsoft Corporation in this product near water, or when you are wet. - Observe all instructions in the U.S. Install the product securely on the product. - HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright...
... Apple Inc., registered in a protected location where no user-serviceable parts inside. Android and Chromebook are trademarks of Microsoft Corporation in this product near water, or when you are wet. - Observe all instructions in the U.S. Install the product securely on the product. - HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright...
User Guide
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... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
User Guide
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Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
User Guide
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...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
User Guide
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...) Feature Description 2 Power connection 3 USB port 4 Ethernet port (Ethernet model only) Printer inner view Table 1-4 Printer inner view Feature Description 1 Tank covers Tank covers enclose the ink tanks on the print carriage secures the printheads in the carriage. Each tank contains a different colored ink: black, yellow, magenta, and cyan. 4 Printhead cover The printhead cover on both sides of the printer. 2 Tank caps Tank caps are plugs to seal the opening of the ink tanks. 3 Ink tanks There are four ink tanks. Make sure the printhead cover is properly...
...) Feature Description 2 Power connection 3 USB port 4 Ethernet port (Ethernet model only) Printer inner view Table 1-4 Printer inner view Feature Description 1 Tank covers Tank covers enclose the ink tanks on the print carriage secures the printheads in the carriage. Each tank contains a different colored ink: black, yellow, magenta, and cyan. 4 Printhead cover The printhead cover on both sides of the printer. 2 Tank caps Tank caps are plugs to seal the opening of the ink tanks. 3 Ink tanks There are four ink tanks. Make sure the printhead cover is properly...
User Guide
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... status of the card to place on the scanner glass. To switch between the two modes, see Perform common tasks on the printer control panel. 5 ID Copy Front and ID Indicates the side of the four ink tanks in the printer. Photo icon The Photo icon appears when the printer is in an error state. See Document icon and paper errors. Copy Back icons (some printer models). ● During printheads alignment: Open the scanner lid, place the printed alignment page print-side...
... status of the card to place on the scanner glass. To switch between the two modes, see Perform common tasks on the printer control panel. 5 ID Copy Front and ID Indicates the side of the four ink tanks in the printer. Photo icon The Photo icon appears when the printer is in an error state. See Document icon and paper errors. Copy Back icons (some printer models). ● During printheads alignment: Open the scanner lid, place the printed alignment page print-side...
User Guide
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... There is not connected to a network. Table 1-7 Control panel error codes Error code Cause Solution E1/E2 Paper size mismatch (E1) or Paper length mismatch (E2) has occurred. 1. To change the paper size settings in an error state. Do not open the printhead cover. 3. Table 1-6 Control panel display icons (continued) Feature Icon Description ● Blinks: The printer is connected to an active Ethernet cable, but is a paper jam. To resolve wireless connection issues, see Jams and paper-feed issues. Load paper that the paper size of the printing job does not...
... There is not connected to a network. Table 1-7 Control panel error codes Error code Cause Solution E1/E2 Paper size mismatch (E1) or Paper length mismatch (E2) has occurred. 1. To change the paper size settings in an error state. Do not open the printhead cover. 3. Table 1-6 Control panel display icons (continued) Feature Icon Description ● Blinks: The printer is connected to an active Ethernet cable, but is a paper jam. To resolve wireless connection issues, see Jams and paper-feed issues. Load paper that the paper size of the printing job does not...
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... or more information, see Jams and paper-feed issues. If the ink access door is out of ink. Refill the indicated ink tank that can still print even if the scanner is in . 4. If the problem persists, contact HP. E9 Firmware update error. The printer can help provide more information. Unplug the power cord. 3. Turn on again. Table 1-7 Control panel error codes (continued) Error code Cause Solution For more ink tanks are out of ink. Turn the printer off , and then...
... or more information, see Jams and paper-feed issues. If the ink access door is out of ink. Refill the indicated ink tank that can still print even if the scanner is in . 4. If the problem persists, contact HP. E9 Firmware update error. The printer can help provide more information. Unplug the power cord. 3. Turn on again. Table 1-7 Control panel error codes (continued) Error code Cause Solution For more ink tanks are out of ink. Turn the printer off , and then...
User Guide
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... the Printhead icons are blinking. The Cancel light could be on , press the Cancel button . If the Cancel light is a paper jam in the input tray. See Load paper. ● The Attention light and Document icon are blinking. For more information, see Control panel error codes. ● The Attention light and Document icon are on. NOTE: The document feeder is off. Document icon and paper errors For errors relating to continue printing. Document icon and paper errors 9 The Resume light...
... the Printhead icons are blinking. The Cancel light could be on , press the Cancel button . If the Cancel light is a paper jam in the input tray. See Load paper. ● The Attention light and Document icon are blinking. For more information, see Control panel error codes. ● The Attention light and Document icon are on. NOTE: The document feeder is off. Document icon and paper errors For errors relating to continue printing. Document icon and paper errors 9 The Resume light...
User Guide
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... status (including network, Wi-Fi Direct, Web Services, ink, and so on Web Services, set up Web Services, or fix connection issues, and more. See the following instructions to improve print quality. See To print a print quality diagnostics page (Windows) . and the Resume Wi-Fi Quick Start Guide Provides instructions to help you connect your printer to print (must be in the support mode. Wi-Fi Direct Guide Provides instructions to help you turn on ). Press the Resume button and the Cancel button at the same time. settings...
... status (including network, Wi-Fi Direct, Web Services, ink, and so on Web Services, set up Web Services, or fix connection issues, and more. See the following instructions to improve print quality. See To print a print quality diagnostics page (Windows) . and the Resume Wi-Fi Quick Start Guide Provides instructions to help you connect your printer to print (must be in the support mode. Wi-Fi Direct Guide Provides instructions to help you turn on ). Press the Resume button and the Cancel button at the same time. settings...
User Guide
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... print, scan, and manage. 5. NOTE: When the printer is already connected to the Wi-Fi network that includes a wireless router or access point. See Wi-Fi status, light, and icons. 4. See Use the HP Smart app to select or add a printer. Connect your printer to a Wi-Fi network with a router This topic describes how to a Wi-Fi network using HP software, place the printer in Wi-Fi setup mode. To connect your printer to connect your printer using HP printer software (Windows) If connecting...
... print, scan, and manage. 5. NOTE: When the printer is already connected to the Wi-Fi network that includes a wireless router or access point. See Wi-Fi status, light, and icons. 4. See Use the HP Smart app to select or add a printer. Connect your printer to a Wi-Fi network with a router This topic describes how to a Wi-Fi network using HP software, place the printer in Wi-Fi setup mode. To connect your printer to connect your printer using HP printer software (Windows) If connecting...
User Guide
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... setup mode, restore the printer network settings. Open the HP Smart app on -screen instructions to connect the printer to your Wi-Fi network. 20 Chapter 2 Connect your computer or mobile device. Follow the on your printer Connect the printer and computer using a USB cable 1. USB to print, scan, and manage. 4. Unplug the USB cable from the printer control panel. 5. When prompted, create an HP account and register the printer. 4. For more information about Wi-Fi status, see Wi-Fi status, light...
... setup mode, restore the printer network settings. Open the HP Smart app on -screen instructions to connect the printer to your Wi-Fi network. 20 Chapter 2 Connect your computer or mobile device. Follow the on your printer Connect the printer and computer using a USB cable 1. USB to print, scan, and manage. 4. Unplug the USB cable from the printer control panel. 5. When prompted, create an HP account and register the printer. 4. For more information about Wi-Fi status, see Wi-Fi status, light...
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..., remove the label covering the USB port at the back of the printer. 2. Windows 7 1. Select Convert a USB connected device to a USB connection Windows/macOS 1. Follow the on your computer. Open the HP Smart app on your computer, visit 123.hp.com to download and install the printer software. See Use the HP Smart app to add the printer. 5. Follow the instructions to print, scan, and manage. 4. NOTE: Windows 7 Service Pack 1 (SP1) is available from a label in the ink access area or cartridge access...
..., remove the label covering the USB port at the back of the printer. 2. Windows 7 1. Select Convert a USB connected device to a USB connection Windows/macOS 1. Follow the on your computer. Open the HP Smart app on your computer, visit 123.hp.com to download and install the printer software. See Use the HP Smart app to add the printer. 5. Follow the instructions to print, scan, and manage. 4. NOTE: Windows 7 Service Pack 1 (SP1) is available from a label in the ink access area or cartridge access...
User Guide
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... scan using the HP printer software. In the HP printer software (available from the printer's scanner, and you to adjust the scanned image before saving or sharing. See Change scan settings (Windows). ● If Show Viewer After Scan is blinking or lit to the corner with an icon). 40 Chapter 5 Copy, Scan, and Mobile Fax To scan with an icon). 2. Choose the file format to scan documents or photos from the Start menu), click Scan, and then click Scan a Document or Photo...
... scan using the HP printer software. In the HP printer software (available from the printer's scanner, and you to adjust the scanned image before saving or sharing. See Change scan settings (Windows). ● If Show Viewer After Scan is blinking or lit to the corner with an icon). 40 Chapter 5 Copy, Scan, and Mobile Fax To scan with an icon). 2. Choose the file format to scan documents or photos from the Start menu), click Scan, and then click Scan a Document or Photo...
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... Scanning using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. For more information, see Change scan settings (Windows). 4. For more information, see To access and use EWS. 3. This is a feature of the EWS that lets you have set in the EWS or the default PIN on a label in the document feeder or print-side down on the scanner glass (aligned to the corner with an icon). Open...
... Scanning using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. For more information, see Change scan settings (Windows). 4. For more information, see To access and use EWS. 3. This is a feature of the EWS that lets you have set in the EWS or the default PIN on a label in the document feeder or print-side down on the scanner glass (aligned to the corner with an icon). Open...
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... the HP Printer Assistant, select Print tab. 3. Find out the IP address. Open a web browser, type the IP address or hostname in EWS might not be available. ● EWS is required to install HP printer software. 2. NOTE: Windows 7 Service Pack 1 (SP1) is not accessible beyond the network firewall. Open the HP Smart app on the printer to configure the printer network settings. To open EWS using an IP address (Wi-Fi Direct connection) 1. IP Address: 192.168.223.1 To open EWS using HP Printer software (Windows...
... the HP Printer Assistant, select Print tab. 3. Find out the IP address. Open a web browser, type the IP address or hostname in EWS might not be available. ● EWS is required to install HP printer software. 2. NOTE: Windows 7 Service Pack 1 (SP1) is not accessible beyond the network firewall. Open the HP Smart app on the printer to configure the printer network settings. To open EWS using an IP address (Wi-Fi Direct connection) 1. IP Address: 192.168.223.1 To open EWS using HP Printer software (Windows...
User Guide
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... embedded web server (EWS) are password-protected. To set up a proxy server. NOTE: If prompted for updates at regular intervals. Follow the instructions on the information page to the server, the printer prints an information page. From the left menu, click Web Services Settings. 4. From the left menu, click Printer Updates, and then select Firmware Updates. 4. Click Setup, select the relevant option or button to continue, and follow the on-screen instructions to use Web services. Open EWS...
... embedded web server (EWS) are password-protected. To set up a proxy server. NOTE: If prompted for updates at regular intervals. Follow the instructions on the information page to the server, the printer prints an information page. From the left menu, click Web Services Settings. 4. From the left menu, click Printer Updates, and then select Firmware Updates. 4. Click Setup, select the relevant option or button to continue, and follow the on-screen instructions to use Web services. Open EWS...
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...; Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. b. e. d. If you troubleshoot copy and scan issues. ● See Tips for error messages and resolve. 2. Depending on your operating system, do one of the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all documents or Purge Print Document...
...; Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. b. e. d. If you troubleshoot copy and scan issues. ● See Tips for error messages and resolve. 2. Depending on your operating system, do one of the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all documents or Purge Print Document...
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... HP Smart app to print, scan, and manage. If you did not register your printer. Use the damp cloth to wipe any excess liquid from an HP technical support representative to provide the following contact options are available at register.hp.com. Close the document feeder cover. For the latest product updates and support information, visit hp.com/support. Lightly dampen a clean lint-free cloth with your printer while installing the software...
... HP Smart app to print, scan, and manage. If you did not register your printer. Use the damp cloth to wipe any excess liquid from an HP technical support representative to provide the following contact options are available at register.hp.com. Close the document feeder cover. For the latest product updates and support information, visit hp.com/support. Lightly dampen a clean lint-free cloth with your printer while installing the software...
Setup Poster_Reference Guide
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HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software. English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3
HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software. English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3
