Limited Warranty and Support Guide
Page 7
... uninterrupted or error-free. Exclusions HP does not warrant that the operation of end-user-replaceable HP or HP-approved parts if available for your own installation of this product will , at its discretion, repair or replace any product from loss or damage in materials or workmanship during the Limited Warranty Period. or (g) by modification or service by anyone other external causes; (b) by operation outside...
... uninterrupted or error-free. Exclusions HP does not warrant that the operation of end-user-replaceable HP or HP-approved parts if available for your own installation of this product will , at its discretion, repair or replace any product from loss or damage in materials or workmanship during the Limited Warranty Period. or (g) by modification or service by anyone other external causes; (b) by operation outside...
Limited Warranty and Support Guide
Page 8
... labor support to repair your location. HP will save considerable repair time. In-Home Warranty Service Your HP Limited Warranty service may , at additional cost. Standard office hours are available at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use...
... labor support to repair your location. HP will save considerable repair time. In-Home Warranty Service Your HP Limited Warranty service may , at additional cost. Standard office hours are available at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use...
Limited Warranty and Support Guide
Page 10
... HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support...
... HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support...
Limited Warranty and Support Guide - Refurbished
Page 7
... own installation of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is not responsible for defective products. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED...
... own installation of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is not responsible for defective products. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED...
Limited Warranty and Support Guide - Refurbished
Page 8
... warranty service is required, call the HP Technical Support Center, and a technician will pay all component replacements, support uplift contracts are the types of warranty support service that customer self repair is the appropriate method of warranty service. If your location is available, your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. To locate the nearest HP authorized service provider...
... warranty service is required, call the HP Technical Support Center, and a technician will pay all component replacements, support uplift contracts are the types of warranty support service that customer self repair is the appropriate method of warranty service. If your location is available, your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. To locate the nearest HP authorized service provider...
Limited Warranty and Support Guide - Refurbished
Page 11
... Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Registration is free during your computer. Visit us at : 1-866-408-5408 When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting...
... Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Registration is free during your computer. Visit us at : 1-866-408-5408 When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
... driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to videos...
... driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to videos...
Getting Started Guide
Page 8
...; Connect to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety information For more information, refer to the Regulatory and Safety Information document in the HP User Manuals...
...; Connect to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. Click Start, click All Programs, click HP, and then click HP Support Assistant. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety information For more information, refer to the Regulatory and Safety Information document in the HP User Manuals...
Getting Started Guide
Page 11
... set up Internet service. Click Start, click All Programs, click Online Services, and then click Get Online. After you complete the initial computer setup, you might want to install the new software. however, you might choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. ENWW Connecting...
... set up Internet service. Click Start, click All Programs, click Online Services, and then click Get Online. After you complete the initial computer setup, you might want to install the new software. however, you might choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. ENWW Connecting...
Getting Started Guide
Page 18
... set appropriately. If you use the monitor front-panel Volume button to the Audio Out (lime green) connector on . Use the front-panel buttons to enter the on the graphics card (select models only) to connect your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting...
... set appropriately. If you use the monitor front-panel Volume button to the Audio Out (lime green) connector on . Use the front-panel buttons to enter the on the graphics card (select models only) to connect your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting...
Getting Started Guide
Page 19
.... Restores the software (if it on again. Under Network and Internet, click Connect to the Internet. Update the drivers (see System recovery on -screen instructions. Restores your system has an external antenna, try to move the antenna to a configuration that you have a dial-up a connection or network to factory defaults. ENWW Software troubleshooting 13 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup...
.... Restores the software (if it on again. Under Network and Internet, click Connect to the Internet. Update the drivers (see System recovery on -screen instructions. Restores your system has an external antenna, try to move the antenna to a configuration that you have a dial-up a connection or network to factory defaults. ENWW Software troubleshooting 13 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup...
Getting Started Guide
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... -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Or, to revert to an earlier version of Microsoft Windows. Microsoft System Restore If you want to software that was installed on your problem: 1. To update a driver, click Update Driver, and then follow the on systems that might not be due to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To start a System Restore...
... -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Or, to revert to an earlier version of Microsoft Windows. Microsoft System Restore If you want to software that was installed on your problem: 1. To update a driver, click Update Driver, and then follow the on systems that might not be due to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To start a System Restore...
Getting Started Guide
Page 27
... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using a recovery DVD, the computer automatically runs Recovery Manager from the disc. If you have not done so, select Back up your computer, and the media can be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Create recovery media from the recovery image stored on your hard disk drive. To create recovery media, see Creating recovery media under System recovery on the computer. If the computer works, click Start...
... Recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using a recovery DVD, the computer automatically runs Recovery Manager from the disc. If you have not done so, select Back up your computer, and the media can be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Create recovery media from the recovery image stored on your hard disk drive. To create recovery media, see Creating recovery media under System recovery on the computer. If the computer works, click Start...
Getting Started Guide
Page 31
.... Thank you have any problems setting up and using your computer. Customer support Easy to come. and for help with it on, immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Getting started Follow the setup poster for many years to reach. The HP website has updated software, tips and tricks, answers...
.... Thank you have any problems setting up and using your computer. Customer support Easy to come. and for help with it on, immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Getting started Follow the setup poster for many years to reach. The HP website has updated software, tips and tricks, answers...
Getting Started Guide
Page 5
... user guides and specifications for your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. ● See how-to videos about using...
... user guides and specifications for your computer. If the guide is not available there, visit www.hp.com/support Getting Started 1 Under Action Center, tap Find and fix problems (troubleshooting). Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. ● See how-to videos about using...
Getting Started Guide
Page 12
... an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up...
... an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up...
Getting Started Guide
Page 18
... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with the touch of a button. ● An options screen lets you set display options, set transparency, and check for updates. HP My Display TouchSmart Edition can be accessed from the Start Menu...
... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are set. ● A settings screen lets you adjust color with the touch of a button. ● An options screen lets you set display options, set transparency, and check for updates. HP My Display TouchSmart Edition can be accessed from the Start Menu...
Getting Started Guide
Page 25
... computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Turn off your Internet Service Provider (ISP), and start automatically. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution Volume is connected, the internal speakers are muted. You can also use the Volume button to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center...
... computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Turn off your Internet Service Provider (ISP), and start automatically. Ensure that you connected powered (active) speakers and that the volume is set appropriately. Replace the non-powered speakers with powered speakers. Speakers and sound Symptom Possible solution Volume is connected, the internal speakers are muted. You can also use the Volume button to your computer (or speaker system). Tap the Start button, tap Control Panel, tap Action Center...
Getting Started Guide
Page 29
... the onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - ROM drives). 4. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Sometimes this...
... the onscreen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - ROM drives). 4. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Sometimes this...