Limited Warranty and Support Guide
Page 6
.... or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS...
.... or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS...
Limited Warranty and Support Guide
Page 11
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help with your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
Limited Warranty and Support Guide - Refurbished
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... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. No change to provide you with (a) a replacement unit of HP's choosing that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation...
... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. No change to provide you with (a) a replacement unit of HP's choosing that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation...
Limited Warranty and Support Guide - Refurbished
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... directed by the use HP remote support solutions where applicable. In cases where the replacement part must be sent directly to replace yourself based on -site service during the Limited Warranty Period, you . For example, in the provided shipping material. In order to HP, you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Listed below are required...
... directed by the use HP remote support solutions where applicable. In cases where the replacement part must be sent directly to replace yourself based on -site service during the Limited Warranty Period, you . For example, in the provided shipping material. In order to HP, you may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Listed below are required...
Limited Warranty and Support Guide - Refurbished
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...; Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for help with setting up customer service and technical support...
...; Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for help with setting up customer service and technical support...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Action Center, click Find and fix problems ● Find links to use the Help and Support Microsoft Windows 7 operating system. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. and software issues...
... Action Center, click Find and fix problems ● Find links to use the Help and Support Microsoft Windows 7 operating system. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. and software issues...
Getting Started Guide
Page 8
..., and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Maintains your...
..., and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Maintains your...
Getting Started Guide
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... prevent them. Follow the software manufacturer's directions to install the new software. Connect the hardware as shown on the computer, includes firewall software. Using your Internet connection through your computer. After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Follow the on-screen instructions to select an ISP and set up Internet service. NOTE: Use only licensed original software. however, you might choose...
... prevent them. Follow the software manufacturer's directions to install the new software. Connect the hardware as shown on the computer, includes firewall software. Using your Internet connection through your computer. After you complete the initial computer setup, you might want to install additional software programs or hardware devices. Follow the on-screen instructions to select an ISP and set up Internet service. NOTE: Use only licensed original software. however, you might choose...
Getting Started Guide
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... then restart your changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW If the mouse is complete, unplug and reconnect the mouse connector to save changes in all -programs). 3. Use the keyboard to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save changes in all open program. 2. After the...
... then restart your changes in all open programs, and then restart your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW If the mouse is complete, unplug and reconnect the mouse connector to save changes in all -programs). 3. Use the keyboard to display the Windows Start menu. 5. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save changes in all open program. 2. After the...
Getting Started Guide
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... hear sound during the initial setup of the computer. (Additional audio connectors are connected to your computer (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is very low or unsatisfactory. Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on the graphics card (select models only...
... hear sound during the initial setup of the computer. (Additional audio connectors are connected to your computer (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is very low or unsatisfactory. Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to enter the on the graphics card (select models only...
Getting Started Guide
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... on-screen instructions. Software troubleshooting To repair software ● problems, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that you have a dial-up a connection or network to the Internet. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
... on-screen instructions. Software troubleshooting To repair software ● problems, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that you have a dial-up a connection or network to the Internet. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card...
Getting Started Guide
Page 20
... also set restore points manually. Some features might be available on systems that was installed on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Double-click the specific item (for which you have a problem that might not be due to software that are shipped without a version of a driver, click Rollback Driver, and then follow the on your problem: 1. Close all open the Device Manager window. 3. Updating device drivers Complete...
... also set restore points manually. Some features might be available on systems that was installed on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually: 1. Double-click the specific item (for which you have a problem that might not be due to software that are shipped without a version of a driver, click Rollback Driver, and then follow the on your problem: 1. Close all open the Device Manager window. 3. Updating device drivers Complete...
Getting Started Guide
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... your hard disk drive. Recovery media Recovery media can create only one or the other, but not both). This image contains the operating system and software program files that were originally installed on to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Back up your computer at the factory. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the system. 12. If the computer works, click Start...
... your hard disk drive. Recovery media Recovery media can create only one or the other, but not both). This image contains the operating system and software program files that were originally installed on to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Back up your computer at the factory. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from the system. 12. If the computer works, click Start...
Getting Started Guide
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... computer. Within the Help and Support Center, you can do There's lots of helpful information included with your Windows desktop (to access it on the back of the Limited Warranty and Support Guide. The HP website has updated software, tips and tricks, answers for many years to come. This must be done after you have any problems setting up your computer is...
... computer. Within the Help and Support Center, you can do There's lots of helpful information included with your Windows desktop (to access it on the back of the Limited Warranty and Support Guide. The HP website has updated software, tips and tricks, answers for many years to come. This must be done after you have any problems setting up your computer is...
Getting Started Guide
Page 5
... User Guides. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup...
... User Guides. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup...
Getting Started Guide
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... set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. If you already have an account with an Internet service provider (ISP). Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
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... accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the back panel...
... accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. To disable Beats, press the Beats toggle button; the Beats-off icon appears on the back panel...
Getting Started Guide
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... start the desired program. For Windows 7: 1. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected the speakers to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that you are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as headphones or external speakers) is connected, the internal speakers are connected, the audio...
... start the desired program. For Windows 7: 1. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected the speakers to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that you are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as headphones or external speakers) is connected, the internal speakers are connected, the audio...
Getting Started Guide
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...) or hardware driver to a configuration that enables your computer to open the Device Manager window. 3. Restores the software (if it on page 26) - CAUTION: This erases all data files you want to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Restore your problem: 1. Complete...
...) or hardware driver to a configuration that enables your computer to open the Device Manager window. 3. Restores the software (if it on page 26) - CAUTION: This erases all data files you want to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Restore your problem: 1. Complete...