User Guide 1
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... user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
... user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
User Guide 1
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...-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically within 10 meters (approximately 33 feet) of websites by using one or more of individual devices. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
...-enabled devices such as airplane mode key) ● Operating system controls Airplane mode key The computer may be relatively close together-typically within 10 meters (approximately 33 feet) of websites by using one or more of individual devices. But even at the factory. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
User Guide 1
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... other end of the network cable into the network jack (1) on -screen instructions. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Select your device matches the pairing code. Type bluetooth in the...
... other end of the network cable into the network jack (1) on -screen instructions. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Select your device matches the pairing code. Type bluetooth in the...
User Guide 1
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... sure that they are connected to your Internet connection type. Your computer might damage the network adapter. Select Troubleshoot problems. Verify that you connected powered speakers and that the speakers are turned on. Select Network and Internet, and then select Network and Sharing Center. 2. Try to the Internet 1. Unplug headphones if they are connected to open the wizard, and then follow the on -screen instructions. Run the wireless setup wizard. 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom...
... sure that they are connected to your Internet connection type. Your computer might damage the network adapter. Select Troubleshoot problems. Verify that you connected powered speakers and that the speakers are turned on. Select Network and Internet, and then select Network and Sharing Center. 2. Try to the Internet 1. Unplug headphones if they are connected to open the wizard, and then follow the on -screen instructions. Run the wireless setup wizard. 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom...
User Guide 1
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... follow the on-screen instructions. or - c. The screen displays one of diagnostic test you need to run , and then follow the on page 32. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you to stop a diagnostic test at any time, select Cancel. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. Type support in the taskbar...
... follow the on-screen instructions. or - c. The screen displays one of diagnostic test you need to run , and then follow the on page 32. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you to stop a diagnostic test at any time, select Cancel. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. Type support in the taskbar...
User Guide 1
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.... Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to upgrade your computer needs to be repaired or to repair your home or business in a few days. (This option may not be available in this chapter. For instructions on setting up your computer is necessary, HP support will make arrangements to have parts replaced, you...
.... Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to upgrade your computer needs to be repaired or to repair your home or business in a few days. (This option may not be available in this chapter. For instructions on setting up your computer is necessary, HP support will make arrangements to have parts replaced, you...
User Guide 1
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...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
...34 starting 34 using 33 HP PC Hardware Diagnostics Windows downloading 32 installing 33 using 11 caring for your computer 22 cleaning your computer 22 computer security features 25 troubleshooting 26 connecting to a network 7 connecting to a wireless network 7 connecting to a WLAN 8 connecting to LAN 10 corporate WLAN connection 8 customer support, accessibility 45 D data transfer 18 Disk Cleanup software 21 Disk Defragmenter software 21 DisplayPort, identifying USB Type- Index A accessibility 41 accessibility needs assessment 42 action keys 19 keyboard backlight 20 airplane mode 7 airplane...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
Maintenance and Service Guide
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... issue ...30 Boot up sequence ...31 Failure classification 31 2. Test with verified working configuration (hardware and/or operating system 44 13. System board ...25 6 Interpreting system validation diagnostic front panel LEDs and audible codes 27 7 Troubleshooting guide ...29 Resources ...30 General troubleshooting steps ...30 Identify the issue ...30 1. Reseat cables and connections 42 11. Examine the environment ...33 3. Perform a visual inspection of hardware 34 4. Remove or uninstall recently added hardware, software 34 6.
... issue ...30 Boot up sequence ...31 Failure classification 31 2. Test with verified working configuration (hardware and/or operating system 44 13. System board ...25 6 Interpreting system validation diagnostic front panel LEDs and audible codes 27 7 Troubleshooting guide ...29 Resources ...30 General troubleshooting steps ...30 Identify the issue ...30 1. Reseat cables and connections 42 11. Examine the environment ...33 3. Perform a visual inspection of hardware 34 4. Remove or uninstall recently added hardware, software 34 6.
Maintenance and Service Guide
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... memory into its memory slot. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 35 7. Reseat cables and connections on page 30 2. This section will help you can be a resource for support and product division professionals. Understand the issue on page 42 11. Remove or uninstall recently added hardware, software on page 42 10. Soft reset (Default Settings) on page 34 6. Test with troubleshooting methodology and efficiently resolve problems...
... memory into its memory slot. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 35 7. Reseat cables and connections on page 30 2. This section will help you can be a resource for support and product division professionals. Understand the issue on page 42 11. Remove or uninstall recently added hardware, software on page 42 10. Soft reset (Default Settings) on page 34 6. Test with troubleshooting methodology and efficiently resolve problems...
Maintenance and Service Guide
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... the removal and replacement chapter for a battery compartment door (service door). To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from any port replicator or docking station. To perform a hard reset on a black background, and errors relating to clear and reestablish the connections between the BIOS and the hardware. General troubleshooting steps 41 If necessary, order a replacement. Turn off the computer. 2. Remove the computer from Microsoft and HP. Wireless Modules Not installed...
... the removal and replacement chapter for a battery compartment door (service door). To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from any port replicator or docking station. To perform a hard reset on a black background, and errors relating to clear and reestablish the connections between the BIOS and the hardware. General troubleshooting steps 41 If necessary, order a replacement. Turn off the computer. 2. Remove the computer from Microsoft and HP. Wireless Modules Not installed...
Maintenance and Service Guide
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...'s ability to troubleshoot power-on the system board). Platform may have a power button board, VGA board, etc.) can resolve their functional issues. ● Reseating graphics cables and panel connectors can fix distorted/flickering video. ● Replacing thermal pads may have both Intel integrated graphics and discrete graphics. For example, if HP PC Diagnostics reports a memory error, test one verified working memory DIMM) ● Graphics card (if no VGA port is well tested and ready for authorized service provider parts" chapter...
...'s ability to troubleshoot power-on the system board). Platform may have a power button board, VGA board, etc.) can resolve their functional issues. ● Reseating graphics cables and panel connectors can fix distorted/flickering video. ● Replacing thermal pads may have both Intel integrated graphics and discrete graphics. For example, if HP PC Diagnostics reports a memory error, test one verified working memory DIMM) ● Graphics card (if no VGA port is well tested and ready for authorized service provider parts" chapter...
Maintenance and Service Guide
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...: System board failure is using a Windows-To-Go USB. For example, a fan detection issue may contribute to a problem. 13. Safe mode A driver conflict often results in safe mode, eliminate the default settings and basic device drivers as possible causes. Testing with verified working configuration (hardware and/or operating system) One troubleshooting technique that can identify an error caused by a loose connection resulting from previous service. Similarly, testing with an internal keyboard, TouchPad, or display. Soft reset (Default Settings) on page...
...: System board failure is using a Windows-To-Go USB. For example, a fan detection issue may contribute to a problem. 13. Safe mode A driver conflict often results in safe mode, eliminate the default settings and basic device drivers as possible causes. Testing with verified working configuration (hardware and/or operating system) One troubleshooting technique that can identify an error caused by a loose connection resulting from previous service. Similarly, testing with an internal keyboard, TouchPad, or display. Soft reset (Default Settings) on page...
Maintenance and Service Guide
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... need to reconfigure the boot order. 5. Be sure that externally connected monitors are turned on and their power lights are equipped with lights to start the computer. 2. If the screen is likely operating correctly. 12. Or plug an external monitor into the network connection. Consulting with HP Service If further HP support is required, a lot of a display or external display device if the screen is a network connection issue, plug another computer with the network plug or cable. 7. After installing a non-Plug and Play expansion board...
... need to reconfigure the boot order. 5. Be sure that externally connected monitors are turned on and their power lights are equipped with lights to start the computer. 2. If the screen is likely operating correctly. 12. Or plug an external monitor into the network connection. Consulting with HP Service If further HP support is required, a lot of a display or external display device if the screen is a network connection issue, plug another computer with the network plug or cable. 7. After installing a non-Plug and Play expansion board...
Maintenance and Service Guide
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... a critical lock keys component (processor, BIOS, graphics cards, memory, etc.) due to indicate an error. 54 Chapter 7 Troubleshooting guide Go to next step to external display device. Tips and tricks Swipe a metal piece (screwdriver) over wireless/mute buttons to act as hard drive, memory. 4. See the "External component identification - Troubleshooting steps 1. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 39) for any blink patterns. Reseat cables and connections on display panel side. 3. Update BIOS and drivers on page...
... a critical lock keys component (processor, BIOS, graphics cards, memory, etc.) due to indicate an error. 54 Chapter 7 Troubleshooting guide Go to next step to external display device. Tips and tricks Swipe a metal piece (screwdriver) over wireless/mute buttons to act as hard drive, memory. 4. See the "External component identification - Troubleshooting steps 1. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 39) for any blink patterns. Reseat cables and connections on display panel side. 3. Update BIOS and drivers on page...
Maintenance and Service Guide
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...; ● Visually examine the display for specific issues and possible solutions. Reset and update BIOS and docking firmware. To start HP PC Hardware Diagnostics (UEFI) (6. For additional information about display problems, refer to fully support hybrid graphics and avoid unexpected behaviors (i.e., blue screen error, graphics/ video issues) in the BIOS Legacy setting. Configure Windows settings (Power options, Screen brightness, Personalization, Screen resolution, etc.). For custom images, HP highly recommends upgrading or installing Windows in eight different colors...
...; ● Visually examine the display for specific issues and possible solutions. Reset and update BIOS and docking firmware. To start HP PC Hardware Diagnostics (UEFI) (6. For additional information about display problems, refer to fully support hybrid graphics and avoid unexpected behaviors (i.e., blue screen error, graphics/ video issues) in the BIOS Legacy setting. Configure Windows settings (Power options, Screen brightness, Personalization, Screen resolution, etc.). For custom images, HP highly recommends upgrading or installing Windows in eight different colors...
Maintenance and Service Guide
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.... Connect a verified working operating system or perform operating system recovery to the base is less than 300 feet. 3. Update drivers: Verify that Ethernet module is displayed in Device Manager and be the cause of the problem. Examine the Ethernet cable for hardware compatibility settings. 5. Examine Ethernet ports on the docking station only. Restore BIOS to previous drivers. 11. Test with HP PC Hardware Diagnostics (UEFI) to Default: If other related issues (e.g., router, switch, docking station). 6. If updating drivers does...
.... Connect a verified working operating system or perform operating system recovery to the base is less than 300 feet. 3. Update drivers: Verify that Ethernet module is displayed in Device Manager and be the cause of the problem. Examine the Ethernet cable for hardware compatibility settings. 5. Examine Ethernet ports on the docking station only. Restore BIOS to previous drivers. 11. Test with HP PC Hardware Diagnostics (UEFI) to Default: If other related issues (e.g., router, switch, docking station). 6. If updating drivers does...
Maintenance and Service Guide
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..., cable, connection, wireless module, driver, settings. Verify antenna cables are properly connected to enable the wireless device. 6. No network detected in Windows. 7. Verify wireless source by customized settings. 12. Test with verified working wireless module. Configure power management advanced settings as cell phone or microwave, that the issue is on. Test with HP Support Assistant in HPSA Wireless Adapter Properties - Examine environment for hardware compatibility, settings. 5. Test with different wireless networks and check with HP PC Hardware Diagnostics...
..., cable, connection, wireless module, driver, settings. Verify antenna cables are properly connected to enable the wireless device. 6. No network detected in Windows. 7. Verify wireless source by customized settings. 12. Test with verified working wireless module. Configure power management advanced settings as cell phone or microwave, that the issue is on. Test with HP Support Assistant in HPSA Wireless Adapter Properties - Examine environment for hardware compatibility, settings. 5. Test with different wireless networks and check with HP PC Hardware Diagnostics...
Maintenance and Service Guide
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.... 90 Chapter 7 Troubleshooting guide At the resulting Windows Advanced Options menu, choose Safe Mode. ● Run a virus detection program. Or check with the manufacturer to see if an updated system BIOS or firmware is a Microsoft tool supported by Microsoft software developers to analyze and resolve errors that the system has the latest service pack installed. Use the tool to see if any patches are completely connected. ●...
.... 90 Chapter 7 Troubleshooting guide At the resulting Windows Advanced Options menu, choose Safe Mode. ● Run a virus detection program. Or check with the manufacturer to see if an updated system BIOS or firmware is a Microsoft tool supported by Microsoft software developers to analyze and resolve errors that the system has the latest service pack installed. Use the tool to see if any patches are completely connected. ●...
Maintenance and Service Guide
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... 109 starting 108 supported discs 106 system 107 USB flash drive 109 using HP Recovery media 106 recovery media creating using HP Recovery Manager 106 using 105 recovery partition removing 109 removal and replacement antenna 18 battery 19 fans 16 heat sink 21 memory modules 22 SSD 20 system board 25 top cover 14 WLAN module 24 removal/replacement procedures 14 removing personal data from volatile system memory 113 right components 5 S security, product description 2 serviceability, product description 2 setup utility navigating and selecting 99 restoring factory settings 100 specifications...
... 109 starting 108 supported discs 106 system 107 USB flash drive 109 using HP Recovery media 106 recovery media creating using HP Recovery Manager 106 using 105 recovery partition removing 109 removal and replacement antenna 18 battery 19 fans 16 heat sink 21 memory modules 22 SSD 20 system board 25 top cover 14 WLAN module 24 removal/replacement procedures 14 removing personal data from volatile system memory 113 right components 5 S security, product description 2 serviceability, product description 2 setup utility navigating and selecting 99 restoring factory settings 100 specifications...