g14 Notebook PC Maintenance and Service Guide
Page 6
...34 Memory module ...36 Optical drive ...38 Keyboard ...40 6 Removal and replacement procedures for Authorized Service Provider parts 43 Component replacement procedures 43 Top cover ...43 TouchPad button board 46 Card reader board 47 Power button board 49 Speakers ...50 Audio/USB board 52 System board ...53 Heat sink ...57 Fan ...60 RTC battery ...61 Power connector cable 63 Display assembly ...65 7 Using Setup Utility (BIOS) and System Diagnostics 73 Starting Setup Utility (BIOS) ...73 Updating the BIOS ...73 Determining the BIOS version 74 Downloading a BIOS update 74 Using System...
...34 Memory module ...36 Optical drive ...38 Keyboard ...40 6 Removal and replacement procedures for Authorized Service Provider parts 43 Component replacement procedures 43 Top cover ...43 TouchPad button board 46 Card reader board 47 Power button board 49 Speakers ...50 Audio/USB board 52 System board ...53 Heat sink ...57 Fan ...60 RTC battery ...61 Power connector cable 63 Display assembly ...65 7 Using Setup Utility (BIOS) and System Diagnostics 73 Starting Setup Utility (BIOS) ...73 Updating the BIOS ...73 Determining the BIOS version 74 Downloading a BIOS update 74 Using System...
g14 Notebook PC Maintenance and Service Guide
Page 11
Category Ports Keyboard/ pointing devices Power requirements Security Operating system Serviceability Description ● AC adapter, HP Smart (4.5-mm barrel) ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● HDMI v1.4 supporting up to wide-aspect vs. standard aspect video Full-size, island-style, spill-resistant keyboard Touchpad Requirements: ● Default on for 2-finger scroll and pinch ● Multitouch gestures enabled ● Taps enabled as default Support for a removable 4-cell, 41-WHr, 2.80...
Category Ports Keyboard/ pointing devices Power requirements Security Operating system Serviceability Description ● AC adapter, HP Smart (4.5-mm barrel) ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● HDMI v1.4 supporting up to wide-aspect vs. standard aspect video Full-size, island-style, spill-resistant keyboard Touchpad Requirements: ● Default on for 2-finger scroll and pinch ● Multitouch gestures enabled ● Taps enabled as default Support for a removable 4-cell, 41-WHr, 2.80...
g14 Notebook PC Maintenance and Service Guide
Page 18
.... ● Off: The AC adapter is not connected to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to external power. It is showing activity. External monitor port Connects an external VGA monitor or projector. HDMI port Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. 10 Chapter 2 External component identification Left side Item (1) (2) (3) (4) (5) (6) (7) Component Description Power connector Connects an AC adapter. Vent Enables airflow to cycle on...
.... ● Off: The AC adapter is not connected to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to external power. It is showing activity. External monitor port Connects an external VGA monitor or projector. HDMI port Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. 10 Chapter 2 External component identification Left side Item (1) (2) (3) (4) (5) (6) (7) Component Description Power connector Connects an AC adapter. Vent Enables airflow to cycle on...
g14 Notebook PC Maintenance and Service Guide
Page 36
... parts. Make special note of warranty, are as many as 6 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Installing a part not supported by the Customer Self-Repair program may void your location. NOTE: Details about your country or region, and then follow the procedures described here to http://partsurfer.hp.com, select your computer, including model, serial number, product key...
... parts. Make special note of warranty, are as many as 6 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Installing a part not supported by the Customer Self-Repair program may void your location. NOTE: Details about your country or region, and then follow the procedures described here to http://partsurfer.hp.com, select your computer, including model, serial number, product key...
g14 Notebook PC Maintenance and Service Guide
Page 82
... download your computer to install the update. Do not shut down the computer or initiate Sleep. Click Updates and tune-ups, and then click Check for HP updates now. 3. b. You will need this path when you connect your selection to an optional power source. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on -screen instructions. 4. If the update is more recent than your hard drive where the BIOS update is downloaded. To exit Setup Utility (BIOS) without saving your BIOS, make...
... download your computer to install the update. Do not shut down the computer or initiate Sleep. Click Updates and tune-ups, and then click Check for HP updates now. 3. b. You will need this path when you connect your selection to an optional power source. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on -screen instructions. 4. If the update is more recent than your hard drive where the BIOS update is downloaded. To exit Setup Utility (BIOS) without saving your BIOS, make...
g14 Notebook PC Maintenance and Service Guide
Page 88
... the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Under Refresh your PC without affecting your files. 5. Other applications included in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. See Help and Support for more information, see what is not working properly and you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling...
... the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Under Refresh your PC without affecting your files. 5. Other applications included in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. See Help and Support for more information, see what is not working properly and you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Click Settings. 3. Minimized Image Recovery installs only drivers and hardware-enabling...
g14 Notebook PC Maintenance and Service Guide
Page 91
... boot order on -screen instructions. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Follow the on-screen instructions. IMPORTANT: Removing the HP Recovery partition means you can no longer use HP Recovery media to ensure you created. 2. Create HP Recovery media before removing the Recovery partition to recover the original system. Follow these steps to boot from. 4. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore...
... boot order on -screen instructions. Insert the HP Recovery media you have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Follow the on-screen instructions. IMPORTANT: Removing the HP Recovery partition means you can no longer use HP Recovery media to ensure you created. 2. Create HP Recovery media before removing the Recovery partition to recover the original system. Follow these steps to boot from. 4. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore...
g14 Notebook PC Maintenance and Service Guide
Page 96
... 3 ports external monitor 10 HDMI 10 product description 3 USB 2.0 11 USB 3.0 charging 10 power button 5 power button board removal 49 spare part number 15, 20, 49 power connector 10 power connector cable removal 63 spare part number 16, 21, 63 power cord set requirements 84 spare part number 20 power light 7, 11 power requirements, product description 3 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external expansion 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports...
... 3 ports external monitor 10 HDMI 10 product description 3 USB 2.0 11 USB 3.0 charging 10 power button 5 power button board removal 49 spare part number 15, 20, 49 power connector 10 power connector cable removal 63 spare part number 16, 21, 63 power cord set requirements 84 spare part number 20 power light 7, 11 power requirements, product description 3 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external expansion 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports...
User Guide
Page 5
...Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Front ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 15 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models only 17 Connecting...
...Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Front ...12 Labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 14 Using a WLAN ...15 Using an Internet service provider 15 Setting up a WLAN 15 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models only 17 Connecting...
User Guide
Page 6
... Connecting a microphone 21 Checking the sound ...21 Using video ...22 Connecting a VGA monitor or projector 22 Connecting an HDMI device 23 Configuring HDMI audio settings 24 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...26 Tapping ...26 Scrolling ...27 Pinching/zooming ...27 2-finger click (select models only 28 Using the keyboard and mouse ...28 Using the keys ...28 Using the action keys 28 Using Microsoft Windows 8 shortcut keys 30 Using the hot keys 30 Using...
... Connecting a microphone 21 Checking the sound ...21 Using video ...22 Connecting a VGA monitor or projector 22 Connecting an HDMI device 23 Configuring HDMI audio settings 24 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...26 Tapping ...26 Scrolling ...27 Pinching/zooming ...27 2-finger click (select models only 28 Using the keyboard and mouse ...28 Using the keys ...28 Using the action keys 28 Using Microsoft Windows 8 shortcut keys 30 Using the hot keys 30 Using...
User Guide
Page 8
... wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and System Diagnostics 58 Starting Setup Utility (BIOS) ...58 Updating the BIOS ...58 Determining the BIOS version 58 Downloading a BIOS update 59 Using System Diagnostics ...60 11 Backing up, restoring, and recovering ...61 Creating recovery media and backups 61 Creating HP Recovery media 62 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 64 Remove everything and reinstall Windows 64 Recovering using HP...
... wireless network ...57 Backing up your software applications and information 57 Using an optional security cable lock 57 10 Using Setup Utility (BIOS) and System Diagnostics 58 Starting Setup Utility (BIOS) ...58 Updating the BIOS ...58 Determining the BIOS version 58 Downloading a BIOS update 59 Using System Diagnostics ...60 11 Backing up, restoring, and recovering ...61 Creating recovery media and backups 61 Creating HP Recovery media 62 Restore and recovery ...62 Using Windows Refresh for quick and easy recovery 64 Remove everything and reinstall Windows 64 Recovering using HP...
User Guide
Page 25
... devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to the equipment, do not see the Bluetooth software Help. NOTE: The functional range (how far your office. Click Set up a PAN of electric shock, fire, or damage to set up a new connection or network. WARNING! Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections...
... devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to the equipment, do not see the Bluetooth software Help. NOTE: The functional range (how far your office. Click Set up a PAN of electric shock, fire, or damage to set up a new connection or network. WARNING! Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections...
User Guide
Page 28
... store, manage, share, or access information. Speakers (2) Produce sound. Using the webcam (select models only) Your computer has an integrated webcam, a powerful social networking tool that allows you to use a powered port. For additional safety information, refer to the jack, the computer speakers are disabled. Memory card reader Reads optional memory cards that supports both audioout (headphone) and audio-in (microphone). USB 3.0 ports (2) USB 3.0 charging ports (2) HDMI port External monitor port Connect optional USB 3.0 devices and provide enhanced USB power performance...
... store, manage, share, or access information. Speakers (2) Produce sound. Using the webcam (select models only) Your computer has an integrated webcam, a powerful social networking tool that allows you to use a powered port. For additional safety information, refer to the jack, the computer speakers are disabled. Memory card reader Reads optional memory cards that supports both audioout (headphone) and audio-in (microphone). USB 3.0 ports (2) USB 3.0 charging ports (2) HDMI port External monitor port Connect optional USB 3.0 devices and provide enhanced USB power performance...
User Guide
Page 42
... Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Finding battery information To monitor the status of your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port...
... Power Options. ● Remove a user-replaceable battery from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Finding battery information To monitor the status of your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port...
User Guide
Page 57
... memory module slots are located on in one of the computer under the memory service cover. To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to free up . Disconnect all batteries before adding or replacing memory modules. Remove the memory service cover from the computer (see Removing a user-replaceable battery on page 33). 6. Select Settings, and then select Free up disk space by adding a memory module or replacing...
... memory module slots are located on in one of the computer under the memory service cover. To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to free up . Disconnect all batteries before adding or replacing memory modules. Remove the memory service cover from the computer (see Removing a user-replaceable battery on page 33). 6. Select Settings, and then select Free up disk space by adding a memory module or replacing...
User Guide
Page 67
... folder on your computer to an optional power source. Follow the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your hard drive that are revealed on -screen instructions. Follow any device, cable, or cord. 1. You may need to access this information to download your hard drive designation. NOTE: If you are...
... folder on your computer to an optional power source. Follow the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your hard drive that are revealed on -screen instructions. Follow any device, cable, or cord. 1. You may need to access this information to download your hard drive designation. NOTE: If you are...
User Guide
Page 71
... did not manually create a restore point, you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to restore the system to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal information, settings, or...
... did not manually create a restore point, you can choose to restore to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to restore the system to reinstall the individual application or driver. From the Start screen, type h, and then select Help and Support. ● If you need to restore your personal information, settings, or...
User Guide
Page 77
... during critical battery level 34 initiating 32 high-definition devices, connecting 23 hot keys adjusting volume 29 audio CD, DVD, or BD controls 29 decrease screen brightness 29 decreasing speaker sound 29 description 30 Help and Support 29 increase screen brightness 29 increasing speaker sound 29 muting speaker sound 29 reveal system information 30 switching screen image 29 using 30 wireless 29 HP and third-party software updates, installing 56 HP Recovery Manager 65 correcting boot problems 66 starting 65 HP Recovery media creating 62 recovery 66...
... during critical battery level 34 initiating 32 high-definition devices, connecting 23 hot keys adjusting volume 29 audio CD, DVD, or BD controls 29 decrease screen brightness 29 decreasing speaker sound 29 description 30 Help and Support 29 increase screen brightness 29 increasing speaker sound 29 muting speaker sound 29 reveal system information 30 switching screen image 29 using 30 wireless 29 HP and third-party software updates, installing 56 HP Recovery Manager 65 correcting boot problems 66 starting 65 HP Recovery media creating 62 recovery 66...
User Guide
Page 78
...49 replacing 49 memory module service door, removing 49 memory service, identifying 11 microphone (audio-in) jack, identifying 4 microphone, connecting 21 minimized image creating 65 minimized image recovery 65 mouse, external setting preferences 25 mute key, identifying 29 K keyboard hot keys, identifying 30 keys esc 10 fn 10 function 10 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery cover release 11 lights AC adapter/battery 5 caps lock 9 hard drive 3 power 3, 8 RJ-45 (network) status 5 TouchPad 9 wireless 8 low battery level...
...49 replacing 49 memory module service door, removing 49 memory service, identifying 11 microphone (audio-in) jack, identifying 4 microphone, connecting 21 minimized image creating 65 minimized image recovery 65 mouse, external setting preferences 25 mute key, identifying 29 K keyboard hot keys, identifying 30 keys esc 10 fn 10 function 10 L labels Bluetooth 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latch, battery cover release 11 lights AC adapter/battery 5 caps lock 9 hard drive 3 power 3, 8 RJ-45 (network) status 5 TouchPad 9 wireless 8 low battery level...
User Guide
Page 79
scrolling TouchPad gesture 27 security cable lock, installing 57 security cable slot, identifying 4 security, wireless 16 serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 32 setup of WLAN 15 Setup Utility (BIOS) passwords 55 shipping the computer 52 shutdown 36 Sleep exiting 31 initiating 31 slots security cable 4 software CyberLink PowerDVD 24 Disk Cleanup 49 Disk Defragmenter 48 software updates, installing 56 speakers, connecting 21 speakers, identifying 9, 20 storing a battery 35 supported discs recovery 62 system information hot ...
scrolling TouchPad gesture 27 security cable lock, installing 57 security cable slot, identifying 4 security, wireless 16 serial number 13 serial number, computer 13 service labels locating 13 setting password protection on wakeup 32 setup of WLAN 15 Setup Utility (BIOS) passwords 55 shipping the computer 52 shutdown 36 Sleep exiting 31 initiating 31 slots security cable 4 software CyberLink PowerDVD 24 Disk Cleanup 49 Disk Defragmenter 48 software updates, installing 56 speakers, connecting 21 speakers, identifying 9, 20 storing a battery 35 supported discs recovery 62 system information hot ...