Service Guide
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... server might be included on the IBM System x Documentation CD. It contains translated caution and danger statements. Note: Changes are used in PDF on the IBM System x Documentation CD. From the Hardware list, select System x3655 and click Go. 3. information about the terms of the warranty and getting service and assistance. It also contains detailed instructions for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center...
... server might be included on the IBM System x Documentation CD. It contains translated caution and danger statements. Note: Changes are used in PDF on the IBM System x Documentation CD. From the Hardware list, select System x3655 and click Go. 3. information about the terms of the warranty and getting service and assistance. It also contains detailed instructions for updating, managing, and deploying firmware, device drivers, and operating systems. The System x and xSeries Tools Center...
Service Guide
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... the power supply or the LED itself has failed. still connected to help isolate the error. When this LED is also lit to an ac power source. The illustrations might differ slightly from your hardware. 8 IBM System x3655 Type 7985: Problem Determination and Service Guide An LED on the internal boards. Internal connectors, LEDs, and jumpers The illustrations in this connector. Serial connector: Connect a 9-pin serial device to visually locate the server among other servers. System locator LED: Use this LED remotely. You can use IBM Director to light this LED to this...
... the power supply or the LED itself has failed. still connected to help isolate the error. When this LED is also lit to an ac power source. The illustrations might differ slightly from your hardware. 8 IBM System x3655 Type 7985: Problem Determination and Service Guide An LED on the internal boards. Internal connectors, LEDs, and jumpers The illustrations in this connector. Serial connector: Connect a 9-pin serial device to visually locate the server among other servers. System locator LED: Use this LED remotely. You can use IBM Director to light this LED to this...
Service Guide
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...device drivers, and service processor firmware. For information about the supported operating-system versions, see "Configuring the server" in ROM on the system board. You can use the following configuration programs to detect the server model and optional hardware devices that are installed, configure the server hardware, provide device drivers, and help you can select to check for the latest level of -the-art programs to customize the server hardware: v Configuration/Setup Utility program v Baseboard management controller utility programs v RAID configuration programs - v BIOS...
...device drivers, and service processor firmware. For information about the supported operating-system versions, see "Configuring the server" in ROM on the system board. You can use the following configuration programs to detect the server model and optional hardware devices that are installed, configure the server hardware, provide device drivers, and help you can select to check for the latest level of -the-art programs to customize the server hardware: v Configuration/Setup Utility program v Baseboard management controller utility programs v RAID configuration programs - v BIOS...
Service Guide
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... ServeRAID option. Turn on the server. 2. Using the ServeRAID Configuration Utility program Use the IBM ServeRAID configuration Utility programs to perform the following tasks: v Configure a redundant array of the RAID controllers Consider the following steps: 1. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you create arrays. When the prompt v Hard disk drive capacities affect how you must use drives with the server supports only RAID level-0, level-1, and level-10. Starting the ServeRAID Configuration Utility...
... ServeRAID option. Turn on the server. 2. Using the ServeRAID Configuration Utility program Use the IBM ServeRAID configuration Utility programs to perform the following tasks: v Configure a redundant array of the RAID controllers Consider the following steps: 1. v To update the firmware and BIOS code for an optional ServeRAID SAS controller, you create arrays. When the prompt v Hard disk drive capacities affect how you must use drives with the server supports only RAID level-0, level-1, and level-10. Starting the ServeRAID Configuration Utility...
Service Guide
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...://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3655 from the Hardware list, click Go, and click the Download tab. Make sure that is working correctly. This information will be installed only by trained service technicians. For additional information about the terms of Tier 1 CRUs is otherwise working correctly. See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to download and apply the most recent firmware updates...
...://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3655 from the Hardware list, click Go, and click the Download tab. Make sure that is working correctly. This information will be installed only by trained service technicians. For additional information about the terms of Tier 1 CRUs is otherwise working correctly. See Chapter 4, "Parts listing, System x3655, Type 7985," on page 97 to download and apply the most recent firmware updates...
Service Guide
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... levels are present inside these parts, contact a service technician. Chapter 3. Removing and replacing server components 69 Installing a hot-swap power supply The server supports a maximum of these components. There are supported: Installed power supplies Power supply 1 Power supplies 1 and 2 Required fans Fans in the following table are no serviceable parts inside any part that has this label attached. Important: Only the configurations shown in locations 3, 4, 8, 9, and 10 All 10 fans Statement 8: CAUTION: Never remove the cover on a power supply or any component...
... levels are present inside these parts, contact a service technician. Chapter 3. Removing and replacing server components 69 Installing a hot-swap power supply The server supports a maximum of these components. There are supported: Installed power supplies Power supply 1 Power supplies 1 and 2 Required fans Fans in the following table are no serviceable parts inside any part that has this label attached. Important: Only the configurations shown in locations 3, 4, 8, 9, and 10 All 10 fans Statement 8: CAUTION: Never remove the cover on a power supply or any component...
Service Guide
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... order shown, restarting the server each time: a. Run the hard disk drive diagnostic test. 3. Make sure that step must be performed only by a trained service technician. Error code Description Action 01298200 Processor speed mismatch. Make sure that a bootable operating system is preceded by "(Trained service technician only)," that all microprocessors have the same number of cores, cache size and type, clock speed, and clock frequencies (see "Using the Configuration/Setup Utility program" on page...
... order shown, restarting the server each time: a. Run the hard disk drive diagnostic test. 3. Make sure that step must be performed only by a trained service technician. Error code Description Action 01298200 Processor speed mismatch. Make sure that a bootable operating system is preceded by "(Trained service technician only)," that all microprocessors have the same number of cores, cache size and type, clock speed, and clock frequencies (see "Using the Configuration/Setup Utility program" on page...
Service Guide
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... "(Trained service technician only)," that the hard disk drives have IDE or SATA hard disk drives. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Symptom Action A cover lock is broken, an LED If the part is a CRU, replace it. Symptom Action Not all hard disk drives and cables; then, run the hard disk drive diagnostic tests again. v See Chapter 4, "Parts listing, System x3655, Type 7985," on...
... "(Trained service technician only)," that the hard disk drives have IDE or SATA hard disk drives. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. Symptom Action A cover lock is broken, an LED If the part is a CRU, replace it. Symptom Action Not all hard disk drives and cables; then, run the hard disk drive diagnostic tests again. v See Chapter 4, "Parts listing, System x3655, Type 7985," on...
Service Guide
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..., restarting the server each time: a. v See Chapter 4, "Parts listing, System x3655, Type 7985," on the server, but the screen goes blank when you start some application programs. 1. To prevent diskette drive read/write errors, make sure that step must be performed only by "(Trained service technician only)," that the distance between the monitor and any external diskette drive is displayed, update the BIOS code with the correct screen. Monitor c. Remote Supervisor Adapter II SlimLine (if...
..., restarting the server each time: a. v See Chapter 4, "Parts listing, System x3655, Type 7985," on the server, but the screen goes blank when you start some application programs. 1. To prevent diskette drive read/write errors, make sure that step must be performed only by "(Trained service technician only)," that the distance between the monitor and any external diskette drive is displayed, update the BIOS code with the correct screen. Monitor c. Remote Supervisor Adapter II SlimLine (if...
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... step is solved. v You followed the installation instructions that used to test the device. 3. Reseat the failing device. 4. Make sure that you must be performed only by "(Trained service technician only)," that comes with the device and the device is installed correctly. If the device comes with test instructions, use those instructions to work does not work . v You updated the configuration information in the Configuration/Setup Utility program. Replace the failing device. 134 IBM System x3655 Type 7985: Problem Determination and Service Guide
... step is solved. v You followed the installation instructions that used to test the device. 3. Reseat the failing device. 4. Make sure that you must be performed only by "(Trained service technician only)," that comes with the device and the device is installed correctly. If the device comes with test instructions, use those instructions to work does not work . v You updated the configuration information in the Configuration/Setup Utility program. Replace the failing device. 134 IBM System x3655 Type 7985: Problem Determination and Service Guide
Service Guide
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... until the problem is needed to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v See Chapter 4, "Parts listing, System x3655, Type 7985," on the server. For memory requirements, see the information that setup available. Diagnostics 137 Make sure that comes with the software for a list of supported operating-system versions. installed. Run the ServerGuide program and make sure that: v The server has the minimum memory that step...
... until the problem is needed to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v See Chapter 4, "Parts listing, System x3655, Type 7985," on the server. For memory requirements, see the information that setup available. Diagnostics 137 Make sure that comes with the software for a list of supported operating-system versions. installed. Run the ServerGuide program and make sure that: v The server has the minimum memory that step...
Service Guide
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... a lit LED on the light path diagnostics panel and suggested actions to 1. If the problem remains, replace the failed power supply. Replace any components indicated. Restart the server. Replace the failing adapter. 3. (Trained service technician) Replace the system board. If the problem remains, replace the failed power supply. CPU A microprocessor has failed. Make sure that the power supply is indicated by the lit LED on the system board. Replace the failing DIMM, which is correctly seated. A hardware error has been...
... a lit LED on the light path diagnostics panel and suggested actions to 1. If the problem remains, replace the failed power supply. Replace any components indicated. Restart the server. Replace the failing adapter. 3. (Trained service technician) Replace the system board. If the problem remains, replace the failed power supply. CPU A microprocessor has failed. Make sure that the power supply is indicated by the lit LED on the system board. Replace the failing DIMM, which is correctly seated. A hardware error has been...
Service Guide
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... H hard disk drive diagnostic tests, types of 144 installing 53 problems 127 heat output 4 hot-swap and hot-plug devices power supplies 69 hot-swap power supply, installing 69 humidity 4 I important notices 2 information LED 6 installing adapter 44 battery 72 CD-RW/DVD drive 56 cover 40 DIMMs 62 external SAS connector 45, 46 hard disk drive 53 memory modules 62 microprocessor 88 operator-information panel 75 RAID controller 51 SAS backplane 77 system board 94 intermittent problems 128 J jumpers 13 L LEDs 7 Ethernet activity 7 Ethernet-link status 7 front 5 rear view 7 system board 15 light...
... H hard disk drive diagnostic tests, types of 144 installing 53 problems 127 heat output 4 hot-swap and hot-plug devices power supplies 69 hot-swap power supply, installing 69 humidity 4 I important notices 2 information LED 6 installing adapter 44 battery 72 CD-RW/DVD drive 56 cover 40 DIMMs 62 external SAS connector 45, 46 hard disk drive 53 memory modules 62 microprocessor 88 operator-information panel 75 RAID controller 51 SAS backplane 77 system board 94 intermittent problems 128 J jumpers 13 L LEDs 7 Ethernet activity 7 Ethernet-link status 7 front 5 rear view 7 system board 15 light...
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... 131 monitor 132 optional devices 134 POST/BIOS 118 power 135, 175 serial port 136 software 137 undetermined 177 USB port 138 video 138 problems, DVD-ROM drive 126 publications 1 R recovering the BIOS code 156 Remote Supervisor Adapter II SlimLine, installing 49 Remote Supervisor Adapter II SlimLine, removing 48 removing adapter 43 battery 70 CD-RW/DVD drive 55 cover 39 DIMM 62 fan 65 hard disk drive 53 operator information panel assembly 74 RAID controller 50 Remote Supervisor Adapter II SlimLine 48 SAS backplane 76 system board 93 replacement parts 97 replacing battery 70...
... 131 monitor 132 optional devices 134 POST/BIOS 118 power 135, 175 serial port 136 software 137 undetermined 177 USB port 138 video 138 problems, DVD-ROM drive 126 publications 1 R recovering the BIOS code 156 Remote Supervisor Adapter II SlimLine, installing 49 Remote Supervisor Adapter II SlimLine, removing 48 removing adapter 43 battery 70 CD-RW/DVD drive 55 cover 39 DIMM 62 fan 65 hard disk drive 53 operator information panel assembly 74 RAID controller 50 Remote Supervisor Adapter II SlimLine 48 SAS backplane 76 system board 93 replacement parts 97 replacing battery 70...
User Guide
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... existing RAID configuration to install a hot-swap hard disk drive. 3.5-inch drives Important: Install only SAS or SATA 3.5-inch hard disk drives in the server should have other information that is assigned to the ServeRAID SAS controller card. 13. v The server 2.5-inch models support eight 2.5-inch hot-swap hard disk drives installed on Ultra-Slim hard disk drive trays for 2.5-inch drives. Filler panel Hard disk drive Tray handle 38 System x3655 Type 7985: User's Guide Note: If there is printed on the server front. Remove the battery from...
... existing RAID configuration to install a hot-swap hard disk drive. 3.5-inch drives Important: Install only SAS or SATA 3.5-inch hard disk drives in the server should have other information that is assigned to the ServeRAID SAS controller card. 13. v The server 2.5-inch models support eight 2.5-inch hot-swap hard disk drives installed on Ultra-Slim hard disk drive trays for 2.5-inch drives. Filler panel Hard disk drive Tray handle 38 System x3655 Type 7985: User's Guide Note: If there is printed on the server front. Remove the battery from...
User Guide
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... PCI devices and to define user names and passwords for advanced hardware features. CPU Options Select this choice to set the microprocessor cache to find a boot record. If a keyboard is supported). If the server has Wake on LAN hardware and software and the operating system supports Wake on the screen carefully. If you have made in the settings and restart the Remote Supervisor Adapter II SlimLine. 68 System x3655 Type 7985: User's Guide Follow the instructions on LAN functions, you must enable the memory connectors...
... PCI devices and to define user names and passwords for advanced hardware features. CPU Options Select this choice to set the microprocessor cache to find a boot record. If a keyboard is supported). If the server has Wake on LAN hardware and software and the operating system supports Wake on the screen carefully. If you have made in the settings and restart the Remote Supervisor Adapter II SlimLine. 68 System x3655 Type 7985: User's Guide Follow the instructions on LAN functions, you must enable the memory connectors...
User Guide
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... to the server in which the keyboard and mouse remain locked but the operating system can regain access to the full Configuration/Setup Utility menu; If a power-on password. If you set a power-on password for a user and an administrator password for removing the battery, see "Administrator password" on LAN bypass jumpers. 70 System x3655 Type 7985: User's Guide Start the Configuration/Setup Utility program and reset the power-on password is set, you can enable the Unattended Start mode, in any jumpers, turn off the server; then, disconnect all power cords and external cables.
... to the server in which the keyboard and mouse remain locked but the operating system can regain access to the full Configuration/Setup Utility menu; If a power-on password. If you set a power-on password for a user and an administrator password for removing the battery, see "Administrator password" on LAN bypass jumpers. 70 System x3655 Type 7985: User's Guide Start the Configuration/Setup Utility program and reset the power-on password is set, you can enable the Unattended Start mode, in any jumpers, turn off the server; then, disconnect all power cords and external cables.
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... operating system takes control to the IBM Web site. The ServerGuide program prompts you are based on your language. You will need your operating-system CD to learn about the server model, service processor, hard disk drive controllers, and network adapters. This section describes a typical ServerGuide operating-system installation. This information is described in this point, the installation program for newer device drivers. Installing your operating system without ServerGuide If you have completed the setup process, the operating-system installation...
... operating system takes control to the IBM Web site. The ServerGuide program prompts you are based on your language. You will need your operating-system CD to learn about the server model, service processor, hard disk drive controllers, and network adapters. This section describes a typical ServerGuide operating-system installation. This information is described in this point, the installation program for newer device drivers. Installing your operating system without ServerGuide If you have completed the setup process, the operating-system installation...
Installation Guide
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...not working, or a similar trained service technician. Remove the hard disk drive that you removed with a new one . that was being tested when the server stopped responding, and run the diagnostic test again. A hard disk drive was not detected while the operating system was being started. v See the parts listing in the Problem Determination and Service Guide). 62 IBM System x3655 Type 7985: Installation Guide Symptom Action Not all hard disk drives and cables; A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains. Symptom Action A cover...
...not working, or a similar trained service technician. Remove the hard disk drive that you removed with a new one . that was being tested when the server stopped responding, and run the diagnostic test again. A hard disk drive was not detected while the operating system was being started. v See the parts listing in the Problem Determination and Service Guide). 62 IBM System x3655 Type 7985: Installation Guide Symptom Action Not all hard disk drives and cables; A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains. Symptom Action A cover...
Installation Guide
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...DVD drive 61 general 62 hard disk drive 62 intermittent 63 keyboard, USB 63 memory 65 microprocessor 66 monitor 67 mouse, USB 63 optional devices 69 pointing device, USB 63 power 70 serial port 71 software 72 USB port 73 Ethernet activity LED 35 connector 36 link status LED 35 system-management connector 35 F FCC Class A notice 83 features 4 filler panel 10, 19, 29 firmware code, updating 54 firmware updates 1 H hard disk drive installing 17 problems 62 hard drive activity LED 34 heat output 5 hot-swap drive, installing 17 humidity 5 I important notices 3 information LED 34 installing adapters...
...DVD drive 61 general 62 hard disk drive 62 intermittent 63 keyboard, USB 63 memory 65 microprocessor 66 monitor 67 mouse, USB 63 optional devices 69 pointing device, USB 63 power 70 serial port 71 software 72 USB port 73 Ethernet activity LED 35 connector 36 link status LED 35 system-management connector 35 F FCC Class A notice 83 features 4 filler panel 10, 19, 29 firmware code, updating 54 firmware updates 1 H hard disk drive installing 17 problems 62 hard drive activity LED 34 heat output 5 hot-swap drive, installing 17 humidity 5 I important notices 3 information LED 34 installing adapters...