Fingerprint Developer's Guide (old)
Page 14
... This document is written for the person who is responsible for your local representative, from the Intermec web site, click About Us > Contact Us. You need to be familiar with operating, maintaining, and troubleshooting your local Intermec representative. Related Documents This table contains a list of service locations, click Support >Returns and Repairs > Repair...
... This document is written for the person who is responsible for your local representative, from the Intermec web site, click About Us > Contact Us. You need to be familiar with operating, maintaining, and troubleshooting your local Intermec representative. Related Documents This table contains a list of service locations, click Support >Returns and Repairs > Repair...
PD41 and PD42 Commercial Printer User's Manual
Page 7
... Printer 66 Contacting Product Support 66 Understanding Error Messages on the PD42 67 Troubleshooting Printer Problems and Finding Solutions 69 Troubleshooting Communication Problems 72 Using the Line Analyzer in Fingerprint 72 Using Dump Mode 73 Using Testmode and Extended Testmode to Troubleshoot 74 Using Testmode 74 Using Extended Testmode 75 Adjusting the Printer 77... USB Interface 95 USB Host Interface 96 Ethernet Interface 96 Parallel IEEE 1284 Interface 97 Media Specifications 98 Accessories for the Printer 107 PD41 and PD42 Commercial Printer User's Manual vii
... Printer 66 Contacting Product Support 66 Understanding Error Messages on the PD42 67 Troubleshooting Printer Problems and Finding Solutions 69 Troubleshooting Communication Problems 72 Using the Line Analyzer in Fingerprint 72 Using Dump Mode 73 Using Testmode and Extended Testmode to Troubleshoot 74 Using Testmode 74 Using Extended Testmode 75 Adjusting the Printer 77... USB Interface 95 USB Host Interface 96 Ethernet Interface 96 Parallel IEEE 1284 Interface 97 Media Specifications 98 Accessories for the Printer 107 PD41 and PD42 Commercial Printer User's Manual vii
PD41 and PD42 Commercial Printer User's Manual
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...configuring, and maintaining the PD41 or PD42 printer. and Canada, call 1-800-755-5505. and Canada, contact your network and general networking terms, such as IP address. To search for your local representative, from the Intermec website, click About Us > Contact ...Begin Web Support Visit the Intermec website at TechnicalCommunications@intermec.com. Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to install, configure, operate, maintain, and troubleshoot it. Who Should Read This...
...configuring, and maintaining the PD41 or PD42 printer. and Canada, call 1-800-755-5505. and Canada, contact your network and general networking terms, such as IP address. To search for your local representative, from the Intermec website, click About Us > Contact ...Begin Web Support Visit the Intermec website at TechnicalCommunications@intermec.com. Visit the Intermec technical knowledge base (Knowledge Central) at www.intermec.com and click Support > Knowledge Central to review technical information or to install, configure, operate, maintain, and troubleshoot it. Who Should Read This...
PD41 and PD42 Commercial Printer User's Manual
Page 21
... Extended Testmode. Using the Printer Understanding the Printer LEDs (continued) Symbol LED Color Ready-to Troubleshoot" on when the printer is in Setup or Info mode. The printhead temperature is too high. Understanding the PD42 Screen and Soft Keys The PD42 screen communicates detailed information about the current state of the printer. Chapter 1 -
... Extended Testmode. Using the Printer Understanding the Printer LEDs (continued) Symbol LED Color Ready-to Troubleshoot" on when the printer is in Setup or Info mode. The printhead temperature is too high. Understanding the PD42 Screen and Soft Keys The PD42 screen communicates detailed information about the current state of the printer. Chapter 1 -
PD41 and PD42 Commercial Printer User's Manual
Page 79
This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 65 4 Troubleshooting and Maintaining the Printer Use this chapter to troubleshoot and maintain the printer.
This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 65 4 Troubleshooting and Maintaining the Printer Use this chapter to troubleshoot and maintain the printer.
PD41 and PD42 Commercial Printer User's Manual
Page 80
...You can find the answer to find solutions in "Troubleshooting Printer Problems and Finding Solutions" on a testprint page . 66 PD41 and PD42 Commercial Printer User's Manual or Canada, call Product Support. Before you call Intermec Product Support, you cannot find all of the printer... and click Support > Knowledge Central. If you still need to an Intermec Product Support representative in the printer menu system or on page 69. Chapter 4 - Troubleshooting and Maintaining the Printer Troubleshooting the Printer You may need help after visiting Knowledge Central, you will ...
...You can find the answer to find solutions in "Troubleshooting Printer Problems and Finding Solutions" on a testprint page . 66 PD41 and PD42 Commercial Printer User's Manual or Canada, call Product Support. Before you call Intermec Product Support, you cannot find all of the printer... and click Support > Knowledge Central. If you still need to an Intermec Product Support representative in the printer menu system or on page 69. Chapter 4 - Troubleshooting and Maintaining the Printer Troubleshooting the Printer You may need help after visiting Knowledge Central, you will ...
PD41 and PD42 Commercial Printer User's Manual
Page 81
... Test mode and select the appropriate media type. Some of the error messages are specific to troubleshoot some common error messages you have incorrect media settings. Maintenance. Troubleshooting and Maintaining the Printer Understanding Error Messages on the PD42 Use the following tables to the type of operation." Label stop sensor errors can enter...
... Test mode and select the appropriate media type. Some of the error messages are specific to troubleshoot some common error messages you have incorrect media settings. Maintenance. Troubleshooting and Maintaining the Printer Understanding Error Messages on the PD42 Use the following tables to the type of operation." Label stop sensor errors can enter...
PD41 and PD42 Commercial Printer User's Manual
Page 82
... find a label gap or black mark. • Go into Setup mode and verify that extends beyond the "print window." Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) Error Icon ' Error Message Solution IP configuration error. Try these solutions: • Load...transfer ribbon. A cut command has been sent to print in an area that the label length parameter is installed properly. 68 PD41 and PD42 Commercial Printer User's Manual Wait for help , see "Loading Thermal Transfer Ribbon" on page 9. Field out of media. For help, see...
... find a label gap or black mark. • Go into Setup mode and verify that extends beyond the "print window." Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) Error Icon ' Error Message Solution IP configuration error. Try these solutions: • Load...transfer ribbon. A cut command has been sent to print in an area that the label length parameter is installed properly. 68 PD41 and PD42 Commercial Printer User's Manual Wait for help , see "Loading Thermal Transfer Ribbon" on page 9. Field out of media. For help, see...
PD41 and PD42 Commercial Printer User's Manual
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... be flashing to make sure your application is out of media or ribbon. • Check to the back of the printer. PD41 and PD42 Commercial Printer User's Manual 69 Check that the power cable is correctly connected to the printer and the electrical outlet. • Check to ... is installed properly. Make sure the cutter is connected correctly to see "Choosing an Ethernet or Wireless Network" on page 58. Chapter 4 - Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) Error Icon Error Message Solution Cutter not responding.
... be flashing to make sure your application is out of media or ribbon. • Check to the back of the printer. PD41 and PD42 Commercial Printer User's Manual 69 Check that the power cable is correctly connected to the printer and the electrical outlet. • Check to ... is installed properly. Make sure the cutter is connected correctly to see "Choosing an Ethernet or Wireless Network" on page 58. Chapter 4 - Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages (continued) Error Icon Error Message Solution Cutter not responding.
PD41 and PD42 Commercial Printer User's Manual
Page 84
...is aligned properly and that it should stop. or abnormal printing • Clean the media compartment. For help , see occurs. Chapter 4 - Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution A label is installed propoerly. When using the cutter, • ... the media thickness does not exceed the label is skipping labels. • Run a new testfeed by pressing ( ) on the PD42 or by holding the print button more than one second on page 89. Make sure the media is working correctly. 70 PD41 and...
...is aligned properly and that it should stop. or abnormal printing • Clean the media compartment. For help , see occurs. Chapter 4 - Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution A label is installed propoerly. When using the cutter, • ... the media thickness does not exceed the label is skipping labels. • Run a new testfeed by pressing ( ) on the PD42 or by holding the print button more than one second on page 89. Make sure the media is working correctly. 70 PD41 and...
PD41 and PD42 Commercial Printer User's Manual
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... Pressure" on page 82. feed direction. • Make sure the ribbon is clean. "Adjusting Printhead Balance" on page 79. Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution Printing is faded or light. • For Fingerprint:... Ribbon" on direct thermal media: Make sure but nothing is being the media is uneven • Check the printhead balance. PD41 and PD42 Commercial Printer User's Manual 71 Chapter 4 - "Adjusting Printhead Balance" on page 79. • Check the printhead pressure. For help...
... Pressure" on page 82. feed direction. • Make sure the ribbon is clean. "Adjusting Printhead Balance" on page 79. Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem Possible Solution Printing is faded or light. • For Fingerprint:... Ribbon" on direct thermal media: Make sure but nothing is being the media is uneven • Check the printhead balance. PD41 and PD42 Commercial Printer User's Manual 71 Chapter 4 - "Adjusting Printhead Balance" on page 79. • Check the printhead pressure. For help...
PD41 and PD42 Commercial Printer User's Manual
Page 86
...mode by printing it on the screen. The program considers the transmission terminated and prints out a label. 72 PD41 and PD42 Commercial Printer User's Manual Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem The printout is clean. For help , see "...Using Testmode and Extended Testmode to Troubleshoot" on one or more characters have a PD42, the Dump mode icon appears on a label. For help , see "To clean the printhead" on page 89....
...mode by printing it on the screen. The program considers the transmission terminated and prints out a label. 72 PD41 and PD42 Commercial Printer User's Manual Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions (continued) Problem The printout is clean. For help , see "...Using Testmode and Extended Testmode to Troubleshoot" on one or more characters have a PD42, the Dump mode icon appears on a label. For help , see "To clean the printhead" on page 89....
PD41 and PD42 Commercial Printer User's Manual
Page 87
... the previous procedure, "Using the Line Analyzer in black-on again. The printer is full and then starts to Yes and then press . Troubleshooting and Maintaining the Printer Printable characters are printed in Dump mode. To exit Dump mode • Turn the printer off and then back on ...Fingerprint" on page 72. • You can access Dump mode through Test mode or Extended Test mode and you will print on the PD42 and characters will receive printouts that it exited Dump mode. Using Dump Mode When you that look exactly like those produced with corresponding hexadecimal ...
... the previous procedure, "Using the Line Analyzer in black-on again. The printer is full and then starts to Yes and then press . Troubleshooting and Maintaining the Printer Printable characters are printed in Dump mode. To exit Dump mode • Turn the printer off and then back on ...Fingerprint" on page 72. • You can access Dump mode through Test mode or Extended Test mode and you will print on the PD42 and characters will receive printouts that it exited Dump mode. Using Dump Mode When you that look exactly like those produced with corresponding hexadecimal ...
PD41 and PD42 Commercial Printer User's Manual
Page 88
... Testmode, and three of the LEDs start to flash one at a time (green, red, and then blue). 5 Continue to Troubleshoot Use Testmode and Extended Testmode when you more options. SELECT MEDIA GAP SELECT MEDIA MARK SELECT MEDIA CONTINUOUS The printer prints several test ...then enters Dump mode. 74 PD41 and PD42 Commercial Printer User's Manual Using Testmode Testmode is a simple linear sequence which requires little user input. Testmode is a simple linear sequence which requires little user input. Chapter 4 - Troubleshooting and Maintaining the Printer Using Testmode and ...
... Testmode, and three of the LEDs start to flash one at a time (green, red, and then blue). 5 Continue to Troubleshoot Use Testmode and Extended Testmode when you more options. SELECT MEDIA GAP SELECT MEDIA MARK SELECT MEDIA CONTINUOUS The printer prints several test ...then enters Dump mode. 74 PD41 and PD42 Commercial Printer User's Manual Using Testmode Testmode is a simple linear sequence which requires little user input. Testmode is a simple linear sequence which requires little user input. Chapter 4 - Troubleshooting and Maintaining the Printer Using Testmode and ...
PD41 and PD42 Commercial Printer User's Manual
Page 89
Troubleshooting and Maintaining the Printer 7 Press the Print button once or press the Cancel soft key ( ) to signal that the printhead is active. 4 Release the Print ... mode. • entering Dump mode. • resetting to keep the Print button pressed down and turn on the Power switch. SELECT MEDIA TEST PD41 and PD42 Commercial Printer User's Manual 75 To run additional tests such as: • printing test labels. • running a Testfeed in Extended Testmode and the following screen...
Troubleshooting and Maintaining the Printer 7 Press the Print button once or press the Cancel soft key ( ) to signal that the printhead is active. 4 Release the Print ... mode. • entering Dump mode. • resetting to keep the Print button pressed down and turn on the Power switch. SELECT MEDIA TEST PD41 and PD42 Commercial Printer User's Manual 75 To run additional tests such as: • printing test labels. • running a Testfeed in Extended Testmode and the following screen...
PD41 and PD42 Commercial Printer User's Manual
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...For more information on Dump mode, see "Using Dump Mode" on page 73. Exit Exit Extended Testmode. 76 PD41 and PD42 Commercial Printer User's Manual Understanding the Functions in Extended Testmode Function Description Select Media When you select your media, the printer .... Exit Extended Testmode and enter Setup mode. Restore factory default settings. Chapter 4 - Press to exit Extended Testmode. 5 Lower the printhead. Troubleshooting and Maintaining the Printer • Press to cycle through the different options. • Press to select a test function. • Press to...
...For more information on Dump mode, see "Using Dump Mode" on page 73. Exit Exit Extended Testmode. 76 PD41 and PD42 Commercial Printer User's Manual Understanding the Functions in Extended Testmode Function Description Select Media When you select your media, the printer .... Exit Extended Testmode and enter Setup mode. Restore factory default settings. Chapter 4 - Press to exit Extended Testmode. 5 Lower the printhead. Troubleshooting and Maintaining the Printer • Press to cycle through the different options. • Press to select a test function. • Press to...
PD41 and PD42 Commercial Printer User's Manual
Page 91
... getting wrinkled, try adjusting the ribbon shield. Chapter 4 - Test Label A Test Label B 1234567890 1234567890 Low Quality Printouts Caused by Ribbon Wrinkling PD41 and PD42 Commercial Printer User's Manual 77 Troubleshooting and Maintaining the Printer Adjusting the Printer Use this section to perform adjustments to help solve problems related to decrease the tension.
... getting wrinkled, try adjusting the ribbon shield. Chapter 4 - Test Label A Test Label B 1234567890 1234567890 Low Quality Printouts Caused by Ribbon Wrinkling PD41 and PD42 Commercial Printer User's Manual 77 Troubleshooting and Maintaining the Printer Adjusting the Printer Use this section to perform adjustments to help solve problems related to decrease the tension.
PD41 and PD42 Commercial Printer User's Manual
Page 92
... causes of a ribbon shield screw or the media may not feed smoothly. To clear a media jam 1 Turn off the printer. 78 PD41 and PD42 Commercial Printer User's Manual Troubleshooting and Maintaining the Printer To adjust the ribbon shield 1 If the label printout matches: • Test Label A, turn screw A clockwise. • Test Label...
... causes of a ribbon shield screw or the media may not feed smoothly. To clear a media jam 1 Turn off the printer. 78 PD41 and PD42 Commercial Printer User's Manual Troubleshooting and Maintaining the Printer To adjust the ribbon shield 1 If the label printout matches: • Test Label A, turn screw A clockwise. • Test Label...
PD41 and PD42 Commercial Printer User's Manual
Page 93
..., see "Loading Media" on page 11. 7 Turn on the platen roller, carefully remove it is sticking to an unbalanced printhead. PD41 and PD42 Commercial Printer User's Manual 79 If the media has been wound up or is stuck on the printer power. 8 Press the Print button the ...other, it by hand without using media that is less than full-width, Intermec recommends that the printhead is correctly pressured against the media. For help, see "Maintaining the Printer" on the printhead lever and turn it . Troubleshooting and Maintaining the Printer 2 Pull out on page 88. 6 Reload the media...
..., see "Loading Media" on page 11. 7 Turn on the platen roller, carefully remove it is sticking to an unbalanced printhead. PD41 and PD42 Commercial Printer User's Manual 79 If the media has been wound up or is stuck on the printer power. 8 Press the Print button the ...other, it by hand without using media that is less than full-width, Intermec recommends that the printhead is correctly pressured against the media. For help, see "Maintaining the Printer" on the printhead lever and turn it . Troubleshooting and Maintaining the Printer 2 Pull out on page 88. 6 Reload the media...
PD41 and PD42 Commercial Printer User's Manual
Page 94
Balance box 4 Close the printhead and load the ribbon. 5 Test and readjust the balance boxes if necessary. 80 PD41 and PD42 Commercial Printer User's Manual Chapter 4 - Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 3 Move the balance boxes: • outward for wider media. • inward for narrower media.
Balance box 4 Close the printhead and load the ribbon. 5 Test and readjust the balance boxes if necessary. 80 PD41 and PD42 Commercial Printer User's Manual Chapter 4 - Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead. 3 Move the balance boxes: • outward for wider media. • inward for narrower media.