User Guide
Page 7
.... It lets you have a new Motorola® SURFboard® cable modem. Your cable modem is up modem, your browser and surf! You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the Internet and other factors can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide Better! It provides...
.... It lets you have a new Motorola® SURFboard® cable modem. Your cable modem is up modem, your browser and surf! You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the Internet and other factors can use the Installation Assistant on page 40 X Home Print Exit 1 SB5100 Series Cable Modem User Guide Better! It provides...
User Guide
Page 8
... Flashing Startup diagnostics in this light is transferring data. 2 SB5100 Series Cable Modem User Guide If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Internet service is on the back panel. All other lights...
... Flashing Startup diagnostics in this light is transferring data. 2 SB5100 Series Cable Modem User Guide If this guide. 1 2 S R POWER E CEIV SEND ONLINE /ACTIVI T ANDB SB5100 SURFboar d® Cable Modem Y TY E 3 4 5 6 7 PC X Home Print Exit Top and Front Panel For added security, you press the Standby button again. Internet service is on the back panel. All other lights...
User Guide
Page 12
... label marked CM HFC MAC ID on the bottom of the cable modem. X Home Print Exit 6 SB5100 Series Cable Modem User Guide To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet and other online services. Introduction Before You Begin Installation & Configuration Troubleshooting...
... label marked CM HFC MAC ID on the bottom of the cable modem. X Home Print Exit 6 SB5100 Series Cable Modem User Guide To activate your service, call your cable service provider the following questions: • Do you need a user name or password to access the Internet and other online services. Introduction Before You Begin Installation & Configuration Troubleshooting...
User Guide
Page 13
...is not installed, follow the installation instructions provided with your SURFboard cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape Navigator® with your Ethernet card.... from the Main Menu on the SURFboard Cable Modem CD-ROM. If it must use the Ethernet connection. The USB connection requires special USB driver software that has a USB interface. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Windows® 95, UNIX...
...is not installed, follow the installation instructions provided with your SURFboard cable modem. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License You can use any web browser such as Microsoft® Internet Explorer or Netscape Navigator® with your Ethernet card.... from the Main Menu on the SURFboard Cable Modem CD-ROM. If it must use the Ethernet connection. The USB connection requires special USB driver software that has a USB interface. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Windows® 95, UNIX...
User Guide
Page 33
The Select Network Component Type window is not in the list, click Install. Continue with step 7. If Internet Protocol (TCP/IP) is displayed. Information similar to step 10. You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000, continued License 5 Click Properties. X Home Print Exit 27 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed.
The Select Network Component Type window is not in the list, click Install. Continue with step 7. If Internet Protocol (TCP/IP) is displayed. Information similar to step 10. You can skip to the lower window is displayed. 6 If Internet Protocol (TCP/IP) is in Windows 2000, continued License 5 Click Properties. X Home Print Exit 27 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the list of components, TCP/IP is installed.
User Guide
Page 34
The Select Network Protocol window is re-displayed. X Home Print Exit 28 SB5100 Series Cable Modem User Guide The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add.
The Select Network Protocol window is re-displayed. X Home Print Exit 28 SB5100 Series Cable Modem User Guide The Local Area Connection number Properties window is displayed. 8 Click Internet Protocol (TCP/IP) in Windows 2000, continued License 7 Click Protocol on the Select Network Protocol window. 9 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in the Network Protocol section on the Select Network Component Type window and click Add.
User Guide
Page 35
X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. When you complete the TCP/IP configuration, go to restart... TCP/IP in Windows 2000, continued License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address...Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38.
X Home Print Exit 29 SB5100 Series Cable Modem User Guide The Internet Protocol (TCP/IP) Properties window is checked. 11 Click Properties. When you complete the TCP/IP configuration, go to restart... TCP/IP in Windows 2000, continued License 10 On the Local Area Connection number Properties window, be sure the box next to Internet Protocol (TCP/IP) is displayed as shown at bottom left. 12 Be sure Obtain IP address automatically and Obtain DNS server address...Properties window. 15 Click OK when prompted to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38.
User Guide
Page 36
Otherwise, skip to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User Guide X Home Print Exit 3 Click Network and Internet Connections to step 5. If the display is a Category view as shown below, continue with step 3. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License ...
Otherwise, skip to display the Network and Internet Connections window. 30 SB5100 Series Cable Modem User Guide X Home Print Exit 3 Click Network and Internet Connections to step 5. If the display is a Category view as shown below, continue with step 3. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License ...
User Guide
Page 37
X Home Print Exit 31 SB5100 Series Cable Modem User Guide Skip to display the LAN or High-speed Internet connections. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6.
X Home Print Exit 31 SB5100 Series Cable Modem User Guide Skip to display the LAN or High-speed Internet connections. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 4 On the Network and Internet Connections Pick a task window, click Network Connections to step 6.
User Guide
Page 38
X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
X Home Print Exit 32 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 5 If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections.
User Guide
Page 40
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 8 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is not checked, check it is checked. If it . 9 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. X Home Print Exit 34 SB5100 Series Cable Modem User Guide
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 8 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is not checked, check it is checked. If it . 9 Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. X Home Print Exit 34 SB5100 Series Cable Modem User Guide
User Guide
Page 41
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38. X Home Print Exit 35 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to close the Local Area Connection Properties window.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Configuring TCP/IP in Windows XP, continued License 10 On the Internet Protocol (TCP/IP) Properties window, verify that the settings are correct, as shown at left. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to "Verifying the IP Address in Windows 2000 or Windows XP" on page 38. X Home Print Exit 35 SB5100 Series Cable Modem User Guide When you complete the TCP/IP configuration, go to close the Local Area Connection Properties window.
User Guide
Page 43
The Run window is displayed before the IP Address, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than in Windows 95, Windows 98, or .... 5 Click Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your adapter name - A window similar to the example at top left is displayed. 4 Select your service provider. X Home Print Exit 37 SB5100 Series Cable Modem User Guide To check the IP address: 1 On the Windows Desktop, click Start. 2 Select...
The Run window is displayed before the IP Address, call your cable service provider for Adapter Address, IP Address, Subnet Mask, and Default Gateway on your PC will be different than in Windows 95, Windows 98, or .... 5 Click Renew. 6 Click OK after performing this procedure your computer cannot access the Internet, call your adapter name - A window similar to the example at top left is displayed. 4 Select your service provider. X Home Print Exit 37 SB5100 Series Cable Modem User Guide To check the IP address: 1 On the Windows Desktop, click Start. 2 Select...
User Guide
Page 45
X Home Print Exit 39 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows.
X Home Print Exit 39 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Renewing Your IP Address To renew your cable service provider for help. If after performing this procedure your computer cannot access the Internet, call your IP address: 1 Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown at left, Internet access should be available. 2 Type exit and press ENTER to return to Windows.
User Guide
Page 46
... than one computer and the Ethernet port on one computer to the cable modem, as an Internet gateway for Multiple Users The SURFboard cable modem supports several multiple user configurations. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cabling for up to the same computer. Along with an optional hub or...
... than one computer and the Ethernet port on one computer to the cable modem, as an Internet gateway for Multiple Users The SURFboard cable modem supports several multiple user configurations. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Cable outlet Coaxial cable SURFboard cable modem USB cable Ethernet cable Cabling for up to the same computer. Along with an optional hub or...
User Guide
Page 48
... the power cord is on the rear panel. Press the Standby button to reconnect to restart the cable modem. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed...minutes. If the Standby light is properly plugged into the electrical outlet and the cable modem. Before calling your service provider, try pressing the reset button on , the Internet connection is off Check that the electrical outlet is off . Problem Possible Solutions ...
... the power cord is on the rear panel. Press the Standby button to reconnect to restart the cable modem. X Home Print Exit 42 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed...minutes. If the Standby light is properly plugged into the electrical outlet and the cable modem. Before calling your service provider, try pressing the reset button on , the Internet connection is off Check that the electrical outlet is off . Problem Possible Solutions ...
User Guide
Page 49
... 43 SB5100 Series Cable Modem User Guide Call your data service will not function. Check that your TV is working and the picture is clear. Check the coaxial cable at the cable modem and ...wall outlet. Note the first light from Windows XP" on page 38. Hand-tighten if necessary. Check the ... top to bottom that is off except the Standby light, the cable modem is properly connected to the cable modem and your Internet service. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary...
... 43 SB5100 Series Cable Modem User Guide Call your data service will not function. Check that your TV is working and the picture is clear. Check the coaxial cable at the cable modem and ...wall outlet. Note the first light from Windows XP" on page 38. Hand-tighten if necessary. Check the ... top to bottom that is off except the Standby light, the cable modem is properly connected to the cable modem and your Internet service. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary...
User Guide
Page 68
... Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. It is high-speed cable Internet access? Due to 100 times faster than a traditional phone modem. Q Can I still watch cable TV while using my cable modem? Q What are cable modems? A Yes, your cable TV line can carry the TV signal while you visit, actual speed may vary. X Home Print Exit 62 SB5100 Series Cable Modem User...
... Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified. It is high-speed cable Internet access? Due to 100 times faster than a traditional phone modem. Q Can I still watch cable TV while using my cable modem? Q What are cable modems? A Yes, your cable TV line can carry the TV signal while you visit, actual speed may vary. X Home Print Exit 62 SB5100 Series Cable Modem User...
User Guide
Page 69
.... The SURFboard cable modem supports current Internet connection sharing technologies to basic service before you can I still use your cable service provider or Motorola as described in "Contact Us" on page 42 provides tips to change my Internet service provider...cable service provider. Q Do I need to subscribe to cable TV to get Internet access and/or offer a discount when you will need to subscribe to the Internet using a single cable modem. X Home Print Exit 63 SB5100 Series Cable Modem User Guide A Currently, most Internet service providers do if my SURFboard cable modem...
.... The SURFboard cable modem supports current Internet connection sharing technologies to basic service before you can I still use your cable service provider or Motorola as described in "Contact Us" on page 42 provides tips to change my Internet service provider...cable service provider. Q Do I need to subscribe to cable TV to get Internet access and/or offer a discount when you will need to subscribe to the Internet using a single cable modem. X Home Print Exit 63 SB5100 Series Cable Modem User Guide A Currently, most Internet service providers do if my SURFboard cable modem...
User Guide
Page 70
..., downstream describes the direction of braided wire. expansion slot An opening in a computer where a circuit board can use the Internet to download files from a server to 100 Mbps. X Home Print Exit 64 SB5100 Series Cable Modem User Guide Ethernet The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to equipment...
..., downstream describes the direction of braided wire. expansion slot An opening in a computer where a circuit board can use the Internet to download files from a server to 100 Mbps. X Home Print Exit 64 SB5100 Series Cable Modem User Guide Ethernet The most commonly installed Ethernet networks are called 10Base-T. 10Base-T provides transmission speeds up to equipment...