Product Overview
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...Cloud EX2 Ultra features a variety of Western Digital Technologies, Inc. Smooth media streaming Enjoy high-performance, lag-free streaming with this NAS the perfect surveillance solution to keep watch on user's hardware configuration and operating systems. WD, the WD logo, WD Red, WD Smartware Pro and My Cloud... mobile device, game console, or other certified media player. The My Cloud EX2 Ultra is saved, while Mac users have full access to a separate My Cloud NAS device, or any supported cloud service like Plex, Milestone ARCUS Surveillance, Dropbox, WordPress, and more. ...
...Cloud EX2 Ultra features a variety of Western Digital Technologies, Inc. Smooth media streaming Enjoy high-performance, lag-free streaming with this NAS the perfect surveillance solution to keep watch on user's hardware configuration and operating systems. WD, the WD logo, WD Red, WD Smartware Pro and My Cloud... mobile device, game console, or other certified media player. The My Cloud EX2 Ultra is saved, while Mac users have full access to a separate My Cloud NAS device, or any supported cloud service like Plex, Milestone ARCUS Surveillance, Dropbox, WordPress, and more. ...
User Manual
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...-Get warranty, product replacement (RMA), RMA status, and data recovery information. Knowledge Base-Search by using My Cloud EX2 Ultra Private Cloud Storage software. North America US & Canada English US-Spanish Mexico Europe (toll free)* Europe Middle East Africa Russia 800 275...Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Contacting WD Technical Support When contacting WD for your WD product. Registration-Register your WD product serial number, system hardware, and system software versions...
...-Get warranty, product replacement (RMA), RMA status, and data recovery information. Knowledge Base-Search by using My Cloud EX2 Ultra Private Cloud Storage software. North America US & Canada English US-Spanish Mexico Europe (toll free)* Europe Middle East Africa Russia 800 275...Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Contacting WD Technical Support When contacting WD for your WD product. Registration-Register your WD product serial number, system hardware, and system software versions...
User Manual
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... 6 The Dashboard at a Glance 50 Launching the Dashboard 50 The Dashboard Home Page 53 Obtaining Customer Support 63 Common Tasks 65 7 Backing Up and Retrieving Files 66 About Backups 66 Managing a USB Device and USB Backups 66 Remote Backups 69 Internal Backups 73 Cloud Backups 75 WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE i USER MANUAL
... 6 The Dashboard at a Glance 50 Launching the Dashboard 50 The Dashboard Home Page 53 Obtaining Customer Support 63 Common Tasks 65 7 Backing Up and Retrieving Files 66 About Backups 66 Managing a USB Device and USB Backups 66 Remote Backups 69 Internal Backups 73 Cloud Backups 75 WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE i USER MANUAL
User Manual
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... reliable operation of the equipment plugged into this product from overheating, these openings must not be blocked or covered. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 1 USER MANUAL IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety ...a distinct change in electric shock or fire hazard. Do not use can result in performance, contact WD Customer Support at http://support.wd.com. Making sure the drive is used with this product where persons will protect you if you are not...
... reliable operation of the equipment plugged into this product from overheating, these openings must not be blocked or covered. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 1 USER MANUAL IMPORTANT USER INFORMATION 1 Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety ...a distinct change in electric shock or fire hazard. Do not use can result in performance, contact WD Customer Support at http://support.wd.com. Making sure the drive is used with this product where persons will protect you if you are not...
User Manual
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... Notes MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 2 USER MANUAL This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is found on the label on the back of used batteries according to write down the following WD product information, which is used for setup and technical support. Serial...
... Notes MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 2 USER MANUAL This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is found on the label on the back of used batteries according to write down the following WD product information, which is used for setup and technical support. Serial...
User Manual
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...capacity - Two USB 3.0 expansion ports are provided. Advanced features - iSCSI target, full-featured FTP services, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with disk spin-down and scheduled power on/off. The online...by-step help users get the most out of your product's features. Update your way - No monthly fees. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 4 USER MANUAL About the Online Learning Center WD's online Learning Center provides the latest information, instructions, and software to keep...
...capacity - Two USB 3.0 expansion ports are provided. Advanced features - iSCSI target, full-featured FTP services, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with disk spin-down and scheduled power on/off. The online...by-step help users get the most out of your product's features. Update your way - No monthly fees. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 4 USER MANUAL About the Online Learning Center WD's online Learning Center provides the latest information, instructions, and software to keep...
User Manual
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... Quick Install Guide Assembly kit (for driveless model only) PRODUCT OVERVIEW My Cloud EX2 Ultra Private Cloud Storage Device AC adapter* Ethernet cable Quick Install Guide For information on your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048. Operating System Windows® ...
... Quick Install Guide Assembly kit (for driveless model only) PRODUCT OVERVIEW My Cloud EX2 Ultra Private Cloud Storage Device AC adapter* Ethernet cable Quick Install Guide For information on your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048. Operating System Windows® ...
User Manual
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...device to obtain maximum efficiency. Rough handling, shock, or vibration can damage the device drives. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 6 USER MANUAL Place it is powered on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet ...apps. PRODUCT OVERVIEW Web Browsers Internet Explorer IE10 and above Safari 6.0 and later on supported Mac computers Firefox 30 and later on supported Windows and Mac computers Google Chrome 31 and later on . Do not use this ...
...device to obtain maximum efficiency. Rough handling, shock, or vibration can damage the device drives. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 6 USER MANUAL Place it is powered on supported Windows and Mac computers Local Network Router/switch (Gigabit recommended to maximize performance.) Internet ...apps. PRODUCT OVERVIEW Web Browsers Internet Explorer IE10 and above Safari 6.0 and later on supported Mac computers Firefox 30 and later on supported Windows and Mac computers Google Chrome 31 and later on . Do not use this ...
User Manual
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... Front Panel Power LED MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 8 USER MANUAL Reset button Power port Kensington security slot ( ) Restores settings such as the administrator user name and password for additional storage. Connects the device to a local network. For device security, the device is equipped with a security slot that supports a standard Kensington security cable...
... Front Panel Power LED MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 8 USER MANUAL Reset button Power port Kensington security slot ( ) Restores settings such as the administrator user name and password for additional storage. Connects the device to a local network. For device security, the device is equipped with a security slot that supports a standard Kensington security cable...
User Manual
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... music and video files stored on your My Cloud EX2 Ultra device. Connect to other cloud sites such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations. The My Cloud mobile app also allows you to easily transfer files between your mobile device. Your My Cloud app supports most recent firmware, connected to the Internet...
... music and video files stored on your My Cloud EX2 Ultra device. Connect to other cloud sites such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations. The My Cloud mobile app also allows you to easily transfer files between your mobile device. Your My Cloud app supports most recent firmware, connected to the Internet...
User Manual
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... the device, or right-click and select View device webpage from the resulting menu. 1. Double-click the dashboard icon to launch the My Cloud EX2 Ultra dashboard. http:// (Windows) (Example: http://MyCloudEX2Ultra) - Click > Computer. 2. In the right panel, locate your needs. Double-click ...address field: - THE DASHBOARD AT A GLANCE 6 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device as you want to launch from . . . Desktop Icon THEN . ....
... the device, or right-click and select View device webpage from the resulting menu. 1. Double-click the dashboard icon to launch the My Cloud EX2 Ultra dashboard. http:// (Windows) (Example: http://MyCloudEX2Ultra) - Click > Computer. 2. In the right panel, locate your needs. Double-click ...address field: - THE DASHBOARD AT A GLANCE 6 The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device as you want to launch from . . . Desktop Icon THEN . ....
User Manual
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... device's main functions with links for updating settings. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 33 USER MANUAL If desired: Click the Automatically update device firmware when available check box. Click the Register the My Cloud EX2 Ultra device to receive continuous product support check box. 9. The My Cloud EX2 Ultra dashboard displays. Click Finish. Review the information on...
... device's main functions with links for updating settings. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 33 USER MANUAL If desired: Click the Automatically update device firmware when available check box. Click the Register the My Cloud EX2 Ultra device to receive continuous product support check box. 9. The My Cloud EX2 Ultra dashboard displays. Click Finish. Review the information on...
User Manual
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... the dashboard. To close the alerts message, click Close. Select the delete icon next to the alert you 'd like to display the Help menu. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 42 USER MANUAL THE DASHBOARD AT A GLANCE 2. and window within Dismissing an Alert 1. On the dashboard, click the Alert icon in the upper... to view from the Alert list, or click View All to review details for all alerts, click View All, and then Dismiss All. Obtaining Customer Support To open the...
... the dashboard. To close the alerts message, click Close. Select the delete icon next to the alert you 'd like to display the Help menu. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 42 USER MANUAL THE DASHBOARD AT A GLANCE 2. and window within Dismissing an Alert 1. On the dashboard, click the Alert icon in the upper... to view from the Alert list, or click View All to review details for all alerts, click View All, and then Dismiss All. Obtaining Customer Support To open the...
User Manual
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...see answers to frequently asked questions and instructions, click the FAQs link. To discuss your My Cloud EX2 Ultra device with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to display the following page: THE DASHBOARD AT A GLANCE If a ... Contacts link. Click Create and Save. Obtaining Other Support In the Support Resources section are two ways to WD. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 43 USER MANUAL Requesting Automatic Support In the Request Automated Customer Support section: 1. This saves the file to your device...
...see answers to frequently asked questions and instructions, click the FAQs link. To discuss your My Cloud EX2 Ultra device with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to display the following page: THE DASHBOARD AT A GLANCE If a ... Contacts link. Click Create and Save. Obtaining Other Support In the Support Resources section are two ways to WD. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 43 USER MANUAL Requesting Automatic Support In the Request Automated Customer Support section: 1. This saves the file to your device...
User Manual
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... About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on page 27.) The My Cloud EX2 Ultra device supports the following capabilities: When you connect an external USB drive such... as a WD Passport, a memory stick, or a camera to the My Cloud EX2 Ultra device, you to backup My Cloud EX2 Ultra device data to an external cloud backup service. Managing a...
... About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on page 27.) The My Cloud EX2 Ultra device supports the following capabilities: When you connect an external USB drive such... as a WD Passport, a memory stick, or a camera to the My Cloud EX2 Ultra device, you to backup My Cloud EX2 Ultra device data to an external cloud backup service. Managing a...
User Manual
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...from on the Add an App screen. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 66 USER MANUAL On the navigation bar, click Apps to use. To select an app, click the name of the currently installed apps. The app displays in the left pane. Note: Support for you can use your device. Managing ...Apps The Apps screen displays a list of the app in the right pane. Note: WD recommends that allow you to enhance the existing functions of any app before you no longer want to display the Apps screen: 2. My Cloud EX2 Ultra comes with...
...from on the Add an App screen. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 66 USER MANUAL On the navigation bar, click Apps to use. To select an app, click the name of the currently installed apps. The app displays in the left pane. Note: Support for you can use your device. Managing ...Apps The Apps screen displays a list of the app in the right pane. Note: WD recommends that allow you to enhance the existing functions of any app before you no longer want to display the Apps screen: 2. My Cloud EX2 Ultra comes with...
User Manual
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MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 71 USER MANUAL Media Types Supported PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Audio files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA Video files 3GP ASF AVI DivX DV DVR-MS FLV M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Image Files BMP JPEG PNG TIF Note: Some devices may not support playback of all these files. Please refer to your device's user manual to see which formats are supported.
MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 71 USER MANUAL Media Types Supported PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Audio files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA Video files 3GP ASF AVI DivX DV DVR-MS FLV M1V M2TS M4P M4V MKV MOV MP1 MP4 MPE MPEG1 MPEG2 MPEG4 MPG MTS QT QTI QTIF RM SPTS TS VDR VOB WMV Xvid Image Files BMP JPEG PNG TIF Note: Some devices may not support playback of all these files. Please refer to your device's user manual to see which formats are supported.
User Manual
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... media and access them from a DLNA client with selected users on the My Cloud EX2 Ultra device by WD customer support. Media server utilities for re-scanning the NAS or fully rebuilding the DLNA database are not supported by means of network shares. See Knowledge Base Answer ID 8412 for media storage... (public) or with "upload" capability. Shares, similar to folders or directories, are needed by iTunes Note: iTunes 10.4 or later only supports music files. Shares can access and store media content on your network. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 72 USER MANUAL
... media and access them from a DLNA client with selected users on the My Cloud EX2 Ultra device by WD customer support. Media server utilities for re-scanning the NAS or fully rebuilding the DLNA database are not supported by means of network shares. See Knowledge Base Answer ID 8412 for media storage... (public) or with "upload" capability. Shares, similar to folders or directories, are needed by iTunes Note: iTunes 10.4 or later only supports music files. Shares can access and store media content on your network. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 72 USER MANUAL
User Manual
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... through any initial setup or installation of drivers. 3. Digital Picture Frames - WD Media Players You can connect the various WD TV and WD Media Players to your home network for setting up devices such as the My Cloud EX2 Ultra device. BluRay Players - Using the navigation feature on your...Media Player User Guide. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 76 USER MANUAL Depending on the player you have copied your files to one of media players to stream media. For details on using and updating the media player, go to the appropriate support site. Follow the user ...
... through any initial setup or installation of drivers. 3. Digital Picture Frames - WD Media Players You can connect the various WD TV and WD Media Players to your home network for setting up devices such as the My Cloud EX2 Ultra device. BluRay Players - Using the navigation feature on your...Media Player User Guide. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 76 USER MANUAL Depending on the player you have copied your files to one of media players to stream media. For details on using and updating the media player, go to the appropriate support site. Follow the user ...
User Manual
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...iTunes You or anyone connected to /Public/Shared Videos, and it is in a format supported by default in the right pane. 3. Note: iTunes 10.4 or later only supports music files. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 77 USER MANUAL Note: iTunes scans any shares that have copied music to the... /Public/Shared Music folder or a video to the My Cloud EX2 Ultra device can drag and drop media files into the ...
...iTunes You or anyone connected to /Public/Shared Videos, and it is in a format supported by default in the right pane. 3. Note: iTunes 10.4 or later only supports music files. MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE 77 USER MANUAL Note: iTunes scans any shares that have copied music to the... /Public/Shared Music folder or a video to the My Cloud EX2 Ultra device can drag and drop media files into the ...