Product Overview
Page 2
...; Mac OS Catalina, Mojave or High Sierra • For mobile: iOS 11+ and Android™ 4.4+ • Router and internet connection Compatibility may vary depending on user's hardware configuration and operating systems. LIMITED WARRANTY 2 years worldwide KIT CONTENTS Personal cloud storage Ethernet cable AC adapter Quick Install Guide OPERATING SPECIFICATIONS Operating temperature: 5°C to 35°C Non-operating temperature: -20°C to 65°C CAPACITIES AND MODELS 8TB LWDBVXC0080HWT-NESN 4TB LWDBVXC0040HWT-NESN Western Digital...
...; Mac OS Catalina, Mojave or High Sierra • For mobile: iOS 11+ and Android™ 4.4+ • Router and internet connection Compatibility may vary depending on user's hardware configuration and operating systems. LIMITED WARRANTY 2 years worldwide KIT CONTENTS Personal cloud storage Ethernet cable AC adapter Quick Install Guide OPERATING SPECIFICATIONS Operating temperature: 5°C to 35°C Non-operating temperature: -20°C to 65°C CAPACITIES AND MODELS 8TB LWDBVXC0080HWT-NESN 4TB LWDBVXC0040HWT-NESN Western Digital...
User Manual
Page 2
... the latest updates and special offers at : community.wdc.com ▪ Phone Support - Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at : support.wdc.com Register your thoughts and connect with other support through email at : support.wdc.com/knowledgebase ▪ WD Community - Accessing Online Support ▪ Online Learning Center - Start here to get the most out of your cloud storage device: www.wdc.com/setup ▪...
... the latest updates and special offers at : community.wdc.com ▪ Phone Support - Get warranty, product replacement (RMA), RMA status, accessories, and data recovery information at : support.wdc.com Register your thoughts and connect with other support through email at : support.wdc.com/knowledgebase ▪ WD Community - Accessing Online Support ▪ Online Learning Center - Start here to get the most out of your cloud storage device: www.wdc.com/setup ▪...
User Manual
Page 4
... product, or obtain a power supply or USB cable for a WD product 25 _________ 10 Compliance and Warranty Information 26 Regulatory Compliance 26 My Cloud Home / My Cloud Home Duo ii User Manual 5 Privately Share 14 Create an Album...14 Remove an Album...14 _________ 6 File View, Search and Edit 15 Timeline View...15 File Search...15 Photo Editing...15 _________ 7 Settings...16 My Cloud Home Account Settings 16 Account Name...16 Change Password...
... product, or obtain a power supply or USB cable for a WD product 25 _________ 10 Compliance and Warranty Information 26 Regulatory Compliance 26 My Cloud Home / My Cloud Home Duo ii User Manual 5 Privately Share 14 Create an Album...14 Remove an Album...14 _________ 6 File View, Search and Edit 15 Timeline View...15 File Search...15 Photo Editing...15 _________ 7 Settings...16 My Cloud Home Account Settings 16 Account Name...16 Change Password...
User Manual
Page 6
... network to get better acquainted with an internet connection. The My Cloud™ Home device has enormous capacity and plugs into your WiFi router. My Cloud™ Home storage is set to Mirror Mode (RAID 1)*, so all external the different hard drives, devices scattered around using your device, please review the following features and descriptions to wirelessly back up , accessing and sharing. easy-to create individual accounts. Store...
... network to get better acquainted with an internet connection. The My Cloud™ Home device has enormous capacity and plugs into your WiFi router. My Cloud™ Home storage is set to Mirror Mode (RAID 1)*, so all external the different hard drives, devices scattered around using your device, please review the following features and descriptions to wirelessly back up , accessing and sharing. easy-to create individual accounts. Store...
User Manual
Page 8
Product Description ▪ Front LED ▪ Power Button My Cloud Home / My Cloud Home Duo 3 User Manual For highest performance and reliability, always install the latest updates. At a minimum, use one of the following browser versions applicable to your operating system: ▪ Google Chrome™ 50 or later on supported Windows, macOS, Android or iOS operating systems ▪ 8In.t1eronreWt Eixnpdloorwesr®® 11 (11.0.9600.17843...
Product Description ▪ Front LED ▪ Power Button My Cloud Home / My Cloud Home Duo 3 User Manual For highest performance and reliability, always install the latest updates. At a minimum, use one of the following browser versions applicable to your operating system: ▪ Google Chrome™ 50 or later on supported Windows, macOS, Android or iOS operating systems ▪ 8In.t1eronreWt Eixnpdloorwesr®® 11 (11.0.9600.17843...
User Manual
Page 9
... some time. My Cloud Home Duo Only Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App Fast "breathing" rhythm Device Requires Attention - May require WD Support Team. no blinking Data Transfer from an unexpected action; no blinking Firmware or Software Update in Table 1.2. May require WD Support Team. "Rapid Blinking" rhythm Image Recovery Mode - A "System Condition" list is rebuilding from a USB connected device Slow "breathing" rhythm Powering...
... some time. My Cloud Home Duo Only Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App Fast "breathing" rhythm Device Requires Attention - May require WD Support Team. no blinking Data Transfer from an unexpected action; no blinking Firmware or Software Update in Table 1.2. May require WD Support Team. "Rapid Blinking" rhythm Image Recovery Mode - A "System Condition" list is rebuilding from a USB connected device Slow "breathing" rhythm Powering...
User Manual
Page 10
... consideration for gracefully stopping services or clearing cache. Rear Layout Illustrated above the USB port(s). DC Power Connector Power Button My Cloud Home Duo (two-bay device) has a rear-facing power button. Press and Hold for 5 Seconds When the power button is a Reset Button above are the various ports, connectors and buttons on the rear of your operation. About Your My Cloud Home Device LED Table Note...
... consideration for gracefully stopping services or clearing cache. Rear Layout Illustrated above the USB port(s). DC Power Connector Power Button My Cloud Home Duo (two-bay device) has a rear-facing power button. Press and Hold for 5 Seconds When the power button is a Reset Button above are the various ports, connectors and buttons on the rear of your operation. About Your My Cloud Home Device LED Table Note...
User Manual
Page 11
... set when the next person sets up using your external storage product: ▪ Do not drop or jolt the drive. ▪ Do not move the drive during unpacking and installation. When it seconds inaccessible. My Cloud Home / My Cloud Home Duo 6 User Manual However, when this function the My Cloud Home device will demote the Device Owner to a state of the My Cloud Home device. The remaining users on the back panel that supports USB...
... set when the next person sets up using your external storage product: ▪ Do not drop or jolt the drive. ▪ Do not move the drive during unpacking and installation. When it seconds inaccessible. My Cloud Home / My Cloud Home Duo 6 User Manual However, when this function the My Cloud Home device will demote the Device Owner to a state of the My Cloud Home device. The remaining users on the back panel that supports USB...
User Manual
Page 13
... the auto backup feature to the Western Digital End User License Agreement. 3. To continue with the remainder of any blockage. 1. Allow the My Cloud mobile app to access the device and registering your product. The password for the My Cloud Home device. 10. Setup Is A Snap 2 Setup Is A Snap Getting started involves connecting the My Cloud Home device to an Ethernet network, configuring software to find your My Cloud Home device. 4. Continue with...
... the auto backup feature to the Western Digital End User License Agreement. 3. To continue with the remainder of any blockage. 1. Allow the My Cloud mobile app to access the device and registering your product. The password for the My Cloud Home device. 10. Setup Is A Snap 2 Setup Is A Snap Getting started involves connecting the My Cloud Home device to an Ethernet network, configuring software to find your My Cloud Home device. 4. Continue with...
User Manual
Page 17
... My Cloud Home Mobile App Backup Note: During the My Cloud Home setup process, the My Cloud Home mobile app will ask for the auto backup feature to be changed, terminated or interrupted at any time and may be enabled. Select the Configure option. Access the My Cloud Home mobile app. 2. This will open the external drive menu. 1 Note: Social and Cloud services may vary by following these steps to an My Cloud Home device: 1. Select...
... My Cloud Home Mobile App Backup Note: During the My Cloud Home setup process, the My Cloud Home mobile app will ask for the auto backup feature to be changed, terminated or interrupted at any time and may be enabled. Select the Configure option. Access the My Cloud Home mobile app. 2. This will open the external drive menu. 1 Note: Social and Cloud services may vary by following these steps to an My Cloud Home device: 1. Select...
User Manual
Page 22
... My Cloud Home device, the My Cloud Home device owner will open the Account Settings. 4. Select the Settings option. 4. This will open and display information and settings specific to this My Cloud Home device. Select the the member to Approve Request or Reject Request. My Cloud Home Settings - Add a User To add a member, follow the provided instructions to setup an account in the upper left-hand corner of the screen. This will expand the Device menu. 6. Settings - Remove a User...
... My Cloud Home device, the My Cloud Home device owner will open the Account Settings. 4. Select the Settings option. 4. This will open and display information and settings specific to this My Cloud Home device. Select the the member to Approve Request or Reject Request. My Cloud Home Settings - Add a User To add a member, follow the provided instructions to setup an account in the upper left-hand corner of the screen. This will expand the Device menu. 6. Settings - Remove a User...
User Manual
Page 24
... factory default and will open and display information and settings specific to reboot the My Cloud Home device. Select the Settings option. 4. Follow the on-screen instructions and enter the code provided on this function will delete all data, users and the owner on your My Cloud Home device from the My Cloud Home mobile app or web app, follow these steps: 1. This will open and display information and settings specific to be setup using your My Cloud Home device...
... factory default and will open and display information and settings specific to reboot the My Cloud Home device. Select the Settings option. 4. Follow the on-screen instructions and enter the code provided on this function will delete all data, users and the owner on your My Cloud Home device from the My Cloud Home mobile app or web app, follow these steps: 1. This will open and display information and settings specific to be setup using your My Cloud Home device...
User Manual
Page 26
... web app - Follow the directions from the operating system to change to a Device User. 3. Caution! content. Then Tap the Settings icon. 3. Important Note: By Home mobile app default uses a WCei-lFlui®lacroDnnaetactiisonnoftour stheids for disk configuration changes through software. this cannot be done through the Mobile App or Desktop App. Replacing a Drive Remove a Device Owner The removal of the operating system specific to 50 seconds. Tap the More icon...
... web app - Follow the directions from the operating system to change to a Device User. 3. Caution! content. Then Tap the Settings icon. 3. Important Note: By Home mobile app default uses a WCei-lFlui®lacroDnnaetactiisonnoftour stheids for disk configuration changes through software. this cannot be done through the Mobile App or Desktop App. Replacing a Drive Remove a Device Owner The removal of the operating system specific to 50 seconds. Tap the More icon...
User Manual
Page 30
... product with Western Digital, or obtain a power supply or interface cable for a direct link. My Cloud Home / My Cloud Home Duo 25 User Manual Enter the below (Table 8.1 and 8.2) to 12 TB For 16 TB and higher R/N G2C G6C Power Adapter Specification 12VDC 3A - 36 watt 12VDC 4A - 48 watt Note: It is important that these devices use a 12VDC power adapter (using more or less voltage (VDC) will damage the device), and are upgraded...
... product with Western Digital, or obtain a power supply or interface cable for a direct link. My Cloud Home / My Cloud Home Duo 25 User Manual Enter the below (Table 8.1 and 8.2) to 12 TB For 16 TB and higher R/N G2C G6C Power Adapter Specification 12VDC 3A - 36 watt 12VDC 4A - 48 watt Note: It is important that these devices use a 12VDC power adapter (using more or less voltage (VDC) will damage the device), and are upgraded...
User Manual
Page 31
... experienced radio/television technician for help. My Cloud Home / My Cloud Home Duo 26 User Manual This device has been tested and found to comply with the instructions, may cause undesired operation. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information. Safety Compliance Approved for a Class B digital device, pursuant to Part 15 of the FCC Rules. ICES...
... experienced radio/television technician for help. My Cloud Home / My Cloud Home Duo 26 User Manual This device has been tested and found to comply with the instructions, may cause undesired operation. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d'équipement de technologie de l'information. Safety Compliance Approved for a Class B digital device, pursuant to Part 15 of the FCC Rules. ICES...
User Manual
Page 32
As such, they do not support standby mode. The off-mode power consumption is Compliance and Warranty Information Power Mode My Cloud Home devices act as a small scale server.
As such, they do not support standby mode. The off-mode power consumption is Compliance and Warranty Information Power Mode My Cloud Home devices act as a small scale server.
User Manual
Page 33
... installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is longer. This warranty identifies WD's preferred approach to resolving warranty claims which is applicable only to a major failure. Warranty Information (Australia/New Zealand) Nothing in the Australian Consumer Law. Compliance and Warranty Information Limited Warranty WD...
... installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is longer. This warranty identifies WD's preferred approach to resolving warranty claims which is applicable only to a major failure. Warranty Information (Australia/New Zealand) Nothing in the Australian Consumer Law. Compliance and Warranty Information Limited Warranty WD...
User Manual
Page 34
..., CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, My Cloud Home / My Cloud Home Duo 29 User Manual WD shall have no liability for its discretion, either repair or replace the Product with a claim under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. SUCH FAILURES CAN RESULT IN THE LOSS...
..., CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, My Cloud Home / My Cloud Home Duo 29 User Manual WD shall have no liability for its discretion, either repair or replace the Product with a claim under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. SUCH FAILURES CAN RESULT IN THE LOSS...
User Manual
Page 35
.... My Cloud Home / My Cloud Home Duo 30 User Manual and 4) a copy of equivalent or better Product. Western Digital is applicable only to the extent permitted by applicable law; NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. This warranty is WD's sole manufacturer's warranty and is not responsible for the GPL Software may be downloaded at http://support.wdc.com. My Cloud Home MPEG...
.... My Cloud Home / My Cloud Home Duo 30 User Manual and 4) a copy of equivalent or better Product. Western Digital is applicable only to the extent permitted by applicable law; NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. This warranty is WD's sole manufacturer's warranty and is not responsible for the GPL Software may be downloaded at http://support.wdc.com. My Cloud Home MPEG...
User Manual
Page 37
... App 13 Drag-and-Drop - Index A Accessories - Replace a WD Product 25 Kit Contents 2 L Limited Warranty 28 M Manage Settings - Back Panel 5 Create an Album 14 D Device Owner - MPEG License Agreement 30, 31 O Object Search 15 Operating System Compatibility 3 P Photo Editing 15 Play Video with Internet Browsers 3 Compliance, regulatory 26 Connectors - Remove 21 Device Settings 18 Disk Configurations 21 Disk Error Message 21 Drag-and-Drop - MPEG License...
... App 13 Drag-and-Drop - Index A Accessories - Replace a WD Product 25 Kit Contents 2 L Limited Warranty 28 M Manage Settings - Back Panel 5 Create an Album 14 D Device Owner - MPEG License Agreement 30, 31 O Object Search 15 Operating System Compatibility 3 P Photo Editing 15 Play Video with Internet Browsers 3 Compliance, regulatory 26 Connectors - Remove 21 Device Settings 18 Disk Configurations 21 Disk Error Message 21 Drag-and-Drop - MPEG License...