User Guide
Page 6
... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
... (CVT) Glass ...9-2 Control Panel and LCD 9-3 Outside Areas of the Machine 9-3 Ordering Supplies 9-4 Customer Replaceable Units 9-5 Toner Cartridge 9-5 Drum Cartridge 9-8 Replacing the Drum Cartridge 9-8 10 Troubleshooting 10-1 General ...10-2 Fault Clearance 10-3 Document Jams 10-3 Paper Jams 10-6 Paper Exit Area 10-7 2 Sided Jam 10-9 Bypass Tray Jam 10-9 Customer Support...-14 Copying Problems 10-14 Printing Problems 10-15 Faxing Problems Solution Chart 10-17 11 Specifications 11-1 Introduction 11-2 Printer Specifications 11-3 Page iv Xerox WorkCentre 4118 User Guide
User Guide
Page 161
10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
10 Troubleshooting If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance. ¾ General 10-2 ¾ Fault Clearance 10-3 ¾ Customer Support 10-10 ¾ LCD Error Messages 10-11 ¾ Problem and Solutions Charts 10-14 Xerox WorkCentre 4118 User Guide Page 10-1
User Guide
Page 162
... change. ¾ Follow routine maintenance schedules for cleaning areas such as a radiator. ¾ Avoid sudden changes in the environment surrounding the machine. Page 10-2 Xerox WorkCentre 4118 User Guide Troubleshooting General A variety of situations can affect the quality of the media in the tray. ¾ Ensure paper clips and paper debris do not contaminate...
... change. ¾ Follow routine maintenance schedules for cleaning areas such as a radiator. ¾ Avoid sudden changes in the environment surrounding the machine. Page 10-2 Xerox WorkCentre 4118 User Guide Troubleshooting General A variety of situations can affect the quality of the media in the tray. ¾ Ensure paper clips and paper debris do not contaminate...
User Guide
Page 163
Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes. Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Xerox WorkCentre 4118 User Guide Page 10-3 A red flashing LED identifies the problem area:- Details for clearing the three areas of the Document Feeder are given below. Input Misfeed 1 ¾ Open the Document Feeder top cover.
Troubleshooting Fault Clearance When a fault occurs, check the Status Map on the Status Map flashes. Status Map Paper Jam Tray 1 Bypass Tray 2 Document Jams If a document jams while it is feeding through the Document Feeder, 'Document Jam' displays and the Document Jam LED on the Control Panel. Xerox WorkCentre 4118 User Guide Page 10-3 A red flashing LED identifies the problem area:- Details for clearing the three areas of the Document Feeder are given below. Input Misfeed 1 ¾ Open the Document Feeder top cover.
User Guide
Page 164
Page 10-4 Xerox WorkCentre 4118 User Guide If the jammed document cannot be easily removed, skip to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Troubleshooting 2 ¾ Pull the document gently to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents. Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area.
Page 10-4 Xerox WorkCentre 4118 User Guide If the jammed document cannot be easily removed, skip to the right and out of the Document Feeder. ¾ Close the Document Feeder top cover. ¾ Feed the documents back into the Document Feeder. Troubleshooting 2 ¾ Pull the document gently to Roller Misfeed. 2 ¾ Close the Document Feeder and reload the documents. Exit Misfeed 1 ¾ Open the Document Feeder and turn the roller knob to remove the misfed documents from the exit area.
User Guide
Page 165
Carefully pull the document to enable easy removal of the misfed document from the exit area. Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Xerox WorkCentre 4118 User Guide Page 10-5
Carefully pull the document to enable easy removal of the misfed document from the exit area. Troubleshooting Roller Misfeed 1 ¾ Open the Document Feeder. ¾ Turn the release knob to the right using both hands. 2 ¾ Close the Document Feeder and reload the documents. Xerox WorkCentre 4118 User Guide Page 10-5
User Guide
Page 166
Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to open the ... indicate the problem area. Paper Feed Area If the paper jams in the direction shown. Follow the steps below to clear the jam. Page 10-6 Xerox WorkCentre 4118 User Guide To avoid tearing paper, pull the jammed paper out gently and slowly.
Troubleshooting Paper Jams If paper jams occur, 'Paper Jam' displays and the Paper Jam or Paper Tray LED on the Status Map flashes to open the ... indicate the problem area. Paper Feed Area If the paper jams in the direction shown. Follow the steps below to clear the jam. Page 10-6 Xerox WorkCentre 4118 User Guide To avoid tearing paper, pull the jammed paper out gently and slowly.
User Guide
Page 167
CAUTION: Ensure the side cover is jammed in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. Lower the rear part of the tray to align the rear edge with the corresponding slot in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. This will release pressure on the Fuser Lever. Xerox WorkCentre 4118 User Guide Page 10-7 Paper Exit Area If the paper is always open the side cover.
CAUTION: Ensure the side cover is jammed in the machine, then insert it completely. Troubleshooting 4 ¾ Close the cover. ¾ Insert the paper tray. Lower the rear part of the tray to align the rear edge with the corresponding slot in the exit area, 'Paper Jam 2' displays. 1 ¾ Pull the Release Lever to open before opening the front cover. ¾ Open the front cover. 2 ¾ Pull down on the paper. This will release pressure on the Fuser Lever. Xerox WorkCentre 4118 User Guide Page 10-7 Paper Exit Area If the paper is always open the side cover.
User Guide
Page 168
Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover. Page 10-8 Xerox WorkCentre 4118 User Guide
Troubleshooting 3 ¾ Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area. ¾ Gently pull the paper out through the exit area. 4 ¾ Push the Fuser Lever up. 5 ¾ Turn the Jam Remove Lever back to the original position. ¾ Close the front cover and side cover. Page 10-8 Xerox WorkCentre 4118 User Guide
User Guide
Page 169
Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the 2 Sided module, 'Duplex Jam' displays and the Paper Jam LED on the Status Map flashes. 1 ¾ Pull ...
Xerox WorkCentre 4118 User Guide Page 10-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the 2 Sided module, 'Duplex Jam' displays and the Paper Jam LED on the Status Map flashes. 1 ¾ Pull ...
User Guide
Page 170
... machine will be resolved by following the LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide For convenience and future reference, please record the...
... machine will be resolved by following the LCD instructions, check the troubleshooting tables in the space below: Xerox Welcome Center or local representative telephone number: Xerox US Welcome Center: 1-800-821-2797 Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769) Page 10-10 Xerox WorkCentre 4118 User Guide For convenience and future reference, please record the...
User Guide
Page 171
...place. Overheat Group Not Available You have the requested feature such as dark marks on the edge of the error is displayed. group. Xerox WorkCentre 4118 User Guide Page 10-11 Tray. Door Open The side cover is empty Replace the drum cartridge. Refer to "Document jammed in ...for service. If the Error, Heating Error and fuser unit. Load paper in the Clear the jam. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the ...
...place. Overheat Group Not Available You have the requested feature such as dark marks on the edge of the error is displayed. group. Xerox WorkCentre 4118 User Guide Page 10-11 Tray. Door Open The side cover is empty Replace the drum cartridge. Refer to "Document jammed in ...for service. If the Error, Heating Error and fuser unit. Load paper in the Clear the jam. This may show up as polling. Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the ...
User Guide
Page 172
... functioning correctly. Cartridge" on page 5-22 for more than one operation. Refer to "Powering the LSU (Laser Scanning On the Machine" starting on . Page 10-12 Xerox WorkCentre 4118 User Guide Try again. Or, turn the ECM mode on page 2-16. Memory Full The memory is not... Install the toner cartridge. If the problem persists, wait an hour or so for service. Enter the correct poll code. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner...
... functioning correctly. Cartridge" on page 5-22 for more than one operation. Refer to "Powering the LSU (Laser Scanning On the Machine" starting on . Page 10-12 Xerox WorkCentre 4118 User Guide Try again. Or, turn the ECM mode on page 2-16. Memory Full The memory is not... Install the toner cartridge. If the problem persists, wait an hour or so for service. Enter the correct poll code. Troubleshooting DISPLAY MEANING SOLUTION Non-Xerox Toner...
User Guide
Page 173
Load the recording paper in the Clear the jam. page 10-6. By doing this printing operations can also be temporarily resumed. Xerox WorkCentre 4118 User Guide Page 10-13 Paper has jammed in the Paper Tray. Paper has jammed in the paper tray has run out. ...to page "Paper Jams" on page paper feeding area. 10-6. Refer to automatically redial. The memory has become Either delete unnecessary documents, or full. Troubleshooting DISPLAY No. Not Assigned No Paper RX Tray Full Paper Jam 0 Paper Jam 1 Paper Jam 2 Power Failure Toner Empty Toner Low Retry Redial? Function...
Load the recording paper in the Clear the jam. page 10-6. By doing this printing operations can also be temporarily resumed. Xerox WorkCentre 4118 User Guide Page 10-13 Paper has jammed in the Paper Tray. Paper has jammed in the paper tray has run out. ...to page "Paper Jams" on page paper feeding area. 10-6. Refer to automatically redial. The memory has become Either delete unnecessary documents, or full. Troubleshooting DISPLAY No. Not Assigned No Paper RX Tray Full Paper Jam 0 Paper Jam 1 Paper Jam 2 Power Failure Toner Empty Toner Low Retry Redial? Function...
User Guide
Page 174
Troubleshooting Problem and Solutions Charts The following chart lists some conditions that there is power to the receptacle. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does ... a line is in the Document Feeder. In high humidity areas do not leave paper in the tray with paper from a new package. Page 10-14 Xerox WorkCentre 4118 User Guide If no defects are too light or too dark If the original is dark, use the Lighten/Darken key to "Cleaning the Document...
Troubleshooting Problem and Solutions Charts The following chart lists some conditions that there is power to the receptacle. Copying Problems CONDITION SUGGESTED SOLUTION The LCD does ... a line is in the Document Feeder. In high humidity areas do not leave paper in the tray with paper from a new package. Page 10-14 Xerox WorkCentre 4118 User Guide If no defects are too light or too dark If the original is dark, use the Lighten/Darken key to "Cleaning the Document...
User Guide
Page 175
.... Toner may be installed properly. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected Printing Problems SUGGESTED SOLUTION Fan the stack of paper, then turn it over a waste receptacle. Xerox WorkCentre 4118 User Guide Page 10-15 cable...
.... Toner may be installed properly. Troubleshooting CONDITION Frequent copy paper jams Toner yield is lower than expected and TONER LOW message displays Fewer copies from the Toner Cartridge than expected Printing Problems SUGGESTED SOLUTION Fan the stack of paper, then turn it over a waste receptacle. Xerox WorkCentre 4118 User Guide Page 10-15 cable...
User Guide
Page 176
... 600 dpi to distribute the toner evenly. Try printing with a different batch of paper. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of paper. Computer may be too damp. Then reinstall the toner cartridge. Page 10-16 Xerox WorkCentre 4118 User Guide Background scatter The paper may be too damp. Printing over areas that the...
... 600 dpi to distribute the toner evenly. Try printing with a different batch of paper. Troubleshooting PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION Half of paper. Computer may be too damp. Then reinstall the toner cartridge. Page 10-16 Xerox WorkCentre 4118 User Guide Background scatter The paper may be too damp. Printing over areas that the...
User Guide
Page 177
... is not collated Ensure the machine has paper loaded. The original is pressed and the phone line switches to distribute the toner evenly. Xerox WorkCentre 4118 User Guide Page 10-17 When answering a call using the handset and a Fax is being received, do not replace the handset until... [Start] is not being printed Ensure the originals were placed face-up the handset. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Faxing ...
... is not collated Ensure the machine has paper loaded. The original is pressed and the phone line switches to distribute the toner evenly. Xerox WorkCentre 4118 User Guide Page 10-17 When answering a call using the handset and a Fax is being received, do not replace the handset until... [Start] is not being printed Ensure the originals were placed face-up the handset. Troubleshooting PROBLEM Faded graphics PROBABLE CAUSE Toner may be received even if [Start] is pressed Ensure the bell rings before pressing [Start]. Faxing ...
User Guide
Page 178
Refer to a fault or operator error at the remote Fax. Ensure there enough toner. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum. Check with ... is not due to "Maintenance Tools" on the original Check with the party sending the original that the original is a clean copy. Page 10-18 Xerox WorkCentre 4118 User Guide If the same problem occurs even when copies are printed on page 810 for instructions. For example, dirty scan glass or dirty scan...
Refer to a fault or operator error at the remote Fax. Ensure there enough toner. Troubleshooting PROBLEM SUGGESTED SOLUTION The received original is printed dark and is illegible or black stripes are made on the machine, clean the drum. Check with ... is not due to "Maintenance Tools" on the original Check with the party sending the original that the original is a clean copy. Page 10-18 Xerox WorkCentre 4118 User Guide If the same problem occurs even when copies are printed on page 810 for instructions. For example, dirty scan glass or dirty scan...
User Guide
Page 187
... Paper 2-17 Administration Tools Clear Memory 8-9 Maintenance Tools 8-10 Passcode Protection 8-7 Auto Fit copy 3-7 Auto Suppress copy 3-11 Auto Tray Switching 2-10, 3-2, 3-8, 4-5 B Basic Troubleshooting Copier Problems Solution Chart 10-14 Faxing Problems Solution Chart 10-17 LCD Error Messages 10-11 Printing Problems Solution Chart 10-15 Solving Problems...Tab 8-5 Printer Tab 8-6 Running ControlCentre 8-4 Using ControlCentre 8-4 Conventions 1-3 Copier Problems Solution Chart 10-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-11 Book Copy 3-11 Xerox WorkCentre 4118 User Guide Index - 1
... Paper 2-17 Administration Tools Clear Memory 8-9 Maintenance Tools 8-10 Passcode Protection 8-7 Auto Fit copy 3-7 Auto Suppress copy 3-11 Auto Tray Switching 2-10, 3-2, 3-8, 4-5 B Basic Troubleshooting Copier Problems Solution Chart 10-14 Faxing Problems Solution Chart 10-17 LCD Error Messages 10-11 Printing Problems Solution Chart 10-15 Solving Problems...Tab 8-5 Printer Tab 8-6 Running ControlCentre 8-4 Using ControlCentre 8-4 Conventions 1-3 Copier Problems Solution Chart 10-14 Copy 3-6 1-2 Sided 3-7 Auto Fit 3-7 Auto Suppress 3-11 Book Copy 3-11 Xerox WorkCentre 4118 User Guide Index - 1