Goodwill Gesture

i was on flight AC883 on july 18 2013 with my wife and theentertainment system was not working so the cabin gave us goowill coupons how do i redeem these coupons?

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Answer #1: Posted by latempe28 on July 20th, 2013 6:22 PM

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latempe28

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I have to be honest. The redemption process for Air Canada travel vouchers, (distributed for goodwill gestures, customer relations, in-flight problems, and for many other types of issues justifying customer compensation), is extremely old-fashioned & lacking current technology most other airlines use.

Here is the information on Air Canada's website pertaining to redeeming a travel (goodwill, etc) voucher:

http://www.aircanada.com/en/customercare/emco/

Electronic and paper travel vouchers
(e-MCOs and MCOs) Which type of voucher do you have?

Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.

A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with ‘014 40’, followed by 8 other numbers.

Here is an example of a paper voucher.

If you have an Electronic Travel Voucher (e-MCO)

There are three ways to redeem it:

Option 1: For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport:
- Simply provide the e-MCO voucher number to the agent at the time of booking.
Option 2: Redeem your e-MCO online:
- Once travel has been completed, fill out the EMCO/TRAVEL VOUCHER REQUEST FORM.
- The refund will be processed to the original form of payment of the ticket.
- Please allow ten (10) business days for your request to be processed.
Option 3: Redeem your e-MCO via email or mail:
- Forward your original e-MCO/travel voucher and itinerary/receipt of the new ticket purchased to Air Canada Refund Services:
  
  By email:
  [email protected]
  
  By mail:
  Air Canada Refund Services - 859
  P.O. Box 6475
  Winnipeg, MB
  Canada
  R3C 3V2
- Please note, however, that it may take longer to process your refund and you are nonetheless required to provide all of the information requested on the online form.

If you have a Paper Travel Voucher (MCO)

There are two ways to redeem it:

Option 1: Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.
Option 2: Apply the credit for a new online booking from the comfort of your own home:
- Book and pay for your reservation online. Then, mail the electronic ticket/receipt along with your original travel voucher (MCO) to Air Canada's Refund Department upon completion of all travel.
- By Mail:
  Air Canada Refund Services
  P.O. Box 6475
  Winnipeg, MB
  Canada
  R3C 3V2
- By Courier Service (e.g. FedEx, UPS):
  Air Canada Refund Services
  355 Portage Avenue
  Winnipeg, MB,
  Canada
  R3B 2C3
You can request your refund only upon completion of travel.
The amount of the voucher will be credited back to the new ticket’s original form of payment.