Question posted by coolpeaches on June 21st, 2012
Why Does June Chase Mastercard Invoice Have Aug 28 Transaction From Airfrance?
Chase will not allow a dispute on a transaction older than 3 mo. Chase said to contact Air France for a refund. Chase said this is a rebill for a dispute from Aug. We believe that the rebill should only be for $641.82 not 992.39. On Aug 28 we booked 2 passengers for a flight with a connection that was impossible to make, we called Expedia to cancel and they assured us Air France would refund 100% of our fares. Chase removed the 2 fares from our Chase bill. A partial refund for the 2 passengers was issued. Expedia said that they would have Air France issue the balance but Air France never did. The original flight was $1342.96 each and the refund given was $992.39 each. Chase only rebilled for one original $1342.96 and now they are rebilling us for $992.39. We should be rebilled for $641.82. The difference is $350.57.
To simplify;
8/28 $1342.96 charge
8/28 1342.96 charge
9/27 -1342.96 dispute credit issued by Chase
9/27 -1342.96 dispute credit issued by Chase
10/28 - 992.39 credit issued by Air France
10/28 - 992.39 credit issued by Air France
11/2 +1342.96 rebill by Chase
12/13 + 946.00 Air France charge
12/13 - 946.00 Air France credit
6/1 +992.39 Air France rebill
__________________________
Total $350.57 We now are owed this credit from Air France
Or if the last rebill of $992.39 is removed we will owe Air France $641.82.
We were dealing with Air France through Expedia.uk. This was the original agent that booked the flights as we were stranded in Dublin during a hurricane.
Could you help us have the $350.57 credit issued? We have spent 10 months trying to get this correct. Thank you is advance.
Brenda Alexander
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