Have Not Received $450 Refund For Upgrade Not Received On 2/18/12 Flight.

Have been on hold with telehone # on & off for MANY hours since last week and finally got 1 person who told me to FAX credit card bill of $450. That was sent on 3/14/12 but STILL NO RESPONSE! Now just hung up after 2 hours hold and NO person!!! NOT a way to treat customers or operate business!! Also have NOT been credited my 35,000 miles that were taken for this upgrade that didn't happen. I would appreciate compensation for the hours I have spent on this and my aggravation. My One Pass #RX209564 Donna Ivy Wilkes flight from EWR_DEL on 2/18/12 PLEASE FINALLY HELP> [email protected]

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by 1stLadyDawn on March 20th, 2012 1:15 PM

This answer was accepted by the poster of the original question.

1stLadyDawn

Member since:
January 25th, 2012

Points: 821,520

1,100
points

Ms Ivy, for your own safety, you posted too much personal information on a public forum.

There is an online form for contacting United Airlines about your monetary and mileage refunds but it appears that you have already started the process...which might have to be repeated if you do not see a mileage credit in your MileagePlus account. I assume that you sign-in and check it regularly.

To check the status of your refund, enter your 8-digit refund request number or your ticket number and last name in the spaces provided on the United Home page in the Change or View Reservations box.

If you used a credit card to purchase your tickets, your refund will be processed within 7 business days. If you used any other payment method, your refund will be processed within 20 business days.

You are correct about that the understaffed phone system and the long waits when trying to reach United Airlines has not improved since the merger.

Continental Airlines Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Continental Airlines - Checked Baggage Fees
... fee. The charge applies for each flight and includes any part of your trip. Customers who travel with a maximum weight of 50 pounds (23 kg) per bag and a maximum outside dimensions; These charges are operated by credit card. Get more bags during non-excess baggage embargoes periods? Customers redeeming OnePass miles for First Class travel will be...
Continental Airlines - Checked Baggage
...flights (excluding certain flights departing for Guam), baggage will be checked to a customer's final...hours prior to scheduled flight departure. For tickets purchased on or after October 19, 2009, the following customers are deviating from the U.S., with one of our codeshare partners or another airline may have received... on military business. Orlando,...taken... normal way all of... Miles ...
Continental Airlines - Congress of Chefs & Sommeliers
... at 35,000 feet. Read our interview with Shashi, magazine - Sept 2010 > Chef McLoughlin is also responsible for Culinary Excellence. Jan 2009 > Shashi Sanamvenkata is executive chef and owner. May 2010 > Marcel Lagnaz Gourmet Foods Los Angeles, CA Read about Roland Huebel > During the flight, the chef visits with 14 chefs...