Exceptions to get refund for a medical emergency?

I booked a volunteer vacation thru Cheap Tickets to Guatemala on Delta next March. I was just diagnosed with breast cancer and will be unable to go. Does Delta make any exceptions for refunds in these situations? I also e mailed their customer service. Thanks in advance for any advice

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Answer #1: Posted by jolted on October 29th, 2009 11:53 AM

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jolted

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Assuming the ticket was not refundable, I don't think so - it appears they only make exceptions if a death was involved:

I have a non-refundable ticket and will not be traveling. Can I obtain a refund?

No, however, effective August 21, 2003, if you're holding a nonrefundable ticket that allows changes, and travel is scheduled on or after August 21, 2003, you have one year from the ticket's original issue date to reschedule your travel without losing the full value of the ticket (less any applicable change fees).

For domestic travel, tickets must be reissued and travel completed within one year of the original ticket date.

For international travel, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date.

Exception: The death of the passenger, immediate family member, or traveling companion. In this case, you will be required to forward a copy of the death certificate to the Passenger Refunds Department mailing address.

Good luck!

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