Complaint

Dear Sir, Yesterday I had an oil change done in Stroudsburg Pa. I had a 10 dollar coupon and I put the charge on my credit card. I was told that I already got a 10 dollar deduction for the oil change and the coupon could not be used. In the past there has been a deduction for putting charge on my credit card plus the coupon. My Yaris takes less than 4 quarts of oil and I was charged 29.66 for oil change so I do not see the deduction. Please tell me what your policy really is.

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Answer #1: Posted by Odin on January 4th, 2016 7:52 AM

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Odin

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We're an independent help site not connected with Firestone. Such coupons generally have an exclusion in the fine print to prevent your getting 2 such discounts for the same purchase, and perhaps that applies to your situation--you might want to examine the coupon. You may of course want to inquire of or complain directly to Firestone. See the contact information here: https://www.contacthelp.com//customer-service, or here:

Firestone Tire and Rubber Company
10-1, Kyobashi 1-Chome
Tokyo, 104-8340
Japan
Phone: +81 3-3567-0111
Fax: +81 3-3535-2553

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