I Had A Coolant Tank Replaced And Had To Take Back For Leaks And Its Doing It Ag

Sorry for your problems. I had an unrelated problem years ago with a Firestone store, which quoted for me a repair or maintenance price that was way out of line. In my case I went ahead and had the dealership do the job for less money, but then wrote up Firestone on Yelp. Although by that time the job was already done, the Firestone manager replied to the review saying it was a mistake by the employee. You may have a better outcome if you take one or more of these steps. While relating your issue, remain polite:

1. First call (or, better, visit) the store manager.Then, if necessary...
2. Call customer service again, and if necessary politely but firmly ask for a customer service manager (use the contact information at https://www.contacthelp.com/firstone/customer-service). Then, if necessary...,
3. Complain to corporate, at (844) 249-5812.
4. In addition, you may want to consider a review/complaint site like www.complaintsboard.com/,,, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies

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