Can't Access Acct And Somone Is Using Acct To Ask Contact List For Money. Help

Someone hijacked my hotmail acct 2 days ago and am unable to access acct or get a response from hotmail support. The same person used my hotmail acct to hijack my facebook page and I am not getting a response from facebook either. I am now even locked out of the online help for hotmail. I also can not get onto msn.com. Anybody know how to get to talk to a real person who might actually be ablt to help with this?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on March 5th, 2011 7:05 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

1,100
points

Hotmail accounts can get hijacked in a number of ways and are often used by thieves to spew spam, phishing messages and malware to everybody in the account’s address book. Along with its general Hotmail support portal, Microsoft has an article on recent reports of Hotmail account hijackings and what you can do to try and rescue your account.

If you can get to it, the first thing you should do is change the account’s password — and change it to a strong password made up of letters and numbers so it’s hard to guess. You should also update your machine’s security software and run a system scan to see if any viruses or malware from the hijackers has infected your computer. (If you have a PC and don’t have any security software, consider the free Microsoft Security Essentials program.

Microsoft’s Windows Live Solution Center also has a section devoted to account recovery and security with steps to take if you still have access to the compromised Hotmail account.

If you try all the suggested steps there and still can’t get back into your account, try the Windows Live ID Account Recovery page, which might help you reset your password by way of the secret question and answer you set up when you created the account, or by sending password information to the alternate e-mail account you supplied when signing up for the Hotmail account.

Hotmail Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Search Results
... e-mails Windows Live Rosalie R, Wednesday, August 05, 2009 10:04 PM Someone stole my contact list and used my account for spam Windows Live Bharathi M, Friday, August 20, 2010 6:41 AM amalcho, Tuesday, August 03, 2010 4:24 PM Hijacked email address - Your Microsoft Payment Method could not be authorized New Improved Hotmail Rules Hotmail...
Search Results
...contact list without customer's knowledge. This solution article will never ask...personal information. Your Microsoft Payment Method could not be aware that was rejected by Windows... 12/16/09 12/10/09 Recent Phishing Scheme... 11/10/09 Recent reports of E-mail Scams In today's world, it Closed) Hey Folks, Please be authorized This solution article talks about accounts been hijacked...
Search Results
...list of Internet Explorer that browser for the files to be deleted. Try the following : I. It may take several minutes for more information about how to optimize your settings. # Add *.live.com, *.passport.com, *.hotmail.com, and *.msn.com...information to users who are unable to attach a file and...38.67 39 Was this post helpful. What should you 're using , in your browser: a. In...